{ "meta": { "baseLanguage": "en", "targetLanguage": "it", "exportedAtUtc": "2026-09-03T14:44:36.0264746Z", "version": 1 }, "entries": [ { "entityType": "status", "entityKey": "Open", "field": "name", "sourceText": "Open", "targetText": "Aperto" }, { "entityType": "status", "entityKey": "Open", "field": "modalTitle", "sourceText": "Open", "targetText": "Aperto" }, { "entityType": "status", "entityKey": "Open", "field": "modalSubtitle", "sourceText": "Please add a comment about the current status.", "targetText": "Aggiunga un commento sullo stato attuale." }, { "entityType": "status", "entityKey": "Assigned", "field": "name", "sourceText": "Assigned", "targetText": "Assegnato" }, { "entityType": "status", "entityKey": "Assigned", "field": "modalTitle", "sourceText": "Assigned", "targetText": "Assegnato" }, { "entityType": "status", "entityKey": "Assigned", "field": "modalSubtitle", "sourceText": "Please add a comment about the current status.", "targetText": "Aggiunga un commento sullo stato attuale." }, { "entityType": "status", "entityKey": "InProgress", "field": "name", "sourceText": "In Progress", "targetText": "In corso" }, { "entityType": "status", "entityKey": "InProgress", "field": "modalTitle", "sourceText": "In Progress", "targetText": "In corso" }, { "entityType": "status", "entityKey": "InProgress", "field": "modalSubtitle", "sourceText": "What is being worked on?", "targetText": "Su che cosa si sta lavorando?" }, { "entityType": "status", "entityKey": "WaitingForUser", "field": "name", "sourceText": "Waiting for User Response", "targetText": "In attesa di risposta dell'utente" }, { "entityType": "status", "entityKey": "WaitingForUser", "field": "modalTitle", "sourceText": "Waiting for User Response", "targetText": "In attesa di risposta dell'utente" }, { "entityType": "status", "entityKey": "WaitingForUser", "field": "modalSubtitle", "sourceText": "What are we waiting for?", "targetText": "Che cosa stiamo aspettando?" }, { "entityType": "status", "entityKey": "WaitingForServiceProvider", "field": "name", "sourceText": "Waiting for Service Provider Response", "targetText": "In attesa di risposta del fornitore" }, { "entityType": "status", "entityKey": "WaitingForServiceProvider", "field": "modalTitle", "sourceText": "Waiting for Service Provider Response", "targetText": "In attesa di risposta del fornitore" }, { "entityType": "status", "entityKey": "WaitingForServiceProvider", "field": "modalSubtitle", "sourceText": "What are we waiting for?", "targetText": "Che cosa stiamo aspettando?" }, { "entityType": "status", "entityKey": "Resolved", "field": "name", "sourceText": "Resolved", "targetText": "Risolto" }, { "entityType": "status", "entityKey": "Resolved", "field": "modalTitle", "sourceText": "Resolved", "targetText": "Risolto" }, { "entityType": "status", "entityKey": "Resolved", "field": "modalSubtitle", "sourceText": "What was the solution?", "targetText": "Qual è stata la soluzione?" }, { "entityType": "status", "entityKey": "Closed", "field": "name", "sourceText": "Closed", "targetText": "Chiuso" }, { "entityType": "status", "entityKey": "Closed", "field": "modalTitle", "sourceText": "Closed", "targetText": "Chiuso" }, { "entityType": "status", "entityKey": "Closed", "field": "modalSubtitle", "sourceText": "Why is this ticket being closed?", "targetText": "Perché questo ticket viene chiuso?" }, { "entityType": "status", "entityKey": "Reopened", "field": "name", "sourceText": "Reopened", "targetText": "Riaperto" }, { "entityType": "status", "entityKey": "Reopened", "field": "modalTitle", "sourceText": "Reopened", "targetText": "Riaperto" }, { "entityType": "status", "entityKey": "Reopened", "field": "modalSubtitle", "sourceText": "Why is this ticket being reopened?", "targetText": "Perché questo ticket viene riaperto?" }, { "entityType": "status", "entityKey": "WaitingForOtherTeam", "field": "name", "sourceText": "Waiting for other team", "targetText": "In attesa di un altro team" }, { "entityType": "status", "entityKey": "WaitingForOtherTeam", "field": "modalTitle", "sourceText": "Waiting for other team", "targetText": "In attesa di un altro team" }, { "entityType": "status", "entityKey": "WaitingForOtherTeam", "field": "modalSubtitle", "sourceText": "What are we waiting for?", "targetText": "Che cosa stiamo aspettando?" }, { "entityType": "status", "entityKey": "BackFromOtherTeam", "field": "name", "sourceText": "Back from other team", "targetText": "Rientrato da un altro team" }, { "entityType": "status", "entityKey": "BackFromOtherTeam", "field": "modalTitle", "sourceText": "Back from other team", "targetText": "Rientrato da un altro team" }, { "entityType": "status", "entityKey": "BackFromOtherTeam", "field": "modalSubtitle", "sourceText": "What did the other team report back?", "targetText": "Che cosa ha risposto l'altro team?" }, { "entityType": "status", "entityKey": "WaitingForApproval", "field": "name", "sourceText": "Waiting for approval", "targetText": "In attesa di approvazione" }, { "entityType": "status", "entityKey": "WaitingForApproval", "field": "modalTitle", "sourceText": "", "targetText": null }, { "entityType": "status", "entityKey": "WaitingForApproval", "field": "modalSubtitle", "sourceText": "", "targetText": null }, { "entityType": "status", "entityKey": "Rejected", "field": "name", "sourceText": "Rejected", "targetText": "Rifiutato" }, { "entityType": "status", "entityKey": "Rejected", "field": "modalTitle", "sourceText": "", "targetText": null }, { "entityType": "status", "entityKey": "Rejected", "field": "modalSubtitle", "sourceText": "", "targetText": null }, { "entityType": "priority", "entityKey": "Low", "field": "name", "sourceText": "Low", "targetText": "Bassa" }, { "entityType": "priority", "entityKey": "Medium", "field": "name", "sourceText": "Medium", "targetText": "Media" }, { "entityType": "priority", "entityKey": "High", "field": "name", "sourceText": "High", "targetText": "Alta" }, { "entityType": "priority", "entityKey": "Critical", "field": "name", "sourceText": "Critical", "targetText": "Critica" }, { "entityType": "role", "entityKey": "Admin", "field": "name", "sourceText": "Admin", "targetText": "Amministratore" }, { "entityType": "role", "entityKey": "Agent", "field": "name", "sourceText": "Agent", "targetText": "Agente" }, { "entityType": "role", "entityKey": "Customer", "field": "name", "sourceText": "Customer", "targetText": "Cliente" }, { "entityType": "maintenanceTextModule", "entityKey": "SystemOutage", "field": "name", "sourceText": "There is currently a system outage.", "targetText": "È in corso un guasto del sistema." }, { "entityType": "maintenanceTextModule", "entityKey": "MaintenanceScheduled", "field": "name", "sourceText": "Maintenance work is scheduled from / to:", "targetText": "Sono previsti lavori di manutenzione dal / al:" }, { "entityType": "maintenanceTextModule", "entityKey": "AffectedSystems", "field": "name", "sourceText": "The following systems / services are affected:", "targetText": "Sono interessati i seguenti sistemi / servizi:" }, { "entityType": "maintenanceTextModule", "entityKey": "WorkingOnProblem", "field": "name", "sourceText": "We are working on the problem and will inform you as soon as it has been resolved.", "targetText": "Stiamo lavorando al problema e la informeremo appena sarà risolto." }, { "entityType": "maintenanceTextModule", "entityKey": "RefrainFromTickets", "field": "name", "sourceText": "Please refrain from creating new tickets regarding this issue, as we are already aware of the disruption.", "targetText": "La preghiamo di non creare nuovi ticket per questo problema: siamo già a conoscenza del guasto." }, { "entityType": "maintenanceNotification", "entityKey": "current", "field": "title", "sourceText": "", "targetText": null }, { "entityType": "maintenanceNotification", "entityKey": "current", "field": "body", "sourceText": "", "targetText": null }, { "entityType": "uiText", "entityKey": "admin.users.archiveError", "field": "text", "sourceText": "Error archiving/restoring user.", "targetText": "Errore durante l'archiviazione o il ripristino dell'utente." }, { "entityType": "uiText", "entityKey": "admin.users.archiveTitle", "field": "text", "sourceText": "Archive", "targetText": "Archivia" }, { "entityType": "uiText", "entityKey": "admin.users.cancel", "field": "text", "sourceText": "Cancel", "targetText": "Annulla" }, { "entityType": "uiText", "entityKey": "admin.users.close", "field": "text", "sourceText": "Close", "targetText": "Chiudi" }, { "entityType": "uiText", "entityKey": "admin.users.colActions", "field": "text", "sourceText": "Actions", "targetText": "Azioni" }, { "entityType": "uiText", "entityKey": "admin.users.colEmail", "field": "text", "sourceText": "Email", "targetText": "E-mail" }, { "entityType": "uiText", "entityKey": "admin.users.colName", "field": "text", "sourceText": "Name", "targetText": "Nome" }, { "entityType": "uiText", "entityKey": "admin.users.colRole", "field": "text", "sourceText": "Role", "targetText": "Ruolo" }, { "entityType": "uiText", "entityKey": "admin.users.colTeam", "field": "text", "sourceText": "Team", "targetText": "Team" }, { "entityType": "uiText", "entityKey": "admin.users.create", "field": "text", "sourceText": "Create", "targetText": "Crea" }, { "entityType": "uiText", "entityKey": "admin.users.createDialogDesc", "field": "text", "sourceText": "All required fields (*) must be filled in", "targetText": "Tutti i campi obbligatori (*) devono essere compilati" }, { "entityType": "uiText", "entityKey": "admin.users.createDialogTitle", "field": "text", "sourceText": "Create new user", "targetText": "Creare un nuovo utente" }, { "entityType": "uiText", "entityKey": "admin.users.createError", "field": "text", "sourceText": "Error creating user.", "targetText": "Errore durante la creazione dell'utente." }, { "entityType": "uiText", "entityKey": "admin.users.department", "field": "text", "sourceText": "Department", "targetText": "Reparto" }, { "entityType": "uiText", "entityKey": "admin.users.editDialogTitle", "field": "text", "sourceText": "Edit user", "targetText": "Modificare l'utente" }, { "entityType": "uiText", "entityKey": "admin.users.editTitle", "field": "text", "sourceText": "Edit", "targetText": "Modifica" }, { "entityType": "uiText", "entityKey": "admin.users.email", "field": "text", "sourceText": "Email", "targetText": "E-mail" }, { "entityType": "uiText", "entityKey": "admin.users.emailReq", "field": "text", "sourceText": "Email *", "targetText": "E-mail *" }, { "entityType": "uiText", "entityKey": "admin.users.emailUnconfirmed", "field": "text", "sourceText": "not confirmed", "targetText": "non confermata" }, { "entityType": "uiText", "entityKey": "admin.users.fillRequired", "field": "text", "sourceText": "Please fill in all required fields.", "targetText": "Compili tutti i campi obbligatori." }, { "entityType": "uiText", "entityKey": "admin.users.firstName", "field": "text", "sourceText": "First name", "targetText": "Nome" }, { "entityType": "uiText", "entityKey": "admin.users.firstNameReq", "field": "text", "sourceText": "First name *", "targetText": "Nome *" }, { "entityType": "uiText", "entityKey": "admin.users.generate", "field": "text", "sourceText": "Generate", "targetText": "Genera" }, { "entityType": "uiText", "entityKey": "admin.users.inviteError", "field": "text", "sourceText": "User created, but the invitation could not be sent.", "targetText": "Utente creato, ma non è stato possibile inviare l'invito." }, { "entityType": "uiText", "entityKey": "admin.users.inviteSent", "field": "text", "sourceText": "Invitation e-mail sent.", "targetText": "E-mail di invito inviata." }, { "entityType": "uiText", "entityKey": "admin.users.languageEnglish", "field": "text", "sourceText": "English", "targetText": "Inglese" }, { "entityType": "uiText", "entityKey": "admin.users.languageFrench", "field": "text", "sourceText": "French", "targetText": "Francese" }, { "entityType": "uiText", "entityKey": "admin.users.languageGerman", "field": "text", "sourceText": "German", "targetText": "Tedesco" }, { "entityType": "uiText", "entityKey": "admin.users.lastName", "field": "text", "sourceText": "Last name", "targetText": "Cognome" }, { "entityType": "uiText", "entityKey": "admin.users.lastNameReq", "field": "text", "sourceText": "Last name *", "targetText": "Cognome *" }, { "entityType": "uiText", "entityKey": "admin.users.location", "field": "text", "sourceText": "Location", "targetText": "Sede" }, { "entityType": "uiText", "entityKey": "admin.users.locationPlaceholder", "field": "text", "sourceText": "Select", "targetText": "Selezionare" }, { "entityType": "uiText", "entityKey": "admin.users.lockedBadge", "field": "text", "sourceText": "locked", "targetText": "bloccato" }, { "entityType": "uiText", "entityKey": "admin.users.newUser", "field": "text", "sourceText": "New user", "targetText": "Nuovo utente" }, { "entityType": "uiText", "entityKey": "admin.users.noUserSelected", "field": "text", "sourceText": "No user selected.", "targetText": "Nessun utente selezionato." }, { "entityType": "uiText", "entityKey": "admin.users.noUsersFound", "field": "text", "sourceText": "No users found", "targetText": "Nessun utente trovato" }, { "entityType": "uiText", "entityKey": "admin.users.none", "field": "text", "sourceText": "None", "targetText": "Nessuno" }, { "entityType": "uiText", "entityKey": "admin.users.pageTitle", "field": "text", "sourceText": "User management", "targetText": "Gestione utenti" }, { "entityType": "uiText", "entityKey": "admin.users.password", "field": "text", "sourceText": "Password", "targetText": "Password" }, { "entityType": "uiText", "entityKey": "admin.users.passwordReq", "field": "text", "sourceText": "Password *", "targetText": "Password *" }, { "entityType": "uiText", "entityKey": "admin.users.passwordSetByUser", "field": "text", "sourceText": "The user sets it via the invitation link", "targetText": "La imposta l'utente tramite il link di invito" }, { "entityType": "uiText", "entityKey": "admin.users.position", "field": "text", "sourceText": "Position", "targetText": "Posizione" }, { "entityType": "uiText", "entityKey": "admin.users.preferredLanguage", "field": "text", "sourceText": "Preferred language", "targetText": "Lingua preferita" }, { "entityType": "uiText", "entityKey": "admin.users.reset2faConfirm", "field": "text", "sourceText": "Reset 2FA", "targetText": "Reimpostare la 2FA" }, { "entityType": "uiText", "entityKey": "admin.users.reset2faDialogTitle", "field": "text", "sourceText": "Reset two-factor authentication", "targetText": "Reimpostare l'autenticazione a due fattori" }, { "entityType": "uiText", "entityKey": "admin.users.reset2faError", "field": "text", "sourceText": "Error resetting two-factor authentication.", "targetText": "Errore durante la reimpostazione dell'autenticazione a due fattori." }, { "entityType": "uiText", "entityKey": "admin.users.reset2faInfo", "field": "text", "sourceText": "This removes the authenticator app and recovery codes for this user (e.g. after losing their phone). They will be asked to set up 2FA again at next sign-in if required by policy.", "targetText": "Questo rimuove l'app di autenticazione e i codici di recupero di questo utente (per esempio dopo la perdita del telefono). Al prossimo accesso gli verrà chiesto di configurare di nuovo la 2FA, se la policy lo richiede." }, { "entityType": "uiText", "entityKey": "admin.users.reset2faTitle", "field": "text", "sourceText": "Reset 2FA", "targetText": "Reimpostare la 2FA" }, { "entityType": "uiText", "entityKey": "admin.users.resetError", "field": "text", "sourceText": "Error resetting password.", "targetText": "Errore durante la reimpostazione della password." }, { "entityType": "uiText", "entityKey": "admin.users.resetPwDialogDescPrefix", "field": "text", "sourceText": "For:", "targetText": "Per:" }, { "entityType": "uiText", "entityKey": "admin.users.resetPwDialogTitle", "field": "text", "sourceText": "Reset password", "targetText": "Reimpostare la password" }, { "entityType": "uiText", "entityKey": "admin.users.resetPwInfo", "field": "text", "sourceText": "A secure temporary password will be generated and shown once.", "targetText": "Verrà generata una password temporanea sicura, mostrata una sola volta." }, { "entityType": "uiText", "entityKey": "admin.users.resetPwTitle", "field": "text", "sourceText": "Reset password", "targetText": "Reimpostare la password" }, { "entityType": "uiText", "entityKey": "admin.users.restoreTitle", "field": "text", "sourceText": "Restore", "targetText": "Ripristina" }, { "entityType": "uiText", "entityKey": "admin.users.role", "field": "text", "sourceText": "Role", "targetText": "Ruolo" }, { "entityType": "uiText", "entityKey": "admin.users.roleReq", "field": "text", "sourceText": "Role *", "targetText": "Ruolo *" }, { "entityType": "uiText", "entityKey": "admin.users.save", "field": "text", "sourceText": "Save", "targetText": "Salva" }, { "entityType": "uiText", "entityKey": "admin.users.searchPlaceholder", "field": "text", "sourceText": "Search users...", "targetText": "Cerca utenti..." }, { "entityType": "uiText", "entityKey": "admin.users.sendInvite", "field": "text", "sourceText": "Send login details by e-mail", "targetText": "Inviare i dati di accesso per e-mail" }, { "entityType": "uiText", "entityKey": "admin.users.showActive", "field": "text", "sourceText": "Active", "targetText": "Attivi" }, { "entityType": "uiText", "entityKey": "admin.users.showArchived", "field": "text", "sourceText": "Archived", "targetText": "Archiviati" }, { "entityType": "uiText", "entityKey": "admin.users.team", "field": "text", "sourceText": "Team", "targetText": "Team" }, { "entityType": "uiText", "entityKey": "admin.users.tempPassword", "field": "text", "sourceText": "Temporary password", "targetText": "Password temporanea" }, { "entityType": "uiText", "entityKey": "admin.users.tempPasswordCreated", "field": "text", "sourceText": "Temporary password created.", "targetText": "Password temporanea creata." }, { "entityType": "uiText", "entityKey": "admin.users.temporarilyLockedBadge", "field": "text", "sourceText": "temporarily locked", "targetText": "bloccato temporaneamente" }, { "entityType": "uiText", "entityKey": "admin.users.twoFactorReset", "field": "text", "sourceText": "Two-factor authentication has been reset.", "targetText": "L'autenticazione a due fattori è stata reimpostata." }, { "entityType": "uiText", "entityKey": "admin.users.unlockError", "field": "text", "sourceText": "Error unlocking the account.", "targetText": "Errore durante lo sblocco dell'account." }, { "entityType": "uiText", "entityKey": "admin.users.unlockTitle", "field": "text", "sourceText": "Unlock now", "targetText": "Sbloccare ora" }, { "entityType": "uiText", "entityKey": "admin.users.updateError", "field": "text", "sourceText": "Error updating user.", "targetText": "Errore durante l'aggiornamento dell'utente." }, { "entityType": "uiText", "entityKey": "admin.users.userArchived", "field": "text", "sourceText": "User archived.", "targetText": "Utente archiviato." }, { "entityType": "uiText", "entityKey": "admin.users.userCreated", "field": "text", "sourceText": "User created successfully!", "targetText": "Utente creato correttamente!" }, { "entityType": "uiText", "entityKey": "admin.users.userRestored", "field": "text", "sourceText": "User restored.", "targetText": "Utente ripristinato." }, { "entityType": "uiText", "entityKey": "admin.users.userUnlocked", "field": "text", "sourceText": "Account unlocked.", "targetText": "Account sbloccato." }, { "entityType": "uiText", "entityKey": "admin.users.userUpdated", "field": "text", "sourceText": "User updated!", "targetText": "Utente aggiornato!" }, { "entityType": "uiText", "entityKey": "admin.users.usernameReq", "field": "text", "sourceText": "Username *", "targetText": "Nome utente *" }, { "entityType": "uiText", "entityKey": "admin.users.usersCount", "field": "text", "sourceText": "users", "targetText": "utenti" }, { "entityType": "uiText", "entityKey": "approval.approve", "field": "text", "sourceText": "Approve", "targetText": "Approva" }, { "entityType": "uiText", "entityKey": "approval.approved", "field": "text", "sourceText": "You approved this request.", "targetText": "Ha approvato questa richiesta." }, { "entityType": "uiText", "entityKey": "approval.commentLabel", "field": "text", "sourceText": "Comment (required when you reject — the requester will see it)", "targetText": "Commento (obbligatorio in caso di rifiuto: il richiedente lo vedrà)" }, { "entityType": "uiText", "entityKey": "approval.decidedHint", "field": "text", "sourceText": "A decision cannot be changed. Please contact the service desk if something is wrong.", "targetText": "Una decisione non può essere modificata. Si rivolga al service desk se qualcosa non è corretto." }, { "entityType": "uiText", "entityKey": "approval.errors.reasonRequired", "field": "text", "sourceText": "Please add a short reason for the rejection.", "targetText": "Indichi un breve motivo del rifiuto." }, { "entityType": "uiText", "entityKey": "approval.errors.saveFailed", "field": "text", "sourceText": "Your decision could not be saved. Please try again.", "targetText": "Non è stato possibile salvare la sua decisione. Riprovi." }, { "entityType": "uiText", "entityKey": "approval.expiresOn", "field": "text", "sourceText": "Please decide by {0}.", "targetText": "Decida entro il {0}." }, { "entityType": "uiText", "entityKey": "approval.invalidOrExpired", "field": "text", "sourceText": "This approval link is invalid or has expired. Please contact the service desk if the request still needs a decision.", "targetText": "Questo link di approvazione non è valido oppure è scaduto. Si rivolga al service desk se la richiesta attende ancora una decisione." }, { "entityType": "uiText", "entityKey": "approval.noTasks", "field": "text", "sourceText": "No tasks are attached to this request any more.", "targetText": "A questa richiesta non è più agganciata nessuna attività." }, { "entityType": "uiText", "entityKey": "approval.reject", "field": "text", "sourceText": "Reject", "targetText": "Rifiuta" }, { "entityType": "uiText", "entityKey": "approval.rejected", "field": "text", "sourceText": "You rejected this request.", "targetText": "Ha rifiutato questa richiesta." }, { "entityType": "uiText", "entityKey": "approval.requester", "field": "text", "sourceText": "Requested by", "targetText": "Richiesto da" }, { "entityType": "uiText", "entityKey": "approval.subtitle", "field": "text", "sourceText": "Ticket #{0} \"{1}\"", "targetText": "Ticket #{0} «{1}»" }, { "entityType": "uiText", "entityKey": "approval.tasks", "field": "text", "sourceText": "This decision covers", "targetText": "Questa decisione riguarda" }, { "entityType": "uiText", "entityKey": "approval.title", "field": "text", "sourceText": "Approval request", "targetText": "Richiesta di approvazione" }, { "entityType": "uiText", "entityKey": "auth.assignRole.success", "field": "text", "sourceText": "Role '{0}' assigned to '{1}'.", "targetText": "Ruolo «{0}» assegnato a «{1}»." }, { "entityType": "uiText", "entityKey": "auth.errors.accountLocked", "field": "text", "sourceText": "This account is temporarily locked. Please try again later.", "targetText": "Questo account è bloccato temporaneamente. Riprovi più tardi." }, { "entityType": "uiText", "entityKey": "auth.errors.invalidCredentials", "field": "text", "sourceText": "Invalid username or password.", "targetText": "Nome utente o password non validi." }, { "entityType": "uiText", "entityKey": "auth.errors.invalidOrExpiredInvite", "field": "text", "sourceText": "This link is invalid or has expired. Please ask an administrator to send a new invitation.", "targetText": "Questo link non è valido oppure è scaduto. Chieda a un amministratore di inviare un nuovo invito." }, { "entityType": "uiText", "entityKey": "auth.errors.invalidOrExpiredReset", "field": "text", "sourceText": "This link is invalid or has expired. Please request a new password reset.", "targetText": "Questo link non è valido oppure è scaduto. Richieda una nuova reimpostazione della password." }, { "entityType": "uiText", "entityKey": "auth.errors.invalidTwoFactorCode", "field": "text", "sourceText": "Invalid verification code.", "targetText": "Codice di verifica non valido." }, { "entityType": "uiText", "entityKey": "auth.errors.roleNotFound", "field": "text", "sourceText": "Role '{0}' does not exist.", "targetText": "Il ruolo «{0}» non esiste." }, { "entityType": "uiText", "entityKey": "auth.errors.siteNotFound", "field": "text", "sourceText": "Site with id {0} does not exist.", "targetText": "La sede con id {0} non esiste." }, { "entityType": "uiText", "entityKey": "auth.errors.tooManyRequests", "field": "text", "sourceText": "Too many attempts. Please wait a minute and try again.", "targetText": "Troppi tentativi. Attenda un minuto e riprovi." }, { "entityType": "uiText", "entityKey": "auth.errors.twoFactorSessionExpired", "field": "text", "sourceText": "Your sign-in session expired. Please sign in again.", "targetText": "La sua sessione di accesso è scaduta. Acceda di nuovo." }, { "entityType": "uiText", "entityKey": "auth.errors.userNotFound", "field": "text", "sourceText": "User not found.", "targetText": "Utente non trovato." }, { "entityType": "uiText", "entityKey": "auth.errors.usernameAlreadyExists", "field": "text", "sourceText": "Username already exists.", "targetText": "Il nome utente esiste già." }, { "entityType": "uiText", "entityKey": "auth.errors.usernameRequired", "field": "text", "sourceText": "A username is required.", "targetText": "È necessario un nome utente." }, { "entityType": "uiText", "entityKey": "auth.forgotPassword.done", "field": "text", "sourceText": "If an account exists for this address, a password reset link has been sent.", "targetText": "Se esiste un account per questo indirizzo, è stato inviato un link per reimpostare la password." }, { "entityType": "uiText", "entityKey": "auth.register.disabled", "field": "text", "sourceText": "Self-registration is not enabled on this system.", "targetText": "La registrazione autonoma non è attiva su questo sistema." }, { "entityType": "uiText", "entityKey": "auth.register.emailInvalid", "field": "text", "sourceText": "Please enter a valid email address.", "targetText": "Inserisca un indirizzo e-mail valido." }, { "entityType": "uiText", "entityKey": "auth.register.nameRequired", "field": "text", "sourceText": "First name and last name are required.", "targetText": "Nome e cognome sono obbligatori." }, { "entityType": "uiText", "entityKey": "auth.register.notPossible", "field": "text", "sourceText": "Registration could not be completed. If you already have an account, use the password reset on the sign-in page.", "targetText": "Non è stato possibile completare la registrazione. Se ha già un account, usi la reimpostazione della password nella pagina di accesso." }, { "entityType": "uiText", "entityKey": "auth.register.success", "field": "text", "sourceText": "User created successfully.", "targetText": "Utente creato correttamente." }, { "entityType": "uiText", "entityKey": "auth.resetPassword.success", "field": "text", "sourceText": "Your password has been changed. You can now sign in.", "targetText": "La sua password è stata cambiata. Ora può accedere." }, { "entityType": "uiText", "entityKey": "auth.setInitialPassword.success", "field": "text", "sourceText": "Your password has been set. You can now sign in.", "targetText": "La sua password è stata impostata. Ora può accedere." }, { "entityType": "uiText", "entityKey": "automation.action.address", "field": "text", "sourceText": "E-mail address", "targetText": "Indirizzo e-mail" }, { "entityType": "uiText", "entityKey": "automation.action.addressPlaceholder", "field": "text", "sourceText": "name@example.com", "targetText": "nome@esempio.com" }, { "entityType": "uiText", "entityKey": "automation.action.assign", "field": "text", "sourceText": "Assign to a user", "targetText": "Assegnare a un utente" }, { "entityType": "uiText", "entityKey": "automation.action.enabled", "field": "text", "sourceText": "Active", "targetText": "Attiva" }, { "entityType": "uiText", "entityKey": "automation.action.escalateHint", "field": "text", "sourceText": "The ticket moves to that team and the current assignee is cleared. No second ticket is created.", "targetText": "Il ticket passa a quel team e il responsabile attuale viene rimosso. Non viene creato un secondo ticket." }, { "entityType": "uiText", "entityKey": "automation.action.escalateToTeam", "field": "text", "sourceText": "Hand over to another team", "targetText": "Passare a un altro team" }, { "entityType": "uiText", "entityKey": "automation.action.field", "field": "text", "sourceText": "Action", "targetText": "Azione" }, { "entityType": "uiText", "entityKey": "automation.action.followUpIn", "field": "text", "sourceText": "Follow-up in", "targetText": "Promemoria tra" }, { "entityType": "uiText", "entityKey": "automation.action.note", "field": "text", "sourceText": "Note", "targetText": "Nota" }, { "entityType": "uiText", "entityKey": "automation.action.notePlaceholder", "field": "text", "sourceText": "Why is this coming back?", "targetText": "Perché torna indietro?" }, { "entityType": "uiText", "entityKey": "automation.action.remove", "field": "text", "sourceText": "Remove action", "targetText": "Rimuovere l'azione" }, { "entityType": "uiText", "entityKey": "automation.action.sendEmail", "field": "text", "sourceText": "Send an e-mail", "targetText": "Inviare un'e-mail" }, { "entityType": "uiText", "entityKey": "automation.action.setFollowUp", "field": "text", "sourceText": "Set a follow-up", "targetText": "Impostare un promemoria" }, { "entityType": "uiText", "entityKey": "automation.action.setPriority", "field": "text", "sourceText": "Set the priority", "targetText": "Impostare la priorità" }, { "entityType": "uiText", "entityKey": "automation.action.setStatus", "field": "text", "sourceText": "Set the status", "targetText": "Impostare lo stato" }, { "entityType": "uiText", "entityKey": "automation.action.targetPriority", "field": "text", "sourceText": "Target priority", "targetText": "Priorità di destinazione" }, { "entityType": "uiText", "entityKey": "automation.action.targetStatus", "field": "text", "sourceText": "Target status", "targetText": "Stato di destinazione" }, { "entityType": "uiText", "entityKey": "automation.action.targetTeam", "field": "text", "sourceText": "Team", "targetText": "Team" }, { "entityType": "uiText", "entityKey": "automation.action.targetUser", "field": "text", "sourceText": "User", "targetText": "Utente" }, { "entityType": "uiText", "entityKey": "automation.action.unassign", "field": "text", "sourceText": "Remove the assignee", "targetText": "Rimuovere il responsabile" }, { "entityType": "uiText", "entityKey": "automation.banner.noEnabledRule", "field": "text", "sourceText": "No rule is enabled. Nothing is being checked and tickets behave exactly as before.", "targetText": "Nessuna regola è attiva. Non viene controllato niente e i ticket si comportano esattamente come prima." }, { "entityType": "uiText", "entityKey": "automation.banner.notLicensed", "field": "text", "sourceText": "Automation is part of Professional. It is not active on this installation.", "targetText": "L'automazione fa parte di Professional. Non è attiva su questa installazione." }, { "entityType": "uiText", "entityKey": "automation.banner.notLicensedStored", "field": "text", "sourceText": "{0} rule(s) are stored and stay untouched — none of them runs. They start working again as soon as the license covers automation.", "targetText": "{0} regola/e sono memorizzate e restano intatte, ma nessuna viene eseguita. Riprendono a funzionare appena la licenza copre l'automazione." }, { "entityType": "uiText", "entityKey": "automation.banner.runnerActive", "field": "text", "sourceText": "The automation checks every minute. {0} of {1} rule(s) are enabled.", "targetText": "L'automazione controlla ogni minuto. {0} di {1} regola/e sono attive." }, { "entityType": "uiText", "entityKey": "automation.condition.amount", "field": "text", "sourceText": "Amount", "targetText": "Quantità" }, { "entityType": "uiText", "entityKey": "automation.condition.assignee", "field": "text", "sourceText": "Assignee", "targetText": "Responsabile" }, { "entityType": "uiText", "entityKey": "automation.condition.field", "field": "text", "sourceText": "Condition", "targetText": "Condizione" }, { "entityType": "uiText", "entityKey": "automation.condition.mainCategory", "field": "text", "sourceText": "Category", "targetText": "Categoria" }, { "entityType": "uiText", "entityKey": "automation.condition.operator", "field": "text", "sourceText": "Comparison", "targetText": "Confronto" }, { "entityType": "uiText", "entityKey": "automation.condition.priority", "field": "text", "sourceText": "Priority", "targetText": "Priorità" }, { "entityType": "uiText", "entityKey": "automation.condition.remove", "field": "text", "sourceText": "Remove condition", "targetText": "Rimuovere la condizione" }, { "entityType": "uiText", "entityKey": "automation.condition.status", "field": "text", "sourceText": "Status", "targetText": "Stato" }, { "entityType": "uiText", "entityKey": "automation.condition.surveyScore", "field": "text", "sourceText": "Satisfaction rating (CSAT)", "targetText": "Valutazione di soddisfazione (CSAT)" }, { "entityType": "uiText", "entityKey": "automation.condition.team", "field": "text", "sourceText": "Team", "targetText": "Team" }, { "entityType": "uiText", "entityKey": "automation.condition.timeSinceActivity", "field": "text", "sourceText": "Time without any activity", "targetText": "Tempo senza nessuna attività" }, { "entityType": "uiText", "entityKey": "automation.condition.timeSinceAgentReply", "field": "text", "sourceText": "Time without a public reply from an agent", "targetText": "Tempo senza una risposta pubblica di un agente" }, { "entityType": "uiText", "entityKey": "automation.condition.timeSinceCreated", "field": "text", "sourceText": "Time since the ticket was created", "targetText": "Tempo dalla creazione del ticket" }, { "entityType": "uiText", "entityKey": "automation.condition.timeSinceCustomerReply", "field": "text", "sourceText": "Time without a reply from the requester", "targetText": "Tempo senza una risposta del richiedente" }, { "entityType": "uiText", "entityKey": "automation.condition.timeSinceStatusChange", "field": "text", "sourceText": "Time without a status change", "targetText": "Tempo senza un cambio di stato" }, { "entityType": "uiText", "entityKey": "automation.condition.unit", "field": "text", "sourceText": "Unit", "targetText": "Unità" }, { "entityType": "uiText", "entityKey": "automation.condition.value", "field": "text", "sourceText": "Value", "targetText": "Valore" }, { "entityType": "uiText", "entityKey": "automation.errors.actionRequired", "field": "text", "sourceText": "A rule needs at least one action.", "targetText": "Una regola ha bisogno di almeno un'azione." }, { "entityType": "uiText", "entityKey": "automation.errors.conditionRequired", "field": "text", "sourceText": "A rule needs at least one condition.", "targetText": "Una regola ha bisogno di almeno una condizione." }, { "entityType": "uiText", "entityKey": "automation.errors.forbidden", "field": "text", "sourceText": "Forbidden.", "targetText": "Non consentito." }, { "entityType": "uiText", "entityKey": "automation.errors.invalidAction", "field": "text", "sourceText": "Action '{0}' is not configured completely: {1}", "targetText": "L'azione «{0}» non è configurata completamente: {1}" }, { "entityType": "uiText", "entityKey": "automation.errors.loadFailed", "field": "text", "sourceText": "The automation rules could not be loaded.", "targetText": "Non è stato possibile caricare le regole di automazione." }, { "entityType": "uiText", "entityKey": "automation.errors.nameRequired", "field": "text", "sourceText": "A rule needs a name.", "targetText": "Una regola ha bisogno di un nome." }, { "entityType": "uiText", "entityKey": "automation.errors.notFound", "field": "text", "sourceText": "Rule not found.", "targetText": "Regola non trovata." }, { "entityType": "uiText", "entityKey": "automation.errors.previewFailed", "field": "text", "sourceText": "The preview could not be loaded.", "targetText": "Non è stato possibile caricare l'anteprima." }, { "entityType": "uiText", "entityKey": "automation.errors.runsFailed", "field": "text", "sourceText": "The log could not be loaded.", "targetText": "Non è stato possibile caricare il registro." }, { "entityType": "uiText", "entityKey": "automation.errors.unknownTeam", "field": "text", "sourceText": "Unknown team.", "targetText": "Team sconosciuto." }, { "entityType": "uiText", "entityKey": "automation.if.add", "field": "text", "sourceText": "Add condition", "targetText": "Aggiungere una condizione" }, { "entityType": "uiText", "entityKey": "automation.if.description", "field": "text", "sourceText": "Which tickets it applies to.", "targetText": "A quali ticket si applica." }, { "entityType": "uiText", "entityKey": "automation.if.title", "field": "text", "sourceText": "IF", "targetText": "SE" }, { "entityType": "uiText", "entityKey": "automation.matchType.all", "field": "text", "sourceText": "All conditions must apply", "targetText": "Devono valere tutte le condizioni" }, { "entityType": "uiText", "entityKey": "automation.matchType.any", "field": "text", "sourceText": "Any condition is enough", "targetText": "Basta una condizione qualsiasi" }, { "entityType": "uiText", "entityKey": "automation.notSet", "field": "text", "sourceText": "(not set)", "targetText": "(non impostato)" }, { "entityType": "uiText", "entityKey": "automation.operator.atLeast", "field": "text", "sourceText": "is at least", "targetText": "è almeno" }, { "entityType": "uiText", "entityKey": "automation.operator.atMost", "field": "text", "sourceText": "is at most", "targetText": "è al massimo" }, { "entityType": "uiText", "entityKey": "automation.operator.is", "field": "text", "sourceText": "is", "targetText": "è" }, { "entityType": "uiText", "entityKey": "automation.operator.isNot", "field": "text", "sourceText": "is not", "targetText": "non è" }, { "entityType": "uiText", "entityKey": "automation.operator.isNotSet", "field": "text", "sourceText": "is not set", "targetText": "non è impostato" }, { "entityType": "uiText", "entityKey": "automation.operator.isSet", "field": "text", "sourceText": "is set", "targetText": "è impostato" }, { "entityType": "uiText", "entityKey": "automation.operator.longerThan", "field": "text", "sourceText": "longer than", "targetText": "più di" }, { "entityType": "uiText", "entityKey": "automation.outcome.done", "field": "text", "sourceText": "Done", "targetText": "Eseguita" }, { "entityType": "uiText", "entityKey": "automation.outcome.failed", "field": "text", "sourceText": "Failed", "targetText": "Non riuscita" }, { "entityType": "uiText", "entityKey": "automation.phrase.assign", "field": "text", "sourceText": "assign it to {0}", "targetText": "assegnarlo a {0}" }, { "entityType": "uiText", "entityKey": "automation.phrase.assigneeNotSet", "field": "text", "sourceText": "has no assignee", "targetText": "non ha un responsabile" }, { "entityType": "uiText", "entityKey": "automation.phrase.assigneeSet", "field": "text", "sourceText": "has an assignee", "targetText": "ha un responsabile" }, { "entityType": "uiText", "entityKey": "automation.phrase.categoryIs", "field": "text", "sourceText": "is in the category {0}", "targetText": "è nella categoria {0}" }, { "entityType": "uiText", "entityKey": "automation.phrase.categoryIsNot", "field": "text", "sourceText": "is not in the category {0}", "targetText": "non è nella categoria {0}" }, { "entityType": "uiText", "entityKey": "automation.phrase.escalate", "field": "text", "sourceText": "hand it over to the team {0}", "targetText": "passarlo al team {0}" }, { "entityType": "uiText", "entityKey": "automation.phrase.priorityIs", "field": "text", "sourceText": "has the priority {0}", "targetText": "ha la priorità {0}" }, { "entityType": "uiText", "entityKey": "automation.phrase.priorityIsNot", "field": "text", "sourceText": "does not have the priority {0}", "targetText": "non ha la priorità {0}" }, { "entityType": "uiText", "entityKey": "automation.phrase.sendEmail", "field": "text", "sourceText": "send an e-mail to {0}", "targetText": "inviare un'e-mail a {0}" }, { "entityType": "uiText", "entityKey": "automation.phrase.setFollowUp", "field": "text", "sourceText": "set a follow-up in {0} {1}", "targetText": "impostare un promemoria tra {0} {1}" }, { "entityType": "uiText", "entityKey": "automation.phrase.setPriority", "field": "text", "sourceText": "set the priority to {0}", "targetText": "impostare la priorità su {0}" }, { "entityType": "uiText", "entityKey": "automation.phrase.setStatus", "field": "text", "sourceText": "set the status to {0}", "targetText": "impostare lo stato su {0}" }, { "entityType": "uiText", "entityKey": "automation.phrase.sinceActivity", "field": "text", "sourceText": "has seen no activity for more than {0} {1}", "targetText": "non registra attività da più di {0} {1}" }, { "entityType": "uiText", "entityKey": "automation.phrase.sinceAgentReply", "field": "text", "sourceText": "has had no public reply from an agent for more than {0} {1}", "targetText": "non ha una risposta pubblica di un agente da più di {0} {1}" }, { "entityType": "uiText", "entityKey": "automation.phrase.sinceCreated", "field": "text", "sourceText": "was created more than {0} {1} ago", "targetText": "è stato creato più di {0} {1} fa" }, { "entityType": "uiText", "entityKey": "automation.phrase.sinceCustomerReply", "field": "text", "sourceText": "has had no reply from the requester for more than {0} {1}", "targetText": "non ha una risposta del richiedente da più di {0} {1}" }, { "entityType": "uiText", "entityKey": "automation.phrase.sinceStatusChange", "field": "text", "sourceText": "has kept the same status for more than {0} {1}", "targetText": "ha lo stesso stato da più di {0} {1}" }, { "entityType": "uiText", "entityKey": "automation.phrase.statusIs", "field": "text", "sourceText": "has the status {0}", "targetText": "ha lo stato {0}" }, { "entityType": "uiText", "entityKey": "automation.phrase.statusIsNot", "field": "text", "sourceText": "does not have the status {0}", "targetText": "non ha lo stato {0}" }, { "entityType": "uiText", "entityKey": "automation.phrase.surveyAtLeast", "field": "text", "sourceText": "was rated {0} stars or more", "targetText": "è stato valutato con {0} stelle o più" }, { "entityType": "uiText", "entityKey": "automation.phrase.surveyAtMost", "field": "text", "sourceText": "was rated {0} stars or fewer", "targetText": "è stato valutato con {0} stelle o meno" }, { "entityType": "uiText", "entityKey": "automation.phrase.surveyIs", "field": "text", "sourceText": "was rated with {0} stars", "targetText": "è stato valutato con {0} stelle" }, { "entityType": "uiText", "entityKey": "automation.phrase.surveyIsNot", "field": "text", "sourceText": "was rated, but not with {0} stars", "targetText": "è stato valutato, ma non con {0} stelle" }, { "entityType": "uiText", "entityKey": "automation.phrase.teamIs", "field": "text", "sourceText": "belongs to the team {0}", "targetText": "appartiene al team {0}" }, { "entityType": "uiText", "entityKey": "automation.phrase.teamIsNot", "field": "text", "sourceText": "does not belong to the team {0}", "targetText": "non appartiene al team {0}" }, { "entityType": "uiText", "entityKey": "automation.phrase.unassign", "field": "text", "sourceText": "remove the assignee", "targetText": "rimuovere il responsabile" }, { "entityType": "uiText", "entityKey": "automation.pleaseSelect", "field": "text", "sourceText": "Please select", "targetText": "Selezionare" }, { "entityType": "uiText", "entityKey": "automation.preview.button", "field": "text", "sourceText": "Which tickets would this affect?", "targetText": "Quali ticket ne sarebbero interessati?" }, { "entityType": "uiText", "entityKey": "automation.preview.empty", "field": "text", "sourceText": "No ticket matches this rule right now.", "targetText": "In questo momento nessun ticket corrisponde a questa regola." }, { "entityType": "uiText", "entityKey": "automation.preview.hint", "field": "text", "sourceText": "The preview only reads. It changes nothing and writes no log entry. Unsaved changes are not included.", "targetText": "L'anteprima si limita a leggere. Non cambia niente e non scrive nessuna voce nel registro. Le modifiche non salvate non sono comprese." }, { "entityType": "uiText", "entityKey": "automation.preview.more", "field": "text", "sourceText": "and {0} more", "targetText": "e altri {0}" }, { "entityType": "uiText", "entityKey": "automation.preview.title", "field": "text", "sourceText": "Tickets this rule would affect right now", "targetText": "Ticket che questa regola toccherebbe in questo momento" }, { "entityType": "uiText", "entityKey": "automation.recipient.addressLabel", "field": "text", "sourceText": "a fixed address", "targetText": "un indirizzo fisso" }, { "entityType": "uiText", "entityKey": "automation.recipient.assignee", "field": "text", "sourceText": "the assignee", "targetText": "il responsabile" }, { "entityType": "uiText", "entityKey": "automation.recipient.observers", "field": "text", "sourceText": "the observers", "targetText": "gli osservatori" }, { "entityType": "uiText", "entityKey": "automation.recipient.requester", "field": "text", "sourceText": "the requester", "targetText": "il richiedente" }, { "entityType": "uiText", "entityKey": "automation.rule.enabled", "field": "text", "sourceText": "Enabled", "targetText": "Attiva" }, { "entityType": "uiText", "entityKey": "automation.rule.everyTeam", "field": "text", "sourceText": "Every team", "targetText": "Ogni team" }, { "entityType": "uiText", "entityKey": "automation.rule.matchType", "field": "text", "sourceText": "How the conditions combine", "targetText": "Come si combinano le condizioni" }, { "entityType": "uiText", "entityKey": "automation.rule.name", "field": "text", "sourceText": "Name", "targetText": "Nome" }, { "entityType": "uiText", "entityKey": "automation.rule.sortOrder", "field": "text", "sourceText": "Order", "targetText": "Ordine" }, { "entityType": "uiText", "entityKey": "automation.rule.stopProcessing", "field": "text", "sourceText": "Skip the following rules for a ticket this rule applies to", "targetText": "Saltare le regole successive per un ticket a cui questa regola si applica" }, { "entityType": "uiText", "entityKey": "automation.rule.team", "field": "text", "sourceText": "Team", "targetText": "Team" }, { "entityType": "uiText", "entityKey": "automation.rules.add", "field": "text", "sourceText": "Add rule", "targetText": "Aggiungere una regola" }, { "entityType": "uiText", "entityKey": "automation.rules.allTeams", "field": "text", "sourceText": "All teams", "targetText": "Tutti i team" }, { "entityType": "uiText", "entityKey": "automation.rules.description", "field": "text", "sourceText": "A rule works on the tickets of its team. New rules are always created switched off — try the preview before you enable one.", "targetText": "Una regola agisce sui ticket del suo team. Le nuove regole vengono sempre create disattivate: provi l'anteprima prima di attivarne una." }, { "entityType": "uiText", "entityKey": "automation.rules.disabled", "field": "text", "sourceText": "Off", "targetText": "Spenta" }, { "entityType": "uiText", "entityKey": "automation.rules.enabled", "field": "text", "sourceText": "Enabled", "targetText": "Attiva" }, { "entityType": "uiText", "entityKey": "automation.rules.lastRun", "field": "text", "sourceText": "Last run: {0}", "targetText": "Ultima esecuzione: {0}" }, { "entityType": "uiText", "entityKey": "automation.rules.needTeam", "field": "text", "sourceText": "Create a team first: a rule belongs to a team.", "targetText": "Crei prima un team: una regola appartiene a un team." }, { "entityType": "uiText", "entityKey": "automation.rules.never", "field": "text", "sourceText": "never", "targetText": "mai" }, { "entityType": "uiText", "entityKey": "automation.rules.newName", "field": "text", "sourceText": "New rule", "targetText": "Nuova regola" }, { "entityType": "uiText", "entityKey": "automation.rules.teamFilter", "field": "text", "sourceText": "Team", "targetText": "Team" }, { "entityType": "uiText", "entityKey": "automation.rules.title", "field": "text", "sourceText": "Rules", "targetText": "Regole" }, { "entityType": "uiText", "entityKey": "automation.runs.button", "field": "text", "sourceText": "Log", "targetText": "Registro" }, { "entityType": "uiText", "entityKey": "automation.runs.cycle", "field": "text", "sourceText": "Cycle", "targetText": "Ciclo" }, { "entityType": "uiText", "entityKey": "automation.runs.detail", "field": "text", "sourceText": "Details", "targetText": "Dettagli" }, { "entityType": "uiText", "entityKey": "automation.runs.empty", "field": "text", "sourceText": "This rule has not done anything yet.", "targetText": "Questa regola non ha ancora fatto niente." }, { "entityType": "uiText", "entityKey": "automation.runs.outcome", "field": "text", "sourceText": "Result", "targetText": "Risultato" }, { "entityType": "uiText", "entityKey": "automation.runs.ranAt", "field": "text", "sourceText": "When", "targetText": "Quando" }, { "entityType": "uiText", "entityKey": "automation.runs.ticket", "field": "text", "sourceText": "Ticket", "targetText": "Ticket" }, { "entityType": "uiText", "entityKey": "automation.runs.title", "field": "text", "sourceText": "What this rule did", "targetText": "Che cosa ha fatto questa regola" }, { "entityType": "uiText", "entityKey": "automation.sentence.incomplete", "field": "text", "sourceText": "A rule needs at least one condition and one action.", "targetText": "Una regola ha bisogno di almeno una condizione e un'azione." }, { "entityType": "uiText", "entityKey": "automation.sentence.lastSeparator", "field": "text", "sourceText": "{0} and {1}", "targetText": "{0} e {1}" }, { "entityType": "uiText", "entityKey": "automation.sentence.listSeparator", "field": "text", "sourceText": ", ", "targetText": ", " }, { "entityType": "uiText", "entityKey": "automation.sentence.whenAll", "field": "text", "sourceText": "When a ticket {0}, then {1}.", "targetText": "Quando un ticket {0}, allora {1}." }, { "entityType": "uiText", "entityKey": "automation.sentence.whenAny", "field": "text", "sourceText": "When a ticket matches any of these — {0} — then {1}.", "targetText": "Quando un ticket soddisfa una di queste condizioni — {0} — allora {1}." }, { "entityType": "uiText", "entityKey": "automation.subtitle", "field": "text", "sourceText": "Rules that act when nobody else does. Without an enabled rule nothing is checked and nothing changes.", "targetText": "Regole che agiscono quando nessun altro lo fa. Senza una regola attiva non viene controllato niente e non cambia niente." }, { "entityType": "uiText", "entityKey": "automation.then.add", "field": "text", "sourceText": "Add action", "targetText": "Aggiungere un'azione" }, { "entityType": "uiText", "entityKey": "automation.then.description", "field": "text", "sourceText": "What happens. Every action is written to the ticket history with the rule name as its author.", "targetText": "Che cosa succede. Ogni azione viene scritta nella cronologia del ticket con il nome della regola come autore." }, { "entityType": "uiText", "entityKey": "automation.then.title", "field": "text", "sourceText": "THEN", "targetText": "ALLORA" }, { "entityType": "uiText", "entityKey": "automation.title", "field": "text", "sourceText": "Automation", "targetText": "Automazione" }, { "entityType": "uiText", "entityKey": "automation.unit.businessDays", "field": "text", "sourceText": "business days", "targetText": "giorni lavorativi" }, { "entityType": "uiText", "entityKey": "automation.unit.businessHours", "field": "text", "sourceText": "business hours", "targetText": "ore lavorative" }, { "entityType": "uiText", "entityKey": "automation.unit.businessMinutes", "field": "text", "sourceText": "business minutes", "targetText": "minuti lavorativi" }, { "entityType": "uiText", "entityKey": "automation.unit.days", "field": "text", "sourceText": "days", "targetText": "giorni" }, { "entityType": "uiText", "entityKey": "automation.unit.hours", "field": "text", "sourceText": "hours", "targetText": "ore" }, { "entityType": "uiText", "entityKey": "automation.unit.minutes", "field": "text", "sourceText": "minutes", "targetText": "minuti" }, { "entityType": "uiText", "entityKey": "automation.when.add", "field": "text", "sourceText": "Add time condition", "targetText": "Aggiungere una condizione di tempo" }, { "entityType": "uiText", "entityKey": "automation.when.description", "field": "text", "sourceText": "Something has not happened for a while. This is what the automation reacts to.", "targetText": "Qualcosa non succede da un po'. È a questo che reagisce l'automazione." }, { "entityType": "uiText", "entityKey": "automation.when.title", "field": "text", "sourceText": "WHEN", "targetText": "QUANDO" }, { "entityType": "uiText", "entityKey": "availability.available", "field": "text", "sourceText": "Available", "targetText": "Disponibile" }, { "entityType": "uiText", "entityKey": "availability.away", "field": "text", "sourceText": "Away", "targetText": "Assente" }, { "entityType": "uiText", "entityKey": "availability.busy", "field": "text", "sourceText": "Busy", "targetText": "Occupato" }, { "entityType": "uiText", "entityKey": "availability.busyHint", "field": "text", "sourceText": "Busy resets itself to available after one hour.", "targetText": "Lo stato Occupato torna da sé su Disponibile dopo un'ora." }, { "entityType": "uiText", "entityKey": "availability.label", "field": "text", "sourceText": "Availability", "targetText": "Disponibilità" }, { "entityType": "uiText", "entityKey": "availability.remaining", "field": "text", "sourceText": "{0} min left", "targetText": "{0} min rimasti" }, { "entityType": "uiText", "entityKey": "availability.untilHint", "field": "text", "sourceText": "Leave empty for an absence without a set end.", "targetText": "Lasci vuoto per un'assenza senza fine stabilita." }, { "entityType": "uiText", "entityKey": "availability.untilLabel", "field": "text", "sourceText": "Away until", "targetText": "Assente fino a" }, { "entityType": "uiText", "entityKey": "availability.untilShort", "field": "text", "sourceText": "until {0}", "targetText": "fino a {0}" }, { "entityType": "uiText", "entityKey": "availability.updateError", "field": "text", "sourceText": "Availability could not be changed.", "targetText": "Non è stato possibile cambiare la disponibilità." }, { "entityType": "uiText", "entityKey": "availability.updated", "field": "text", "sourceText": "Availability updated.", "targetText": "Disponibilità aggiornata." }, { "entityType": "uiText", "entityKey": "businessCalendars.errors.fileTooLarge", "field": "text", "sourceText": "The file is too large.", "targetText": "Il file è troppo grande." }, { "entityType": "uiText", "entityKey": "businessCalendars.errors.inUseByTeam", "field": "text", "sourceText": "This calendar is assigned to at least one team and cannot be deleted.", "targetText": "Questo calendario è assegnato ad almeno un team e non può essere eliminato." }, { "entityType": "uiText", "entityKey": "businessCalendars.errors.invalidDayOfWeek", "field": "text", "sourceText": "Day of week must be between 0 and 6.", "targetText": "Il giorno della settimana deve essere compreso tra 0 e 6." }, { "entityType": "uiText", "entityKey": "businessCalendars.errors.invalidWindow", "field": "text", "sourceText": "A window must start within the day and end after it starts (at most 48h).", "targetText": "Un intervallo deve iniziare entro la giornata e finire dopo il suo inizio (al massimo 48 h)." }, { "entityType": "uiText", "entityKey": "businessCalendars.errors.noFile", "field": "text", "sourceText": "No file was uploaded.", "targetText": "Non è stato caricato nessun file." }, { "entityType": "uiText", "entityKey": "businessCalendars.errors.notAnIcsFile", "field": "text", "sourceText": "This file is not an iCalendar file.", "targetText": "Questo file non è un file iCalendar." }, { "entityType": "uiText", "entityKey": "businessCalendars.errors.unknownTimeZone", "field": "text", "sourceText": "Unknown time zone.", "targetText": "Fuso orario sconosciuto." }, { "entityType": "uiText", "entityKey": "calendar.month", "field": "text", "sourceText": "Month", "targetText": "Mese" }, { "entityType": "uiText", "entityKey": "calendar.nextMonth", "field": "text", "sourceText": "Next month", "targetText": "Mese successivo" }, { "entityType": "uiText", "entityKey": "calendar.previousMonth", "field": "text", "sourceText": "Previous month", "targetText": "Mese precedente" }, { "entityType": "uiText", "entityKey": "calendar.week", "field": "text", "sourceText": "Week", "targetText": "Settimana" }, { "entityType": "uiText", "entityKey": "calendar.year", "field": "text", "sourceText": "Year", "targetText": "Anno" }, { "entityType": "uiText", "entityKey": "categories.errors.mainCategoryInUse", "field": "text", "sourceText": "The main category is used in tickets and cannot be deleted.", "targetText": "La categoria principale è usata nei ticket e non può essere eliminata." }, { "entityType": "uiText", "entityKey": "categories.errors.mainCategoryNotFound", "field": "text", "sourceText": "Main category with id {0} does not exist.", "targetText": "La categoria principale con id {0} non esiste." }, { "entityType": "uiText", "entityKey": "categories.errors.subCategoriesMissing", "field": "text", "sourceText": "Some subcategories do not exist.", "targetText": "Alcune sottocategorie non esistono." }, { "entityType": "uiText", "entityKey": "categories.errors.subCategoryInUse", "field": "text", "sourceText": "The subcategory is used in tickets and cannot be deleted.", "targetText": "La sottocategoria è usata nei ticket e non può essere eliminata." }, { "entityType": "uiText", "entityKey": "categories.errors.subCategoryNotFound", "field": "text", "sourceText": "Subcategory with id {0} does not exist.", "targetText": "La sottocategoria con id {0} non esiste." }, { "entityType": "uiText", "entityKey": "categories.errors.translationRequired", "field": "text", "sourceText": "At least one translation must be provided.", "targetText": "Deve essere indicata almeno una traduzione." }, { "entityType": "uiText", "entityKey": "changePassword.changeError", "field": "text", "sourceText": "Error changing password.", "targetText": "Errore durante il cambio della password." }, { "entityType": "uiText", "entityKey": "changePassword.confirmPassword", "field": "text", "sourceText": "Confirm password", "targetText": "Confermare la password" }, { "entityType": "uiText", "entityKey": "changePassword.confirmPasswordPlaceholder", "field": "text", "sourceText": "Repeat new password", "targetText": "Ripetere la nuova password" }, { "entityType": "uiText", "entityKey": "changePassword.currentPassword", "field": "text", "sourceText": "Current password", "targetText": "Password attuale" }, { "entityType": "uiText", "entityKey": "changePassword.currentPasswordPlaceholder", "field": "text", "sourceText": "Current password", "targetText": "Password attuale" }, { "entityType": "uiText", "entityKey": "changePassword.expiredSubtitle", "field": "text", "sourceText": "Your password is older than allowed by the password policy. Please choose a new one to continue.", "targetText": "La sua password è più vecchia di quanto consenta la policy delle password. Ne scelga una nuova per continuare." }, { "entityType": "uiText", "entityKey": "changePassword.expiredTitle", "field": "text", "sourceText": "Your password has expired", "targetText": "La sua password è scaduta" }, { "entityType": "uiText", "entityKey": "changePassword.fillAllFields", "field": "text", "sourceText": "Please fill in all fields.", "targetText": "Compili tutti i campi." }, { "entityType": "uiText", "entityKey": "changePassword.newPassword", "field": "text", "sourceText": "New password", "targetText": "Nuova password" }, { "entityType": "uiText", "entityKey": "changePassword.newPasswordPlaceholder", "field": "text", "sourceText": "New password", "targetText": "Nuova password" }, { "entityType": "uiText", "entityKey": "changePassword.passwordChanged", "field": "text", "sourceText": "Password changed successfully!", "targetText": "Password cambiata correttamente!" }, { "entityType": "uiText", "entityKey": "changePassword.passwordTooShort", "field": "text", "sourceText": "Password must be at least 6 characters long.", "targetText": "La password deve essere lunga almeno 6 caratteri." }, { "entityType": "uiText", "entityKey": "changePassword.passwordsMismatch", "field": "text", "sourceText": "Passwords do not match.", "targetText": "Le password non corrispondono." }, { "entityType": "uiText", "entityKey": "changePassword.policySubtitle", "field": "text", "sourceText": "The password rules have been tightened since you last set your password. Please choose a new one to continue.", "targetText": "Le regole sulle password sono state rese più severe da quando ha impostato la sua. Ne scelga una nuova per continuare." }, { "entityType": "uiText", "entityKey": "changePassword.policyTitle", "field": "text", "sourceText": "Your password no longer meets the requirements", "targetText": "La sua password non soddisfa più i requisiti" }, { "entityType": "uiText", "entityKey": "changePassword.save", "field": "text", "sourceText": "Change password", "targetText": "Cambiare la password" }, { "entityType": "uiText", "entityKey": "changePassword.saving", "field": "text", "sourceText": "Saving...", "targetText": "Salvataggio..." }, { "entityType": "uiText", "entityKey": "changePassword.setNewPassword", "field": "text", "sourceText": "Set new password", "targetText": "Impostare la nuova password" }, { "entityType": "uiText", "entityKey": "changePassword.subtitle", "field": "text", "sourceText": "Update your password", "targetText": "Aggiorni la sua password" }, { "entityType": "uiText", "entityKey": "changePassword.title", "field": "text", "sourceText": "Change password", "targetText": "Cambiare la password" }, { "entityType": "uiText", "entityKey": "common.add", "field": "text", "sourceText": "Add", "targetText": "Aggiungi" }, { "entityType": "uiText", "entityKey": "common.cancel", "field": "text", "sourceText": "Cancel", "targetText": "Annulla" }, { "entityType": "uiText", "entityKey": "common.close", "field": "text", "sourceText": "Close", "targetText": "Chiudi" }, { "entityType": "uiText", "entityKey": "common.confirm", "field": "text", "sourceText": "Confirm", "targetText": "Conferma" }, { "entityType": "uiText", "entityKey": "common.delete", "field": "text", "sourceText": "Delete", "targetText": "Elimina" }, { "entityType": "uiText", "entityKey": "common.deleted", "field": "text", "sourceText": "Deleted.", "targetText": "Eliminato." }, { "entityType": "uiText", "entityKey": "common.disabled", "field": "text", "sourceText": "Disabled", "targetText": "Disattivato" }, { "entityType": "uiText", "entityKey": "common.enabled", "field": "text", "sourceText": "Enabled", "targetText": "Attivato" }, { "entityType": "uiText", "entityKey": "common.errors.alreadyExists", "field": "text", "sourceText": "This entry already exists.", "targetText": "Questa voce esiste già." }, { "entityType": "uiText", "entityKey": "common.errors.mandatoryEntryCannotBeDeleted", "field": "text", "sourceText": "This entry is mandatory and cannot be deleted.", "targetText": "Questa voce è obbligatoria e non può essere eliminata." }, { "entityType": "uiText", "entityKey": "common.errors.nameRequired", "field": "text", "sourceText": "Name must not be empty.", "targetText": "Il nome non può essere vuoto." }, { "entityType": "uiText", "entityKey": "common.errors.saveFailed", "field": "text", "sourceText": "Save failed.", "targetText": "Salvataggio non riuscito." }, { "entityType": "uiText", "entityKey": "common.no", "field": "text", "sourceText": "No", "targetText": "No" }, { "entityType": "uiText", "entityKey": "common.noItems", "field": "text", "sourceText": "No entries.", "targetText": "Nessuna voce." }, { "entityType": "uiText", "entityKey": "common.save", "field": "text", "sourceText": "Save", "targetText": "Salva" }, { "entityType": "uiText", "entityKey": "common.saved", "field": "text", "sourceText": "Saved.", "targetText": "Salvato." }, { "entityType": "uiText", "entityKey": "common.yes", "field": "text", "sourceText": "Yes", "targetText": "Sì" }, { "entityType": "uiText", "entityKey": "customFields.errors.invalidValue", "field": "text", "sourceText": "Field '{0}' has an invalid value.", "targetText": "Il campo «{0}» ha un valore non valido." }, { "entityType": "uiText", "entityKey": "customFields.errors.mandatoryMissing", "field": "text", "sourceText": "Custom field '{0}' is mandatory.", "targetText": "Il campo personalizzato «{0}» è obbligatorio." }, { "entityType": "uiText", "entityKey": "dashboard.avgResolution", "field": "text", "sourceText": "Avg. resolution time", "targetText": "Tempo medio di risoluzione" }, { "entityType": "uiText", "entityKey": "dashboard.charts.byCategory", "field": "text", "sourceText": "Tickets by category", "targetText": "Ticket per categoria" }, { "entityType": "uiText", "entityKey": "dashboard.charts.byPriority", "field": "text", "sourceText": "Tickets by priority", "targetText": "Ticket per priorità" }, { "entityType": "uiText", "entityKey": "dashboard.charts.byStatus", "field": "text", "sourceText": "Tickets by status", "targetText": "Ticket per stato" }, { "entityType": "uiText", "entityKey": "dashboard.charts.count", "field": "text", "sourceText": "Count", "targetText": "Numero" }, { "entityType": "uiText", "entityKey": "dashboard.charts.noData", "field": "text", "sourceText": "No data", "targetText": "Nessun dato" }, { "entityType": "uiText", "entityKey": "dashboard.charts.unknown", "field": "text", "sourceText": "Unknown", "targetText": "Sconosciuto" }, { "entityType": "uiText", "entityKey": "dashboard.createdAgo", "field": "text", "sourceText": "Created", "targetText": "Creato" }, { "entityType": "uiText", "entityKey": "dashboard.dateLabel", "field": "text", "sourceText": "Date", "targetText": "Data" }, { "entityType": "uiText", "entityKey": "dashboard.defaultUser", "field": "text", "sourceText": "User", "targetText": "Utente" }, { "entityType": "uiText", "entityKey": "dashboard.myTickets", "field": "text", "sourceText": "My assigned tickets", "targetText": "I ticket a me assegnati" }, { "entityType": "uiText", "entityKey": "dashboard.myTicketsCustomer", "field": "text", "sourceText": "My tickets", "targetText": "I miei ticket" }, { "entityType": "uiText", "entityKey": "dashboard.noAgentsClosed", "field": "text", "sourceText": "No closed tickets for this day", "targetText": "Nessun ticket chiuso in questa giornata" }, { "entityType": "uiText", "entityKey": "dashboard.noAssigned", "field": "text", "sourceText": "No assigned tickets", "targetText": "Nessun ticket assegnato" }, { "entityType": "uiText", "entityKey": "dashboard.noCustomerTickets", "field": "text", "sourceText": "No tickets", "targetText": "Nessun ticket" }, { "entityType": "uiText", "entityKey": "dashboard.noOpenTickets", "field": "text", "sourceText": "No open tickets", "targetText": "Nessun ticket aperto" }, { "entityType": "uiText", "entityKey": "dashboard.noTitle", "field": "text", "sourceText": "Untitled", "targetText": "Senza titolo" }, { "entityType": "uiText", "entityKey": "dashboard.noTopCallers", "field": "text", "sourceText": "No data", "targetText": "Nessun dato" }, { "entityType": "uiText", "entityKey": "dashboard.notClosed", "field": "text", "sourceText": "Tickets which are not Closed", "targetText": "Ticket che non sono chiusi" }, { "entityType": "uiText", "entityKey": "dashboard.open", "field": "text", "sourceText": "open", "targetText": "aperti" }, { "entityType": "uiText", "entityKey": "dashboard.refresh", "field": "text", "sourceText": "Refresh", "targetText": "Aggiorna" }, { "entityType": "uiText", "entityKey": "dashboard.showAll", "field": "text", "sourceText": "Show all", "targetText": "Mostra tutti" }, { "entityType": "uiText", "entityKey": "dashboard.ticketsLabel", "field": "text", "sourceText": "Tickets", "targetText": "Ticket" }, { "entityType": "uiText", "entityKey": "dashboard.title", "field": "text", "sourceText": "Dashboard", "targetText": "Dashboard" }, { "entityType": "uiText", "entityKey": "dashboard.top3Title", "field": "text", "sourceText": "Top 3 longest open tickets", "targetText": "I 3 ticket aperti da più tempo" }, { "entityType": "uiText", "entityKey": "dashboard.topAgentsClosedTitle", "field": "text", "sourceText": "Top agents closed tickets", "targetText": "Ticket chiusi dai migliori agenti" }, { "entityType": "uiText", "entityKey": "dashboard.topCallerTitle", "field": "text", "sourceText": "Top \"caller\" by tickets", "targetText": "«Chi segnala» di più per numero di ticket" }, { "entityType": "uiText", "entityKey": "dashboard.totalTickets", "field": "text", "sourceText": "Total tickets", "targetText": "Ticket in totale" }, { "entityType": "uiText", "entityKey": "dashboard.welcome", "field": "text", "sourceText": "Welcome back", "targetText": "Bentornato" }, { "entityType": "uiText", "entityKey": "departments.errors.alreadyExists", "field": "text", "sourceText": "Department already exists.", "targetText": "Il reparto esiste già." }, { "entityType": "uiText", "entityKey": "email.approvalRejected.body", "field": "text", "sourceText": "Hello {fullName},\n\nyour request #{ticketId} \"{ticketTitle}\" was not approved ({stageName}).\n\nThis affects:\n{taskList}\n\nReason given:\n{reason}\n\nIf you think this was a mistake, please reply to this e-mail or contact the service desk.", "targetText": "Buongiorno {fullName},\n\nla sua richiesta #{ticketId} «{ticketTitle}» non è stata approvata ({stageName}).\n\nQuesto riguarda:\n{taskList}\n\nMotivo indicato:\n{reason}\n\nSe ritiene che si tratti di un errore, risponda a questa e-mail o si rivolga al service desk." }, { "entityType": "uiText", "entityKey": "email.approvalRejected.subject", "field": "text", "sourceText": "Not approved: ticket #{ticketId} \"{ticketTitle}\"", "targetText": "Non approvata: ticket #{ticketId} «{ticketTitle}»" }, { "entityType": "uiText", "entityKey": "email.approvalReminder.body", "field": "text", "sourceText": "Hello {fullName},\n\nthis is a reminder: the request below is still waiting for your decision.\n\nTicket #{ticketId} \"{ticketTitle}\", submitted by {requesterName} ({stageName})\n\nThis decision covers:\n{taskList}\n\nPlease approve or reject it here:\n{decisionUrl}\n\nThe tasks stay on hold until you decide - nothing is approved automatically.", "targetText": "Buongiorno {fullName},\n\nquesto è un promemoria: la richiesta qui sotto attende ancora la sua decisione.\n\nTicket #{ticketId} «{ticketTitle}», inviato da {requesterName} ({stageName})\n\nQuesta decisione riguarda:\n{taskList}\n\nLa approvi o la rifiuti qui:\n{decisionUrl}\n\nLe attività restano in sospeso fino alla sua decisione: niente viene approvato automaticamente." }, { "entityType": "uiText", "entityKey": "email.approvalReminder.subject", "field": "text", "sourceText": "Reminder: ticket #{ticketId} \"{ticketTitle}\" is waiting for your approval", "targetText": "Promemoria: il ticket #{ticketId} «{ticketTitle}» attende la sua approvazione" }, { "entityType": "uiText", "entityKey": "email.approvalRequest.body", "field": "text", "sourceText": "Hello {fullName},\n\n{requesterName} submitted a request that needs your approval ({stageName}).\n\nTicket #{ticketId} \"{ticketTitle}\"\n\nThis decision covers:\n{taskList}\n\nPlease approve or reject it here:\n{decisionUrl}\n\nThe link is valid for 14 days. The tasks stay on hold until you decide.", "targetText": "Buongiorno {fullName},\n\n{requesterName} ha inviato una richiesta che ha bisogno della sua approvazione ({stageName}).\n\nTicket #{ticketId} «{ticketTitle}»\n\nQuesta decisione riguarda:\n{taskList}\n\nLa approvi o la rifiuti qui:\n{decisionUrl}\n\nIl link è valido per 14 giorni. Le attività restano in sospeso fino alla sua decisione." }, { "entityType": "uiText", "entityKey": "email.approvalRequest.subject", "field": "text", "sourceText": "Approval needed: ticket #{ticketId} \"{ticketTitle}\"", "targetText": "Approvazione necessaria: ticket #{ticketId} «{ticketTitle}»" }, { "entityType": "uiText", "entityKey": "email.automation.body", "field": "text", "sourceText": "Hello {fullName},\n\nticket #{ticketId} \"{ticketTitle}\" was flagged by the automation rule \"{ruleName}\".\n\nPlease sign in and take a look.", "targetText": "Buongiorno {fullName},\n\nil ticket #{ticketId} «{ticketTitle}» è stato segnalato dalla regola di automazione «{ruleName}».\n\nAcceda e gli dia un'occhiata." }, { "entityType": "uiText", "entityKey": "email.automation.subject", "field": "text", "sourceText": "Ticket #{ticketId} \"{ticketTitle}\" needs your attention", "targetText": "Il ticket #{ticketId} «{ticketTitle}» richiede la sua attenzione" }, { "entityType": "uiText", "entityKey": "email.csat.body", "field": "text", "sourceText": "Hello {fullName},\n\nyour ticket #{ticketId} \"{ticketTitle}\" has been closed.\n\nWe would love to hear how satisfied you were with the way it was handled. One click is all it takes:\n\n1 - Very dissatisfied: {rate1Url}\n2 - Dissatisfied: {rate2Url}\n3 - Neutral: {rate3Url}\n4 - Satisfied: {rate4Url}\n5 - Very satisfied: {rate5Url}\n\nYou can also open the survey directly and leave an optional comment:\n{surveyUrl}\n\nThe link is valid for 30 days. Thank you for your feedback!", "targetText": "Buongiorno {fullName},\n\nil suo ticket #{ticketId} «{ticketTitle}» è stato chiuso.\n\nCi farebbe piacere sapere quanto è soddisfatto di come è stato gestito. Basta un clic:\n\n1 - Molto insoddisfatto: {rate1Url}\n2 - Insoddisfatto: {rate2Url}\n3 - Neutrale: {rate3Url}\n4 - Soddisfatto: {rate4Url}\n5 - Molto soddisfatto: {rate5Url}\n\nPuò anche aprire direttamente il sondaggio e lasciare un commento facoltativo:\n{surveyUrl}\n\nIl link è valido per 30 giorni. Grazie per il suo riscontro!" }, { "entityType": "uiText", "entityKey": "email.csat.subject", "field": "text", "sourceText": "How did we do? Ticket #{ticketId} \"{ticketTitle}\"", "targetText": "Come siamo andati? Ticket #{ticketId} «{ticketTitle}»" }, { "entityType": "uiText", "entityKey": "email.incidentNotice.block", "field": "text", "sourceText": "We are aware of an incident: {incidentTitle} — we will get back to you as soon as it is resolved.", "targetText": "Siamo a conoscenza di un guasto: {incidentTitle} — la ricontatteremo appena sarà risolto." }, { "entityType": "uiText", "entityKey": "email.incidentResolved.body", "field": "text", "sourceText": "Hello {fullName},\n\nthe problem behind your ticket #{ticketId} \"{ticketTitle}\" has been resolved.\n\n{resolution}\n\nIf the problem persists for you, simply reply to this e-mail and we will reopen your ticket.", "targetText": "Buongiorno {fullName},\n\nil problema alla base del suo ticket #{ticketId} «{ticketTitle}» è stato risolto.\n\n{resolution}\n\nSe per lei il problema persiste, risponda semplicemente a questa e-mail e riapriremo il suo ticket." }, { "entityType": "uiText", "entityKey": "email.incidentResolved.subject", "field": "text", "sourceText": "Resolved: ticket #{ticketId} \"{ticketTitle}\"", "targetText": "Risolto: ticket #{ticketId} «{ticketTitle}»" }, { "entityType": "uiText", "entityKey": "email.kbReview.body", "field": "text", "sourceText": "Hello {fullName},\n\n{authorName} submitted the knowledge base entry \"{articleTitle}\" in topic \"{topicName}\". It is awaiting review.\n\nPlease sign in and open the Knowledge Base to review and approve the entry.", "targetText": "Buongiorno {fullName},\n\n{authorName} ha inviato la voce della base di conoscenza «{articleTitle}» nell'argomento «{topicName}». È in attesa di revisione.\n\nAcceda e apra la base di conoscenza per esaminare e approvare la voce." }, { "entityType": "uiText", "entityKey": "email.kbReview.subject", "field": "text", "sourceText": "Knowledge base: entry \"{articleTitle}\" is awaiting review", "targetText": "Base di conoscenza: la voce «{articleTitle}» è in attesa di revisione" }, { "entityType": "uiText", "entityKey": "email.observer.bodyIntro", "field": "text", "sourceText": "The following information was added or changed:", "targetText": "Sono state aggiunte o modificate le seguenti informazioni:" }, { "entityType": "uiText", "entityKey": "email.observer.changesHeading", "field": "text", "sourceText": "Changes:", "targetText": "Modifiche:" }, { "entityType": "uiText", "entityKey": "email.observer.internalMarker", "field": "text", "sourceText": "INTERNAL - not visible to the customer", "targetText": "INTERNO - non visibile al cliente" }, { "entityType": "uiText", "entityKey": "email.observer.newComment", "field": "text", "sourceText": "New comment:", "targetText": "Nuovo commento:" }, { "entityType": "uiText", "entityKey": "email.observer.newCommentBy", "field": "text", "sourceText": "New comment by", "targetText": "Nuovo commento di" }, { "entityType": "uiText", "entityKey": "email.observer.replyHint", "field": "text", "sourceText": "You can reply to this e-mail to add a comment to the ticket.", "targetText": "Può rispondere a questa e-mail per aggiungere un commento al ticket." }, { "entityType": "uiText", "entityKey": "email.passwordReset.body", "field": "text", "sourceText": "Hello {fullName},\n\na password reset was requested for your ticket system account (username: {username}).\n\nIf you requested this, use the link below to choose a new password. It is valid for {validHours} hours and can only be used once:\n\n{resetUrl}\n\nIf you did not request a password reset, you can ignore this e-mail - your password stays unchanged.\n\nBest regards,\nTicket-System", "targetText": "Buongiorno {fullName},\n\nè stata richiesta la reimpostazione della password per il suo account del sistema di ticket (nome utente: {username}).\n\nSe la richiesta è sua, usi il link qui sotto per scegliere una nuova password. È valido per {validHours} ore e può essere usato una sola volta:\n\n{resetUrl}\n\nSe non ha richiesto la reimpostazione, può ignorare questa e-mail: la sua password resta invariata.\n\nCordiali saluti,\nTicket-System" }, { "entityType": "uiText", "entityKey": "email.passwordReset.subject", "field": "text", "sourceText": "Reset your ticket system password", "targetText": "Reimpostare la password del sistema di ticket" }, { "entityType": "uiText", "entityKey": "email.registrationWelcome.body", "field": "text", "sourceText": "Hello {fullName},\n\nyour account has been created.\n\nUsername: {username}\n\nYou can sign in here with the password you chose:\n\n{loginUrl}\n\nIf you did not register, you can ignore this e-mail.\n\nBest regards,\nTicket-System", "targetText": "Buongiorno {fullName},\n\nil suo account è stato creato.\n\nNome utente: {username}\n\nPuò accedere qui con la password che ha scelto:\n\n{loginUrl}\n\nSe non si è registrato, può ignorare questa e-mail.\n\nCordiali saluti,\nTicket-System" }, { "entityType": "uiText", "entityKey": "email.registrationWelcome.subject", "field": "text", "sourceText": "Welcome to the ticket system", "targetText": "Benvenuto nel sistema di ticket" }, { "entityType": "uiText", "entityKey": "email.slaBreach.body", "field": "text", "sourceText": "Hello {fullName},\n\nthe deadline \"{metric}\" for ticket #{ticketId} \"{ticketTitle}\" has been breached.\n\nPlease sign in and take care of the ticket.", "targetText": "Buongiorno {fullName},\n\nla scadenza «{metric}» del ticket #{ticketId} «{ticketTitle}» è stata superata.\n\nAcceda e si occupi del ticket." }, { "entityType": "uiText", "entityKey": "email.slaBreach.subject", "field": "text", "sourceText": "SLA breached: ticket #{ticketId} \"{ticketTitle}\"", "targetText": "SLA superato: ticket #{ticketId} «{ticketTitle}»" }, { "entityType": "uiText", "entityKey": "email.test.body", "field": "text", "sourceText": "This is a test e-mail from your ticket system.\n\nIf you received it, your e-mail settings are working correctly.\n\nBest regards,\nTicket-System", "targetText": "Questa è un'e-mail di prova del suo sistema di ticket.\n\nSe l'ha ricevuta, le sue impostazioni e-mail funzionano correttamente.\n\nCordiali saluti,\nTicket-System" }, { "entityType": "uiText", "entityKey": "email.test.subject", "field": "text", "sourceText": "Test e-mail from your ticket system", "targetText": "E-mail di prova dal suo sistema di ticket" }, { "entityType": "uiText", "entityKey": "email.ticketAssigned.body", "field": "text", "sourceText": "Hello {fullName},\n\nTicket {ticketRef} has just been assigned to you.\nPlease process it promptly.\n\nThank you,\nTicket-System", "targetText": "Buongiorno {fullName},\n\nil ticket {ticketRef} le è stato appena assegnato.\nLo lavori a breve.\n\nGrazie,\nTicket-System" }, { "entityType": "uiText", "entityKey": "email.ticketAssigned.subject", "field": "text", "sourceText": "You have been assigned the ticket - #{ticketId} - {ticketTitle} - {ticketPriority}", "targetText": "Le è stato assegnato il ticket - #{ticketId} - {ticketTitle} - {ticketPriority}" }, { "entityType": "uiText", "entityKey": "email.userInvite.body", "field": "text", "sourceText": "Hello {fullName},\n\nan account has been created for you in the ticket system.\n\nUsername: {username}\n\nPlease set your password using the link below. It is valid for {validHours} hours and can only be used once:\n\n{setPasswordUrl}\n\nIf you were not expecting this account, you can ignore this e-mail.\n\nBest regards,\nTicket-System", "targetText": "Buongiorno {fullName},\n\nè stato creato un account per lei nel sistema di ticket.\n\nNome utente: {username}\n\nImposti la sua password con il link qui sotto. È valido per {validHours} ore e può essere usato una sola volta:\n\n{setPasswordUrl}\n\nSe non si aspettava questo account, può ignorare questa e-mail.\n\nCordiali saluti,\nTicket-System" }, { "entityType": "uiText", "entityKey": "email.userInvite.subject", "field": "text", "sourceText": "Your ticket system account", "targetText": "Il suo account del sistema di ticket" }, { "entityType": "uiText", "entityKey": "followUp.cancel", "field": "text", "sourceText": "Cancel", "targetText": "Annulla" }, { "entityType": "uiText", "entityKey": "followUp.clear", "field": "text", "sourceText": "Remove", "targetText": "Rimuovi" }, { "entityType": "uiText", "entityKey": "followUp.dateLabel", "field": "text", "sourceText": "Date and time", "targetText": "Data e ora" }, { "entityType": "uiText", "entityKey": "followUp.edit", "field": "text", "sourceText": "Change", "targetText": "Cambia" }, { "entityType": "uiText", "entityKey": "followUp.errors.dateRequired", "field": "text", "sourceText": "Please pick a date and time.", "targetText": "Scelga una data e un'ora." }, { "entityType": "uiText", "entityKey": "followUp.errors.saveFailed", "field": "text", "sourceText": "The follow-up could not be saved.", "targetText": "Non è stato possibile salvare il promemoria." }, { "entityType": "uiText", "entityKey": "followUp.hint", "field": "text", "sourceText": "Only agents and administrators see this — the requester never does.", "targetText": "Lo vedono solo gli agenti e gli amministratori: il richiedente mai." }, { "entityType": "uiText", "entityKey": "followUp.none", "field": "text", "sourceText": "No follow-up set.", "targetText": "Nessun promemoria impostato." }, { "entityType": "uiText", "entityKey": "followUp.noteLabel", "field": "text", "sourceText": "Note (optional)", "targetText": "Nota (facoltativa)" }, { "entityType": "uiText", "entityKey": "followUp.notePlaceholder", "field": "text", "sourceText": "Why is this coming back?", "targetText": "Perché torna indietro?" }, { "entityType": "uiText", "entityKey": "followUp.overdue", "field": "text", "sourceText": "Overdue", "targetText": "Scaduto" }, { "entityType": "uiText", "entityKey": "followUp.save", "field": "text", "sourceText": "Save", "targetText": "Salva" }, { "entityType": "uiText", "entityKey": "followUp.set", "field": "text", "sourceText": "Set follow-up", "targetText": "Impostare un promemoria" }, { "entityType": "uiText", "entityKey": "followUp.title", "field": "text", "sourceText": "Follow-up", "targetText": "Promemoria" }, { "entityType": "uiText", "entityKey": "forgotPassword.backToLogin", "field": "text", "sourceText": "Back to sign in", "targetText": "Torna all'accesso" }, { "entityType": "uiText", "entityKey": "forgotPassword.description", "field": "text", "sourceText": "Enter your e-mail address. If an account exists for it, we will send you a link to choose a new password.", "targetText": "Inserisca il suo indirizzo e-mail. Se esiste un account per quell'indirizzo, le invieremo un link per scegliere una nuova password." }, { "entityType": "uiText", "entityKey": "forgotPassword.doneBody", "field": "text", "sourceText": "If an account exists for this address, a password reset link is on its way. The link is valid for 24 hours. If you did not request a reset, you can ignore the e-mail.", "targetText": "Se esiste un account per questo indirizzo, il link per reimpostare la password è in arrivo. Il link è valido per 24 ore. Se non ha richiesto la reimpostazione, può ignorare l'e-mail." }, { "entityType": "uiText", "entityKey": "forgotPassword.doneTitle", "field": "text", "sourceText": "Check your e-mail", "targetText": "Controlli la sua posta" }, { "entityType": "uiText", "entityKey": "forgotPassword.emailLabel", "field": "text", "sourceText": "E-mail address", "targetText": "Indirizzo e-mail" }, { "entityType": "uiText", "entityKey": "forgotPassword.emailPlaceholder", "field": "text", "sourceText": "you@example.com", "targetText": "tu@esempio.com" }, { "entityType": "uiText", "entityKey": "forgotPassword.emailRequired", "field": "text", "sourceText": "Please enter your e-mail address.", "targetText": "Inserisca il suo indirizzo e-mail." }, { "entityType": "uiText", "entityKey": "forgotPassword.error", "field": "text", "sourceText": "The request could not be sent. Please try again later.", "targetText": "Non è stato possibile inviare la richiesta. Riprovi più tardi." }, { "entityType": "uiText", "entityKey": "forgotPassword.sending", "field": "text", "sourceText": "Sending...", "targetText": "Invio..." }, { "entityType": "uiText", "entityKey": "forgotPassword.submit", "field": "text", "sourceText": "Send reset link", "targetText": "Inviare il link di reimpostazione" }, { "entityType": "uiText", "entityKey": "forgotPassword.title", "field": "text", "sourceText": "Reset your password", "targetText": "Reimpostare la password" }, { "entityType": "uiText", "entityKey": "kb.approve", "field": "text", "sourceText": "Approve & publish", "targetText": "Approvare e pubblicare" }, { "entityType": "uiText", "entityKey": "kb.approved", "field": "text", "sourceText": "Entry published.", "targetText": "Voce pubblicata." }, { "entityType": "uiText", "entityKey": "kb.approvedBy", "field": "text", "sourceText": "Approved by {0}", "targetText": "Approvata da {0}" }, { "entityType": "uiText", "entityKey": "kb.attachments", "field": "text", "sourceText": "Attachments", "targetText": "Allegati" }, { "entityType": "uiText", "entityKey": "kb.author", "field": "text", "sourceText": "Author", "targetText": "Autore" }, { "entityType": "uiText", "entityKey": "kb.backToOverview", "field": "text", "sourceText": "Back to overview", "targetText": "Torna alla panoramica" }, { "entityType": "uiText", "entityKey": "kb.bodyLabel", "field": "text", "sourceText": "Content", "targetText": "Contenuto" }, { "entityType": "uiText", "entityKey": "kb.cancel", "field": "text", "sourceText": "Cancel", "targetText": "Annulla" }, { "entityType": "uiText", "entityKey": "kb.deflection.hint", "field": "text", "sourceText": "These entries might already solve your problem:", "targetText": "Queste voci potrebbero già risolvere il suo problema:" }, { "entityType": "uiText", "entityKey": "kb.deflection.openKb", "field": "text", "sourceText": "Open knowledge base", "targetText": "Aprire la base di conoscenza" }, { "entityType": "uiText", "entityKey": "kb.deflection.title", "field": "text", "sourceText": "Possible solutions from the knowledge base", "targetText": "Possibili soluzioni dalla base di conoscenza" }, { "entityType": "uiText", "entityKey": "kb.deleteConfirm", "field": "text", "sourceText": "Delete this entry permanently?", "targetText": "Eliminare definitivamente questa voce?" }, { "entityType": "uiText", "entityKey": "kb.deleteEntry", "field": "text", "sourceText": "Delete entry", "targetText": "Eliminare la voce" }, { "entityType": "uiText", "entityKey": "kb.deleted", "field": "text", "sourceText": "Entry deleted.", "targetText": "Voce eliminata." }, { "entityType": "uiText", "entityKey": "kb.edit", "field": "text", "sourceText": "Edit", "targetText": "Modifica" }, { "entityType": "uiText", "entityKey": "kb.entriesLabel", "field": "text", "sourceText": "Entries", "targetText": "Voci" }, { "entityType": "uiText", "entityKey": "kb.errors.articleNotFound", "field": "text", "sourceText": "Entry with id {0} does not exist.", "targetText": "La voce con id {0} non esiste." }, { "entityType": "uiText", "entityKey": "kb.errors.attachmentNotFound", "field": "text", "sourceText": "Attachment does not exist.", "targetText": "L'allegato non esiste." }, { "entityType": "uiText", "entityKey": "kb.errors.bodyRequired", "field": "text", "sourceText": "The entry needs a text body.", "targetText": "La voce ha bisogno di un testo." }, { "entityType": "uiText", "entityKey": "kb.errors.fileTooLarge", "field": "text", "sourceText": "File is too large. Maximum allowed: {0:F0} MB.", "targetText": "Il file è troppo grande. Massimo consentito: {0:F0} MB." }, { "entityType": "uiText", "entityKey": "kb.errors.fileTypeNotAllowed", "field": "text", "sourceText": "File type '{0}' is not allowed. Allowed types: {1}", "targetText": "Il tipo di file «{0}» non è consentito. Tipi consentiti: {1}" }, { "entityType": "uiText", "entityKey": "kb.errors.forbidden", "field": "text", "sourceText": "Forbidden.", "targetText": "Non consentito." }, { "entityType": "uiText", "entityKey": "kb.errors.loadFailed", "field": "text", "sourceText": "Could not load the knowledge base.", "targetText": "Non è stato possibile caricare la base di conoscenza." }, { "entityType": "uiText", "entityKey": "kb.errors.noFileUploaded", "field": "text", "sourceText": "No file uploaded.", "targetText": "Nessun file caricato." }, { "entityType": "uiText", "entityKey": "kb.errors.saveFailed", "field": "text", "sourceText": "Could not save the entry.", "targetText": "Non è stato possibile salvare la voce." }, { "entityType": "uiText", "entityKey": "kb.errors.sourceTicketNotAllowed", "field": "text", "sourceText": "The linked ticket does not exist or is not visible to you.", "targetText": "Il ticket collegato non esiste oppure non è visibile per lei." }, { "entityType": "uiText", "entityKey": "kb.errors.titleRequired", "field": "text", "sourceText": "A title is required.", "targetText": "È necessario un titolo." }, { "entityType": "uiText", "entityKey": "kb.errors.topicNameRequired", "field": "text", "sourceText": "Topic name is required.", "targetText": "Il nome dell'argomento è obbligatorio." }, { "entityType": "uiText", "entityKey": "kb.errors.topicNotEmpty", "field": "text", "sourceText": "The topic still contains entries. Delete or move them first.", "targetText": "L'argomento contiene ancora delle voci. Le elimini o le sposti prima." }, { "entityType": "uiText", "entityKey": "kb.errors.topicNotFound", "field": "text", "sourceText": "Topic with id {0} does not exist.", "targetText": "L'argomento con id {0} non esiste." }, { "entityType": "uiText", "entityKey": "kb.errors.unauthorized", "field": "text", "sourceText": "Unauthorized.", "targetText": "Non autorizzato." }, { "entityType": "uiText", "entityKey": "kb.errors.uploadFailed", "field": "text", "sourceText": "Could not upload the file.", "targetText": "Non è stato possibile caricare il file." }, { "entityType": "uiText", "entityKey": "kb.fromTicket.created", "field": "text", "sourceText": "Knowledge base entry created.", "targetText": "Voce della base di conoscenza creata." }, { "entityType": "uiText", "entityKey": "kb.fromTicket.dialogTitle", "field": "text", "sourceText": "Add to knowledge base", "targetText": "Aggiungere alla base di conoscenza" }, { "entityType": "uiText", "entityKey": "kb.fromTicket.hint", "field": "text", "sourceText": "Review the text before saving — remove personal data such as names, e-mail addresses and screenshots.", "targetText": "Riveda il testo prima di salvare: rimuova i dati personali come nomi, indirizzi e-mail e schermate." }, { "entityType": "uiText", "entityKey": "kb.fromTicket.selectTopic", "field": "text", "sourceText": "Topic", "targetText": "Argomento" }, { "entityType": "uiText", "entityKey": "kb.imagePasteTooLarge", "field": "text", "sourceText": "The image exceeds the 50 MB limit.", "targetText": "L'immagine supera il limite di 50 MB." }, { "entityType": "uiText", "entityKey": "kb.imagePasteUnsupported", "field": "text", "sourceText": "Only PNG, JPEG and GIF images can be pasted.", "targetText": "Si possono incollare solo immagini PNG, JPEG e GIF." }, { "entityType": "uiText", "entityKey": "kb.newEntry", "field": "text", "sourceText": "New entry", "targetText": "Nuova voce" }, { "entityType": "uiText", "entityKey": "kb.noResults", "field": "text", "sourceText": "No entries found.", "targetText": "Nessuna voce trovata." }, { "entityType": "uiText", "entityKey": "kb.noTopics", "field": "text", "sourceText": "No topics yet. Topics are managed under Settings → Knowledge Base.", "targetText": "Ancora nessun argomento. Gli argomenti si gestiscono in Impostazioni → Base di conoscenza." }, { "entityType": "uiText", "entityKey": "kb.of", "field": "text", "sourceText": "of", "targetText": "di" }, { "entityType": "uiText", "entityKey": "kb.page", "field": "text", "sourceText": "Page", "targetText": "Pagina" }, { "entityType": "uiText", "entityKey": "kb.pageSubtitle", "field": "text", "sourceText": "Solutions, how-tos and documentation", "targetText": "Soluzioni, guide e documentazione" }, { "entityType": "uiText", "entityKey": "kb.pageTitle", "field": "text", "sourceText": "Knowledge Base", "targetText": "Base di conoscenza" }, { "entityType": "uiText", "entityKey": "kb.pendingBadge", "field": "text", "sourceText": "{0} awaiting review", "targetText": "{0} in attesa di revisione" }, { "entityType": "uiText", "entityKey": "kb.save", "field": "text", "sourceText": "Save", "targetText": "Salva" }, { "entityType": "uiText", "entityKey": "kb.saved", "field": "text", "sourceText": "Entry saved.", "targetText": "Voce salvata." }, { "entityType": "uiText", "entityKey": "kb.searchPlaceholder", "field": "text", "sourceText": "Search the knowledge base...", "targetText": "Cerca nella base di conoscenza..." }, { "entityType": "uiText", "entityKey": "kb.sourceTicket", "field": "text", "sourceText": "Source: Ticket #{0}", "targetText": "Origine: ticket #{0}" }, { "entityType": "uiText", "entityKey": "kb.status.pendingReview", "field": "text", "sourceText": "Awaiting review", "targetText": "In attesa di revisione" }, { "entityType": "uiText", "entityKey": "kb.status.published", "field": "text", "sourceText": "Published", "targetText": "Pubblicata" }, { "entityType": "uiText", "entityKey": "kb.submittedForReview", "field": "text", "sourceText": "Entry submitted for review. An admin will approve it before it is published.", "targetText": "Voce inviata per la revisione. Un amministratore la approverà prima della pubblicazione." }, { "entityType": "uiText", "entityKey": "kb.titleLabel", "field": "text", "sourceText": "Title", "targetText": "Titolo" }, { "entityType": "uiText", "entityKey": "kb.topicLabel", "field": "text", "sourceText": "Topic", "targetText": "Argomento" }, { "entityType": "uiText", "entityKey": "kb.updated", "field": "text", "sourceText": "Updated", "targetText": "Aggiornata" }, { "entityType": "uiText", "entityKey": "kb.uploadFile", "field": "text", "sourceText": "Upload file", "targetText": "Caricare un file" }, { "entityType": "uiText", "entityKey": "kbHistory.articleApproved", "field": "text", "sourceText": "Entry approved", "targetText": "Voce approvata" }, { "entityType": "uiText", "entityKey": "kbHistory.articleCreated", "field": "text", "sourceText": "Entry created", "targetText": "Voce creata" }, { "entityType": "uiText", "entityKey": "kbHistory.articleDeleted", "field": "text", "sourceText": "Entry deleted", "targetText": "Voce eliminata" }, { "entityType": "uiText", "entityKey": "kbHistory.articleUpdated", "field": "text", "sourceText": "Entry updated", "targetText": "Voce aggiornata" }, { "entityType": "uiText", "entityKey": "kbHistory.topicCreated", "field": "text", "sourceText": "Topic created", "targetText": "Argomento creato" }, { "entityType": "uiText", "entityKey": "kbHistory.topicDeleted", "field": "text", "sourceText": "Topic deleted", "targetText": "Argomento eliminato" }, { "entityType": "uiText", "entityKey": "kbHistory.topicUpdated", "field": "text", "sourceText": "Topic updated", "targetText": "Argomento aggiornato" }, { "entityType": "uiText", "entityKey": "kbSettings.addTopic", "field": "text", "sourceText": "Add topic", "targetText": "Aggiungere un argomento" }, { "entityType": "uiText", "entityKey": "kbSettings.agentsCanCreate", "field": "text", "sourceText": "Agents can create entries", "targetText": "Gli agenti possono creare voci" }, { "entityType": "uiText", "entityKey": "kbSettings.agentsCanCreateHint", "field": "text", "sourceText": "Entries created by agents await admin review before they are published. Admins can always create entries.", "targetText": "Le voci create dagli agenti attendono la revisione di un amministratore prima della pubblicazione. Gli amministratori possono creare voci sempre." }, { "entityType": "uiText", "entityKey": "kbSettings.customerVisible", "field": "text", "sourceText": "Visible to customers", "targetText": "Visibile ai clienti" }, { "entityType": "uiText", "entityKey": "kbSettings.customerVisibleHint", "field": "text", "sourceText": "Customers see this topic and its published entries; internal topics stay agent/admin-only.", "targetText": "I clienti vedono questo argomento e le sue voci pubblicate; gli argomenti interni restano riservati ad agenti e amministratori." }, { "entityType": "uiText", "entityKey": "kbSettings.deleteTopic", "field": "text", "sourceText": "Delete topic", "targetText": "Eliminare l'argomento" }, { "entityType": "uiText", "entityKey": "kbSettings.deleteTopicConfirm", "field": "text", "sourceText": "Delete this topic?", "targetText": "Eliminare questo argomento?" }, { "entityType": "uiText", "entityKey": "kbSettings.description", "field": "text", "sourceText": "Description", "targetText": "Descrizione" }, { "entityType": "uiText", "entityKey": "kbSettings.history", "field": "text", "sourceText": "History", "targetText": "Cronologia" }, { "entityType": "uiText", "entityKey": "kbSettings.historyDesc", "field": "text", "sourceText": "Who created, approved, changed or deleted entries and topics.", "targetText": "Chi ha creato, approvato, modificato o eliminato voci e argomenti." }, { "entityType": "uiText", "entityKey": "kbSettings.historyEmpty", "field": "text", "sourceText": "No history yet.", "targetText": "Ancora nessuna cronologia." }, { "entityType": "uiText", "entityKey": "kbSettings.name", "field": "text", "sourceText": "Name", "targetText": "Nome" }, { "entityType": "uiText", "entityKey": "kbSettings.pageTitle", "field": "text", "sourceText": "Knowledge Base Settings", "targetText": "Impostazioni della base di conoscenza" }, { "entityType": "uiText", "entityKey": "kbSettings.sortOrder", "field": "text", "sourceText": "Sort order", "targetText": "Ordinamento" }, { "entityType": "uiText", "entityKey": "kbSettings.topics", "field": "text", "sourceText": "Topics", "targetText": "Argomenti" }, { "entityType": "uiText", "entityKey": "languages.errors.expiryHoursOutOfRange", "field": "text", "sourceText": "The time until re-login must be between 1 and 24 hours.", "targetText": "Il tempo fino al nuovo accesso deve essere compreso tra 1 e 24 ore." }, { "entityType": "uiText", "entityKey": "license.accessDenied", "field": "text", "sourceText": "Access denied", "targetText": "Accesso negato" }, { "entityType": "uiText", "entityKey": "license.accessDeniedDesc", "field": "text", "sourceText": "This page is only available for authorized users.", "targetText": "Questa pagina è disponibile solo per gli utenti autorizzati." }, { "entityType": "uiText", "entityKey": "license.activate.button", "field": "text", "sourceText": "Activate license", "targetText": "Attivare la licenza" }, { "entityType": "uiText", "entityKey": "license.activate.dropHint", "field": "text", "sourceText": "Drop the license file to load it.", "targetText": "Rilasci il file di licenza per caricarlo." }, { "entityType": "uiText", "entityKey": "license.activate.fileLoaded", "field": "text", "sourceText": "License file loaded. Review the key and click Activate license.", "targetText": "File di licenza caricato. Controlli la chiave e faccia clic su Attivare la licenza." }, { "entityType": "uiText", "entityKey": "license.activate.fileReadError", "field": "text", "sourceText": "The selected file could not be read.", "targetText": "Non è stato possibile leggere il file selezionato." }, { "entityType": "uiText", "entityKey": "license.activate.placeholder", "field": "text", "sourceText": "Paste your license key here", "targetText": "Incolli qui la sua chiave di licenza" }, { "entityType": "uiText", "entityKey": "license.activate.subtitle", "field": "text", "sourceText": "Paste, Upload or Drag and Drop the license key you received and activate it. The key is verified offline.", "targetText": "Incolli, carichi o trascini la chiave di licenza che ha ricevuto e la attivi. La chiave viene verificata offline." }, { "entityType": "uiText", "entityKey": "license.activate.success", "field": "text", "sourceText": "The license was activated successfully.", "targetText": "La licenza è stata attivata correttamente." }, { "entityType": "uiText", "entityKey": "license.activate.title", "field": "text", "sourceText": "Activate license", "targetText": "Attivare la licenza" }, { "entityType": "uiText", "entityKey": "license.activate.uploadButton", "field": "text", "sourceText": "Upload license file", "targetText": "Caricare il file di licenza" }, { "entityType": "uiText", "entityKey": "license.activate.uploadHint", "field": "text", "sourceText": "Upload a license file (.lic) or drag and drop it into the Box or paste the key below.", "targetText": "Carichi un file di licenza (.lic), lo trascini nel riquadro oppure incolli la chiave qui sotto." }, { "entityType": "uiText", "entityKey": "license.contactServer.button", "field": "text", "sourceText": "Contact license server now", "targetText": "Contattare ora il server delle licenze" }, { "entityType": "uiText", "entityKey": "license.contactServer.error", "field": "text", "sourceText": "The license server could not be contacted.", "targetText": "Non è stato possibile contattare il server delle licenze." }, { "entityType": "uiText", "entityKey": "license.contactServer.ok", "field": "text", "sourceText": "The license server has been contacted.", "targetText": "Il server delle licenze è stato contattato." }, { "entityType": "uiText", "entityKey": "license.contactServer.renewed", "field": "text", "sourceText": "Confirmed with the license server, valid until {0}.", "targetText": "Confermata dal server delle licenze, valida fino al {0}." }, { "entityType": "uiText", "entityKey": "license.contactServer.skipped", "field": "text", "sourceText": "Nothing was sent: {0}", "targetText": "Non è stato inviato niente: {0}" }, { "entityType": "uiText", "entityKey": "license.contactServer.subtitle", "field": "text", "sourceText": "This installation reports in once a day on its own. Use this if you need it to happen right now — for example before buying a license with this installation’s instance ID, or after your license was unblocked. An internet connection is required.", "targetText": "Questa installazione si annuncia da sé una volta al giorno. Usi questa funzione se serve subito, per esempio prima di acquistare una licenza con l'ID istanza di questa installazione o dopo lo sblocco della sua licenza. È necessaria una connessione a internet." }, { "entityType": "uiText", "entityKey": "license.contactServer.title", "field": "text", "sourceText": "Contact license server now", "targetText": "Contattare ora il server delle licenze" }, { "entityType": "uiText", "entityKey": "license.deactivate.button", "field": "text", "sourceText": "Deactivate license", "targetText": "Disattivare la licenza" }, { "entityType": "uiText", "entityKey": "license.deactivate.confirm", "field": "text", "sourceText": "Do you really want to deactivate the license on this installation? The system will fall back to the demo state.", "targetText": "Vuole davvero disattivare la licenza su questa installazione? Il sistema torna allo stato demo." }, { "entityType": "uiText", "entityKey": "license.deactivate.subtitle", "field": "text", "sourceText": "Removes the local license key and releases this installation's activation slot on the license server. Note: the license is bound to this installation — to move to another system, request a re-issued license there (see license recovery below).", "targetText": "Rimuove la chiave di licenza locale e libera il posto di attivazione di questa installazione sul server delle licenze. Nota: la licenza è legata a questa installazione. Per passare a un altro sistema, richieda là una licenza riemessa (vedi il recupero della licenza qui sotto)." }, { "entityType": "uiText", "entityKey": "license.deactivate.success", "field": "text", "sourceText": "The license was deactivated.", "targetText": "La licenza è stata disattivata." }, { "entityType": "uiText", "entityKey": "license.deactivate.title", "field": "text", "sourceText": "Deactivate license", "targetText": "Disattivare la licenza" }, { "entityType": "uiText", "entityKey": "license.demo.daysLeft", "field": "text", "sourceText": "Demo · {0} days left", "targetText": "Demo · {0} giorni rimasti" }, { "entityType": "uiText", "entityKey": "license.demo.expired", "field": "text", "sourceText": "Demo expired", "targetText": "Demo scaduta" }, { "entityType": "uiText", "entityKey": "license.demo.lastDay", "field": "text", "sourceText": "Demo · last day", "targetText": "Demo · ultimo giorno" }, { "entityType": "uiText", "entityKey": "license.drReissue.button", "field": "text", "sourceText": "Request recovery license", "targetText": "Richiedere una licenza di recupero" }, { "entityType": "uiText", "entityKey": "license.drReissue.error", "field": "text", "sourceText": "The recovery request could not be sent.", "targetText": "Non è stato possibile inviare la richiesta di recupero." }, { "entityType": "uiText", "entityKey": "license.drReissue.placeholder", "field": "text", "sourceText": "License ID (LIC-…) or purchase e-mail", "targetText": "ID licenza (LIC-…) o e-mail di acquisto" }, { "entityType": "uiText", "entityKey": "license.drReissue.requested", "field": "text", "sourceText": "If a matching license exists, a confirmation link has been sent to the e-mail address on file. Confirm it to receive your re-issued license.", "targetText": "Se esiste una licenza corrispondente, è stato inviato un link di conferma all'indirizzo e-mail registrato. Lo confermi per ricevere la licenza riemessa." }, { "entityType": "uiText", "entityKey": "license.drReissue.subtitle", "field": "text", "sourceText": "Reinstalled without your backup? Your license is bound to the previous installation. Enter your license ID or purchase e-mail to receive a re-issued license bound to this installation. A confirmation link is sent to the e-mail address on file.", "targetText": "Ha reinstallato senza il suo backup? La sua licenza è legata all'installazione precedente. Inserisca l'ID della licenza o l'e-mail di acquisto per ricevere una licenza riemessa e legata a questa installazione. Un link di conferma viene inviato all'indirizzo e-mail registrato." }, { "entityType": "uiText", "entityKey": "license.drReissue.title", "field": "text", "sourceText": "Recover license after reinstall", "targetText": "Recuperare la licenza dopo una reinstallazione" }, { "entityType": "uiText", "entityKey": "license.edition.basic", "field": "text", "sourceText": "Basic", "targetText": "Basic" }, { "entityType": "uiText", "entityKey": "license.edition.demo", "field": "text", "sourceText": "Demo", "targetText": "Demo" }, { "entityType": "uiText", "entityKey": "license.edition.professional", "field": "text", "sourceText": "Professional", "targetText": "Professional" }, { "entityType": "uiText", "entityKey": "license.errors.contactServerNotConfigured", "field": "text", "sourceText": "No license server is configured, so this installation cannot report in.", "targetText": "Non è configurato nessun server delle licenze, quindi questa installazione non può annunciarsi." }, { "entityType": "uiText", "entityKey": "license.errors.drInputRequired", "field": "text", "sourceText": "Enter your license ID or the e-mail address used for purchase.", "targetText": "Inserisca l'ID della licenza o l'indirizzo e-mail usato per l'acquisto." }, { "entityType": "uiText", "entityKey": "license.errors.drServerNotConfigured", "field": "text", "sourceText": "No license server is configured, so disaster-recovery re-issue is unavailable.", "targetText": "Non è configurato nessun server delle licenze, quindi la riemissione per il ripristino non è disponibile." }, { "entityType": "uiText", "entityKey": "license.errors.empty", "field": "text", "sourceText": "Please enter a license key.", "targetText": "Inserisca una chiave di licenza." }, { "entityType": "uiText", "entityKey": "license.errors.featureNotAvailable", "field": "text", "sourceText": "This feature requires the Professional license.", "targetText": "Questa funzione richiede la licenza Professional." }, { "entityType": "uiText", "entityKey": "license.errors.featureRequiresNewerVersion", "field": "text", "sourceText": "This feature requires a Professional {0}.x license.", "targetText": "Questa funzione richiede una licenza Professional {0}.x." }, { "entityType": "uiText", "entityKey": "license.errors.invalidFormat", "field": "text", "sourceText": "The license key has an invalid format.", "targetText": "La chiave di licenza ha un formato non valido." }, { "entityType": "uiText", "entityKey": "license.errors.invalidSignature", "field": "text", "sourceText": "The license key signature is invalid.", "targetText": "La firma della chiave di licenza non è valida." }, { "entityType": "uiText", "entityKey": "license.errors.limitStaff", "field": "text", "sourceText": "The license limit for staff users (administrators and agents) has been reached.", "targetText": "È stato raggiunto il limite della licenza per gli utenti interni (amministratori e agenti)." }, { "entityType": "uiText", "entityKey": "license.errors.limitTeams", "field": "text", "sourceText": "The license limit for teams has been reached.", "targetText": "È stato raggiunto il limite della licenza per i team." }, { "entityType": "uiText", "entityKey": "license.errors.readOnly", "field": "text", "sourceText": "The license is invalid or expired. The system is in read-only mode.", "targetText": "La licenza non è valida oppure è scaduta. Il sistema è in modalità di sola lettura." }, { "entityType": "uiText", "entityKey": "license.errors.redeemBadInstance", "field": "text", "sourceText": "This installation could not report a valid instance id. Please contact support.", "targetText": "Questa installazione non ha potuto comunicare un id istanza valido. Contatti l'assistenza." }, { "entityType": "uiText", "entityKey": "license.errors.redeemFailed", "field": "text", "sourceText": "The activation code could not be redeemed. Please try again later.", "targetText": "Non è stato possibile riscattare il codice di attivazione. Riprovi più tardi." }, { "entityType": "uiText", "entityKey": "license.errors.redeemInputRequired", "field": "text", "sourceText": "Enter your activation code and the e-mail address used for purchase.", "targetText": "Inserisca il suo codice di attivazione e l'indirizzo e-mail usato per l'acquisto." }, { "entityType": "uiText", "entityKey": "license.errors.redeemInvalidOrUsed", "field": "text", "sourceText": "This activation code is not valid, was already used, or does not match the purchase e-mail.", "targetText": "Questo codice di attivazione non è valido, è già stato usato oppure non corrisponde all'e-mail di acquisto." }, { "entityType": "uiText", "entityKey": "license.errors.redeemLicenseInactive", "field": "text", "sourceText": "The license behind this code is not active. Please contact support.", "targetText": "La licenza dietro questo codice non è attiva. Contatti l'assistenza." }, { "entityType": "uiText", "entityKey": "license.errors.redeemServerNotConfigured", "field": "text", "sourceText": "No license server is configured, so activation codes cannot be redeemed.", "targetText": "Non è configurato nessun server delle licenze, quindi i codici di attivazione non possono essere riscattati." }, { "entityType": "uiText", "entityKey": "license.feature.accountBasic", "field": "text", "sourceText": "Account-Management (2 Admins or 1 Admin + 1 Agent + unlimited Users)", "targetText": "Gestione degli account (2 amministratori oppure 1 amministratore + 1 agente + utenti illimitati)" }, { "entityType": "uiText", "entityKey": "license.feature.accountPro", "field": "text", "sourceText": "Account-Management (unlimited Admins + unlimited Agents + unlimited Users)", "targetText": "Gestione degli account (amministratori illimitati + agenti illimitati + utenti illimitati)" }, { "entityType": "uiText", "entityKey": "license.feature.archive", "field": "text", "sourceText": "Archive old Tickets", "targetText": "Archiviazione dei ticket vecchi" }, { "entityType": "uiText", "entityKey": "license.feature.auth2fa", "field": "text", "sourceText": "Authentication (local with 2FA)", "targetText": "Autenticazione (locale con 2FA)" }, { "entityType": "uiText", "entityKey": "license.feature.branding", "field": "text", "sourceText": "Branding - CI", "targetText": "Marchio personalizzato - CI" }, { "entityType": "uiText", "entityKey": "license.feature.customFields", "field": "text", "sourceText": "Ticket-Management with Custom Fields by Team", "targetText": "Gestione dei ticket con campi personalizzati per team" }, { "entityType": "uiText", "entityKey": "license.feature.emailIntegration", "field": "text", "sourceText": "E-Mail integration for Tickets and other Features", "targetText": "Integrazione e-mail per i ticket e altre funzioni" }, { "entityType": "uiText", "entityKey": "license.feature.maintenance", "field": "text", "sourceText": "Maintenance- / Incident- Notification", "targetText": "Avvisi di manutenzione e di guasto" }, { "entityType": "uiText", "entityKey": "license.feature.maintenanceEmail", "field": "text", "sourceText": "Maintenance- / Incident- Notification with E-Mail functionality", "targetText": "Avvisi di manutenzione e di guasto con funzione e-mail" }, { "entityType": "uiText", "entityKey": "license.feature.multilanguage", "field": "text", "sourceText": "Multilanguage", "targetText": "Multilingua" }, { "entityType": "uiText", "entityKey": "license.feature.parentChild", "field": "text", "sourceText": "Ticket-Management with Parent/Child-Tickets for multiple Teams", "targetText": "Gestione dei ticket con ticket principali e sotto-ticket per più team" }, { "entityType": "uiText", "entityKey": "license.feature.reporting", "field": "text", "sourceText": "Reporting + Dashboards", "targetText": "Report e dashboard" }, { "entityType": "uiText", "entityKey": "license.feature.sso", "field": "text", "sourceText": "Authentication SSO", "targetText": "Autenticazione SSO" }, { "entityType": "uiText", "entityKey": "license.feature.teamBasic", "field": "text", "sourceText": "Team-Management (limited to 1 Team)", "targetText": "Gestione dei team (limitata a 1 team)" }, { "entityType": "uiText", "entityKey": "license.feature.teamPro", "field": "text", "sourceText": "Team-Management (unlimited Teams)", "targetText": "Gestione dei team (team illimitati)" }, { "entityType": "uiText", "entityKey": "license.feature.ticketManagement", "field": "text", "sourceText": "Ticket-Management", "targetText": "Gestione dei ticket" }, { "entityType": "uiText", "entityKey": "license.lease.hint", "field": "text", "sourceText": "This license confirms itself with the license server once a day. Only license data is transmitted, never ticket contents.", "targetText": "Questa licenza si conferma con il server delle licenze una volta al giorno. Vengono trasmessi solo i dati della licenza, mai il contenuto dei ticket." }, { "entityType": "uiText", "entityKey": "license.lease.lastConfirmed", "field": "text", "sourceText": "Last confirmed", "targetText": "Ultima conferma" }, { "entityType": "uiText", "entityKey": "license.lease.neverConfirmed", "field": "text", "sourceText": "Not confirmed yet", "targetText": "Non ancora confermata" }, { "entityType": "uiText", "entityKey": "license.lease.pendingBanner", "field": "text", "sourceText": "License activation pending: this server has not reached the license server yet. It keeps retrying every hour.", "targetText": "Attivazione della licenza in sospeso: questo server non ha ancora raggiunto il server delle licenze. Continua a riprovare ogni ora." }, { "entityType": "uiText", "entityKey": "license.lease.title", "field": "text", "sourceText": "License server check", "targetText": "Controllo del server delle licenze" }, { "entityType": "uiText", "entityKey": "license.lease.validUntil", "field": "text", "sourceText": "Confirmed until", "targetText": "Confermata fino al" }, { "entityType": "uiText", "entityKey": "license.lease.warnBanner", "field": "text", "sourceText": "The license could not be confirmed with the license server. Without a successful check the system switches to read-only on {0}.", "targetText": "Non è stato possibile confermare la licenza con il server delle licenze. Senza un controllo riuscito il sistema passa alla sola lettura il {0}." }, { "entityType": "uiText", "entityKey": "license.page.subtitle", "field": "text", "sourceText": "View the current license status, activate a license key and manage activations.", "targetText": "Veda lo stato attuale della licenza, attivi una chiave di licenza e gestisca le attivazioni." }, { "entityType": "uiText", "entityKey": "license.page.title", "field": "text", "sourceText": "License", "targetText": "Licenza" }, { "entityType": "uiText", "entityKey": "license.readOnlyBanner.message", "field": "text", "sourceText": "The license is invalid or expired. You can still read and export data, but changes are blocked until a valid license is activated.", "targetText": "La licenza non è valida oppure è scaduta. Può ancora leggere ed esportare i dati, ma le modifiche sono bloccate finché non viene attivata una licenza valida." }, { "entityType": "uiText", "entityKey": "license.readOnlyBanner.title", "field": "text", "sourceText": "Read-only mode", "targetText": "Modalità di sola lettura" }, { "entityType": "uiText", "entityKey": "license.reason.activationPending", "field": "text", "sourceText": "The license is applied but has not yet been confirmed by the license server. Make sure this server can reach the license server.", "targetText": "La licenza è applicata, ma non è ancora stata confermata dal server delle licenze. Si assicuri che questo server possa raggiungere il server delle licenze." }, { "entityType": "uiText", "entityKey": "license.reason.demo", "field": "text", "sourceText": "You are using the demo version.", "targetText": "Sta usando la versione demo." }, { "entityType": "uiText", "entityKey": "license.reason.demoExpired", "field": "text", "sourceText": "The demo period has expired. The system is in read-only mode.", "targetText": "Il periodo demo è scaduto. Il sistema è in modalità di sola lettura." }, { "entityType": "uiText", "entityKey": "license.reason.expired", "field": "text", "sourceText": "The license has expired. The system is in read-only mode.", "targetText": "La licenza è scaduta. Il sistema è in modalità di sola lettura." }, { "entityType": "uiText", "entityKey": "license.reason.instanceMismatch", "field": "text", "sourceText": "This license is bound to a different installation. If you reinstalled without your data, request a disaster-recovery re-issue below. The system is in read-only mode.", "targetText": "Questa licenza è legata a un'altra installazione. Se ha reinstallato senza i suoi dati, richieda qui sotto una riemissione per il ripristino. Il sistema è in modalità di sola lettura." }, { "entityType": "uiText", "entityKey": "license.reason.invalidSignature", "field": "text", "sourceText": "The stored license key is invalid. The system is in read-only mode.", "targetText": "La chiave di licenza memorizzata non è valida. Il sistema è in modalità di sola lettura." }, { "entityType": "uiText", "entityKey": "license.reason.leaseExpired", "field": "text", "sourceText": "The license could not be confirmed by the license server for an extended period. The system is in read-only mode until the connection is restored.", "targetText": "Il server delle licenze non ha potuto confermare la licenza per un periodo prolungato. Il sistema resta in modalità di sola lettura finché il collegamento non viene ripristinato." }, { "entityType": "uiText", "entityKey": "license.reason.noLicense", "field": "text", "sourceText": "No license key is installed.", "targetText": "Non è installata nessuna chiave di licenza." }, { "entityType": "uiText", "entityKey": "license.reason.revoked", "field": "text", "sourceText": "This license was revoked by the vendor (for example after a refund). The system is in read-only mode. Please contact support if you believe this is an error.", "targetText": "Questa licenza è stata revocata dal fornitore (per esempio dopo un rimborso). Il sistema è in modalità di sola lettura. Contatti l'assistenza se ritiene che si tratti di un errore." }, { "entityType": "uiText", "entityKey": "license.reason.tamper", "field": "text", "sourceText": "A license integrity problem was detected. The system is in read-only mode.", "targetText": "È stato rilevato un problema di integrità della licenza. Il sistema è in modalità di sola lettura." }, { "entityType": "uiText", "entityKey": "license.reason.unbound", "field": "text", "sourceText": "This license is not bound to an installation and cannot be used. Please contact support for a re-issued license.", "targetText": "Questa licenza non è legata a nessuna installazione e non può essere usata. Contatti l'assistenza per una licenza riemessa." }, { "entityType": "uiText", "entityKey": "license.reason.valid", "field": "text", "sourceText": "Your license is active.", "targetText": "La sua licenza è attiva." }, { "entityType": "uiText", "entityKey": "license.redeem.button", "field": "text", "sourceText": "Redeem code", "targetText": "Riscattare il codice" }, { "entityType": "uiText", "entityKey": "license.redeem.codePlaceholder", "field": "text", "sourceText": "Activation code (SMTY-…)", "targetText": "Codice di attivazione (SMTY-…)" }, { "entityType": "uiText", "entityKey": "license.redeem.emailPlaceholder", "field": "text", "sourceText": "E-mail address the code was sent to", "targetText": "Indirizzo e-mail a cui è stato inviato il codice" }, { "entityType": "uiText", "entityKey": "license.redeem.error", "field": "text", "sourceText": "The activation code could not be redeemed.", "targetText": "Non è stato possibile riscattare il codice di attivazione." }, { "entityType": "uiText", "entityKey": "license.redeem.subtitle", "field": "text", "sourceText": "Bought without naming this installation? Then you received an activation code by e-mail instead of a license file. Enter it here together with the e-mail address it was sent to — the one you used at checkout. Your license is created for this installation right away; you do not need to type any ID.", "targetText": "Ha acquistato senza indicare questa installazione? Allora ha ricevuto per e-mail un codice di attivazione invece di un file di licenza. Lo inserisca qui insieme all'indirizzo e-mail a cui è stato inviato, quello che ha usato al momento dell'acquisto. La sua licenza viene creata subito per questa installazione, senza digitare nessun ID." }, { "entityType": "uiText", "entityKey": "license.redeem.success", "field": "text", "sourceText": "Your license is active.", "targetText": "La sua licenza è attiva." }, { "entityType": "uiText", "entityKey": "license.redeem.title", "field": "text", "sourceText": "Activate with a purchase code", "targetText": "Attivare con un codice di acquisto" }, { "entityType": "uiText", "entityKey": "license.status.activationMode", "field": "text", "sourceText": "Activation mode", "targetText": "Modalità di attivazione" }, { "entityType": "uiText", "entityKey": "license.status.customer", "field": "text", "sourceText": "Licensed to", "targetText": "Licenza intestata a" }, { "entityType": "uiText", "entityKey": "license.status.edition", "field": "text", "sourceText": "Edition", "targetText": "Edizione" }, { "entityType": "uiText", "entityKey": "license.status.expiresAt", "field": "text", "sourceText": "Valid until", "targetText": "Valida fino al" }, { "entityType": "uiText", "entityKey": "license.status.features", "field": "text", "sourceText": "Enabled features", "targetText": "Funzioni attive" }, { "entityType": "uiText", "entityKey": "license.status.featuresHint", "field": "text", "sourceText": "Features marked as ✓ are enabled. Features marked as ✕ are disabled but can be enabled by upgrading to a professional license.", "targetText": "Le funzioni contrassegnate con ✓ sono attive. Quelle contrassegnate con ✕ sono disattivate, ma si possono attivare passando a una licenza Professional." }, { "entityType": "uiText", "entityKey": "license.status.instanceId", "field": "text", "sourceText": "Instance ID", "targetText": "ID istanza" }, { "entityType": "uiText", "entityKey": "license.status.licenseId", "field": "text", "sourceText": "License ID", "targetText": "ID licenza" }, { "entityType": "uiText", "entityKey": "license.status.licensedUpTo", "field": "text", "sourceText": "Licensed up to version", "targetText": "Licenza valida fino alla versione" }, { "entityType": "uiText", "entityKey": "license.status.perpetual", "field": "text", "sourceText": "Perpetual", "targetText": "Perpetua" }, { "entityType": "uiText", "entityKey": "license.status.readOnly", "field": "text", "sourceText": "Read-only", "targetText": "Sola lettura" }, { "entityType": "uiText", "entityKey": "license.status.state", "field": "text", "sourceText": "State", "targetText": "Stato" }, { "entityType": "uiText", "entityKey": "license.status.supportId", "field": "text", "sourceText": "Support ID", "targetText": "ID assistenza" }, { "entityType": "uiText", "entityKey": "license.status.supportIdHint", "field": "text", "sourceText": "Give this ID to support so they can find your installation.", "targetText": "Comunichi questo ID all'assistenza, così può trovare la sua installazione." }, { "entityType": "uiText", "entityKey": "license.status.supportUntil", "field": "text", "sourceText": "Support until", "targetText": "Assistenza fino al" }, { "entityType": "uiText", "entityKey": "license.status.title", "field": "text", "sourceText": "License status", "targetText": "Stato della licenza" }, { "entityType": "uiText", "entityKey": "license.status.usage", "field": "text", "sourceText": "Current usage", "targetText": "Utilizzo attuale" }, { "entityType": "uiText", "entityKey": "license.status.usageLine", "field": "text", "sourceText": "Admins: {0} · Agents: {1} · Teams: {2}", "targetText": "Amministratori: {0} · Agenti: {1} · Team: {2}" }, { "entityType": "uiText", "entityKey": "license.status.valid", "field": "text", "sourceText": "Active", "targetText": "Attiva" }, { "entityType": "uiText", "entityKey": "license.upgradeRequired.message", "field": "text", "sourceText": "This feature is only available with the Professional license.", "targetText": "Questa funzione è disponibile solo con la licenza Professional." }, { "entityType": "uiText", "entityKey": "license.upgradeRequired.title", "field": "text", "sourceText": "Professional license required", "targetText": "È necessaria la licenza Professional" }, { "entityType": "uiText", "entityKey": "login.appTitle", "field": "text", "sourceText": "Ticket system", "targetText": "Sistema di ticket" }, { "entityType": "uiText", "entityKey": "login.fillAllFields", "field": "text", "sourceText": "Please fill in all fields.", "targetText": "Compili tutti i campi." }, { "entityType": "uiText", "entityKey": "login.forgotPassword", "field": "text", "sourceText": "Do you need a password reset?", "targetText": "Ha bisogno di reimpostare la password?" }, { "entityType": "uiText", "entityKey": "login.languageLabel", "field": "text", "sourceText": "Language", "targetText": "Lingua" }, { "entityType": "uiText", "entityKey": "login.loggingIn", "field": "text", "sourceText": "Signing in...", "targetText": "Accesso in corso..." }, { "entityType": "uiText", "entityKey": "login.login", "field": "text", "sourceText": "Sign in", "targetText": "Accedi" }, { "entityType": "uiText", "entityKey": "login.loginFailed", "field": "text", "sourceText": "Login failed.", "targetText": "Accesso non riuscito." }, { "entityType": "uiText", "entityKey": "login.loginFailedDetails", "field": "text", "sourceText": "Login failed. Please check your credentials.", "targetText": "Accesso non riuscito. Controlli le sue credenziali." }, { "entityType": "uiText", "entityKey": "login.loginSuccess", "field": "text", "sourceText": "Successfully signed in!", "targetText": "Accesso effettuato!" }, { "entityType": "uiText", "entityKey": "login.noAccountYet", "field": "text", "sourceText": "No account yet?", "targetText": "Non ha ancora un account?" }, { "entityType": "uiText", "entityKey": "login.password", "field": "text", "sourceText": "Password", "targetText": "Password" }, { "entityType": "uiText", "entityKey": "login.passwordPlaceholder", "field": "text", "sourceText": "Enter password", "targetText": "Inserire la password" }, { "entityType": "uiText", "entityKey": "login.registerNow", "field": "text", "sourceText": "Register", "targetText": "Registrati" }, { "entityType": "uiText", "entityKey": "login.sso.backToLocal", "field": "text", "sourceText": "Back to standard sign in", "targetText": "Torna all'accesso standard" }, { "entityType": "uiText", "entityKey": "login.sso.divider", "field": "text", "sourceText": "or continue with", "targetText": "oppure continui con" }, { "entityType": "uiText", "entityKey": "login.sso.errors.accountLocked", "field": "text", "sourceText": "This account is temporarily locked. Please try again later.", "targetText": "Questo account è bloccato temporaneamente. Riprovi più tardi." }, { "entityType": "uiText", "entityKey": "login.sso.errors.domainNotAllowed", "field": "text", "sourceText": "Your account's domain is not allowed to sign in here.", "targetText": "Il dominio del suo account non è autorizzato ad accedere qui." }, { "entityType": "uiText", "entityKey": "login.sso.errors.emailMissing", "field": "text", "sourceText": "The provider did not share an e-mail address.", "targetText": "Il provider non ha comunicato nessun indirizzo e-mail." }, { "entityType": "uiText", "entityKey": "login.sso.errors.emailNotVerified", "field": "text", "sourceText": "Your e-mail address is not verified with the provider.", "targetText": "Il suo indirizzo e-mail non è verificato presso il provider." }, { "entityType": "uiText", "entityKey": "login.sso.errors.invalidState", "field": "text", "sourceText": "The sign-in request could not be verified. Please try again.", "targetText": "Non è stato possibile verificare la richiesta di accesso. Riprovi." }, { "entityType": "uiText", "entityKey": "login.sso.errors.invalidToken", "field": "text", "sourceText": "The provider response could not be validated.", "targetText": "Non è stato possibile convalidare la risposta del provider." }, { "entityType": "uiText", "entityKey": "login.sso.errors.missingCode", "field": "text", "sourceText": "The sign-in provider did not return an authorization code.", "targetText": "Il provider di accesso non ha restituito nessun codice di autorizzazione." }, { "entityType": "uiText", "entityKey": "login.sso.errors.providerDisabled", "field": "text", "sourceText": "This sign-in method is not available.", "targetText": "Questo metodo di accesso non è disponibile." }, { "entityType": "uiText", "entityKey": "login.sso.errors.providerRejected", "field": "text", "sourceText": "The sign-in provider rejected the request.", "targetText": "Il provider di accesso ha rifiutato la richiesta." }, { "entityType": "uiText", "entityKey": "login.sso.errors.providerUnavailable", "field": "text", "sourceText": "The sign-in provider is currently unavailable.", "targetText": "Il provider di accesso non è disponibile in questo momento." }, { "entityType": "uiText", "entityKey": "login.sso.errors.provisioningDisabled", "field": "text", "sourceText": "No account exists for this user and automatic provisioning is disabled.", "targetText": "Non esiste nessun account per questo utente e la creazione automatica è disattivata." }, { "entityType": "uiText", "entityKey": "login.sso.errors.tokenExchangeFailed", "field": "text", "sourceText": "Could not complete the sign-in with the provider.", "targetText": "Non è stato possibile completare l'accesso con il provider." }, { "entityType": "uiText", "entityKey": "login.sso.errors.unknown", "field": "text", "sourceText": "Sign-in failed. Please try again.", "targetText": "Accesso non riuscito. Riprovi." }, { "entityType": "uiText", "entityKey": "login.sso.ldap", "field": "text", "sourceText": "Sign in with company account", "targetText": "Accedere con l'account aziendale" }, { "entityType": "uiText", "entityKey": "login.sso.ldapPassword", "field": "text", "sourceText": "Password", "targetText": "Password" }, { "entityType": "uiText", "entityKey": "login.sso.ldapPasswordPlaceholder", "field": "text", "sourceText": "Enter password", "targetText": "Inserire la password" }, { "entityType": "uiText", "entityKey": "login.sso.ldapSigningIn", "field": "text", "sourceText": "Signing in...", "targetText": "Accesso in corso..." }, { "entityType": "uiText", "entityKey": "login.sso.ldapSubmit", "field": "text", "sourceText": "Sign in", "targetText": "Accedi" }, { "entityType": "uiText", "entityKey": "login.sso.ldapSubtitle", "field": "text", "sourceText": "Use your Active Directory / LDAP credentials.", "targetText": "Usi le sue credenziali Active Directory / LDAP." }, { "entityType": "uiText", "entityKey": "login.sso.ldapTitle", "field": "text", "sourceText": "Sign in with directory account", "targetText": "Accedere con l'account di directory" }, { "entityType": "uiText", "entityKey": "login.sso.ldapUsername", "field": "text", "sourceText": "Username", "targetText": "Nome utente" }, { "entityType": "uiText", "entityKey": "login.sso.ldapUsernamePlaceholder", "field": "text", "sourceText": "e.g. j.doe", "targetText": "per esempio m.rossi" }, { "entityType": "uiText", "entityKey": "login.sso.processing", "field": "text", "sourceText": "Completing sign-in...", "targetText": "Completamento dell'accesso..." }, { "entityType": "uiText", "entityKey": "login.sso.providerButton", "field": "text", "sourceText": "Sign in with", "targetText": "Accedi con" }, { "entityType": "uiText", "entityKey": "login.sso.redirecting", "field": "text", "sourceText": "Redirecting to your sign-in provider...", "targetText": "Reindirizzamento al suo provider di accesso..." }, { "entityType": "uiText", "entityKey": "login.subtitle", "field": "text", "sourceText": "Sign in to continue", "targetText": "Acceda per continuare" }, { "entityType": "uiText", "entityKey": "login.twoFactor.back", "field": "text", "sourceText": "Back to sign in", "targetText": "Torna all'accesso" }, { "entityType": "uiText", "entityKey": "login.twoFactor.codeLabel", "field": "text", "sourceText": "Verification code", "targetText": "Codice di verifica" }, { "entityType": "uiText", "entityKey": "login.twoFactor.codePlaceholder", "field": "text", "sourceText": "123456", "targetText": "123456" }, { "entityType": "uiText", "entityKey": "login.twoFactor.copyCodes", "field": "text", "sourceText": "Copy codes", "targetText": "Copiare i codici" }, { "entityType": "uiText", "entityKey": "login.twoFactor.invalidCode", "field": "text", "sourceText": "Invalid verification code.", "targetText": "Codice di verifica non valido." }, { "entityType": "uiText", "entityKey": "login.twoFactor.recoveryCodesContinue", "field": "text", "sourceText": "I have saved my codes - continue", "targetText": "Ho salvato i miei codici - continua" }, { "entityType": "uiText", "entityKey": "login.twoFactor.recoveryCodesDesc", "field": "text", "sourceText": "Store these one-time recovery codes in a safe place. Each can be used once to sign in if you lose your device.", "targetText": "Conservi questi codici di recupero monouso in un posto sicuro. Ognuno può essere usato una volta per accedere se perde il suo dispositivo." }, { "entityType": "uiText", "entityKey": "login.twoFactor.recoveryCodesTitle", "field": "text", "sourceText": "Save your recovery codes", "targetText": "Salvi i suoi codici di recupero" }, { "entityType": "uiText", "entityKey": "login.twoFactor.recoveryLabel", "field": "text", "sourceText": "Recovery code", "targetText": "Codice di recupero" }, { "entityType": "uiText", "entityKey": "login.twoFactor.recoveryPlaceholder", "field": "text", "sourceText": "xxxxx-xxxxx", "targetText": "xxxxx-xxxxx" }, { "entityType": "uiText", "entityKey": "login.twoFactor.sessionExpired", "field": "text", "sourceText": "Your sign-in session expired. Please sign in again.", "targetText": "La sua sessione di accesso è scaduta. Acceda di nuovo." }, { "entityType": "uiText", "entityKey": "login.twoFactor.setupConfirm", "field": "text", "sourceText": "Activate", "targetText": "Attiva" }, { "entityType": "uiText", "entityKey": "login.twoFactor.setupManualKey", "field": "text", "sourceText": "Or enter this key manually:", "targetText": "Oppure inserisca questa chiave manualmente:" }, { "entityType": "uiText", "entityKey": "login.twoFactor.setupSubtitle", "field": "text", "sourceText": "Two-factor authentication is required for your account. Scan the QR code with an authenticator app, then enter the generated code.", "targetText": "Per il suo account è richiesta l'autenticazione a due fattori. Scansioni il codice QR con un'app di autenticazione, poi inserisca il codice generato." }, { "entityType": "uiText", "entityKey": "login.twoFactor.setupTitle", "field": "text", "sourceText": "Set up two-factor authentication", "targetText": "Configurare l'autenticazione a due fattori" }, { "entityType": "uiText", "entityKey": "login.twoFactor.subtitle", "field": "text", "sourceText": "Enter the 6-digit code from your authenticator app.", "targetText": "Inserisca il codice a 6 cifre della sua app di autenticazione." }, { "entityType": "uiText", "entityKey": "login.twoFactor.title", "field": "text", "sourceText": "Two-factor authentication", "targetText": "Autenticazione a due fattori" }, { "entityType": "uiText", "entityKey": "login.twoFactor.useAuthenticator", "field": "text", "sourceText": "Use authenticator code instead", "targetText": "Usare invece il codice dell'app di autenticazione" }, { "entityType": "uiText", "entityKey": "login.twoFactor.useRecovery", "field": "text", "sourceText": "Use a recovery code instead", "targetText": "Usare invece un codice di recupero" }, { "entityType": "uiText", "entityKey": "login.twoFactor.verify", "field": "text", "sourceText": "Verify", "targetText": "Verifica" }, { "entityType": "uiText", "entityKey": "login.twoFactor.verifying", "field": "text", "sourceText": "Verifying...", "targetText": "Verifica in corso..." }, { "entityType": "uiText", "entityKey": "login.username", "field": "text", "sourceText": "Username", "targetText": "Nome utente" }, { "entityType": "uiText", "entityKey": "login.usernamePlaceholder", "field": "text", "sourceText": "Enter username", "targetText": "Inserire il nome utente" }, { "entityType": "uiText", "entityKey": "login.volume", "field": "text", "sourceText": "Volume", "targetText": "Volume" }, { "entityType": "uiText", "entityKey": "maintenance.accessDenied", "field": "text", "sourceText": "Access denied", "targetText": "Accesso negato" }, { "entityType": "uiText", "entityKey": "maintenance.active.body", "field": "text", "sourceText": "Active: Body", "targetText": "Attivo: Corpo" }, { "entityType": "uiText", "entityKey": "maintenance.active.hint", "field": "text", "sourceText": "Click a field to activate it (red border). Ticked items and free text are inserted into the active field.", "targetText": "Faccia clic su un campo per attivarlo (cornice rossa). Le voci selezionate e il testo libero vengono inseriti nel campo attivo." }, { "entityType": "uiText", "entityKey": "maintenance.active.title", "field": "text", "sourceText": "Active: Title / Subject", "targetText": "Attivo: Titolo / Oggetto" }, { "entityType": "uiText", "entityKey": "maintenance.chips.calendar", "field": "text", "sourceText": "Calendar (add date)", "targetText": "Calendario (aggiungere la data)" }, { "entityType": "uiText", "entityKey": "maintenance.chips.time", "field": "text", "sourceText": "Time (add time)", "targetText": "Ora (aggiungere l'ora)" }, { "entityType": "uiText", "entityKey": "maintenance.chips.title", "field": "text", "sourceText": "Insertable items", "targetText": "Voci inseribili" }, { "entityType": "uiText", "entityKey": "maintenance.createCard.subtitle", "field": "text", "sourceText": "Here you can create a notification on the login page and across the whole ticket system to inform users and agents, hopefully reducing the creation of unnecessary tickets.", "targetText": "Qui può creare un avviso sulla pagina di accesso e in tutto il sistema di ticket per informare utenti e agenti, riducendo così la creazione di ticket inutili." }, { "entityType": "uiText", "entityKey": "maintenance.createCard.title", "field": "text", "sourceText": "Create Maintenance / Incident-Notification", "targetText": "Creare un avviso di manutenzione o di guasto" }, { "entityType": "uiText", "entityKey": "maintenance.created", "field": "text", "sourceText": "Created", "targetText": "Creato" }, { "entityType": "uiText", "entityKey": "maintenance.deleted", "field": "text", "sourceText": "Deleted", "targetText": "Eliminato" }, { "entityType": "uiText", "entityKey": "maintenance.diskBanner.noticeBody", "field": "text", "sourceText": "The server disk is {percent}% full - {free} GB of {total} GB left. Nothing has failed yet. Plan a clean-up before it becomes urgent.", "targetText": "Il disco del server è pieno al {percent}% - restano {free} GB di {total} GB. Non è ancora andato niente storto. Pianifichi una pulizia prima che diventi urgente." }, { "entityType": "uiText", "entityKey": "maintenance.diskBanner.noticeTitle", "field": "text", "sourceText": "Disk space is running low", "targetText": "Lo spazio su disco si sta esaurendo" }, { "entityType": "uiText", "entityKey": "maintenance.diskBanner.userBody", "field": "text", "sourceText": "The server is running out of disk space. Uploads and e-mail may stop working. Please contact your administrator.", "targetText": "Sul server sta finendo lo spazio su disco. I caricamenti e l'e-mail potrebbero smettere di funzionare. Si rivolga al suo amministratore." }, { "entityType": "uiText", "entityKey": "maintenance.diskBanner.warningBody", "field": "text", "sourceText": "The server disk is {percent}% full - only {free} GB of {total} GB left. Attachments, e-mail and backups can start failing. Free up space now; container images from earlier updates are usually the biggest item.", "targetText": "Il disco del server è pieno al {percent}% - restano solo {free} GB di {total} GB. Allegati, e-mail e backup possono iniziare a non funzionare. Liberi spazio subito; di solito la voce più grande sono le immagini dei container degli aggiornamenti precedenti." }, { "entityType": "uiText", "entityKey": "maintenance.diskBanner.warningTitle", "field": "text", "sourceText": "Disk almost full", "targetText": "Disco quasi pieno" }, { "entityType": "uiText", "entityKey": "maintenance.errors.systemExists", "field": "text", "sourceText": "A system or service with this name already exists.", "targetText": "Esiste già un sistema o servizio con questo nome." }, { "entityType": "uiText", "entityKey": "maintenance.errors.textModuleExists", "field": "text", "sourceText": "A text module with this wording already exists.", "targetText": "Esiste già un modulo di testo con questa formulazione." }, { "entityType": "uiText", "entityKey": "maintenance.field.body", "field": "text", "sourceText": "Body", "targetText": "Corpo" }, { "entityType": "uiText", "entityKey": "maintenance.field.bodyPlaceholder", "field": "text", "sourceText": "Body", "targetText": "Corpo" }, { "entityType": "uiText", "entityKey": "maintenance.field.title", "field": "text", "sourceText": "Title / Subject", "targetText": "Titolo / Oggetto" }, { "entityType": "uiText", "entityKey": "maintenance.field.titleDesc", "field": "text", "sourceText": "Tick the text modules and other options to compose a title and body. You can also enter free text. Text in \"Title / Subject\" is shown in the upper part of the notification and used as the subject when you send an e-mail. Text in \"Body\" is used in the lower part of the notification and as the body when sent as e-mail.", "targetText": "Selezioni i moduli di testo e le altre opzioni per comporre un titolo e un corpo. Può anche inserire testo libero. Il testo in «Titolo / Oggetto» viene mostrato nella parte superiore dell'avviso e usato come oggetto quando invia un'e-mail. Il testo in «Corpo» viene usato nella parte inferiore dell'avviso e come corpo dell'e-mail." }, { "entityType": "uiText", "entityKey": "maintenance.field.titlePlaceholder", "field": "text", "sourceText": "Title / Subject", "targetText": "Titolo / Oggetto" }, { "entityType": "uiText", "entityKey": "maintenance.incidentBannerLabel", "field": "text", "sourceText": "Known incident", "targetText": "Guasto noto" }, { "entityType": "uiText", "entityKey": "maintenance.list.cancel", "field": "text", "sourceText": "Cancel", "targetText": "Annulla" }, { "entityType": "uiText", "entityKey": "maintenance.list.edit", "field": "text", "sourceText": "Edit", "targetText": "Modifica" }, { "entityType": "uiText", "entityKey": "maintenance.notificationCard.title", "field": "text", "sourceText": "Create Notification", "targetText": "Creare un avviso" }, { "entityType": "uiText", "entityKey": "maintenance.overlay.dismiss", "field": "text", "sourceText": "Dismiss", "targetText": "Chiudi" }, { "entityType": "uiText", "entityKey": "maintenance.pageDesc", "field": "text", "sourceText": "Create and manage notifications shown on the login page and across the ticket system.", "targetText": "Crei e gestisca gli avvisi mostrati sulla pagina di accesso e in tutto il sistema di ticket." }, { "entityType": "uiText", "entityKey": "maintenance.pageTitle", "field": "text", "sourceText": "Maintenance / Incident-Notification", "targetText": "Avviso di manutenzione o di guasto" }, { "entityType": "uiText", "entityKey": "maintenance.recipientRequired", "field": "text", "sourceText": "Please enter at least one recipient.", "targetText": "Inserisca almeno un destinatario." }, { "entityType": "uiText", "entityKey": "maintenance.requiredField", "field": "text", "sourceText": "Please enter a value.", "targetText": "Inserisca un valore." }, { "entityType": "uiText", "entityKey": "maintenance.runningIncidents", "field": "text", "sourceText": "These incidents are shown on the sign-in page right now. They come from a ticket and disappear by themselves once it is resolved. The switch above does not apply to them.", "targetText": "Questi guasti sono mostrati in questo momento sulla pagina di accesso. Provengono da un ticket e scompaiono da sé una volta che è risolto. L'interruttore qui sopra non li riguarda." }, { "entityType": "uiText", "entityKey": "maintenance.save", "field": "text", "sourceText": "Save", "targetText": "Salva" }, { "entityType": "uiText", "entityKey": "maintenance.saved", "field": "text", "sourceText": "Saved", "targetText": "Salvato" }, { "entityType": "uiText", "entityKey": "maintenance.selectFieldFirst", "field": "text", "sourceText": "Click 'Title / Subject' or 'Body' first to choose where to insert.", "targetText": "Faccia prima clic su «Titolo / Oggetto» o «Corpo» per scegliere dove inserire." }, { "entityType": "uiText", "entityKey": "maintenance.sendAsEmail", "field": "text", "sourceText": "Send as E-Mail", "targetText": "Inviare come e-mail" }, { "entityType": "uiText", "entityKey": "maintenance.sendError", "field": "text", "sourceText": "Could not send e-mail", "targetText": "Non è stato possibile inviare l'e-mail" }, { "entityType": "uiText", "entityKey": "maintenance.sendMail", "field": "text", "sourceText": "Send Mail", "targetText": "Inviare l'e-mail" }, { "entityType": "uiText", "entityKey": "maintenance.sendSuccess", "field": "text", "sourceText": "E-mail sent", "targetText": "E-mail inviata" }, { "entityType": "uiText", "entityKey": "maintenance.systems.add", "field": "text", "sourceText": "Add System / Service", "targetText": "Aggiungere un sistema o servizio" }, { "entityType": "uiText", "entityKey": "maintenance.systems.empty", "field": "text", "sourceText": "No systems / services yet.", "targetText": "Ancora nessun sistema o servizio." }, { "entityType": "uiText", "entityKey": "maintenance.systems.placeholder", "field": "text", "sourceText": "Enter a system / service", "targetText": "Inserire un sistema o servizio" }, { "entityType": "uiText", "entityKey": "maintenance.systems.title", "field": "text", "sourceText": "Systems / Services", "targetText": "Sistemi / Servizi" }, { "entityType": "uiText", "entityKey": "maintenance.textModules.add", "field": "text", "sourceText": "Add Text Module", "targetText": "Aggiungere un modulo di testo" }, { "entityType": "uiText", "entityKey": "maintenance.textModules.empty", "field": "text", "sourceText": "No text modules yet.", "targetText": "Ancora nessun modulo di testo." }, { "entityType": "uiText", "entityKey": "maintenance.textModules.placeholder", "field": "text", "sourceText": "Enter a text module", "targetText": "Inserire un modulo di testo" }, { "entityType": "uiText", "entityKey": "maintenance.textModules.title", "field": "text", "sourceText": "Text Modules", "targetText": "Moduli di testo" }, { "entityType": "uiText", "entityKey": "maintenance.to.label", "field": "text", "sourceText": "To:", "targetText": "A:" }, { "entityType": "uiText", "entityKey": "maintenance.to.placeholder", "field": "text", "sourceText": "Enter e-mail addresses, separated by commas", "targetText": "Inserire gli indirizzi e-mail, separati da virgole" }, { "entityType": "uiText", "entityKey": "maintenance.toggle.label", "field": "text", "sourceText": "Turn notification on/off", "targetText": "Attivare o disattivare l'avviso" }, { "entityType": "uiText", "entityKey": "maintenance.unknownError", "field": "text", "sourceText": "An error occurred.", "targetText": "Si è verificato un errore." }, { "entityType": "uiText", "entityKey": "maintenance.updated", "field": "text", "sourceText": "Updated", "targetText": "Aggiornato" }, { "entityType": "uiText", "entityKey": "onboarding.back", "field": "text", "sourceText": "Back", "targetText": "Indietro" }, { "entityType": "uiText", "entityKey": "onboarding.dismiss", "field": "text", "sourceText": "Don't show again", "targetText": "Non mostrare più" }, { "entityType": "uiText", "entityKey": "onboarding.finish", "field": "text", "sourceText": "Finish setup", "targetText": "Completare la configurazione" }, { "entityType": "uiText", "entityKey": "onboarding.finished.body", "field": "text", "sourceText": "Everything you need for daily work is in place. There is more to discover whenever you need it: service level agreements, automation rules, request workflows with approvals, reply templates and the knowledge base — each on its own settings page.", "targetText": "Tutto ciò che serve per il lavoro quotidiano è pronto. C'è altro da scoprire quando ne avrà bisogno: accordi sui livelli di servizio, regole di automazione, workflow di richiesta con approvazioni, modelli di risposta e la base di conoscenza — ciascuno nella propria pagina delle impostazioni." }, { "entityType": "uiText", "entityKey": "onboarding.finished.title", "field": "text", "sourceText": "You're set up.", "targetText": "La configurazione è completata." }, { "entityType": "uiText", "entityKey": "onboarding.later", "field": "text", "sourceText": "Continue later", "targetText": "Continuare più tardi" }, { "entityType": "uiText", "entityKey": "onboarding.next", "field": "text", "sourceText": "Next", "targetText": "Avanti" }, { "entityType": "uiText", "entityKey": "onboarding.openPage", "field": "text", "sourceText": "Open settings", "targetText": "Aprire le impostazioni" }, { "entityType": "uiText", "entityKey": "onboarding.proHint", "field": "text", "sourceText": "Included for the whole trial period. Afterwards this feature requires a Professional license.", "targetText": "Incluso per l'intero periodo di prova. In seguito questa funzione richiede una licenza Professional." }, { "entityType": "uiText", "entityKey": "onboarding.proLocked", "field": "text", "sourceText": "Your current license is Basic, so this feature is switched off. You can set it up later at any time after upgrading to Professional.", "targetText": "La sua licenza attuale è Basic, perciò questa funzione è disattivata. Potrà configurarla in qualsiasi momento dopo il passaggio a Professional." }, { "entityType": "uiText", "entityKey": "onboarding.recheck", "field": "text", "sourceText": "Check again", "targetText": "Controllare di nuovo" }, { "entityType": "uiText", "entityKey": "onboarding.sidebar", "field": "text", "sourceText": "Setup assistant", "targetText": "Assistente di configurazione" }, { "entityType": "uiText", "entityKey": "onboarding.skip", "field": "text", "sourceText": "Skip this step", "targetText": "Ignorare questo passaggio" }, { "entityType": "uiText", "entityKey": "onboarding.statusDone", "field": "text", "sourceText": "Done", "targetText": "Completato" }, { "entityType": "uiText", "entityKey": "onboarding.statusOpen", "field": "text", "sourceText": "Open", "targetText": "Da fare" }, { "entityType": "uiText", "entityKey": "onboarding.statusSkipped", "field": "text", "sourceText": "Skipped", "targetText": "Ignorato" }, { "entityType": "uiText", "entityKey": "onboarding.stepOf", "field": "text", "sourceText": "Step {0} of {1}", "targetText": "Passaggio {0} di {1}" }, { "entityType": "uiText", "entityKey": "onboarding.steps.categories.body", "field": "text", "sourceText": "Categories are what your customers pick when they file a ticket, and what your reports group by. Each team has its own set: create the main categories first, then the subcategories underneath them.", "targetText": "Le categorie sono ciò che i suoi clienti scelgono quando aprono un ticket e il criterio con cui i suoi report raggruppano i dati. Ogni team ha il proprio insieme: crei prima le categorie principali e poi, sotto di esse, le sottocategorie." }, { "entityType": "uiText", "entityKey": "onboarding.steps.categories.noTeams", "field": "text", "sourceText": "Create a team first — categories belong to a team.", "targetText": "Crei prima un team — le categorie appartengono a un team." }, { "entityType": "uiText", "entityKey": "onboarding.steps.categories.perTeam", "field": "text", "sourceText": "Open the categories of a team:", "targetText": "Aprire le categorie di un team:" }, { "entityType": "uiText", "entityKey": "onboarding.steps.categories.title", "field": "text", "sourceText": "Set up categories", "targetText": "Configurare le categorie" }, { "entityType": "uiText", "entityKey": "onboarding.steps.email.body", "field": "text", "sourceText": "With SMTP configured, the system sends invitations with a sign-in link to new users, notifies agents about assignments, and replies to customers. Optionally, each team can have its own mailbox so incoming mail becomes tickets automatically.", "targetText": "Con SMTP configurato, il sistema invia ai nuovi utenti inviti con un link di accesso, informa gli agenti sulle assegnazioni e risponde ai clienti. Facoltativamente, ogni team può avere una propria casella di posta, così i messaggi in arrivo diventano automaticamente ticket." }, { "entityType": "uiText", "entityKey": "onboarding.steps.email.hint", "field": "text", "sourceText": "Use the test button on the e-mail settings page — it names the exact reason when something is wrong. Without e-mail, you hand new users the one-time password generated in the user administration instead.", "targetText": "Usi il pulsante di test nella pagina delle impostazioni e-mail — indica il motivo esatto quando qualcosa non funziona. Senza e-mail, consegni ai nuovi utenti la password monouso generata nell'amministrazione utenti." }, { "entityType": "uiText", "entityKey": "onboarding.steps.email.title", "field": "text", "sourceText": "Connect e-mail", "targetText": "Collegare l'e-mail" }, { "entityType": "uiText", "entityKey": "onboarding.steps.firstTicket.body", "field": "text", "sourceText": "Try it out: file a ticket the way your customers will. Your helpdesk team can solve it directly or escalate it to a specialist team, which then takes over.", "targetText": "Lo provi: apra un ticket come faranno i suoi clienti. Il suo team di helpdesk può risolverlo direttamente oppure passarlo per escalation a un team specializzato, che se ne fa carico." }, { "entityType": "uiText", "entityKey": "onboarding.steps.firstTicket.title", "field": "text", "sourceText": "Create your first ticket", "targetText": "Aprire il primo ticket" }, { "entityType": "uiText", "entityKey": "onboarding.steps.language.body", "field": "text", "sourceText": "The interface starts in English. Language packs are free JSON files: download the one you need, then import it under Settings → Language and switch the language on. Every user picks their own language afterwards.", "targetText": "L'interfaccia si avvia in inglese. I pacchetti lingua sono file JSON gratuiti: scarichi quello che le serve, lo importi in Impostazioni → Lingua e attivi la lingua. Successivamente ogni utente sceglie la propria lingua." }, { "entityType": "uiText", "entityKey": "onboarding.steps.language.downloadLink", "field": "text", "sourceText": "Download language packs", "targetText": "Scaricare i pacchetti lingua" }, { "entityType": "uiText", "entityKey": "onboarding.steps.language.hint", "field": "text", "sourceText": "Doing this first means the rest of this assistant speaks your language too.", "targetText": "Iniziando da qui, anche il resto dell'assistente parlerà la sua lingua." }, { "entityType": "uiText", "entityKey": "onboarding.steps.language.title", "field": "text", "sourceText": "Choose your language", "targetText": "Scegliere la lingua" }, { "entityType": "uiText", "entityKey": "onboarding.steps.sso.body", "field": "text", "sourceText": "Let your users sign in with the accounts they already have — via OpenID Connect, SAML 2.0, LDAP/Active Directory or a regional social login.", "targetText": "Consenta ai suoi utenti di accedere con gli account che già possiedono — tramite OpenID Connect, SAML 2.0, LDAP/Active Directory o un login social regionale." }, { "entityType": "uiText", "entityKey": "onboarding.steps.sso.hint", "field": "text", "sourceText": "If you plan to use single sign-on, set it up BEFORE you create user accounts by hand, so every account is provisioned through your identity provider from the start. Always keep your local administrator account as an emergency access.", "targetText": "Se intende utilizzare il single sign-on, lo configuri PRIMA di creare manualmente gli account utente, in modo che ogni account venga creato fin dall'inizio tramite il suo provider di identità. Mantenga sempre l'account di amministratore locale come accesso di emergenza." }, { "entityType": "uiText", "entityKey": "onboarding.steps.sso.title", "field": "text", "sourceText": "Single sign-on (optional)", "targetText": "Single sign-on (opzionale)" }, { "entityType": "uiText", "entityKey": "onboarding.steps.teams.body", "field": "text", "sourceText": "A team is a group of agents that handles tickets together. Create at least one — your helpdesk or first point of contact — and add your administrators and agents to it.", "targetText": "Un team è un gruppo di agenti che gestiscono insieme i ticket. Ne crei almeno uno — il suo helpdesk o primo punto di contatto — e vi inserisca i suoi amministratori e agenti." }, { "entityType": "uiText", "entityKey": "onboarding.steps.teams.hint", "field": "text", "sourceText": "Only the FIRST team is open to your customers. Every team you create after that is a specialist team that customers cannot see or file tickets in; those tickets get there by escalation from the first team. You can change this per team at any time.", "targetText": "Solo il PRIMO team è aperto ai suoi clienti. Ogni team creato in seguito è un team specializzato che i clienti non vedono e in cui non possono aprire ticket; quei ticket vi arrivano tramite escalation dal primo team. Può modificare questa impostazione per ogni team in qualsiasi momento." }, { "entityType": "uiText", "entityKey": "onboarding.steps.teams.title", "field": "text", "sourceText": "Create your teams", "targetText": "Creare i team" }, { "entityType": "uiText", "entityKey": "onboarding.steps.timezone.body", "field": "text", "sourceText": "Every timestamp in the system — tickets, reports, business hours — is shown in this time zone. The server clock stays on UTC, so this is the only place you need to set it.", "targetText": "Ogni marca temporale del sistema — ticket, report, orari di lavoro — viene mostrata in questo fuso orario. L'orologio del server resta su UTC, quindi questo è l'unico punto in cui deve impostarlo." }, { "entityType": "uiText", "entityKey": "onboarding.steps.timezone.title", "field": "text", "sourceText": "Set the time zone", "targetText": "Impostare il fuso orario" }, { "entityType": "uiText", "entityKey": "onboarding.steps.users.body", "field": "text", "sourceText": "Create the accounts for your administrators, agents and customers, and give each one a role. Users who signed in through single sign-on already exist here — they start as customers, so this is where you promote them to agent or administrator.", "targetText": "Crei gli account per i suoi amministratori, agenti e clienti e assegni a ciascuno un ruolo. Gli utenti che hanno effettuato l'accesso tramite single sign-on esistono già qui — iniziano come clienti, quindi è qui che li promuove ad agente o amministratore." }, { "entityType": "uiText", "entityKey": "onboarding.steps.users.hint", "field": "text", "sourceText": "New users never receive a password by e-mail. They get a time-limited link to set their own — or, without e-mail, a one-time password you hand over personally.", "targetText": "I nuovi utenti non ricevono mai una password via e-mail. Ricevono un link a tempo limitato per impostarne una — oppure, senza e-mail, una password monouso che consegna di persona." }, { "entityType": "uiText", "entityKey": "onboarding.steps.users.title", "field": "text", "sourceText": "Add your users", "targetText": "Aggiungere gli utenti" }, { "entityType": "uiText", "entityKey": "onboarding.title", "field": "text", "sourceText": "Setup assistant", "targetText": "Assistente di configurazione" }, { "entityType": "uiText", "entityKey": "onboarding.welcome.body", "field": "text", "sourceText": "Your ticket system is installed and ready. This assistant walks you through the settings you need to get started — it takes about ten minutes, and you can leave and return at any time.", "targetText": "Il suo sistema di ticket è installato e pronto all'uso. Questo assistente la guida attraverso le impostazioni necessarie per iniziare — richiede circa dieci minuti e può uscire e tornare in qualsiasi momento." }, { "entityType": "uiText", "entityKey": "onboarding.welcome.demoNote", "field": "text", "sourceText": "You are running the trial version, which includes every Professional feature for the whole trial period. Nothing you set up now is lost when you buy a license — the trial becomes your live system.", "targetText": "Sta utilizzando la versione di prova, che include tutte le funzioni Professional per l'intero periodo di prova. Nulla di ciò che configura ora andrà perso al momento dell'acquisto di una licenza — la versione di prova diventa il suo sistema produttivo." }, { "entityType": "uiText", "entityKey": "onboarding.welcome.languageLabel", "field": "text", "sourceText": "Language of this assistant", "targetText": "Lingua di questo assistente" }, { "entityType": "uiText", "entityKey": "onboarding.welcome.start", "field": "text", "sourceText": "Let's go", "targetText": "Iniziamo" }, { "entityType": "uiText", "entityKey": "onboarding.welcome.title", "field": "text", "sourceText": "Welcome!", "targetText": "Benvenuto!" }, { "entityType": "uiText", "entityKey": "passwordRules.caselessNote", "field": "text", "sourceText": "If you write your password in a script without uppercase and lowercase letters, the two letter-case rules count as fulfilled.", "targetText": "Se scrive la sua password in un alfabeto senza maiuscole e minuscole, le due regole sulle lettere valgono come soddisfatte." }, { "entityType": "uiText", "entityKey": "passwordRules.history", "field": "text", "sourceText": "differ from your last {0} passwords", "targetText": "essere diversa dalle sue ultime {0} password" }, { "entityType": "uiText", "entityKey": "passwordRules.minLength", "field": "text", "sourceText": "be at least {0} characters long", "targetText": "essere lunga almeno {0} caratteri" }, { "entityType": "uiText", "entityKey": "passwordRules.notMet", "field": "text", "sourceText": "Your password does not meet all requirements yet.", "targetText": "La sua password non soddisfa ancora tutti i requisiti." }, { "entityType": "uiText", "entityKey": "passwordRules.requireDigit", "field": "text", "sourceText": "contain a number", "targetText": "contenere un numero" }, { "entityType": "uiText", "entityKey": "passwordRules.requireLowercase", "field": "text", "sourceText": "contain a lowercase letter", "targetText": "contenere una lettera minuscola" }, { "entityType": "uiText", "entityKey": "passwordRules.requireSpecial", "field": "text", "sourceText": "contain a special character", "targetText": "contenere un carattere speciale" }, { "entityType": "uiText", "entityKey": "passwordRules.requireUppercase", "field": "text", "sourceText": "contain an uppercase letter", "targetText": "contenere una lettera maiuscola" }, { "entityType": "uiText", "entityKey": "passwordRules.title", "field": "text", "sourceText": "Your password must:", "targetText": "La sua password deve:" }, { "entityType": "uiText", "entityKey": "permissions.backendArchiveManage", "field": "text", "sourceText": "Manage ticket archives", "targetText": "Gestire gli archivi dei ticket" }, { "entityType": "uiText", "entityKey": "permissions.backendArchiveManageDesc", "field": "text", "sourceText": "Allows previewing, creating, listing, downloading and deleting archive files, restoring archived tickets into the live system and removing archived tickets from the live database.", "targetText": "Consente di visualizzare in anteprima, creare, elencare, scaricare ed eliminare i file di archivio, di ripristinare i ticket archiviati nel sistema attivo e di rimuovere i ticket archiviati dal database attivo." }, { "entityType": "uiText", "entityKey": "permissions.backendLanguageSettingsAndTranslationsManage", "field": "text", "sourceText": "Manage Language Settings and Translations", "targetText": "Gestire le impostazioni della lingua e le traduzioni" }, { "entityType": "uiText", "entityKey": "permissions.backendLanguageSettingsAndTranslationsManageDesc", "field": "text", "sourceText": "Allows managing enabled languages and exporting and importing Translations.", "targetText": "Consente di gestire le lingue attive e di esportare e importare le traduzioni." }, { "entityType": "uiText", "entityKey": "permissions.backendUpdatesApply", "field": "text", "sourceText": "Install system updates", "targetText": "Installare gli aggiornamenti di sistema" }, { "entityType": "uiText", "entityKey": "permissions.backendUpdatesApplyDesc", "field": "text", "sourceText": "Allows starting a system update from the Updates page. The update briefly restarts the system and makes it unavailable for a few minutes; a full backup is taken automatically first. Merely viewing whether an update is available is covered by the Updates page permission.", "targetText": "Consente di avviare un aggiornamento di sistema dalla pagina «Aggiornamenti». L'aggiornamento riavvia brevemente il sistema e lo rende non disponibile per alcuni minuti; prima viene eseguito automaticamente un backup completo. Il semplice controllo della disponibilità di un aggiornamento è coperto dal permesso sulla pagina «Aggiornamenti»." }, { "entityType": "uiText", "entityKey": "permissions.backendUsersAssignable", "field": "text", "sourceText": "Controls access to the 'Assign to' ticket field.", "targetText": "Regola l'accesso al campo «Assegna a» del ticket." }, { "entityType": "uiText", "entityKey": "permissions.backendUsersAssignableDesc", "field": "text", "sourceText": "Controls access to field of assignable agents and admins for Ticket assignment, within their Teams.", "targetText": "Regola l'accesso al campo con gli agenti e gli amministratori assegnabili a un ticket, all'interno dei loro team." }, { "entityType": "uiText", "entityKey": "permissions.navKnowledgeBase", "field": "text", "sourceText": "Knowledge Base", "targetText": "Base di conoscenza" }, { "entityType": "uiText", "entityKey": "permissions.navKnowledgeBaseDesc", "field": "text", "sourceText": "Access the knowledge base page. Customers only see topics marked as customer-visible.", "targetText": "Accedere alla pagina della base di conoscenza. I clienti vedono solo gli argomenti contrassegnati come visibili ai clienti." }, { "entityType": "uiText", "entityKey": "permissions.navMaintenance", "field": "text", "sourceText": "Maintenance / Incident-Notification page", "targetText": "Pagina degli avvisi di manutenzione e di guasto" }, { "entityType": "uiText", "entityKey": "permissions.navMaintenanceDesc", "field": "text", "sourceText": "Allows creating and managing maintenance / incident notifications.", "targetText": "Consente di creare e gestire gli avvisi di manutenzione e di guasto." }, { "entityType": "uiText", "entityKey": "permissions.navNewTicket", "field": "text", "sourceText": "Sidebar: New Ticket", "targetText": "Barra laterale: Nuovo ticket" }, { "entityType": "uiText", "entityKey": "permissions.navNewTicketDesc", "field": "text", "sourceText": "Allows showing the create-ticket navigation entry.", "targetText": "Consente di mostrare la voce di navigazione per creare un ticket." }, { "entityType": "uiText", "entityKey": "permissions.navSettingsArchive", "field": "text", "sourceText": "Control access to 'Archive' Webpage", "targetText": "Regolare l'accesso alla pagina «Archivio»" }, { "entityType": "uiText", "entityKey": "permissions.navSettingsArchiveDesc", "field": "text", "sourceText": "Allows opening the ticket archive page to create, download and manage archives.", "targetText": "Consente di aprire la pagina dell'archivio dei ticket per creare, scaricare e gestire gli archivi." }, { "entityType": "uiText", "entityKey": "permissions.navSettingsAutomation", "field": "text", "sourceText": "Settings: Automation", "targetText": "Impostazioni: Automazione" }, { "entityType": "uiText", "entityKey": "permissions.navSettingsAutomationDesc", "field": "text", "sourceText": "May create and change time-based automation rules.", "targetText": "Può creare e modificare le regole di automazione basate sul tempo." }, { "entityType": "uiText", "entityKey": "permissions.navSettingsCi", "field": "text", "sourceText": "Control access to 'CI Settings' Webpage", "targetText": "Regolare l'accesso alla pagina «Impostazioni CI»" }, { "entityType": "uiText", "entityKey": "permissions.navSettingsCiDesc", "field": "text", "sourceText": "Allows configuring the corporate identity (logo, favicon and colors).", "targetText": "Consente di configurare l'identità aziendale (logo, favicon e colori)." }, { "entityType": "uiText", "entityKey": "permissions.navSettingsEmail", "field": "text", "sourceText": "Control access to 'E-Mail Settings' Webpage", "targetText": "Regolare l'accesso alla pagina «Impostazioni e-mail»" }, { "entityType": "uiText", "entityKey": "permissions.navSettingsEmailDesc", "field": "text", "sourceText": "Allows SMTP, IMAP and E-Mail Workflow settings.", "targetText": "Consente le impostazioni SMTP, IMAP e del flusso e-mail." }, { "entityType": "uiText", "entityKey": "permissions.navSettingsGeneral", "field": "text", "sourceText": "Control access to 'General Settings' Webpage", "targetText": "Regolare l'accesso alla pagina «Impostazioni generali»" }, { "entityType": "uiText", "entityKey": "permissions.navSettingsGeneralDesc", "field": "text", "sourceText": "Control various Drop-Down fields and possible other settings.", "targetText": "Regola diversi elenchi a discesa ed eventuali altre impostazioni." }, { "entityType": "uiText", "entityKey": "permissions.navSettingsKnowledgeBase", "field": "text", "sourceText": "Knowledge Base Settings", "targetText": "Impostazioni della base di conoscenza" }, { "entityType": "uiText", "entityKey": "permissions.navSettingsKnowledgeBaseDesc", "field": "text", "sourceText": "Manage knowledge base topics, creation rights and view the audit history.", "targetText": "Gestire gli argomenti della base di conoscenza e i diritti di creazione e consultare la cronologia di controllo." }, { "entityType": "uiText", "entityKey": "permissions.navSettingsLicense", "field": "text", "sourceText": "Control access to 'License' Webpage", "targetText": "Regolare l'accesso alla pagina «Licenza»" }, { "entityType": "uiText", "entityKey": "permissions.navSettingsLicenseDesc", "field": "text", "sourceText": "Allows opening the license page to view the current license status, activate a new license key and deactivate the local license.", "targetText": "Consente di aprire la pagina della licenza per vedere lo stato attuale, attivare una nuova chiave di licenza e disattivare la licenza locale." }, { "entityType": "uiText", "entityKey": "permissions.navSettingsReports", "field": "text", "sourceText": "Report Settings", "targetText": "Impostazioni dei report" }, { "entityType": "uiText", "entityKey": "permissions.navSettingsReportsDesc", "field": "text", "sourceText": "Control access to 'Report Settings' Webpage. Allows to enable / disable fields on the Report Webpage.", "targetText": "Regola l'accesso alla pagina «Impostazioni dei report». Consente di attivare o disattivare i campi nella pagina dei report." }, { "entityType": "uiText", "entityKey": "permissions.navSettingsRequestWorkflows", "field": "text", "sourceText": "Settings: Request workflows", "targetText": "Impostazioni: Workflow di richiesta" }, { "entityType": "uiText", "entityKey": "permissions.navSettingsRequestWorkflowsDesc", "field": "text", "sourceText": "May build request workflows. Careful: their tasks create tickets in other teams.", "targetText": "Può costruire i workflow di richiesta. Attenzione: le loro attività creano ticket in altri team." }, { "entityType": "uiText", "entityKey": "permissions.navSettingsSecurity", "field": "text", "sourceText": "Control access to 'Security' Webpage", "targetText": "Regolare l'accesso alla pagina «Sicurezza»" }, { "entityType": "uiText", "entityKey": "permissions.navSettingsSecurityDesc", "field": "text", "sourceText": "Control Security access.", "targetText": "Regola l'accesso alla sicurezza." }, { "entityType": "uiText", "entityKey": "permissions.navSettingsSla", "field": "text", "sourceText": "SLA settings", "targetText": "Impostazioni SLA" }, { "entityType": "uiText", "entityKey": "permissions.navSettingsSlaDesc", "field": "text", "sourceText": "Manage business hours and deadline policies.", "targetText": "Gestire l'orario lavorativo e le regole delle scadenze." }, { "entityType": "uiText", "entityKey": "permissions.navSettingsSso", "field": "text", "sourceText": "Control access to 'SSO Settings' Webpage", "targetText": "Regolare l'accesso alla pagina «Impostazioni SSO»" }, { "entityType": "uiText", "entityKey": "permissions.navSettingsSsoDesc", "field": "text", "sourceText": "Allows configuring single sign-on providers (LDAP/Active Directory, generic OIDC, SAML 2.0 and regional social logins).", "targetText": "Consente di configurare i provider di single sign-on (LDAP/Active Directory, OIDC generico, SAML 2.0 e login social regionali)." }, { "entityType": "uiText", "entityKey": "permissions.navSettingsTeams", "field": "text", "sourceText": "Control access to 'Teams' Webpage", "targetText": "Regolare l'accesso alla pagina «Team»" }, { "entityType": "uiText", "entityKey": "permissions.navSettingsTeamsDesc", "field": "text", "sourceText": "Allows creating, editing and deleting Teams and manage Agent and Customer access to those Teams.", "targetText": "Consente di creare, modificare ed eliminare i team e di gestire l'accesso di agenti e clienti a quei team." }, { "entityType": "uiText", "entityKey": "permissions.navSettingsTemplates", "field": "text", "sourceText": "Settings: Templates", "targetText": "Impostazioni: Modelli" }, { "entityType": "uiText", "entityKey": "permissions.navSettingsTemplatesDesc", "field": "text", "sourceText": "May create and change reply templates.", "targetText": "Può creare e modificare i modelli di risposta." }, { "entityType": "uiText", "entityKey": "permissions.navSettingsTicketFieldSettings", "field": "text", "sourceText": "Control access to 'Ticket Settings' Webpage", "targetText": "Regolare l'accesso alla pagina «Impostazioni dei ticket»" }, { "entityType": "uiText", "entityKey": "permissions.navSettingsTicketFieldSettingsDesc", "field": "text", "sourceText": "Allows various settings regarding the Ticket Webpage.", "targetText": "Consente diverse impostazioni relative alla pagina dei ticket." }, { "entityType": "uiText", "entityKey": "permissions.navSettingsUpdates", "field": "text", "sourceText": "Control access to 'Updates' Webpage", "targetText": "Regolare l'accesso alla pagina «Aggiornamenti»" }, { "entityType": "uiText", "entityKey": "permissions.navSettingsUpdatesDesc", "field": "text", "sourceText": "Allows opening the updates page to check the installed version and see whether a new release is available.", "targetText": "Consente di aprire la pagina degli aggiornamenti per controllare la versione installata e vedere se è disponibile una nuova release." }, { "entityType": "uiText", "entityKey": "permissions.securityUserManagement", "field": "text", "sourceText": "User Management", "targetText": "Gestione utenti" }, { "entityType": "uiText", "entityKey": "permissions.securityUserManagementDesc", "field": "text", "sourceText": "Allows creating, editing, archiving and resetting users (accounts).", "targetText": "Consente di creare, modificare, archiviare e reimpostare gli utenti (account)." }, { "entityType": "uiText", "entityKey": "permissions.timeTrackingEditClosed", "field": "text", "sourceText": "Time tracking: edit after closing", "targetText": "Registrazione dei tempi: modificare dopo la chiusura" }, { "entityType": "uiText", "entityKey": "permissions.timeTrackingEditClosedDesc", "field": "text", "sourceText": "May still change entries once the ticket is resolved or closed. Without this right an already invoiced period cannot be moved afterwards.", "targetText": "Può modificare le voci anche dopo che il ticket è risolto o chiuso. Senza questo diritto un periodo già fatturato non si può più spostare." }, { "entityType": "uiText", "entityKey": "permissions.timeTrackingLog", "field": "text", "sourceText": "Time tracking: log time", "targetText": "Registrazione dei tempi: registrare il tempo" }, { "entityType": "uiText", "entityKey": "permissions.timeTrackingLogDesc", "field": "text", "sourceText": "May log time on tickets of their teams and edit their own entries.", "targetText": "Può registrare il tempo sui ticket dei suoi team e modificare le proprie voci." }, { "entityType": "uiText", "entityKey": "permissions.timeTrackingManageOthers", "field": "text", "sourceText": "Time tracking: edit other people's entries", "targetText": "Registrazione dei tempi: modificare le voci di altri" }, { "entityType": "uiText", "entityKey": "permissions.timeTrackingManageOthersDesc", "field": "text", "sourceText": "May change or delete time entries logged by someone else. Whoever can change other people's time changes other people's invoices.", "targetText": "Può modificare o eliminare le voci di tempo registrate da qualcun altro. Chi può cambiare il tempo di altri cambia le fatture di altri." }, { "entityType": "uiText", "entityKey": "permissions.timeTrackingReport", "field": "text", "sourceText": "Time tracking: see the report", "targetText": "Registrazione dei tempi: vedere il report" }, { "entityType": "uiText", "entityKey": "permissions.timeTrackingReportDesc", "field": "text", "sourceText": "May open the time report and export the entries as CSV.", "targetText": "Può aprire il report dei tempi ed esportare le voci in CSV." }, { "entityType": "uiText", "entityKey": "positions.errors.alreadyExists", "field": "text", "sourceText": "Position already exists.", "targetText": "La posizione esiste già." }, { "entityType": "uiText", "entityKey": "priority.Critical", "field": "text", "sourceText": "Critical", "targetText": "Critica" }, { "entityType": "uiText", "entityKey": "priority.High", "field": "text", "sourceText": "High", "targetText": "Alta" }, { "entityType": "uiText", "entityKey": "priority.Low", "field": "text", "sourceText": "Low", "targetText": "Bassa" }, { "entityType": "uiText", "entityKey": "priority.Medium", "field": "text", "sourceText": "Medium", "targetText": "Media" }, { "entityType": "uiText", "entityKey": "profile.avatar.cancel", "field": "text", "sourceText": "Cancel", "targetText": "Annulla" }, { "entityType": "uiText", "entityKey": "profile.avatar.choose", "field": "text", "sourceText": "Choose image", "targetText": "Scegliere un'immagine" }, { "entityType": "uiText", "entityKey": "profile.avatar.cropHint", "field": "text", "sourceText": "Drag to move, use the slider to zoom. The visible circle is what others will see.", "targetText": "Trascini per spostare, usi il cursore per ingrandire. Il cerchio visibile è quello che vedranno gli altri." }, { "entityType": "uiText", "entityKey": "profile.avatar.cropTitle", "field": "text", "sourceText": "Position your picture", "targetText": "Posizioni la sua foto" }, { "entityType": "uiText", "entityKey": "profile.avatar.current", "field": "text", "sourceText": "Current picture", "targetText": "Foto attuale" }, { "entityType": "uiText", "entityKey": "profile.avatar.errors.corrupt", "field": "text", "sourceText": "This image could not be read. Please try a different file.", "targetText": "Non è stato possibile leggere questa immagine. Provi con un altro file." }, { "entityType": "uiText", "entityKey": "profile.avatar.errors.dimensions", "field": "text", "sourceText": "The image resolution is too high. Please use a smaller image.", "targetText": "La risoluzione dell'immagine è troppo alta. Usi un'immagine più piccola." }, { "entityType": "uiText", "entityKey": "profile.avatar.errors.empty", "field": "text", "sourceText": "No image was selected.", "targetText": "Non è stata selezionata nessuna immagine." }, { "entityType": "uiText", "entityKey": "profile.avatar.errors.format", "field": "text", "sourceText": "Only JPEG, PNG and WebP images are accepted.", "targetText": "Sono accettate solo immagini JPEG, PNG e WebP." }, { "entityType": "uiText", "entityKey": "profile.avatar.errors.generic", "field": "text", "sourceText": "The profile picture could not be saved.", "targetText": "Non è stato possibile salvare la foto del profilo." }, { "entityType": "uiText", "entityKey": "profile.avatar.errors.notAllowed", "field": "text", "sourceText": "Profile pictures are disabled for customer accounts.", "targetText": "Le foto del profilo sono disattivate per gli account dei clienti." }, { "entityType": "uiText", "entityKey": "profile.avatar.errors.tooLarge", "field": "text", "sourceText": "The image is too large. Maximum size is {0} MB.", "targetText": "L'immagine è troppo grande. La dimensione massima è {0} MB." }, { "entityType": "uiText", "entityKey": "profile.avatar.hint", "field": "text", "sourceText": "JPEG, PNG or WebP, up to {0} MB. The image is cropped to a square and scaled down automatically.", "targetText": "JPEG, PNG o WebP, fino a {0} MB. L'immagine viene ritagliata in un quadrato e ridimensionata automaticamente." }, { "entityType": "uiText", "entityKey": "profile.avatar.noPicture", "field": "text", "sourceText": "No picture uploaded yet — your initials are shown instead.", "targetText": "Ancora nessuna foto caricata: al suo posto vengono mostrate le sue iniziali." }, { "entityType": "uiText", "entityKey": "profile.avatar.remove", "field": "text", "sourceText": "Remove picture", "targetText": "Rimuovere la foto" }, { "entityType": "uiText", "entityKey": "profile.avatar.removed", "field": "text", "sourceText": "Profile picture removed.", "targetText": "Foto del profilo rimossa." }, { "entityType": "uiText", "entityKey": "profile.avatar.replace", "field": "text", "sourceText": "Replace image", "targetText": "Sostituire l'immagine" }, { "entityType": "uiText", "entityKey": "profile.avatar.save", "field": "text", "sourceText": "Save picture", "targetText": "Salvare la foto" }, { "entityType": "uiText", "entityKey": "profile.avatar.saved", "field": "text", "sourceText": "Profile picture updated.", "targetText": "Foto del profilo aggiornata." }, { "entityType": "uiText", "entityKey": "profile.avatar.saving", "field": "text", "sourceText": "Saving...", "targetText": "Salvataggio..." }, { "entityType": "uiText", "entityKey": "profile.avatar.zoom", "field": "text", "sourceText": "Zoom", "targetText": "Ingrandimento" }, { "entityType": "uiText", "entityKey": "profile.subtitle", "field": "text", "sourceText": "Your picture is shown next to your name in tickets and in the sidebar.", "targetText": "La sua foto viene mostrata accanto al suo nome nei ticket e nella barra laterale." }, { "entityType": "uiText", "entityKey": "profile.title", "field": "text", "sourceText": "Profile picture", "targetText": "Foto del profilo" }, { "entityType": "uiText", "entityKey": "register.allFieldsRequired", "field": "text", "sourceText": "Please fill in all fields.", "targetText": "Compili tutti i campi." }, { "entityType": "uiText", "entityKey": "register.backToLogin", "field": "text", "sourceText": "Back to sign in", "targetText": "Torna all'accesso" }, { "entityType": "uiText", "entityKey": "register.description", "field": "text", "sourceText": "Register to submit tickets and follow their progress. Your sign-in name is derived from your e-mail address and shown once you are done.", "targetText": "Si registri per inviare ticket e seguirne l'avanzamento. Il suo nome di accesso deriva dal suo indirizzo e-mail e le verrà mostrato alla fine." }, { "entityType": "uiText", "entityKey": "register.disabledBody", "field": "text", "sourceText": "This system does not accept self-registration. Please ask your administrator for an account.", "targetText": "Questo sistema non accetta la registrazione autonoma. Chieda un account al suo amministratore." }, { "entityType": "uiText", "entityKey": "register.disabledTitle", "field": "text", "sourceText": "Registration is not available", "targetText": "La registrazione non è disponibile" }, { "entityType": "uiText", "entityKey": "register.doneBody", "field": "text", "sourceText": "You can sign in now with the password you just chose. If e-mail is set up on this system, a message with your sign-in name is on its way.", "targetText": "Ora può accedere con la password che ha appena scelto. Se su questo sistema l'e-mail è configurata, è in arrivo un messaggio con il suo nome di accesso." }, { "entityType": "uiText", "entityKey": "register.doneTitle", "field": "text", "sourceText": "Your account is ready", "targetText": "Il suo account è pronto" }, { "entityType": "uiText", "entityKey": "register.email", "field": "text", "sourceText": "E-mail address", "targetText": "Indirizzo e-mail" }, { "entityType": "uiText", "entityKey": "register.emailPlaceholder", "field": "text", "sourceText": "you@example.com", "targetText": "tu@esempio.com" }, { "entityType": "uiText", "entityKey": "register.error", "field": "text", "sourceText": "The account could not be created. Please try again later.", "targetText": "Non è stato possibile creare l'account. Riprovi più tardi." }, { "entityType": "uiText", "entityKey": "register.firstName", "field": "text", "sourceText": "First name", "targetText": "Nome" }, { "entityType": "uiText", "entityKey": "register.lastName", "field": "text", "sourceText": "Last name", "targetText": "Cognome" }, { "entityType": "uiText", "entityKey": "register.password", "field": "text", "sourceText": "Password", "targetText": "Password" }, { "entityType": "uiText", "entityKey": "register.sending", "field": "text", "sourceText": "Creating account...", "targetText": "Creazione dell'account..." }, { "entityType": "uiText", "entityKey": "register.submit", "field": "text", "sourceText": "Create account", "targetText": "Creare l'account" }, { "entityType": "uiText", "entityKey": "register.title", "field": "text", "sourceText": "Create an account", "targetText": "Creare un account" }, { "entityType": "uiText", "entityKey": "register.toLogin", "field": "text", "sourceText": "Go to sign in", "targetText": "Vai all'accesso" }, { "entityType": "uiText", "entityKey": "register.yourUsername", "field": "text", "sourceText": "Your sign-in name", "targetText": "Il suo nome di accesso" }, { "entityType": "uiText", "entityKey": "reports.agent", "field": "text", "sourceText": "Agent", "targetText": "Agente" }, { "entityType": "uiText", "entityKey": "reports.allAgents", "field": "text", "sourceText": "All agents", "targetText": "Tutti gli agenti" }, { "entityType": "uiText", "entityKey": "reports.allCategories", "field": "text", "sourceText": "All categories", "targetText": "Tutte le categorie" }, { "entityType": "uiText", "entityKey": "reports.allChannels", "field": "text", "sourceText": "All channels", "targetText": "Tutti i canali" }, { "entityType": "uiText", "entityKey": "reports.allMainCategories", "field": "text", "sourceText": "All main categories", "targetText": "Tutte le categorie principali" }, { "entityType": "uiText", "entityKey": "reports.allPlaceholder", "field": "text", "sourceText": "All", "targetText": "Tutti" }, { "entityType": "uiText", "entityKey": "reports.allPriorities", "field": "text", "sourceText": "All priorities", "targetText": "Tutte le priorità" }, { "entityType": "uiText", "entityKey": "reports.allStatuses", "field": "text", "sourceText": "All statuses", "targetText": "Tutti gli stati" }, { "entityType": "uiText", "entityKey": "reports.allSubCategories", "field": "text", "sourceText": "All subcategories", "targetText": "Tutte le sottocategorie" }, { "entityType": "uiText", "entityKey": "reports.allTeams", "field": "text", "sourceText": "All teams", "targetText": "Tutti i team" }, { "entityType": "uiText", "entityKey": "reports.allUsers", "field": "text", "sourceText": "All users", "targetText": "Tutti gli utenti" }, { "entityType": "uiText", "entityKey": "reports.autoAssign.assigned", "field": "text", "sourceText": "Assigned automatically", "targetText": "Assegnati automaticamente" }, { "entityType": "uiText", "entityKey": "reports.autoAssign.formerMember", "field": "text", "sourceText": "no longer in the team", "targetText": "non più nel team" }, { "entityType": "uiText", "entityKey": "reports.autoAssign.noCandidate", "field": "text", "sourceText": "Nobody available", "targetText": "Nessuno disponibile" }, { "entityType": "uiText", "entityKey": "reports.autoAssign.noCandidateHint", "field": "text", "sourceText": "Tickets that stayed unassigned because every agent of the team was busy or away.", "targetText": "Ticket restati senza assegnazione perché ogni agente del team era occupato o assente." }, { "entityType": "uiText", "entityKey": "reports.autoAssign.noCandidateTickets", "field": "text", "sourceText": "Most recent:", "targetText": "I più recenti:" }, { "entityType": "uiText", "entityKey": "reports.autoAssign.noTeams", "field": "text", "sourceText": "No team distributes tickets automatically. The setting is per team in Teams.", "targetText": "Nessun team distribuisce i ticket automaticamente. L'impostazione è per team, nella pagina Team." }, { "entityType": "uiText", "entityKey": "reports.autoAssign.subtitle", "field": "text", "sourceText": "What the distribution did in the selected period — a log of the automation, not a rating of people.", "targetText": "Che cosa ha fatto la distribuzione nel periodo scelto: un registro dell'automazione, non una valutazione delle persone." }, { "entityType": "uiText", "entityKey": "reports.autoAssign.teams", "field": "text", "sourceText": "Teams in this view", "targetText": "Team in questa vista" }, { "entityType": "uiText", "entityKey": "reports.autoAssign.tickets", "field": "text", "sourceText": "Tickets", "targetText": "Ticket" }, { "entityType": "uiText", "entityKey": "reports.autoAssign.title", "field": "text", "sourceText": "Automatic assignment", "targetText": "Assegnazione automatica" }, { "entityType": "uiText", "entityKey": "reports.category", "field": "text", "sourceText": "Category", "targetText": "Categoria" }, { "entityType": "uiText", "entityKey": "reports.channel", "field": "text", "sourceText": "Channel", "targetText": "Canale" }, { "entityType": "uiText", "entityKey": "reports.charts.agents", "field": "text", "sourceText": "Agents", "targetText": "Agenti" }, { "entityType": "uiText", "entityKey": "reports.charts.averagesSkipped", "field": "text", "sourceText": "Average processing times are not calculated for more than {limit} tickets. Narrow the filter to see them.", "targetText": "I tempi medi di lavorazione non vengono calcolati per più di {limit} ticket. Restringa il filtro per vederli." }, { "entityType": "uiText", "entityKey": "reports.charts.avgNetProcessing", "field": "text", "sourceText": "Avg net processing (h)", "targetText": "Lavorazione netta media (h)" }, { "entityType": "uiText", "entityKey": "reports.charts.avgWaitingOtherTeam", "field": "text", "sourceText": "Avg waiting for other team (h)", "targetText": "Attesa media di un altro team (h)" }, { "entityType": "uiText", "entityKey": "reports.charts.avgWaitingUser", "field": "text", "sourceText": "Avg waiting for user (h)", "targetText": "Attesa media dell'utente (h)" }, { "entityType": "uiText", "entityKey": "reports.charts.byAgent", "field": "text", "sourceText": "By agent", "targetText": "Per agente" }, { "entityType": "uiText", "entityKey": "reports.charts.byChannel", "field": "text", "sourceText": "By channel", "targetText": "Per canale" }, { "entityType": "uiText", "entityKey": "reports.charts.byLocation", "field": "text", "sourceText": "By location", "targetText": "Per sede" }, { "entityType": "uiText", "entityKey": "reports.charts.byMainCategory", "field": "text", "sourceText": "By main category", "targetText": "Per categoria principale" }, { "entityType": "uiText", "entityKey": "reports.charts.byPriority", "field": "text", "sourceText": "By priority", "targetText": "Per priorità" }, { "entityType": "uiText", "entityKey": "reports.charts.byStatus", "field": "text", "sourceText": "By status", "targetText": "Per stato" }, { "entityType": "uiText", "entityKey": "reports.charts.bySubCategory", "field": "text", "sourceText": "By subcategory", "targetText": "Per sottocategoria" }, { "entityType": "uiText", "entityKey": "reports.charts.byTeam", "field": "text", "sourceText": "By processing team", "targetText": "Per team che lavora il ticket" }, { "entityType": "uiText", "entityKey": "reports.charts.byUser", "field": "text", "sourceText": "By user", "targetText": "Per utente" }, { "entityType": "uiText", "entityKey": "reports.charts.count", "field": "text", "sourceText": "Count", "targetText": "Numero" }, { "entityType": "uiText", "entityKey": "reports.charts.hours", "field": "text", "sourceText": "Hours", "targetText": "Ore" }, { "entityType": "uiText", "entityKey": "reports.charts.open", "field": "text", "sourceText": "Open", "targetText": "Aperti" }, { "entityType": "uiText", "entityKey": "reports.charts.overTime", "field": "text", "sourceText": "Tickets over time", "targetText": "Ticket nel tempo" }, { "entityType": "uiText", "entityKey": "reports.charts.resolved", "field": "text", "sourceText": "Resolved", "targetText": "Risolti" }, { "entityType": "uiText", "entityKey": "reports.charts.share", "field": "text", "sourceText": "Share", "targetText": "Quota" }, { "entityType": "uiText", "entityKey": "reports.charts.showingTop", "field": "text", "sourceText": "Showing the largest {shown} of {total} groups; {other} tickets are in the groups not shown.", "targetText": "Sono mostrati i {shown} gruppi più grandi di {total}; {other} ticket stanno nei gruppi non mostrati." }, { "entityType": "uiText", "entityKey": "reports.charts.slaBreakdown", "field": "text", "sourceText": "SLA waiting times (avg hours)", "targetText": "Tempi di attesa SLA (ore medie)" }, { "entityType": "uiText", "entityKey": "reports.charts.tickets", "field": "text", "sourceText": "Tickets", "targetText": "Ticket" }, { "entityType": "uiText", "entityKey": "reports.charts.total", "field": "text", "sourceText": "Total", "targetText": "Totale" }, { "entityType": "uiText", "entityKey": "reports.charts.unassigned", "field": "text", "sourceText": "Unassigned", "targetText": "Non assegnati" }, { "entityType": "uiText", "entityKey": "reports.chooseDate", "field": "text", "sourceText": "Choose date:", "targetText": "Scegliere la data:" }, { "entityType": "uiText", "entityKey": "reports.confirmPages", "field": "text", "sourceText": "Are you sure you want to export approximately {pages} pages?", "targetText": "Vuole davvero esportare circa {pages} pagine?" }, { "entityType": "uiText", "entityKey": "reports.csat.average", "field": "text", "sourceText": "Average score", "targetText": "Punteggio medio" }, { "entityType": "uiText", "entityKey": "reports.csat.byAgent", "field": "text", "sourceText": "By agent", "targetText": "Per agente" }, { "entityType": "uiText", "entityKey": "reports.csat.byTeam", "field": "text", "sourceText": "By team", "targetText": "Per team" }, { "entityType": "uiText", "entityKey": "reports.csat.comments", "field": "text", "sourceText": "Latest comments", "targetText": "Ultimi commenti" }, { "entityType": "uiText", "entityKey": "reports.csat.disabled", "field": "text", "sourceText": "Satisfaction surveys are not enabled.", "targetText": "I sondaggi di soddisfazione non sono attivi." }, { "entityType": "uiText", "entityKey": "reports.csat.filterAll", "field": "text", "sourceText": "All tickets", "targetText": "Tutti i ticket" }, { "entityType": "uiText", "entityKey": "reports.csat.filterLabel", "field": "text", "sourceText": "Satisfaction", "targetText": "Soddisfazione" }, { "entityType": "uiText", "entityKey": "reports.csat.filterRated", "field": "text", "sourceText": "Rated only", "targetText": "Solo valutati" }, { "entityType": "uiText", "entityKey": "reports.csat.filterScoreMax", "field": "text", "sourceText": "Score to", "targetText": "Punteggio fino a" }, { "entityType": "uiText", "entityKey": "reports.csat.filterScoreMin", "field": "text", "sourceText": "Score from", "targetText": "Punteggio da" }, { "entityType": "uiText", "entityKey": "reports.csat.filterUnrated", "field": "text", "sourceText": "Not rated", "targetText": "Non valutati" }, { "entityType": "uiText", "entityKey": "reports.csat.noData", "field": "text", "sourceText": "No survey data in the selected period.", "targetText": "Nessun dato di sondaggio nel periodo scelto." }, { "entityType": "uiText", "entityKey": "reports.csat.notAsked", "field": "text", "sourceText": "Closed without survey", "targetText": "Chiusi senza sondaggio" }, { "entityType": "uiText", "entityKey": "reports.csat.notAskedHint", "field": "text", "sourceText": "Closed tickets that did not receive a survey (no requester, merged reports, incident links, throttling, or surveys disabled).", "targetText": "Ticket chiusi che non hanno ricevuto un sondaggio (nessun richiedente, segnalazioni unite, collegamenti a un guasto, limitazione o sondaggi disattivati)." }, { "entityType": "uiText", "entityKey": "reports.csat.responseRate", "field": "text", "sourceText": "Response rate", "targetText": "Tasso di risposta" }, { "entityType": "uiText", "entityKey": "reports.csat.responses", "field": "text", "sourceText": "Responses", "targetText": "Risposte" }, { "entityType": "uiText", "entityKey": "reports.csat.satisfactionRate", "field": "text", "sourceText": "Satisfaction rate (4-5 stars)", "targetText": "Tasso di soddisfazione (4-5 stelle)" }, { "entityType": "uiText", "entityKey": "reports.csat.sent", "field": "text", "sourceText": "Surveys sent", "targetText": "Sondaggi inviati" }, { "entityType": "uiText", "entityKey": "reports.csat.title", "field": "text", "sourceText": "Customer satisfaction (CSAT)", "targetText": "Soddisfazione dei clienti (CSAT)" }, { "entityType": "uiText", "entityKey": "reports.csat.trend", "field": "text", "sourceText": "Trend", "targetText": "Andamento" }, { "entityType": "uiText", "entityKey": "reports.csvExport", "field": "text", "sourceText": "CSV export", "targetText": "Esportazione CSV" }, { "entityType": "uiText", "entityKey": "reports.csvExported", "field": "text", "sourceText": "CSV exported!", "targetText": "CSV esportato!" }, { "entityType": "uiText", "entityKey": "reports.csvHeaders", "field": "text", "sourceText": "ID;Title;Status;Priority;Category;Assigned to;Created at;Waiting user (h);Waiting ERP (h);Waiting IT infra (h);Net processing (h)", "targetText": "ID;Titolo;Stato;Priorità;Categoria;Assegnato a;Creato il;Attesa utente (h);Attesa ERP (h);Attesa infrastruttura IT (h);Lavorazione netta (h)" }, { "entityType": "uiText", "entityKey": "reports.date", "field": "text", "sourceText": "Date", "targetText": "Data" }, { "entityType": "uiText", "entityKey": "reports.duplicates.byChannel", "field": "text", "sourceText": "Channel combination (original to duplicate)", "targetText": "Combinazione di canali (dall'originale al duplicato)" }, { "entityType": "uiText", "entityKey": "reports.duplicates.byRequester", "field": "text", "sourceText": "Per requester", "targetText": "Per richiedente" }, { "entityType": "uiText", "entityKey": "reports.duplicates.heading", "field": "text", "sourceText": "Duplicate reports", "targetText": "Segnalazioni duplicate" }, { "entityType": "uiText", "entityKey": "reports.duplicates.hint", "field": "text", "sourceText": "A high count for one person usually means the same issue arrived through two channels, not that someone works badly. The channel breakdown is the part you can act on.", "targetText": "Un numero alto per una persona significa di solito che lo stesso problema è arrivato da due canali, non che qualcuno lavori male. La suddivisione per canale è la parte su cui può agire." }, { "entityType": "uiText", "entityKey": "reports.duplicates.merged", "field": "text", "sourceText": "Tickets merged", "targetText": "Ticket uniti" }, { "entityType": "uiText", "entityKey": "reports.duplicates.none", "field": "text", "sourceText": "No tickets were merged in this period.", "targetText": "In questo periodo non è stato unito nessun ticket." }, { "entityType": "uiText", "entityKey": "reports.duplicates.originals", "field": "text", "sourceText": "Merged into", "targetText": "Uniti in" }, { "entityType": "uiText", "entityKey": "reports.duplicates.requesters", "field": "text", "sourceText": "People affected", "targetText": "Persone interessate" }, { "entityType": "uiText", "entityKey": "reports.duplicates.unknown", "field": "text", "sourceText": "{count} duplicates could not be attributed to a requester (no address and no own account).", "targetText": "{count} duplicati non hanno potuto essere attribuiti a un richiedente (nessun indirizzo e nessun account proprio)." }, { "entityType": "uiText", "entityKey": "reports.exportFailed", "field": "text", "sourceText": "Export failed.", "targetText": "Esportazione non riuscita." }, { "entityType": "uiText", "entityKey": "reports.exportLoadingTickets", "field": "text", "sourceText": "Loading {total} tickets for the export...", "targetText": "Caricamento di {total} ticket per l'esportazione..." }, { "entityType": "uiText", "entityKey": "reports.exportProgress", "field": "text", "sourceText": "Loading tickets... {loaded} of {total}", "targetText": "Caricamento dei ticket... {loaded} di {total}" }, { "entityType": "uiText", "entityKey": "reports.filter", "field": "text", "sourceText": "Filter", "targetText": "Filtro" }, { "entityType": "uiText", "entityKey": "reports.from", "field": "text", "sourceText": "From", "targetText": "Da" }, { "entityType": "uiText", "entityKey": "reports.generateReport", "field": "text", "sourceText": "Generate report", "targetText": "Generare il report" }, { "entityType": "uiText", "entityKey": "reports.incidents.heading", "field": "text", "sourceText": "Group incidents", "targetText": "Incidenti collettivi" }, { "entityType": "uiText", "entityKey": "reports.incidents.hint", "field": "text", "sourceText": "Each report keeps its own requester, status and deadline. The figure shows how much reporting one outage produced, not how much time was saved.", "targetText": "Ogni segnalazione mantiene il proprio richiedente, il proprio stato e la propria scadenza. Il valore mostra quante segnalazioni ha prodotto un guasto, non quanto tempo è stato risparmiato." }, { "entityType": "uiText", "entityKey": "reports.incidents.incidents", "field": "text", "sourceText": "Group incidents", "targetText": "Incidenti collettivi" }, { "entityType": "uiText", "entityKey": "reports.incidents.largest", "field": "text", "sourceText": "Largest incidents", "targetText": "Incidenti più grandi" }, { "entityType": "uiText", "entityKey": "reports.incidents.none", "field": "text", "sourceText": "No group incidents in this period.", "targetText": "Nessun incidente collettivo in questo periodo." }, { "entityType": "uiText", "entityKey": "reports.incidents.ratio", "field": "text", "sourceText": "Reports per incident", "targetText": "Segnalazioni per incidente" }, { "entityType": "uiText", "entityKey": "reports.incidents.reports", "field": "text", "sourceText": "Reports attached", "targetText": "Segnalazioni agganciate" }, { "entityType": "uiText", "entityKey": "reports.incidents.resolved", "field": "text", "sourceText": "Incidents resolved", "targetText": "Incidenti risolti" }, { "entityType": "uiText", "entityKey": "reports.incidents.summary", "field": "text", "sourceText": "{reports} reports were handled through {incidents} incidents.", "targetText": "{reports} segnalazioni sono state gestite con {incidents} incidenti." }, { "entityType": "uiText", "entityKey": "reports.includeTicketTable", "field": "text", "sourceText": "Include ticket table in export", "targetText": "Includere la tabella dei ticket nell'esportazione" }, { "entityType": "uiText", "entityKey": "reports.includeTicketTableSlow", "field": "text", "sourceText": "With this many tickets the export can take a while.", "targetText": "Con questo numero di ticket l'esportazione può richiedere un po' di tempo." }, { "entityType": "uiText", "entityKey": "reports.includeTicketTableWarning", "field": "text", "sourceText": "All {total} tickets will be added to the export as a table, approximately {pages} pages.", "targetText": "Tutti i {total} ticket verranno aggiunti all'esportazione come tabella, circa {pages} pagine." }, { "entityType": "uiText", "entityKey": "reports.loadError", "field": "text", "sourceText": "Error loading report.", "targetText": "Errore durante il caricamento del report." }, { "entityType": "uiText", "entityKey": "reports.location", "field": "text", "sourceText": "Location", "targetText": "Sede" }, { "entityType": "uiText", "entityKey": "reports.mainCategory", "field": "text", "sourceText": "Main category", "targetText": "Categoria principale" }, { "entityType": "uiText", "entityKey": "reports.noData", "field": "text", "sourceText": "No data to export.", "targetText": "Nessun dato da esportare." }, { "entityType": "uiText", "entityKey": "reports.openDatePicker", "field": "text", "sourceText": "Show date picker", "targetText": "Mostrare il selettore della data" }, { "entityType": "uiText", "entityKey": "reports.pagesEstimate", "field": "text", "sourceText": "approx. {pages} pages", "targetText": "circa {pages} pagine" }, { "entityType": "uiText", "entityKey": "reports.pdfBuilding", "field": "text", "sourceText": "Creating the PDF...", "targetText": "Creazione del PDF..." }, { "entityType": "uiText", "entityKey": "reports.pdfChartsHeading", "field": "text", "sourceText": "Charts", "targetText": "Diagrammi" }, { "entityType": "uiText", "entityKey": "reports.pdfDataHeading", "field": "text", "sourceText": "Ticket data", "targetText": "Dati dei ticket" }, { "entityType": "uiText", "entityKey": "reports.pdfExport", "field": "text", "sourceText": "PDF export", "targetText": "Esportazione PDF" }, { "entityType": "uiText", "entityKey": "reports.pdfExported", "field": "text", "sourceText": "PDF exported!", "targetText": "PDF esportato!" }, { "entityType": "uiText", "entityKey": "reports.pdfGeneratedOn", "field": "text", "sourceText": "Generated on", "targetText": "Generato il" }, { "entityType": "uiText", "entityKey": "reports.pdfReportTitle", "field": "text", "sourceText": "Ticket Report", "targetText": "Report dei ticket" }, { "entityType": "uiText", "entityKey": "reports.pdfRowLimit", "field": "text", "sourceText": "The PDF contains at most {max} tickets; use the CSV export for the complete data.", "targetText": "Il PDF contiene al massimo {max} ticket; per i dati completi usi l'esportazione CSV." }, { "entityType": "uiText", "entityKey": "reports.pdfRowsTruncated", "field": "text", "sourceText": "Showing the first {shown} of {total} rows.", "targetText": "Sono mostrate le prime {shown} righe di {total}." }, { "entityType": "uiText", "entityKey": "reports.priority", "field": "text", "sourceText": "Priority", "targetText": "Priorità" }, { "entityType": "uiText", "entityKey": "reports.requester", "field": "text", "sourceText": "Requester", "targetText": "Richiedente" }, { "entityType": "uiText", "entityKey": "reports.sla.avg", "field": "text", "sourceText": "Avg. time used", "targetText": "Tempo medio usato" }, { "entityType": "uiText", "entityKey": "reports.sla.breached", "field": "text", "sourceText": "Breached", "targetText": "Superati" }, { "entityType": "uiText", "entityKey": "reports.sla.countsClocks", "field": "text", "sourceText": "Counted per target, not per ticket: a ticket with a first-reply and a resolution target counts twice.", "targetText": "Conteggio per obiettivo, non per ticket: un ticket con un obiettivo di prima risposta e uno di risoluzione conta due volte." }, { "entityType": "uiText", "entityKey": "reports.sla.heading", "field": "text", "sourceText": "Service level agreements", "targetText": "Accordi sui livelli di servizio" }, { "entityType": "uiText", "entityKey": "reports.sla.incidentHint", "field": "text", "sourceText": "Closing thirty reports through one group incident produces thirty met targets from a single piece of work. The second figure leaves those reports out.", "targetText": "Chiudere trenta segnalazioni con un solo incidente collettivo produce trenta obiettivi rispettati da un unico lavoro. Il secondo valore lascia fuori quelle segnalazioni." }, { "entityType": "uiText", "entityKey": "reports.sla.met", "field": "text", "sourceText": "Met", "targetText": "Rispettati" }, { "entityType": "uiText", "entityKey": "reports.sla.metWithoutIncidents", "field": "text", "sourceText": "Met without group incidents", "targetText": "Rispettati senza incidenti collettivi" }, { "entityType": "uiText", "entityKey": "reports.sla.metric", "field": "text", "sourceText": "Target", "targetText": "Obiettivo" }, { "entityType": "uiText", "entityKey": "reports.sla.metricFirstResponse", "field": "text", "sourceText": "First response", "targetText": "Prima risposta" }, { "entityType": "uiText", "entityKey": "reports.sla.metricResolution", "field": "text", "sourceText": "Resolution", "targetText": "Risoluzione" }, { "entityType": "uiText", "entityKey": "reports.sla.noData", "field": "text", "sourceText": "No deadlines started in this period.", "targetText": "In questo periodo non è partita nessuna scadenza." }, { "entityType": "uiText", "entityKey": "reports.sla.notEnabled", "field": "text", "sourceText": "No SLA rule is active, so nothing is being measured.", "targetText": "Nessuna regola SLA è attiva, quindi non viene misurato niente." }, { "entityType": "uiText", "entityKey": "reports.sla.open", "field": "text", "sourceText": "Still running", "targetText": "Ancora in corso" }, { "entityType": "uiText", "entityKey": "reports.sla.rate", "field": "text", "sourceText": "Achieved", "targetText": "Raggiunto" }, { "entityType": "uiText", "entityKey": "reports.sla.rateWithoutIncidents", "field": "text", "sourceText": "Achieved without group incidents", "targetText": "Raggiunto senza incidenti collettivi" }, { "entityType": "uiText", "entityKey": "reports.status", "field": "text", "sourceText": "Status", "targetText": "Stato" }, { "entityType": "uiText", "entityKey": "reports.subCategory", "field": "text", "sourceText": "Subcategory", "targetText": "Sottocategoria" }, { "entityType": "uiText", "entityKey": "reports.subtitle", "field": "text", "sourceText": "Ticket analyses and statistics", "targetText": "Analisi e statistiche dei ticket" }, { "entityType": "uiText", "entityKey": "reports.team", "field": "text", "sourceText": "Processing team", "targetText": "Team che lavora il ticket" }, { "entityType": "uiText", "entityKey": "reports.time.billed", "field": "text", "sourceText": "Billed", "targetText": "Fatturato" }, { "entityType": "uiText", "entityKey": "reports.time.byAgent", "field": "text", "sourceText": "By agent", "targetText": "Per agente" }, { "entityType": "uiText", "entityKey": "reports.time.byCategory", "field": "text", "sourceText": "By category", "targetText": "Per categoria" }, { "entityType": "uiText", "entityKey": "reports.time.byDate", "field": "text", "sourceText": "By day", "targetText": "Per giorno" }, { "entityType": "uiText", "entityKey": "reports.time.byRequester", "field": "text", "sourceText": "By requester", "targetText": "Per richiedente" }, { "entityType": "uiText", "entityKey": "reports.time.byTeam", "field": "text", "sourceText": "By team", "targetText": "Per team" }, { "entityType": "uiText", "entityKey": "reports.time.capped", "field": "text", "sourceText": "Showing the largest {shown} of {total} groups. Use the CSV export for the complete figures.", "targetText": "Sono mostrati i {shown} gruppi più grandi di {total}. Per i valori completi usi l'esportazione CSV." }, { "entityType": "uiText", "entityKey": "reports.time.checkNotice", "field": "text", "sourceText": "These figures come from entries made by agents and from the rounding rules you configured. Please check them before invoicing — they are a working basis, not an audited invoice.", "targetText": "Questi valori vengono dalle voci inserite dagli agenti e dalle regole di arrotondamento che ha configurato. Li controlli prima di fatturare: sono una base di lavoro, non una fattura verificata." }, { "entityType": "uiText", "entityKey": "reports.time.colBilled", "field": "text", "sourceText": "Billed (min)", "targetText": "Fatturato (min)" }, { "entityType": "uiText", "entityKey": "reports.time.colLogged", "field": "text", "sourceText": "Logged (min)", "targetText": "Registrato (min)" }, { "entityType": "uiText", "entityKey": "reports.time.colNote", "field": "text", "sourceText": "Note", "targetText": "Nota" }, { "entityType": "uiText", "entityKey": "reports.time.colTicket", "field": "text", "sourceText": "Ticket", "targetText": "Ticket" }, { "entityType": "uiText", "entityKey": "reports.time.entries", "field": "text", "sourceText": "Entries", "targetText": "Voci" }, { "entityType": "uiText", "entityKey": "reports.time.exportCsv", "field": "text", "sourceText": "Export entries (CSV)", "targetText": "Esportare le voci (CSV)" }, { "entityType": "uiText", "entityKey": "reports.time.exportHint", "field": "text", "sourceText": "Individual entries, never truncated — the basis for invoicing.", "targetText": "Le singole voci, mai troncate: la base per la fatturazione." }, { "entityType": "uiText", "entityKey": "reports.time.exportPdf", "field": "text", "sourceText": "Export entries (PDF)", "targetText": "Esportare le voci (PDF)" }, { "entityType": "uiText", "entityKey": "reports.time.exportPdfHint", "field": "text", "sourceText": "The same entries as a document to hand over — capped at 20,000 entries, which the document states.", "targetText": "Le stesse voci come documento da consegnare, con un limite di 20.000 voci, che il documento riporta." }, { "entityType": "uiText", "entityKey": "reports.time.exportXlsx", "field": "text", "sourceText": "Export entries (Excel)", "targetText": "Esportare le voci (Excel)" }, { "entityType": "uiText", "entityKey": "reports.time.logged", "field": "text", "sourceText": "Logged", "targetText": "Registrato" }, { "entityType": "uiText", "entityKey": "reports.time.noData", "field": "text", "sourceText": "No time logged in the selected period.", "targetText": "Nessun tempo registrato nel periodo scelto." }, { "entityType": "uiText", "entityKey": "reports.time.pdfEntriesHeading", "field": "text", "sourceText": "Time entries", "targetText": "Voci di tempo" }, { "entityType": "uiText", "entityKey": "reports.time.pdfTitle", "field": "text", "sourceText": "Time report", "targetText": "Report dei tempi" }, { "entityType": "uiText", "entityKey": "reports.time.rounding", "field": "text", "sourceText": "Rounding: increment {inc} min, minimum {min} min per entry. Billed values are rounded per entry, never the total.", "targetText": "Arrotondamento: scatto di {inc} min, minimo {min} min per voce. I valori fatturati vengono arrotondati per voce, mai il totale." }, { "entityType": "uiText", "entityKey": "reports.time.tickets", "field": "text", "sourceText": "Tickets with time", "targetText": "Ticket con tempo registrato" }, { "entityType": "uiText", "entityKey": "reports.time.ticketsHint", "field": "text", "sourceText": "40 hours on 3 out of 500 tickets is not an evaluation — it is three agents who are the only ones logging.", "targetText": "40 ore su 3 ticket di 500 non sono una valutazione: sono tre agenti che registrano il tempo mentre gli altri no." }, { "entityType": "uiText", "entityKey": "reports.time.title", "field": "text", "sourceText": "Time spent", "targetText": "Tempo impiegato" }, { "entityType": "uiText", "entityKey": "reports.time.xlsxSheetName", "field": "text", "sourceText": "Time entries", "targetText": "Voci di tempo" }, { "entityType": "uiText", "entityKey": "reports.title", "field": "text", "sourceText": "Reports", "targetText": "Report" }, { "entityType": "uiText", "entityKey": "reports.to", "field": "text", "sourceText": "To", "targetText": "A" }, { "entityType": "uiText", "entityKey": "reports.user", "field": "text", "sourceText": "User", "targetText": "Utente" }, { "entityType": "uiText", "entityKey": "reports.xlsxExport", "field": "text", "sourceText": "Excel export", "targetText": "Esportazione Excel" }, { "entityType": "uiText", "entityKey": "reports.xlsxSummarySheet", "field": "text", "sourceText": "Key figures", "targetText": "Valori chiave" }, { "entityType": "uiText", "entityKey": "reports.xlsxTicketsSheet", "field": "text", "sourceText": "Tickets", "targetText": "Ticket" }, { "entityType": "uiText", "entityKey": "requestWorkflows.approval.decidedOn", "field": "text", "sourceText": "Decided on {0}", "targetText": "Deciso il {0}" }, { "entityType": "uiText", "entityKey": "requestWorkflows.approval.noApprover", "field": "text", "sourceText": "no approver could be determined", "targetText": "non è stato possibile determinare nessun approvatore" }, { "entityType": "uiText", "entityKey": "requestWorkflows.approval.notSent", "field": "text", "sourceText": "The request has not been sent yet.", "targetText": "La richiesta non è ancora stata inviata." }, { "entityType": "uiText", "entityKey": "requestWorkflows.approval.reassign", "field": "text", "sourceText": "Reassign", "targetText": "Riassegnare" }, { "entityType": "uiText", "entityKey": "requestWorkflows.approval.reassignPrompt", "field": "text", "sourceText": "Send this approval to which e-mail address instead?", "targetText": "A quale indirizzo e-mail inviare invece questa approvazione?" }, { "entityType": "uiText", "entityKey": "requestWorkflows.approval.reassigned", "field": "text", "sourceText": "The approval request was reassigned. The new approver receives the link shortly.", "targetText": "La richiesta di approvazione è stata riassegnata. Il nuovo approvatore riceve il link a breve." }, { "entityType": "uiText", "entityKey": "requestWorkflows.approval.title", "field": "text", "sourceText": "Approvals", "targetText": "Approvazioni" }, { "entityType": "uiText", "entityKey": "requestWorkflows.approval.waiting", "field": "text", "sourceText": "Waiting since {0}", "targetText": "In attesa dal {0}" }, { "entityType": "uiText", "entityKey": "requestWorkflows.approvalReassigned", "field": "text", "sourceText": "The approval request was reassigned. The new approver receives the link shortly.", "targetText": "La richiesta di approvazione è stata riassegnata. Il nuovo approvatore riceve il link a breve." }, { "entityType": "uiText", "entityKey": "requestWorkflows.errors.alreadyDecided", "field": "text", "sourceText": "This approval has already been decided and cannot be reassigned.", "targetText": "Questa approvazione è già stata decisa e non può essere riassegnata." }, { "entityType": "uiText", "entityKey": "requestWorkflows.errors.approvalNotFound", "field": "text", "sourceText": "Approval request not found.", "targetText": "Richiesta di approvazione non trovata." }, { "entityType": "uiText", "entityKey": "requestWorkflows.errors.approverRequired", "field": "text", "sourceText": "Every approval stage needs an approver.", "targetText": "Ogni fase di approvazione ha bisogno di un approvatore." }, { "entityType": "uiText", "entityKey": "requestWorkflows.errors.awaitingApproval", "field": "text", "sourceText": "This task is waiting for approval and cannot be worked on yet.", "targetText": "Questa attività attende un'approvazione e non può ancora essere lavorata." }, { "entityType": "uiText", "entityKey": "requestWorkflows.errors.forbidden", "field": "text", "sourceText": "Forbidden.", "targetText": "Non consentito." }, { "entityType": "uiText", "entityKey": "requestWorkflows.errors.invalidApprover", "field": "text", "sourceText": "One of the selected approvers does not exist.", "targetText": "Uno degli approvatori selezionati non esiste." }, { "entityType": "uiText", "entityKey": "requestWorkflows.errors.invalidApproverEmail", "field": "text", "sourceText": "Please enter a valid e-mail address.", "targetText": "Inserisca un indirizzo e-mail valido." }, { "entityType": "uiText", "entityKey": "requestWorkflows.errors.invalidApproverField", "field": "text", "sourceText": "One of the selected fields does not exist or cannot hold an e-mail address.", "targetText": "Uno dei campi selezionati non esiste oppure non può contenere un indirizzo e-mail." }, { "entityType": "uiText", "entityKey": "requestWorkflows.errors.invalidReminder", "field": "text", "sourceText": "The reminder must be between 1 and {0} hours.", "targetText": "Il promemoria deve essere compreso tra 1 e {0} ore." }, { "entityType": "uiText", "entityKey": "requestWorkflows.errors.invalidSelection", "field": "text", "sourceText": "Unknown selection mode.", "targetText": "Modalità di selezione sconosciuta." }, { "entityType": "uiText", "entityKey": "requestWorkflows.errors.invalidStage", "field": "text", "sourceText": "One of the selected approval stages does not belong to this workflow.", "targetText": "Una delle fasi di approvazione selezionate non appartiene a questo workflow." }, { "entityType": "uiText", "entityKey": "requestWorkflows.errors.invalidTeam", "field": "text", "sourceText": "One of the selected teams does not exist or is inactive.", "targetText": "Uno dei team selezionati non esiste oppure non è attivo." }, { "entityType": "uiText", "entityKey": "requestWorkflows.errors.loadFailed", "field": "text", "sourceText": "The request workflows could not be loaded.", "targetText": "Non è stato possibile caricare i workflow di richiesta." }, { "entityType": "uiText", "entityKey": "requestWorkflows.errors.nameRequired", "field": "text", "sourceText": "Every step needs a name.", "targetText": "Ogni passaggio ha bisogno di un nome." }, { "entityType": "uiText", "entityKey": "requestWorkflows.errors.notFound", "field": "text", "sourceText": "Request workflow not found.", "targetText": "Workflow di richiesta non trovato." }, { "entityType": "uiText", "entityKey": "requestWorkflows.errors.stageNameDuplicate", "field": "text", "sourceText": "Two approval stages cannot share the same name — the name is what the approver sees.", "targetText": "Due fasi di approvazione non possono avere lo stesso nome: il nome è quello che vede l'approvatore." }, { "entityType": "uiText", "entityKey": "requestWorkflows.errors.stageNameRequired", "field": "text", "sourceText": "Every approval stage needs a name.", "targetText": "Ogni fase di approvazione ha bisogno di un nome." }, { "entityType": "uiText", "entityKey": "requestWorkflows.errors.tooManyRequestStages", "field": "text", "sourceText": "Only one approval stage can cover the whole request.", "targetText": "Solo una fase di approvazione può coprire l'intera richiesta." }, { "entityType": "uiText", "entityKey": "requestWorkflows.errors.tooManyStages", "field": "text", "sourceText": "A request workflow can have at most {0} approval stages.", "targetText": "Un workflow di richiesta può avere al massimo {0} fasi di approvazione." }, { "entityType": "uiText", "entityKey": "requestWorkflows.errors.tooManySteps", "field": "text", "sourceText": "A request workflow can have at most {0} steps.", "targetText": "Un workflow di richiesta può avere al massimo {0} passaggi." }, { "entityType": "uiText", "entityKey": "requestWorkflows.errors.wrongKind", "field": "text", "sourceText": "Only ticket templates can carry a request workflow.", "targetText": "Solo i modelli di ticket possono portare un workflow di richiesta." }, { "entityType": "uiText", "entityKey": "requestWorkflows.form.always", "field": "text", "sourceText": "(always included)", "targetText": "(sempre incluso)" }, { "entityType": "uiText", "entityKey": "requestWorkflows.form.hint", "field": "text", "sourceText": "Each selected item becomes its own ticket for the team that handles it.", "targetText": "Ogni voce selezionata diventa un ticket a sé per il team che se ne occupa." }, { "entityType": "uiText", "entityKey": "requestWorkflows.form.section", "field": "text", "sourceText": "What is needed?", "targetText": "Che cosa serve?" }, { "entityType": "uiText", "entityKey": "requestWorkflows.list.allTeams", "field": "text", "sourceText": "All teams", "targetText": "Tutti i team" }, { "entityType": "uiText", "entityKey": "requestWorkflows.list.createTemplate", "field": "text", "sourceText": "Create ticket template", "targetText": "Creare un modello di ticket" }, { "entityType": "uiText", "entityKey": "requestWorkflows.list.customerVisible", "field": "text", "sourceText": "Customer", "targetText": "Cliente" }, { "entityType": "uiText", "entityKey": "requestWorkflows.list.draft", "field": "text", "sourceText": "Draft", "targetText": "Bozza" }, { "entityType": "uiText", "entityKey": "requestWorkflows.list.edit", "field": "text", "sourceText": "Edit tasks", "targetText": "Modificare le attività" }, { "entityType": "uiText", "entityKey": "requestWorkflows.list.empty", "field": "text", "sourceText": "There is no ticket template yet. Create one under Templates first.", "targetText": "Non esiste ancora nessun modello di ticket. Ne crei prima uno in Modelli." }, { "entityType": "uiText", "entityKey": "requestWorkflows.list.hint", "field": "text", "sourceText": "A workflow lives on a ticket template. Pick one to add its tasks.", "targetText": "Un workflow vive su un modello di ticket. Ne scelga uno per aggiungere le sue attività." }, { "entityType": "uiText", "entityKey": "requestWorkflows.list.stepCount", "field": "text", "sourceText": "{0} task(s)", "targetText": "{0} attività" }, { "entityType": "uiText", "entityKey": "requestWorkflows.list.title", "field": "text", "sourceText": "Ticket templates", "targetText": "Modelli di ticket" }, { "entityType": "uiText", "entityKey": "requestWorkflows.progress.count", "field": "text", "sourceText": "{0} of {1} done", "targetText": "{0} di {1} completate" }, { "entityType": "uiText", "entityKey": "requestWorkflows.progress.title", "field": "text", "sourceText": "Workflow tasks", "targetText": "Attività del workflow" }, { "entityType": "uiText", "entityKey": "requestWorkflows.selection.always", "field": "text", "sourceText": "Always — cannot be deselected", "targetText": "Sempre — non si può deselezionare" }, { "entityType": "uiText", "entityKey": "requestWorkflows.selection.optIn", "field": "text", "sourceText": "Selectable, off by default", "targetText": "Selezionabile, disattivata di serie" }, { "entityType": "uiText", "entityKey": "requestWorkflows.selection.optOut", "field": "text", "sourceText": "Selectable, on by default", "targetText": "Selezionabile, attivata di serie" }, { "entityType": "uiText", "entityKey": "requestWorkflows.stage.add", "field": "text", "sourceText": "Add approval", "targetText": "Aggiungere un'approvazione" }, { "entityType": "uiText", "entityKey": "requestWorkflows.stage.approver", "field": "text", "sourceText": "Decided by", "targetText": "Deciso da" }, { "entityType": "uiText", "entityKey": "requestWorkflows.stage.approverValue", "field": "text", "sourceText": "Approver", "targetText": "Approvatore" }, { "entityType": "uiText", "entityKey": "requestWorkflows.stage.fromFieldHint", "field": "text", "sourceText": "The requester enters the address themselves — only pick a field they actually fill in.", "targetText": "L'indirizzo lo inserisce il richiedente stesso: scelga solo un campo che compila davvero." }, { "entityType": "uiText", "entityKey": "requestWorkflows.stage.fromFieldLabel", "field": "text", "sourceText": "the address in \"{0}\"", "targetText": "l'indirizzo in «{0}»" }, { "entityType": "uiText", "entityKey": "requestWorkflows.stage.hint", "field": "text", "sourceText": "One approval covers the whole request. Add a second stage only when single tasks need their own release.", "targetText": "Una approvazione copre l'intera richiesta. Aggiunga una seconda fase solo quando singole attività hanno bisogno di un via libera proprio." }, { "entityType": "uiText", "entityKey": "requestWorkflows.stage.modeEmail", "field": "text", "sourceText": "A fixed e-mail address", "targetText": "Un indirizzo e-mail fisso" }, { "entityType": "uiText", "entityKey": "requestWorkflows.stage.modeField", "field": "text", "sourceText": "The address in a ticket field", "targetText": "L'indirizzo in un campo del ticket" }, { "entityType": "uiText", "entityKey": "requestWorkflows.stage.modeUser", "field": "text", "sourceText": "A user of this system", "targetText": "Un utente di questo sistema" }, { "entityType": "uiText", "entityKey": "requestWorkflows.stage.name", "field": "text", "sourceText": "Name", "targetText": "Nome" }, { "entityType": "uiText", "entityKey": "requestWorkflows.stage.namePlaceholder", "field": "text", "sourceText": "e.g. line manager approval", "targetText": "per esempio approvazione del responsabile" }, { "entityType": "uiText", "entityKey": "requestWorkflows.stage.noApprover", "field": "text", "sourceText": "nobody yet", "targetText": "ancora nessuno" }, { "entityType": "uiText", "entityKey": "requestWorkflows.stage.reminder", "field": "text", "sourceText": "Remind after (hours)", "targetText": "Ricordare dopo (ore)" }, { "entityType": "uiText", "entityKey": "requestWorkflows.stage.reminderHint", "field": "text", "sourceText": "A request is never approved automatically. If nobody reacts, it keeps waiting.", "targetText": "Una richiesta non viene mai approvata automaticamente. Se nessuno reagisce, resta in attesa." }, { "entityType": "uiText", "entityKey": "requestWorkflows.stage.reminderPlaceholder", "field": "text", "sourceText": "Empty: never remind", "targetText": "Vuoto: nessun promemoria" }, { "entityType": "uiText", "entityKey": "requestWorkflows.stage.scope", "field": "text", "sourceText": "Covers", "targetText": "Copre" }, { "entityType": "uiText", "entityKey": "requestWorkflows.stage.scopeRequest", "field": "text", "sourceText": "The whole request", "targetText": "L'intera richiesta" }, { "entityType": "uiText", "entityKey": "requestWorkflows.stage.scopeTasks", "field": "text", "sourceText": "Only the tasks that point to it", "targetText": "Solo le attività che la indicano" }, { "entityType": "uiText", "entityKey": "requestWorkflows.stage.selectField", "field": "text", "sourceText": "Select a text field", "targetText": "Selezionare un campo di testo" }, { "entityType": "uiText", "entityKey": "requestWorkflows.stage.selectUser", "field": "text", "sourceText": "Select a user", "targetText": "Selezionare un utente" }, { "entityType": "uiText", "entityKey": "requestWorkflows.stage.title", "field": "text", "sourceText": "Approvals", "targetText": "Approvazioni" }, { "entityType": "uiText", "entityKey": "requestWorkflows.status.active", "field": "text", "sourceText": "Request workflows are active.", "targetText": "I workflow di richiesta sono attivi." }, { "entityType": "uiText", "entityKey": "requestWorkflows.status.kept", "field": "text", "sourceText": "{0} workflow(s) with {1} task(s) are stored and stay untouched — nothing is created until the licence covers it again.", "targetText": "{0} workflow con {1} attività sono memorizzati e restano intatti: non viene creato niente finché la licenza non li copre di nuovo." }, { "entityType": "uiText", "entityKey": "requestWorkflows.status.notLicensed", "field": "text", "sourceText": "Request workflows are part of Professional.", "targetText": "I workflow di richiesta fanno parte di Professional." }, { "entityType": "uiText", "entityKey": "requestWorkflows.step.add", "field": "text", "sourceText": "Add task", "targetText": "Aggiungere un'attività" }, { "entityType": "uiText", "entityKey": "requestWorkflows.step.approvalStage", "field": "text", "sourceText": "Extra approval", "targetText": "Approvazione aggiuntiva" }, { "entityType": "uiText", "entityKey": "requestWorkflows.step.childBody", "field": "text", "sourceText": "What the team has to do", "targetText": "Che cosa deve fare il team" }, { "entityType": "uiText", "entityKey": "requestWorkflows.step.childBodyPlaceholder", "field": "text", "sourceText": "The order for the specialist team. Ask them to add credentials as an internal note.", "targetText": "L'incarico per il team specializzato. Gli chieda di aggiungere le credenziali come nota interna." }, { "entityType": "uiText", "entityKey": "requestWorkflows.step.childTitle", "field": "text", "sourceText": "Ticket title", "targetText": "Titolo del ticket" }, { "entityType": "uiText", "entityKey": "requestWorkflows.step.childTitlePlaceholder", "field": "text", "sourceText": "Empty: the task name is used", "targetText": "Vuoto: viene usato il nome dell'attività" }, { "entityType": "uiText", "entityKey": "requestWorkflows.step.credentialsHint", "field": "text", "sourceText": "Credentials belong in an internal note — the requester gets them once everything is ready.", "targetText": "Le credenziali vanno in una nota interna: il richiedente le riceve quando tutto è pronto." }, { "entityType": "uiText", "entityKey": "requestWorkflows.step.maxReached", "field": "text", "sourceText": "A workflow can have at most {0} tasks.", "targetText": "Un workflow può avere al massimo {0} attività." }, { "entityType": "uiText", "entityKey": "requestWorkflows.step.name", "field": "text", "sourceText": "Task", "targetText": "Attività" }, { "entityType": "uiText", "entityKey": "requestWorkflows.step.namePlaceholder", "field": "text", "sourceText": "e.g. the account to create", "targetText": "per esempio l'account da creare" }, { "entityType": "uiText", "entityKey": "requestWorkflows.step.needTeam", "field": "text", "sourceText": "Create a team first — every task needs one.", "targetText": "Crei prima un team: ogni attività ne ha bisogno." }, { "entityType": "uiText", "entityKey": "requestWorkflows.step.noExtraApproval", "field": "text", "sourceText": "None — the request approval is enough", "targetText": "Nessuna — basta l'approvazione della richiesta" }, { "entityType": "uiText", "entityKey": "requestWorkflows.step.noTeam", "field": "text", "sourceText": "no team yet", "targetText": "ancora nessun team" }, { "entityType": "uiText", "entityKey": "requestWorkflows.step.selection", "field": "text", "sourceText": "Chosen by the requester", "targetText": "Scelta dal richiedente" }, { "entityType": "uiText", "entityKey": "requestWorkflows.step.team", "field": "text", "sourceText": "Handled by", "targetText": "Gestita da" }, { "entityType": "uiText", "entityKey": "requestWorkflows.step.teamPlaceholder", "field": "text", "sourceText": "Not assigned yet — this task is not offered", "targetText": "Non ancora assegnata: questa attività non viene offerta" }, { "entityType": "uiText", "entityKey": "requestWorkflows.subtitle", "field": "text", "sourceText": "Let one request create the tasks it needs — one ticket per item, each in the team that handles it.", "targetText": "Faccia in modo che una richiesta crei le attività che le servono: un ticket per ogni voce, ognuno nel team che se ne occupa." }, { "entityType": "uiText", "entityKey": "requestWorkflows.summary.approval", "field": "text", "sourceText": "The request is released by {0}.", "targetText": "La richiesta viene autorizzata da {0}." }, { "entityType": "uiText", "entityKey": "requestWorkflows.summary.default", "field": "text", "sourceText": "By default {0} task(s) are created: {1}.", "targetText": "Di serie vengono create {0} attività: {1}." }, { "entityType": "uiText", "entityKey": "requestWorkflows.summary.empty", "field": "text", "sourceText": "No tasks yet — this template creates a single ticket.", "targetText": "Ancora nessuna attività: questo modello crea un solo ticket." }, { "entityType": "uiText", "entityKey": "requestWorkflows.summary.extraApproval", "field": "text", "sourceText": "{0} task(s) additionally wait for their own approval.", "targetText": "{0} attività attendono inoltre un'approvazione propria." }, { "entityType": "uiText", "entityKey": "requestWorkflows.summary.noneByDefault", "field": "text", "sourceText": "By default no task is created; the requester picks from {0} optional task(s).", "targetText": "Di serie non viene creata nessuna attività; il richiedente sceglie tra {0} attività facoltative." }, { "entityType": "uiText", "entityKey": "requestWorkflows.summary.selectable", "field": "text", "sourceText": "The requester can change {0} of them.", "targetText": "Il richiedente può cambiarne {0}." }, { "entityType": "uiText", "entityKey": "requestWorkflows.title", "field": "text", "sourceText": "Request workflows", "targetText": "Workflow di richiesta" }, { "entityType": "uiText", "entityKey": "resetPassword.confirmLabel", "field": "text", "sourceText": "Repeat password", "targetText": "Ripetere la password" }, { "entityType": "uiText", "entityKey": "resetPassword.description", "field": "text", "sourceText": "Set a new password for your ticket system account.", "targetText": "Imposti una nuova password per il suo account del sistema di ticket." }, { "entityType": "uiText", "entityKey": "resetPassword.error", "field": "text", "sourceText": "The password could not be changed.", "targetText": "Non è stato possibile cambiare la password." }, { "entityType": "uiText", "entityKey": "resetPassword.linkInvalid", "field": "text", "sourceText": "This link is incomplete. Please use the link from your password reset e-mail.", "targetText": "Questo link è incompleto. Usi il link dell'e-mail di reimpostazione della password." }, { "entityType": "uiText", "entityKey": "resetPassword.mismatch", "field": "text", "sourceText": "The passwords do not match.", "targetText": "Le password non corrispondono." }, { "entityType": "uiText", "entityKey": "resetPassword.passwordLabel", "field": "text", "sourceText": "New password", "targetText": "Nuova password" }, { "entityType": "uiText", "entityKey": "resetPassword.submit", "field": "text", "sourceText": "Change password", "targetText": "Cambiare la password" }, { "entityType": "uiText", "entityKey": "resetPassword.successBody", "field": "text", "sourceText": "You can now sign in with your username and your new password.", "targetText": "Ora può accedere con il suo nome utente e la sua nuova password." }, { "entityType": "uiText", "entityKey": "resetPassword.successTitle", "field": "text", "sourceText": "Password changed", "targetText": "Password cambiata" }, { "entityType": "uiText", "entityKey": "resetPassword.title", "field": "text", "sourceText": "Choose a new password", "targetText": "Scelga una nuova password" }, { "entityType": "uiText", "entityKey": "resetPassword.toLogin", "field": "text", "sourceText": "Go to sign in", "targetText": "Vai all'accesso" }, { "entityType": "uiText", "entityKey": "richEditor.blockquote", "field": "text", "sourceText": "Quote", "targetText": "Citazione" }, { "entityType": "uiText", "entityKey": "richEditor.bold", "field": "text", "sourceText": "Bold", "targetText": "Grassetto" }, { "entityType": "uiText", "entityKey": "richEditor.bulletList", "field": "text", "sourceText": "Bullet list", "targetText": "Elenco puntato" }, { "entityType": "uiText", "entityKey": "richEditor.clearFormatting", "field": "text", "sourceText": "Clear formatting", "targetText": "Rimuovere la formattazione" }, { "entityType": "uiText", "entityKey": "richEditor.highlight", "field": "text", "sourceText": "Highlight color", "targetText": "Colore di evidenziazione" }, { "entityType": "uiText", "entityKey": "richEditor.italic", "field": "text", "sourceText": "Italic", "targetText": "Corsivo" }, { "entityType": "uiText", "entityKey": "richEditor.link", "field": "text", "sourceText": "Link", "targetText": "Collegamento" }, { "entityType": "uiText", "entityKey": "richEditor.linkHint", "field": "text", "sourceText": "Leave the field empty to remove the link.", "targetText": "Lasci il campo vuoto per rimuovere il collegamento." }, { "entityType": "uiText", "entityKey": "richEditor.linkPrompt", "field": "text", "sourceText": "Enter URL", "targetText": "Inserire l'URL" }, { "entityType": "uiText", "entityKey": "richEditor.orderedList", "field": "text", "sourceText": "Numbered list", "targetText": "Elenco numerato" }, { "entityType": "uiText", "entityKey": "richEditor.strike", "field": "text", "sourceText": "Strikethrough", "targetText": "Barrato" }, { "entityType": "uiText", "entityKey": "richEditor.textColor", "field": "text", "sourceText": "Text color", "targetText": "Colore del testo" }, { "entityType": "uiText", "entityKey": "richEditor.underline", "field": "text", "sourceText": "Underline", "targetText": "Sottolineato" }, { "entityType": "uiText", "entityKey": "roles.errors.alreadyExists", "field": "text", "sourceText": "Role already exists.", "targetText": "Il ruolo esiste già." }, { "entityType": "uiText", "entityKey": "roles.errors.assignedCannotDelete", "field": "text", "sourceText": "Role is assigned to users and cannot be deleted.", "targetText": "Il ruolo è assegnato a degli utenti e non può essere eliminato." }, { "entityType": "uiText", "entityKey": "roles.errors.creationNotSupported", "field": "text", "sourceText": "New roles cannot be created. Permissions for Admin, Agent and Customer are set under Settings > Security in the permission concept.", "targetText": "Non si possono creare nuovi ruoli. I permessi di Amministratore, Agente e Cliente si impostano in Impostazioni > Sicurezza, nel piano dei permessi." }, { "entityType": "uiText", "entityKey": "security.errors.invalidCorsOrigin", "field": "text", "sourceText": "Each entry must be a valid origin, e.g. https://app.example.com (no path).", "targetText": "Ogni voce deve essere un'origine valida, per esempio https://app.esempio.com (senza percorso)." }, { "entityType": "uiText", "entityKey": "security.errors.invalidPublicBaseUrl", "field": "text", "sourceText": "Enter a valid address, e.g. https://support.example.com (scheme + host, no path).", "targetText": "Inserisca un indirizzo valido, per esempio https://support.esempio.com (schema + host, senza percorso)." }, { "entityType": "uiText", "entityKey": "setPassword.confirmLabel", "field": "text", "sourceText": "Repeat password", "targetText": "Ripetere la password" }, { "entityType": "uiText", "entityKey": "setPassword.description", "field": "text", "sourceText": "Choose a password for your ticket system account.", "targetText": "Scelga una password per il suo account del sistema di ticket." }, { "entityType": "uiText", "entityKey": "setPassword.error", "field": "text", "sourceText": "The password could not be set.", "targetText": "Non è stato possibile impostare la password." }, { "entityType": "uiText", "entityKey": "setPassword.linkInvalid", "field": "text", "sourceText": "This link is incomplete. Please use the link from your invitation e-mail.", "targetText": "Questo link è incompleto. Usi il link dell'e-mail di invito." }, { "entityType": "uiText", "entityKey": "setPassword.mismatch", "field": "text", "sourceText": "The passwords do not match.", "targetText": "Le password non corrispondono." }, { "entityType": "uiText", "entityKey": "setPassword.passwordLabel", "field": "text", "sourceText": "New password", "targetText": "Nuova password" }, { "entityType": "uiText", "entityKey": "setPassword.submit", "field": "text", "sourceText": "Set password", "targetText": "Impostare la password" }, { "entityType": "uiText", "entityKey": "setPassword.successBody", "field": "text", "sourceText": "You can now sign in with your username and your new password.", "targetText": "Ora può accedere con il suo nome utente e la sua nuova password." }, { "entityType": "uiText", "entityKey": "setPassword.successTitle", "field": "text", "sourceText": "Password set", "targetText": "Password impostata" }, { "entityType": "uiText", "entityKey": "setPassword.title", "field": "text", "sourceText": "Set your password", "targetText": "Imposti la sua password" }, { "entityType": "uiText", "entityKey": "setPassword.toLogin", "field": "text", "sourceText": "Go to sign in", "targetText": "Vai all'accesso" }, { "entityType": "uiText", "entityKey": "settings.archive.accessDenied", "field": "text", "sourceText": "Access denied", "targetText": "Accesso negato" }, { "entityType": "uiText", "entityKey": "settings.archive.accessDeniedDesc", "field": "text", "sourceText": "This page is only available for authorized users.", "targetText": "Questa pagina è disponibile solo per gli utenti autorizzati." }, { "entityType": "uiText", "entityKey": "settings.archive.colActions", "field": "text", "sourceText": "Actions", "targetText": "Azioni" }, { "entityType": "uiText", "entityKey": "settings.archive.colAttachments", "field": "text", "sourceText": "Attachments", "targetText": "Allegati" }, { "entityType": "uiText", "entityKey": "settings.archive.colCreated", "field": "text", "sourceText": "Created", "targetText": "Creato" }, { "entityType": "uiText", "entityKey": "settings.archive.colFile", "field": "text", "sourceText": "File", "targetText": "File" }, { "entityType": "uiText", "entityKey": "settings.archive.colRange", "field": "text", "sourceText": "Range", "targetText": "Intervallo" }, { "entityType": "uiText", "entityKey": "settings.archive.colSize", "field": "text", "sourceText": "Size", "targetText": "Dimensione" }, { "entityType": "uiText", "entityKey": "settings.archive.colTickets", "field": "text", "sourceText": "Tickets", "targetText": "Ticket" }, { "entityType": "uiText", "entityKey": "settings.archive.createButton", "field": "text", "sourceText": "Create archive", "targetText": "Creare l'archivio" }, { "entityType": "uiText", "entityKey": "settings.archive.createCard.subtitle", "field": "text", "sourceText": "Only closed tickets within the selected range are archived. The archive is a self-contained ZIP file (tickets, comments, history, custom fields and attachments).", "targetText": "Vengono archiviati solo i ticket chiusi nell'intervallo scelto. L'archivio è un file ZIP autonomo (ticket, commenti, cronologia, campi personalizzati e allegati)." }, { "entityType": "uiText", "entityKey": "settings.archive.createCard.title", "field": "text", "sourceText": "Create archive", "targetText": "Creare l'archivio" }, { "entityType": "uiText", "entityKey": "settings.archive.created", "field": "text", "sourceText": "Archive created.", "targetText": "Archivio creato." }, { "entityType": "uiText", "entityKey": "settings.archive.dateRequired", "field": "text", "sourceText": "Please select a start and end date.", "targetText": "Selezioni una data di inizio e una di fine." }, { "entityType": "uiText", "entityKey": "settings.archive.deleteFile", "field": "text", "sourceText": "Delete archive file", "targetText": "Eliminare il file di archivio" }, { "entityType": "uiText", "entityKey": "settings.archive.deleteFileConfirm", "field": "text", "sourceText": "Delete this archive file? The tickets in the live database are not affected.", "targetText": "Eliminare questo file di archivio? I ticket nel database attivo non vengono toccati." }, { "entityType": "uiText", "entityKey": "settings.archive.deleteLive", "field": "text", "sourceText": "Delete from live DB", "targetText": "Eliminare dal database attivo" }, { "entityType": "uiText", "entityKey": "settings.archive.deleteLiveConfirm", "field": "text", "sourceText": "Permanently delete the tickets contained in this archive from the live database? Make sure you have verified the archive first. This cannot be undone.", "targetText": "Eliminare definitivamente dal database attivo i ticket contenuti in questo archivio? Si assicuri di aver prima verificato l'archivio. L'operazione non si può annullare." }, { "entityType": "uiText", "entityKey": "settings.archive.deletedLive", "field": "text", "sourceText": "Deleted {count} ticket(s) from the live database.", "targetText": "Eliminati {count} ticket dal database attivo." }, { "entityType": "uiText", "entityKey": "settings.archive.download", "field": "text", "sourceText": "Download", "targetText": "Scarica" }, { "entityType": "uiText", "entityKey": "settings.archive.downloadError", "field": "text", "sourceText": "Download failed.", "targetText": "Download non riuscito." }, { "entityType": "uiText", "entityKey": "settings.archive.fileDeleted", "field": "text", "sourceText": "Archive file deleted.", "targetText": "File di archivio eliminato." }, { "entityType": "uiText", "entityKey": "settings.archive.fromLabel", "field": "text", "sourceText": "From", "targetText": "Da" }, { "entityType": "uiText", "entityKey": "settings.archive.listEmpty", "field": "text", "sourceText": "No archives yet.", "targetText": "Ancora nessun archivio." }, { "entityType": "uiText", "entityKey": "settings.archive.listTitle", "field": "text", "sourceText": "Existing archives", "targetText": "Archivi esistenti" }, { "entityType": "uiText", "entityKey": "settings.archive.pageDesc", "field": "text", "sourceText": "Archive closed tickets from a date range to keep the live database small, then restore them later if needed.", "targetText": "Archivi i ticket chiusi di un intervallo di date per tenere piccolo il database attivo e li ripristini più tardi se serve." }, { "entityType": "uiText", "entityKey": "settings.archive.pageTitle", "field": "text", "sourceText": "Archive", "targetText": "Archivio" }, { "entityType": "uiText", "entityKey": "settings.archive.previewButton", "field": "text", "sourceText": "Preview", "targetText": "Anteprima" }, { "entityType": "uiText", "entityKey": "settings.archive.previewResult", "field": "text", "sourceText": "{count} closed ticket(s) would be archived.", "targetText": "Verrebbero archiviati {count} ticket chiuso/i." }, { "entityType": "uiText", "entityKey": "settings.archive.processing", "field": "text", "sourceText": "Processing...", "targetText": "Elaborazione..." }, { "entityType": "uiText", "entityKey": "settings.archive.restore", "field": "text", "sourceText": "Restore", "targetText": "Ripristina" }, { "entityType": "uiText", "entityKey": "settings.archive.restoreConfirm", "field": "text", "sourceText": "Restore all tickets from this archive into the live system? Existing tickets with the same id are skipped.", "targetText": "Ripristinare nel sistema attivo tutti i ticket di questo archivio? I ticket esistenti con lo stesso id vengono saltati." }, { "entityType": "uiText", "entityKey": "settings.archive.restored", "field": "text", "sourceText": "Restored {tickets} ticket(s), skipped {skipped} existing.", "targetText": "Ripristinati {tickets} ticket, {skipped} saltati perché già esistenti." }, { "entityType": "uiText", "entityKey": "settings.archive.skippedTeams", "field": "text", "sourceText": "{count} team assignment(s) could not be restored because the team no longer exists.", "targetText": "{count} assegnazione/i di team non è stato possibile ripristinarle perché il team non esiste più." }, { "entityType": "uiText", "entityKey": "settings.archive.skippedWorkflowTasks", "field": "text", "sourceText": "{count} workflow task(s) could not be restored because their ticket is missing.", "targetText": "{count} attività di workflow non è stato possibile ripristinarle perché manca il loro ticket." }, { "entityType": "uiText", "entityKey": "settings.archive.subFolderHint", "field": "text", "sourceText": "Stored inside the archive volume. To use a custom host path, bind-mount the archive volume to that directory (see deployment docs).", "targetText": "Memorizzato dentro il volume dell'archivio. Per usare un percorso host personalizzato, monti il volume dell'archivio su quella directory (vedi la documentazione di installazione)." }, { "entityType": "uiText", "entityKey": "settings.archive.subFolderLabel", "field": "text", "sourceText": "Subfolder (optional)", "targetText": "Sottocartella (facoltativa)" }, { "entityType": "uiText", "entityKey": "settings.archive.subFolderPlaceholder", "field": "text", "sourceText": "e.g. 2024", "targetText": "per esempio 2024" }, { "entityType": "uiText", "entityKey": "settings.archive.toLabel", "field": "text", "sourceText": "To", "targetText": "A" }, { "entityType": "uiText", "entityKey": "settings.archive.unknownError", "field": "text", "sourceText": "An error occurred.", "targetText": "Si è verificato un errore." }, { "entityType": "uiText", "entityKey": "settings.categories.accessDenied", "field": "text", "sourceText": "Access denied", "targetText": "Accesso negato" }, { "entityType": "uiText", "entityKey": "settings.categories.accessDeniedDesc", "field": "text", "sourceText": "Only admins and agents can manage categories.", "targetText": "Solo gli amministratori e gli agenti possono gestire le categorie." }, { "entityType": "uiText", "entityKey": "settings.categories.create", "field": "text", "sourceText": "Create", "targetText": "Crea" }, { "entityType": "uiText", "entityKey": "settings.categories.createMain", "field": "text", "sourceText": "New main category", "targetText": "Nuova categoria principale" }, { "entityType": "uiText", "entityKey": "settings.categories.createSub", "field": "text", "sourceText": "New subcategory", "targetText": "Nuova sottocategoria" }, { "entityType": "uiText", "entityKey": "settings.categories.delete", "field": "text", "sourceText": "Delete", "targetText": "Elimina" }, { "entityType": "uiText", "entityKey": "settings.categories.enRequired", "field": "text", "sourceText": "EN (required)", "targetText": "EN (obbligatorio)" }, { "entityType": "uiText", "entityKey": "settings.categories.exportJson", "field": "text", "sourceText": "Export JSON", "targetText": "Esportare JSON" }, { "entityType": "uiText", "entityKey": "settings.categories.importExportHint", "field": "text", "sourceText": "You can enter new categories one by one in English, or add them in bulk by using the export and import buttons. On a newly installed system, download the empty export file to get the structure, add everything you need, and import it.", "targetText": "Può inserire le nuove categorie una alla volta in inglese oppure aggiungerle in blocco con i pulsanti di esportazione e importazione. Su un sistema appena installato, scarichi il file di esportazione vuoto per avere la struttura, aggiunga tutto quello che le serve e lo importi." }, { "entityType": "uiText", "entityKey": "settings.categories.importJson", "field": "text", "sourceText": "Import JSON", "targetText": "Importare JSON" }, { "entityType": "uiText", "entityKey": "settings.categories.importUpdated", "field": "text", "sourceText": "Categories imported", "targetText": "Categorie importate" }, { "entityType": "uiText", "entityKey": "settings.categories.inUseHint", "field": "text", "sourceText": "Delete may fail when category is used by tickets.", "targetText": "L'eliminazione può non riuscire se la categoria è usata da dei ticket." }, { "entityType": "uiText", "entityKey": "settings.categories.invalidJson", "field": "text", "sourceText": "Invalid JSON file.", "targetText": "File JSON non valido." }, { "entityType": "uiText", "entityKey": "settings.categories.linkSave", "field": "text", "sourceText": "Save links", "targetText": "Salvare i collegamenti" }, { "entityType": "uiText", "entityKey": "settings.categories.linkedSubs", "field": "text", "sourceText": "Visible subcategories", "targetText": "Sottocategorie visibili" }, { "entityType": "uiText", "entityKey": "settings.categories.links", "field": "text", "sourceText": "Links", "targetText": "Collegamenti" }, { "entityType": "uiText", "entityKey": "settings.categories.linksSaved", "field": "text", "sourceText": "Links saved", "targetText": "Collegamenti salvati" }, { "entityType": "uiText", "entityKey": "settings.categories.mainCategories", "field": "text", "sourceText": "Main categories", "targetText": "Categorie principali" }, { "entityType": "uiText", "entityKey": "settings.categories.mainCreated", "field": "text", "sourceText": "Main category created", "targetText": "Categoria principale creata" }, { "entityType": "uiText", "entityKey": "settings.categories.mainDeleted", "field": "text", "sourceText": "Main category deleted", "targetText": "Categoria principale eliminata" }, { "entityType": "uiText", "entityKey": "settings.categories.mainUpdated", "field": "text", "sourceText": "Main category saved", "targetText": "Categoria principale salvata" }, { "entityType": "uiText", "entityKey": "settings.categories.noMain", "field": "text", "sourceText": "No main categories", "targetText": "Nessuna categoria principale" }, { "entityType": "uiText", "entityKey": "settings.categories.noSub", "field": "text", "sourceText": "No subcategories", "targetText": "Nessuna sottocategoria" }, { "entityType": "uiText", "entityKey": "settings.categories.pageDesc", "field": "text", "sourceText": "Manage main categories and subcategories, including how they are linked to each other.", "targetText": "Gestisca le categorie principali e le sottocategorie, compreso il modo in cui sono collegate tra loro." }, { "entityType": "uiText", "entityKey": "settings.categories.pageTitle", "field": "text", "sourceText": "Settings · Manage categories", "targetText": "Impostazioni · Gestione delle categorie" }, { "entityType": "uiText", "entityKey": "settings.categories.renameHint", "field": "text", "sourceText": "Renaming via JSON is not supported. Please use the fields on this page instead.", "targetText": "La ridenominazione tramite JSON non è supportata. Usi invece i campi di questa pagina." }, { "entityType": "uiText", "entityKey": "settings.categories.requiredTranslation", "field": "text", "sourceText": "Please fill English.", "targetText": "Compili l'inglese." }, { "entityType": "uiText", "entityKey": "settings.categories.save", "field": "text", "sourceText": "Save", "targetText": "Salva" }, { "entityType": "uiText", "entityKey": "settings.categories.selectMainForLinks", "field": "text", "sourceText": "Select main category for linking", "targetText": "Selezionare la categoria principale da collegare" }, { "entityType": "uiText", "entityKey": "settings.categories.subCategories", "field": "text", "sourceText": "Subcategories", "targetText": "Sottocategorie" }, { "entityType": "uiText", "entityKey": "settings.categories.subCreated", "field": "text", "sourceText": "Subcategory created", "targetText": "Sottocategoria creata" }, { "entityType": "uiText", "entityKey": "settings.categories.subDeleted", "field": "text", "sourceText": "Subcategory deleted", "targetText": "Sottocategoria eliminata" }, { "entityType": "uiText", "entityKey": "settings.categories.subUpdated", "field": "text", "sourceText": "Subcategory saved", "targetText": "Sottocategoria salvata" }, { "entityType": "uiText", "entityKey": "settings.categories.systemName", "field": "text", "sourceText": "SystemName", "targetText": "SystemName" }, { "entityType": "uiText", "entityKey": "settings.categories.unknownError", "field": "text", "sourceText": "An error occurred.", "targetText": "Si è verificato un errore." }, { "entityType": "uiText", "entityKey": "settings.ci.accentColor", "field": "text", "sourceText": "Accent color", "targetText": "Colore di accento" }, { "entityType": "uiText", "entityKey": "settings.ci.accentColorDesc", "field": "text", "sourceText": "Used for icons, highlights and hover states.", "targetText": "Usato per le icone, le evidenziazioni e gli stati al passaggio del mouse." }, { "entityType": "uiText", "entityKey": "settings.ci.accessDenied", "field": "text", "sourceText": "Access denied", "targetText": "Accesso negato" }, { "entityType": "uiText", "entityKey": "settings.ci.accessDeniedDesc", "field": "text", "sourceText": "This page is only available for authorized users.", "targetText": "Questa pagina è disponibile solo per gli utenti autorizzati." }, { "entityType": "uiText", "entityKey": "settings.ci.backgroundColor", "field": "text", "sourceText": "Background color", "targetText": "Colore di sfondo" }, { "entityType": "uiText", "entityKey": "settings.ci.backgroundColorDesc", "field": "text", "sourceText": "Used as the base page background tone.", "targetText": "Usato come tono di sfondo di base della pagina." }, { "entityType": "uiText", "entityKey": "settings.ci.cancel", "field": "text", "sourceText": "Cancel", "targetText": "Annulla" }, { "entityType": "uiText", "entityKey": "settings.ci.colorsSection", "field": "text", "sourceText": "Colors", "targetText": "Colori" }, { "entityType": "uiText", "entityKey": "settings.ci.colorsSectionDesc", "field": "text", "sourceText": "Choose your brand colors. Text and hover colors are calculated automatically for readability.", "targetText": "Scelga i colori del suo marchio. I colori del testo e del passaggio del mouse vengono calcolati automaticamente per la leggibilità." }, { "entityType": "uiText", "entityKey": "settings.ci.confirm", "field": "text", "sourceText": "Confirm", "targetText": "Conferma" }, { "entityType": "uiText", "entityKey": "settings.ci.errors.fileTooLarge", "field": "text", "sourceText": "File is too large. Maximum allowed: {0:F0} MB.", "targetText": "Il file è troppo grande. Massimo consentito: {0:F0} MB." }, { "entityType": "uiText", "entityKey": "settings.ci.errors.fileTypeNotAllowed", "field": "text", "sourceText": "File type '{0}' is not allowed. Allowed types: {1}", "targetText": "Il tipo di file «{0}» non è consentito. Tipi consentiti: {1}" }, { "entityType": "uiText", "entityKey": "settings.ci.errors.invalidColor", "field": "text", "sourceText": "Colors must be valid hex values (e.g. #1A73E8).", "targetText": "I colori devono essere valori esadecimali validi (per esempio #1A73E8)." }, { "entityType": "uiText", "entityKey": "settings.ci.errors.invalidPayload", "field": "text", "sourceText": "Invalid payload.", "targetText": "Contenuto non valido." }, { "entityType": "uiText", "entityKey": "settings.ci.errors.noFile", "field": "text", "sourceText": "No file uploaded.", "targetText": "Nessun file caricato." }, { "entityType": "uiText", "entityKey": "settings.ci.faviconSection", "field": "text", "sourceText": "Favicon", "targetText": "Favicon" }, { "entityType": "uiText", "entityKey": "settings.ci.faviconSectionDesc", "field": "text", "sourceText": "Shown in the browser tab. Recommended: SVG or 64x64px PNG/ICO, max. 2 MB.", "targetText": "Mostrata nella scheda del browser. Consigliato: SVG oppure PNG/ICO da 64x64 px, max. 2 MB." }, { "entityType": "uiText", "entityKey": "settings.ci.hexPlaceholder", "field": "text", "sourceText": "#1A73E8", "targetText": "#1A73E8" }, { "entityType": "uiText", "entityKey": "settings.ci.logoSection", "field": "text", "sourceText": "Logo", "targetText": "Logo" }, { "entityType": "uiText", "entityKey": "settings.ci.logoSectionDesc", "field": "text", "sourceText": "Shown in the sidebar below the system logo. Recommended: 400x160px, PNG or SVG with transparent background, max. 2 MB.", "targetText": "Mostrato nella barra laterale sotto il logo del sistema. Consigliato: 400x160 px, PNG o SVG con sfondo trasparente, max. 2 MB." }, { "entityType": "uiText", "entityKey": "settings.ci.noFavicon", "field": "text", "sourceText": "No favicon uploaded.", "targetText": "Nessuna favicon caricata." }, { "entityType": "uiText", "entityKey": "settings.ci.noLogo", "field": "text", "sourceText": "No logo uploaded.", "targetText": "Nessun logo caricato." }, { "entityType": "uiText", "entityKey": "settings.ci.notSet", "field": "text", "sourceText": "Not set - the built-in colour is used. The square on the left shows black until you pick one.", "targetText": "Non impostato - viene usato il colore integrato. Il quadratino a sinistra resta nero finché non ne sceglie uno." }, { "entityType": "uiText", "entityKey": "settings.ci.pageDesc", "field": "text", "sourceText": "Configure your corporate identity: logo, favicon and colors.", "targetText": "Configuri la sua identità aziendale: logo, favicon e colori." }, { "entityType": "uiText", "entityKey": "settings.ci.pageTitle", "field": "text", "sourceText": "CI Settings", "targetText": "Impostazioni CI" }, { "entityType": "uiText", "entityKey": "settings.ci.previewAccentButton", "field": "text", "sourceText": "Accent button", "targetText": "Pulsante di accento" }, { "entityType": "uiText", "entityKey": "settings.ci.previewButton", "field": "text", "sourceText": "Primary button", "targetText": "Pulsante principale" }, { "entityType": "uiText", "entityKey": "settings.ci.previewCardText", "field": "text", "sourceText": "Example content on a card surface.", "targetText": "Contenuto di esempio sulla superficie di una scheda." }, { "entityType": "uiText", "entityKey": "settings.ci.previewCardTitle", "field": "text", "sourceText": "Card title", "targetText": "Titolo della scheda" }, { "entityType": "uiText", "entityKey": "settings.ci.previewSection", "field": "text", "sourceText": "Live preview", "targetText": "Anteprima dal vivo" }, { "entityType": "uiText", "entityKey": "settings.ci.previewSectionDesc", "field": "text", "sourceText": "Preview of your colors before saving.", "targetText": "Anteprima dei suoi colori prima di salvare." }, { "entityType": "uiText", "entityKey": "settings.ci.primaryColor", "field": "text", "sourceText": "Primary color", "targetText": "Colore principale" }, { "entityType": "uiText", "entityKey": "settings.ci.primaryColorDesc", "field": "text", "sourceText": "Used for primary buttons and active navigation.", "targetText": "Usato per i pulsanti principali e la navigazione attiva." }, { "entityType": "uiText", "entityKey": "settings.ci.remove", "field": "text", "sourceText": "Remove", "targetText": "Rimuovi" }, { "entityType": "uiText", "entityKey": "settings.ci.removed", "field": "text", "sourceText": "File removed.", "targetText": "File rimosso." }, { "entityType": "uiText", "entityKey": "settings.ci.replace", "field": "text", "sourceText": "Replace", "targetText": "Sostituisci" }, { "entityType": "uiText", "entityKey": "settings.ci.restoreDefaults", "field": "text", "sourceText": "Restore defaults", "targetText": "Ripristinare i valori predefiniti" }, { "entityType": "uiText", "entityKey": "settings.ci.restoreDefaultsConfirmDesc", "field": "text", "sourceText": "This resets all colors and removes the uploaded logo and favicon.", "targetText": "Questo reimposta tutti i colori e rimuove il logo e la favicon caricati." }, { "entityType": "uiText", "entityKey": "settings.ci.restoreDefaultsConfirmTitle", "field": "text", "sourceText": "Restore default settings?", "targetText": "Ripristinare le impostazioni predefinite?" }, { "entityType": "uiText", "entityKey": "settings.ci.restored", "field": "text", "sourceText": "Default settings restored.", "targetText": "Impostazioni predefinite ripristinate." }, { "entityType": "uiText", "entityKey": "settings.ci.save", "field": "text", "sourceText": "Save", "targetText": "Salva" }, { "entityType": "uiText", "entityKey": "settings.ci.saved", "field": "text", "sourceText": "CI settings saved.", "targetText": "Impostazioni CI salvate." }, { "entityType": "uiText", "entityKey": "settings.ci.saving", "field": "text", "sourceText": "Saving...", "targetText": "Salvataggio..." }, { "entityType": "uiText", "entityKey": "settings.ci.unknownError", "field": "text", "sourceText": "An error occurred.", "targetText": "Si è verificato un errore." }, { "entityType": "uiText", "entityKey": "settings.ci.upload", "field": "text", "sourceText": "Upload", "targetText": "Carica" }, { "entityType": "uiText", "entityKey": "settings.ci.uploaded", "field": "text", "sourceText": "File uploaded.", "targetText": "File caricato." }, { "entityType": "uiText", "entityKey": "settings.email.accessDenied", "field": "text", "sourceText": "Access denied", "targetText": "Accesso negato" }, { "entityType": "uiText", "entityKey": "settings.email.accessDeniedDesc", "field": "text", "sourceText": "You are not allowed to manage e-mail settings.", "targetText": "Non le è consentito gestire le impostazioni e-mail." }, { "entityType": "uiText", "entityKey": "settings.email.blacklist.add", "field": "text", "sourceText": "Add", "targetText": "Aggiungi" }, { "entityType": "uiText", "entityKey": "settings.email.blacklist.added", "field": "text", "sourceText": "Address added to the blacklist.", "targetText": "Indirizzo aggiunto alla blacklist." }, { "entityType": "uiText", "entityKey": "settings.email.blacklist.cardDesc", "field": "text", "sourceText": "All e-mail addresses added to this list will be blocked for all teams.", "targetText": "Tutti gli indirizzi e-mail aggiunti a questo elenco vengono bloccati per tutti i team." }, { "entityType": "uiText", "entityKey": "settings.email.blacklist.cardTitle", "field": "text", "sourceText": "E-Mail Blacklist", "targetText": "Blacklist e-mail" }, { "entityType": "uiText", "entityKey": "settings.email.blacklist.duplicate", "field": "text", "sourceText": "This address is already on the blacklist.", "targetText": "Questo indirizzo è già nella blacklist." }, { "entityType": "uiText", "entityKey": "settings.email.blacklist.empty", "field": "text", "sourceText": "No addresses on the blacklist yet.", "targetText": "Ancora nessun indirizzo nella blacklist." }, { "entityType": "uiText", "entityKey": "settings.email.blacklist.inputPlaceholder", "field": "text", "sourceText": "name@example.com or @example.com", "targetText": "nome@esempio.com oppure @esempio.com" }, { "entityType": "uiText", "entityKey": "settings.email.blacklist.invalid", "field": "text", "sourceText": "Please enter a valid e-mail address or domain (e.g. user@example.com or @example.com).", "targetText": "Inserisca un indirizzo e-mail o un dominio valido (per esempio utente@esempio.com oppure @esempio.com)." }, { "entityType": "uiText", "entityKey": "settings.email.blacklist.remove", "field": "text", "sourceText": "Remove", "targetText": "Rimuovi" }, { "entityType": "uiText", "entityKey": "settings.email.blacklist.removed", "field": "text", "sourceText": "Address removed from the blacklist.", "targetText": "Indirizzo rimosso dalla blacklist." }, { "entityType": "uiText", "entityKey": "settings.email.enabled", "field": "text", "sourceText": "Enabled", "targetText": "Attivo" }, { "entityType": "uiText", "entityKey": "settings.email.imap.cardDesc", "field": "text", "sourceText": "Incoming mail server used to poll team mailboxes and turn e-mails into tickets.", "targetText": "Server della posta in arrivo usato per interrogare le caselle dei team e trasformare le e-mail in ticket." }, { "entityType": "uiText", "entityKey": "settings.email.imap.cardTitle", "field": "text", "sourceText": "IMAP Settings", "targetText": "Impostazioni IMAP" }, { "entityType": "uiText", "entityKey": "settings.email.imap.cleanup", "field": "text", "sourceText": "Daily cleanup time", "targetText": "Ora della pulizia giornaliera" }, { "entityType": "uiText", "entityKey": "settings.email.imap.cleanupHelp", "field": "text", "sourceText": "Time of day when old messages are cleaned up, based on the time zone configured in General Settings.", "targetText": "Ora del giorno in cui i vecchi messaggi vengono ripuliti, in base al fuso orario configurato nelle impostazioni generali." }, { "entityType": "uiText", "entityKey": "settings.email.imap.cleanupHour", "field": "text", "sourceText": "Hour", "targetText": "Ora" }, { "entityType": "uiText", "entityKey": "settings.email.imap.cleanupMinute", "field": "text", "sourceText": "Minute", "targetText": "Minuto" }, { "entityType": "uiText", "entityKey": "settings.email.imap.enabledHelp", "field": "text", "sourceText": "Turn incoming e-mail polling (IMAP) on or off.", "targetText": "Attivare o disattivare l'interrogazione della posta in arrivo (IMAP)." }, { "entityType": "uiText", "entityKey": "settings.email.imap.foldersCreate", "field": "text", "sourceText": "Create on server", "targetText": "Creare sul server" }, { "entityType": "uiText", "entityKey": "settings.email.imap.foldersCreateError", "field": "text", "sourceText": "Folder could not be created.", "targetText": "Non è stato possibile creare la cartella." }, { "entityType": "uiText", "entityKey": "settings.email.imap.foldersCreateFailed", "field": "text", "sourceText": "Folder could not be created: {0}", "targetText": "Non è stato possibile creare la cartella: {0}" }, { "entityType": "uiText", "entityKey": "settings.email.imap.foldersCreateNoName", "field": "text", "sourceText": "Enter a folder name first.", "targetText": "Inserisca prima un nome per la cartella." }, { "entityType": "uiText", "entityKey": "settings.email.imap.foldersCreated", "field": "text", "sourceText": "Folder {0} created.", "targetText": "Cartella {0} creata." }, { "entityType": "uiText", "entityKey": "settings.email.imap.foldersEmpty", "field": "text", "sourceText": "The server did not report any folders.", "targetText": "Il server non ha comunicato nessuna cartella." }, { "entityType": "uiText", "entityKey": "settings.email.imap.foldersError", "field": "text", "sourceText": "Folder list could not be read.", "targetText": "Non è stato possibile leggere l'elenco delle cartelle." }, { "entityType": "uiText", "entityKey": "settings.email.imap.foldersFailed", "field": "text", "sourceText": "Folder list could not be read: {0}", "targetText": "Non è stato possibile leggere l'elenco delle cartelle: {0}" }, { "entityType": "uiText", "entityKey": "settings.email.imap.foldersLoad", "field": "text", "sourceText": "Read from server", "targetText": "Leggere dal server" }, { "entityType": "uiText", "entityKey": "settings.email.imap.foldersNewHint", "field": "text", "sourceText": "Pick any name you like — it is created below your inbox. The field above then shows the full path your mail server uses for it.", "targetText": "Scelga il nome che preferisce: viene creata sotto la sua posta in arrivo. Il campo sopra mostra poi il percorso completo che il suo server di posta usa per essa." }, { "entityType": "uiText", "entityKey": "settings.email.imap.foldersNewLabel", "field": "text", "sourceText": "Name of the new folder", "targetText": "Nome della nuova cartella" }, { "entityType": "uiText", "entityKey": "settings.email.imap.foldersNewPlaceholder", "field": "text", "sourceText": "e.g. Processed", "targetText": "per esempio Elaborate" }, { "entityType": "uiText", "entityKey": "settings.email.imap.foldersNoHost", "field": "text", "sourceText": "Save the IMAP host first, then the folder list can be read.", "targetText": "Salvi prima l'host IMAP, poi si potrà leggere l'elenco delle cartelle." }, { "entityType": "uiText", "entityKey": "settings.email.imap.foldersNoMailbox", "field": "text", "sourceText": "Save the mailbox user name and password for this team first.", "targetText": "Salvi prima il nome utente e la password della casella di posta di questo team." }, { "entityType": "uiText", "entityKey": "settings.email.imap.foldersPick", "field": "text", "sourceText": "Pick a folder from the server", "targetText": "Scegliere una cartella dal server" }, { "entityType": "uiText", "entityKey": "settings.email.imap.generalSection", "field": "text", "sourceText": "General", "targetText": "Generale" }, { "entityType": "uiText", "entityKey": "settings.email.imap.host", "field": "text", "sourceText": "Host", "targetText": "Host" }, { "entityType": "uiText", "entityKey": "settings.email.imap.hostHelp", "field": "text", "sourceText": "Hostname of the incoming mail server, e.g. imap.example.com.", "targetText": "Nome host del server della posta in arrivo, per esempio imap.esempio.com." }, { "entityType": "uiText", "entityKey": "settings.email.imap.inboxFolder", "field": "text", "sourceText": "Inbox folder", "targetText": "Cartella della posta in arrivo" }, { "entityType": "uiText", "entityKey": "settings.email.imap.inboxFolderHelp", "field": "text", "sourceText": "Folder that is polled for new messages. Usually INBOX.", "targetText": "Cartella interrogata alla ricerca di nuovi messaggi. Di solito INBOX." }, { "entityType": "uiText", "entityKey": "settings.email.imap.mailboxEnabledHelp", "field": "text", "sourceText": "Enable polling for this team's mailbox.", "targetText": "Attivare l'interrogazione della casella di posta di questo team." }, { "entityType": "uiText", "entityKey": "settings.email.imap.mailboxPassword", "field": "text", "sourceText": "Password", "targetText": "Password" }, { "entityType": "uiText", "entityKey": "settings.email.imap.mailboxPasswordHelp", "field": "text", "sourceText": "Password for this team's mailbox. Stored encrypted at rest.", "targetText": "Password della casella di posta di questo team. Memorizzata cifrata." }, { "entityType": "uiText", "entityKey": "settings.email.imap.mailboxUsername", "field": "text", "sourceText": "Mailbox address (username)", "targetText": "Indirizzo della casella (nome utente)" }, { "entityType": "uiText", "entityKey": "settings.email.imap.mailboxUsernameHelp", "field": "text", "sourceText": "Full e-mail address / login for this team's mailbox.", "targetText": "Indirizzo e-mail completo o login della casella di posta di questo team." }, { "entityType": "uiText", "entityKey": "settings.email.imap.mailboxesDesc", "field": "text", "sourceText": "Each team has its own mailbox credentials. The username is also used as the outgoing 'From' address for that team.", "targetText": "Ogni team ha le credenziali della propria casella di posta. Il nome utente viene usato anche come indirizzo del mittente in uscita per quel team." }, { "entityType": "uiText", "entityKey": "settings.email.imap.mailboxesSection", "field": "text", "sourceText": "Team mailboxes", "targetText": "Caselle di posta dei team" }, { "entityType": "uiText", "entityKey": "settings.email.imap.pollSeconds", "field": "text", "sourceText": "Poll interval (seconds)", "targetText": "Intervallo di interrogazione (secondi)" }, { "entityType": "uiText", "entityKey": "settings.email.imap.pollSecondsHelp", "field": "text", "sourceText": "How often the mailboxes are checked for new messages. Minimum 15 seconds.", "targetText": "Ogni quanto le caselle di posta vengono controllate alla ricerca di nuovi messaggi. Minimo 15 secondi." }, { "entityType": "uiText", "entityKey": "settings.email.imap.port", "field": "text", "sourceText": "Port", "targetText": "Porta" }, { "entityType": "uiText", "entityKey": "settings.email.imap.portHelp", "field": "text", "sourceText": "Server port. Common value: 993 (SSL).", "targetText": "Porta del server. Valore comune: 993 (SSL)." }, { "entityType": "uiText", "entityKey": "settings.email.imap.processedFolder", "field": "text", "sourceText": "Processed folder", "targetText": "Cartella delle e-mail elaborate" }, { "entityType": "uiText", "entityKey": "settings.email.imap.processedFolderHelp", "field": "text", "sourceText": "Messages are moved here after being processed. Leave blank to keep them in the inbox.", "targetText": "I messaggi vengono spostati qui dopo l'elaborazione. Lasci vuoto per tenerli nella posta in arrivo." }, { "entityType": "uiText", "entityKey": "settings.email.imap.retentionDays", "field": "text", "sourceText": "Retention (days)", "targetText": "Conservazione (giorni)" }, { "entityType": "uiText", "entityKey": "settings.email.imap.retentionDaysHelp", "field": "text", "sourceText": "Messages older than this in both the inbox and processed folder are deleted during cleanup.", "targetText": "I messaggi più vecchi di questo valore, sia nella posta in arrivo sia nella cartella delle e-mail elaborate, vengono eliminati durante la pulizia." }, { "entityType": "uiText", "entityKey": "settings.email.imap.useSsl", "field": "text", "sourceText": "Use SSL", "targetText": "Usare SSL" }, { "entityType": "uiText", "entityKey": "settings.email.imap.useSslHelp", "field": "text", "sourceText": "Enable for implicit SSL (usually port 993).", "targetText": "Attivi per l'SSL implicito (di solito porta 993)." }, { "entityType": "uiText", "entityKey": "settings.email.loadError", "field": "text", "sourceText": "Error loading e-mail settings.", "targetText": "Errore durante il caricamento delle impostazioni e-mail." }, { "entityType": "uiText", "entityKey": "settings.email.notifications.assignmentEnabled", "field": "text", "sourceText": "Send assignment e-mails", "targetText": "Inviare le e-mail di assegnazione" }, { "entityType": "uiText", "entityKey": "settings.email.notifications.assignmentEnabledHelp", "field": "text", "sourceText": "Send an e-mail to the agent/admin a ticket is assigned to. Turn off to disable assignment e-mails for this team.", "targetText": "Invia un'e-mail all'agente o all'amministratore a cui viene assegnato un ticket. Disattivi per spegnere le e-mail di assegnazione di questo team." }, { "entityType": "uiText", "entityKey": "settings.email.notifications.desc", "field": "text", "sourceText": "Control e-mail notifications when tickets in this team are assigned.", "targetText": "Regoli le notifiche e-mail per l'assegnazione dei ticket di questo team." }, { "entityType": "uiText", "entityKey": "settings.email.notifications.section", "field": "text", "sourceText": "Assignment notifications", "targetText": "Notifiche di assegnazione" }, { "entityType": "uiText", "entityKey": "settings.email.notifications.selfAssignmentEnabled", "field": "text", "sourceText": "Notify on self-assignment", "targetText": "Avvisare anche quando si assegna da sé" }, { "entityType": "uiText", "entityKey": "settings.email.notifications.selfAssignmentEnabledHelp", "field": "text", "sourceText": "Also send an e-mail when you assign a ticket to yourself (including automatic self-assignment). When off, you only receive an e-mail when someone else assigns a ticket to you.", "targetText": "Invia un'e-mail anche quando assegna un ticket a se stesso (compresa l'autoassegnazione automatica). Se è disattivato, riceve un'e-mail solo quando qualcun altro le assegna un ticket." }, { "entityType": "uiText", "entityKey": "settings.email.notifications.ticketActionsEnabled", "field": "text", "sourceText": "Send mail on ticket actions", "targetText": "Inviare l'e-mail per le azioni sui ticket" }, { "entityType": "uiText", "entityKey": "settings.email.notifications.ticketActionsEnabledHelp", "field": "text", "sourceText": "When enabled, ticket action popups (close, status comment, transfer) offer options to send the comment as an e-mail to the user, an agent, or a custom address.", "targetText": "Se è attivo, le finestre delle azioni sul ticket (chiusura, commento di stato, trasferimento) offrono la possibilità di inviare il commento per e-mail all'utente, a un agente o a un indirizzo libero." }, { "entityType": "uiText", "entityKey": "settings.email.pageDesc", "field": "text", "sourceText": "Manage SMTP and IMAP Settings as well as E-Mail Workflows.", "targetText": "Gestisca le impostazioni SMTP e IMAP e i flussi e-mail." }, { "entityType": "uiText", "entityKey": "settings.email.pageTitle", "field": "text", "sourceText": "E-Mail Settings", "targetText": "Impostazioni e-mail" }, { "entityType": "uiText", "entityKey": "settings.email.passwordHint", "field": "text", "sourceText": "Leave blank to keep the current password.", "targetText": "Lasci vuoto per mantenere la password attuale." }, { "entityType": "uiText", "entityKey": "settings.email.passwordPlaceholderEmpty", "field": "text", "sourceText": "Enter password", "targetText": "Inserire la password" }, { "entityType": "uiText", "entityKey": "settings.email.passwordPlaceholderSet", "field": "text", "sourceText": "•••••••• (unchanged)", "targetText": "•••••••• (invariata)" }, { "entityType": "uiText", "entityKey": "settings.email.save", "field": "text", "sourceText": "Save", "targetText": "Salva" }, { "entityType": "uiText", "entityKey": "settings.email.saveError", "field": "text", "sourceText": "Error saving e-mail settings.", "targetText": "Errore durante il salvataggio delle impostazioni e-mail." }, { "entityType": "uiText", "entityKey": "settings.email.saved", "field": "text", "sourceText": "E-mail settings saved.", "targetText": "Impostazioni e-mail salvate." }, { "entityType": "uiText", "entityKey": "settings.email.smtp.cardDesc", "field": "text", "sourceText": "Global outgoing mail server used to send notifications and auto-replies.", "targetText": "Server della posta in uscita generale, usato per inviare le notifiche e le risposte automatiche." }, { "entityType": "uiText", "entityKey": "settings.email.smtp.cardTitle", "field": "text", "sourceText": "SMTP Settings", "targetText": "Impostazioni SMTP" }, { "entityType": "uiText", "entityKey": "settings.email.smtp.enabledHelp", "field": "text", "sourceText": "Turn outgoing e-mail (SMTP) on or off.", "targetText": "Attivare o disattivare la posta in uscita (SMTP)." }, { "entityType": "uiText", "entityKey": "settings.email.smtp.fromAddress", "field": "text", "sourceText": "From address", "targetText": "Indirizzo del mittente" }, { "entityType": "uiText", "entityKey": "settings.email.smtp.fromAddressHelp", "field": "text", "sourceText": "Default sender address used when a team has no dedicated mailbox.", "targetText": "Indirizzo del mittente predefinito, usato quando un team non ha una casella di posta dedicata." }, { "entityType": "uiText", "entityKey": "settings.email.smtp.fromName", "field": "text", "sourceText": "From name", "targetText": "Nome del mittente" }, { "entityType": "uiText", "entityKey": "settings.email.smtp.fromNameHelp", "field": "text", "sourceText": "Display name shown as the sender of outgoing e-mails.", "targetText": "Nome visualizzato come mittente delle e-mail in uscita." }, { "entityType": "uiText", "entityKey": "settings.email.smtp.host", "field": "text", "sourceText": "Host", "targetText": "Host" }, { "entityType": "uiText", "entityKey": "settings.email.smtp.hostHelp", "field": "text", "sourceText": "Hostname of the outgoing mail server, e.g. smtp.example.com.", "targetText": "Nome host del server della posta in uscita, per esempio smtp.esempio.com." }, { "entityType": "uiText", "entityKey": "settings.email.smtp.password", "field": "text", "sourceText": "Password", "targetText": "Password" }, { "entityType": "uiText", "entityKey": "settings.email.smtp.passwordHelp", "field": "text", "sourceText": "Password for the SMTP server. Stored encrypted at rest.", "targetText": "Password del server SMTP. Memorizzata cifrata." }, { "entityType": "uiText", "entityKey": "settings.email.smtp.port", "field": "text", "sourceText": "Port", "targetText": "Porta" }, { "entityType": "uiText", "entityKey": "settings.email.smtp.portHelp", "field": "text", "sourceText": "Server port. Common values: 587 (STARTTLS) or 465 (SSL).", "targetText": "Porta del server. Valori comuni: 587 (STARTTLS) oppure 465 (SSL)." }, { "entityType": "uiText", "entityKey": "settings.email.smtp.testError", "field": "text", "sourceText": "The test e-mail could not be sent.", "targetText": "Non è stato possibile inviare l'e-mail di prova." }, { "entityType": "uiText", "entityKey": "settings.email.smtp.testFailed", "field": "text", "sourceText": "Test e-mail could not be sent: {0}", "targetText": "Non è stato possibile inviare l'e-mail di prova: {0}" }, { "entityType": "uiText", "entityKey": "settings.email.smtp.testHelp", "field": "text", "sourceText": "Sends a test message using the saved SMTP settings. Save your changes first, then test.", "targetText": "Invia un messaggio di prova con le impostazioni SMTP salvate. Salvi prima le sue modifiche, poi provi." }, { "entityType": "uiText", "entityKey": "settings.email.smtp.testRecipient", "field": "text", "sourceText": "Recipient", "targetText": "Destinatario" }, { "entityType": "uiText", "entityKey": "settings.email.smtp.testRecipientPlaceholder", "field": "text", "sourceText": "you@example.com", "targetText": "tu@esempio.com" }, { "entityType": "uiText", "entityKey": "settings.email.smtp.testSend", "field": "text", "sourceText": "Send test e-mail", "targetText": "Inviare l'e-mail di prova" }, { "entityType": "uiText", "entityKey": "settings.email.smtp.testSending", "field": "text", "sourceText": "Sending...", "targetText": "Invio..." }, { "entityType": "uiText", "entityKey": "settings.email.smtp.testSuccess", "field": "text", "sourceText": "Test e-mail sent to {0}. Check the inbox.", "targetText": "E-mail di prova inviata a {0}. Controlli la posta in arrivo." }, { "entityType": "uiText", "entityKey": "settings.email.smtp.testTitle", "field": "text", "sourceText": "Send test e-mail", "targetText": "Inviare l'e-mail di prova" }, { "entityType": "uiText", "entityKey": "settings.email.smtp.useSsl", "field": "text", "sourceText": "Use SSL", "targetText": "Usare SSL" }, { "entityType": "uiText", "entityKey": "settings.email.smtp.useSslHelp", "field": "text", "sourceText": "Enable for implicit SSL (usually port 465). Disable to use STARTTLS (usually port 587).", "targetText": "Attivi per l'SSL implicito (di solito porta 465). Disattivi per usare STARTTLS (di solito porta 587)." }, { "entityType": "uiText", "entityKey": "settings.email.smtp.username", "field": "text", "sourceText": "Username", "targetText": "Nome utente" }, { "entityType": "uiText", "entityKey": "settings.email.smtp.usernameHelp", "field": "text", "sourceText": "Login user for the SMTP server.", "targetText": "Utente di accesso al server SMTP." }, { "entityType": "uiText", "entityKey": "settings.email.workflows.action.assignee", "field": "text", "sourceText": "Assign to", "targetText": "Assegna a" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.action.autoReply", "field": "text", "sourceText": "Auto-reply", "targetText": "Risposta automatica" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.action.autoReplyBody", "field": "text", "sourceText": "Body", "targetText": "Corpo" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.action.autoReplyBodyHelp", "field": "text", "sourceText": "Optional confirmation text. Placeholders: {originalSubject}, {ticketId}, {ticketTag}. Leave blank to use the default message.", "targetText": "Testo di conferma facoltativo. Segnaposto: {originalSubject}, {ticketId}, {ticketTag}. Lasci vuoto per usare il messaggio predefinito." }, { "entityType": "uiText", "entityKey": "settings.email.workflows.action.autoReplySubject", "field": "text", "sourceText": "Subject", "targetText": "Oggetto" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.action.autoReplySubjectHelp", "field": "text", "sourceText": "Optional. The ticket reference [TICKET-id] is NOT added automatically — it is only inserted where you use {ticketTag} or {ticketId}. Use {originalSubject} for the incoming subject. Example: {originalSubject} {ticketTag} produces \"Printer problem [TICKET-99]\".", "targetText": "Facoltativo. Il riferimento del ticket [TICKET-id] NON viene aggiunto automaticamente: viene inserito solo dove usa {ticketTag} o {ticketId}. Usi {originalSubject} per l'oggetto in arrivo. Esempio: {originalSubject} {ticketTag} produce «Problema con la stampante [TICKET-99]»." }, { "entityType": "uiText", "entityKey": "settings.email.workflows.action.bodyLanguageHint", "field": "text", "sourceText": "Always enter the text in English so the language export / import works properly.", "targetText": "Inserisca il testo sempre in inglese, così l'esportazione e l'importazione delle lingue funzionano correttamente." }, { "entityType": "uiText", "entityKey": "settings.email.workflows.action.createOrAppendTicket", "field": "text", "sourceText": "Create or append ticket", "targetText": "Creare un ticket o aggiungere a uno esistente" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.action.fixedLanguage", "field": "text", "sourceText": "Language", "targetText": "Lingua" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.action.languageMode", "field": "text", "sourceText": "Reply language", "targetText": "Lingua della risposta" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.action.languageMode.agent", "field": "text", "sourceText": "Assigned agent's language", "targetText": "Lingua dell'agente assegnato" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.action.languageMode.english", "field": "text", "sourceText": "Standard English", "targetText": "Inglese standard" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.action.languageMode.fixed", "field": "text", "sourceText": "Fixed language", "targetText": "Lingua fissa" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.action.languageMode.team", "field": "text", "sourceText": "Team default language", "targetText": "Lingua predefinita del team" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.action.languageModeHelp", "field": "text", "sourceText": "Choose which language the translated subject/body is sent in. Translations are managed on the Languages page.", "targetText": "Scelga in quale lingua vengono inviati l'oggetto e il corpo tradotti. Le traduzioni si gestiscono nella pagina Lingue." }, { "entityType": "uiText", "entityKey": "settings.email.workflows.action.mainCategory", "field": "text", "sourceText": "Main category", "targetText": "Categoria principale" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.action.moveFolder", "field": "text", "sourceText": "Folder", "targetText": "Cartella" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.action.moveFolderHelp", "field": "text", "sourceText": "Target folder for the message. Leave blank to use the general processed folder.", "targetText": "Cartella di destinazione del messaggio. Lasci vuoto per usare la cartella generale delle e-mail elaborate." }, { "entityType": "uiText", "entityKey": "settings.email.workflows.action.moveToFolder", "field": "text", "sourceText": "Move to folder", "targetText": "Spostare in una cartella" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.action.none", "field": "text", "sourceText": "— Keep default —", "targetText": "— Mantenere il valore predefinito —" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.action.owningTeam", "field": "text", "sourceText": "Owning team", "targetText": "Team responsabile" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.action.priority", "field": "text", "sourceText": "Priority", "targetText": "Priorità" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.action.recipientExtra", "field": "text", "sourceText": "Additional addresses", "targetText": "Indirizzi aggiuntivi" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.action.recipientExtraHelp", "field": "text", "sourceText": "Comma-separated. Blocked senders on the blacklist are skipped automatically.", "targetText": "Separati da virgole. I mittenti bloccati nella blacklist vengono saltati automaticamente." }, { "entityType": "uiText", "entityKey": "settings.email.workflows.action.recipientHelp", "field": "text", "sourceText": "One e-mail is sent per recipient, each in their own language. Team membership and role are checked again right before sending, so someone who left the team stops receiving these mails.", "targetText": "Viene inviata un'e-mail per ogni destinatario, ognuna nella sua lingua. L'appartenenza al team e il ruolo vengono controllati di nuovo poco prima dell'invio, così chi ha lasciato il team smette di ricevere queste e-mail." }, { "entityType": "uiText", "entityKey": "settings.email.workflows.action.recipientMembers", "field": "text", "sourceText": "Team members (admins and agents)", "targetText": "Membri del team (amministratori e agenti)" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.action.recipientNoMembers", "field": "text", "sourceText": "This team has no admins or agents yet.", "targetText": "Questo team non ha ancora amministratori o agenti." }, { "entityType": "uiText", "entityKey": "settings.email.workflows.action.recipientSelected", "field": "text", "sourceText": "Selected team members and addresses", "targetText": "Membri del team e indirizzi selezionati" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.action.recipientSender", "field": "text", "sourceText": "The sender of the incoming e-mail", "targetText": "Il mittente dell'e-mail in arrivo" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.action.recipientStale", "field": "text", "sourceText": "Some selected recipients are no longer an admin or agent in this team. They are skipped when sending.", "targetText": "Alcuni destinatari selezionati non sono più amministratori o agenti di questo team. Vengono saltati durante l'invio." }, { "entityType": "uiText", "entityKey": "settings.email.workflows.action.recipientStaleRemove", "field": "text", "sourceText": "Remove them", "targetText": "Rimuoverli" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.action.recipients", "field": "text", "sourceText": "Recipients", "targetText": "Destinatari" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.action.sendCondAlways", "field": "text", "sourceText": "Always, for every e-mail this workflow handles", "targetText": "Sempre, per ogni e-mail gestita da questo flusso" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.action.sendCondNone", "field": "text", "sourceText": "No conditions — the mail is always sent.", "targetText": "Nessuna condizione: l'e-mail viene sempre inviata." }, { "entityType": "uiText", "entityKey": "settings.email.workflows.action.sendMail", "field": "text", "sourceText": "Send mail", "targetText": "Inviare un'e-mail" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.action.sendMailBody", "field": "text", "sourceText": "Body", "targetText": "Corpo" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.action.sendMailConditions", "field": "text", "sourceText": "Send conditions", "targetText": "Condizioni di invio" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.action.sendMailConditionsHelp", "field": "text", "sourceText": "The mail is sent whenever these conditions match. Leave empty to always send.", "targetText": "L'e-mail viene inviata ogni volta che queste condizioni corrispondono. Lasci vuoto per inviarla sempre." }, { "entityType": "uiText", "entityKey": "settings.email.workflows.action.sendMailMatchType", "field": "text", "sourceText": "Match", "targetText": "Corrispondenza" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.action.sendMailSubject", "field": "text", "sourceText": "Subject", "targetText": "Oggetto" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.action.setFields", "field": "text", "sourceText": "Set fields", "targetText": "Impostare i campi" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.action.status", "field": "text", "sourceText": "Status", "targetText": "Stato" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.action.subCategory", "field": "text", "sourceText": "Subcategory", "targetText": "Sottocategoria" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.action.tokenOriginalSubject", "field": "text", "sourceText": "Original subject", "targetText": "Oggetto originale" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.action.tokenOriginalSubjectHelp", "field": "text", "sourceText": "The subject line of the incoming e-mail.", "targetText": "La riga dell'oggetto dell'e-mail in arrivo." }, { "entityType": "uiText", "entityKey": "settings.email.workflows.action.tokenTicketTag", "field": "text", "sourceText": "Ticket reference", "targetText": "Riferimento del ticket" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.action.tokenTicketTagHelp", "field": "text", "sourceText": "Inserts [TICKET-99]. Lets a reply be matched to the existing ticket instead of opening a new one.", "targetText": "Inserisce [TICKET-99]. Permette di collegare una risposta al ticket esistente invece di aprirne uno nuovo." }, { "entityType": "uiText", "entityKey": "settings.email.workflows.actionType", "field": "text", "sourceText": "Action", "targetText": "Azione" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.actions", "field": "text", "sourceText": "Actions", "targetText": "Azioni" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.addAction", "field": "text", "sourceText": "+ Add action", "targetText": "+ Aggiungere un'azione" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.addCondition", "field": "text", "sourceText": "+ Add condition", "targetText": "+ Aggiungere una condizione" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.addWorkflow", "field": "text", "sourceText": "+ Add workflow", "targetText": "+ Aggiungere un flusso" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.advancedForced", "field": "text", "sourceText": "These conditions cannot be shown in the simple view, so they are being edited in detail below. Deleting them all switches back to the simple view.", "targetText": "Queste condizioni non si possono mostrare nella vista semplice, quindi vengono modificate in dettaglio qui sotto. Eliminandole tutte si torna alla vista semplice." }, { "entityType": "uiText", "entityKey": "settings.email.workflows.advancedHide", "field": "text", "sourceText": "Hide advanced", "targetText": "Nascondere le opzioni avanzate" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.advancedShow", "field": "text", "sourceText": "Advanced", "targetText": "Avanzate" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.cardDesc", "field": "text", "sourceText": "Define per team how incoming e-mails are processed using conditions and actions.", "targetText": "Definisca per ogni team come vengono elaborate le e-mail in arrivo, con condizioni e azioni." }, { "entityType": "uiText", "entityKey": "settings.email.workflows.cardTitle", "field": "text", "sourceText": "E-Mail Workflows", "targetText": "Flussi e-mail" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.conditionMode", "field": "text", "sourceText": "When?", "targetText": "Quando?" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.conditionMode.all", "field": "text", "sourceText": "Every e-mail in this mailbox", "targetText": "Ogni e-mail di questa casella di posta" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.conditionMode.contains", "field": "text", "sourceText": "Only when subject or text contains", "targetText": "Solo quando l'oggetto o il testo contiene" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.conditionMode.containsHelp", "field": "text", "sourceText": "Matches when the term appears in the subject or anywhere in the message text. Not case-sensitive.", "targetText": "Corrisponde quando il termine compare nell'oggetto o in qualsiasi punto del testo del messaggio. Non distingue tra maiuscole e minuscole." }, { "entityType": "uiText", "entityKey": "settings.email.workflows.conditionType", "field": "text", "sourceText": "Type", "targetText": "Tipo" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.conditionType.body", "field": "text", "sourceText": "Body", "targetText": "Corpo" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.conditionType.recipient", "field": "text", "sourceText": "Recipient (To/Cc)", "targetText": "Destinatario (A/Cc)" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.conditionType.sender", "field": "text", "sourceText": "Sender (From)", "targetText": "Mittente (Da)" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.conditionType.subject", "field": "text", "sourceText": "Subject", "targetText": "Oggetto" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.conditionType.subjectOrBody", "field": "text", "sourceText": "Subject or body", "targetText": "Oggetto o corpo" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.conditionValue", "field": "text", "sourceText": "Value", "targetText": "Valore" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.conditionValueHelp", "field": "text", "sourceText": "Leave blank to match this team's own mailbox address.", "targetText": "Lasci vuoto per far corrispondere l'indirizzo della casella di posta di questo team." }, { "entityType": "uiText", "entityKey": "settings.email.workflows.conditions", "field": "text", "sourceText": "Conditions", "targetText": "Condizioni" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.delete", "field": "text", "sourceText": "Delete workflow", "targetText": "Eliminare il flusso" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.enabled", "field": "text", "sourceText": "Enabled", "targetText": "Attivo" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.errors.unknownPlaceholder", "field": "text", "sourceText": "Workflow '{0}', action '{1}', field '{2}': unknown placeholders {3}. Available here: {4}.", "targetText": "Flusso «{0}», azione «{1}», campo «{2}»: segnaposto sconosciuti {3}. Disponibili qui: {4}." }, { "entityType": "uiText", "entityKey": "settings.email.workflows.matchAll", "field": "text", "sourceText": "All conditions", "targetText": "Tutte le condizioni" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.matchAny", "field": "text", "sourceText": "Any condition", "targetText": "Una condizione qualsiasi" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.matchType", "field": "text", "sourceText": "Match", "targetText": "Corrispondenza" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.moveDown", "field": "text", "sourceText": "Move down", "targetText": "Spostare in basso" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.moveUp", "field": "text", "sourceText": "Move up", "targetText": "Spostare in alto" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.name", "field": "text", "sourceText": "Name", "targetText": "Nome" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.noActions", "field": "text", "sourceText": "No actions defined.", "targetText": "Nessuna azione definita." }, { "entityType": "uiText", "entityKey": "settings.email.workflows.noConditions", "field": "text", "sourceText": "No conditions — this workflow matches every message.", "targetText": "Nessuna condizione: questo flusso corrisponde a ogni messaggio." }, { "entityType": "uiText", "entityKey": "settings.email.workflows.noWorkflows", "field": "text", "sourceText": "No workflows defined for this team yet.", "targetText": "Ancora nessun flusso definito per questo team." }, { "entityType": "uiText", "entityKey": "settings.email.workflows.oneWorkflowHint", "field": "text", "sourceText": "Put everything that belongs to one case into a single workflow. Workflows run from top to bottom and \"Stop after match\" ends the run, so a workflow below one that already matched never gets its turn. Only actions inside the same workflow know the ticket that was just created — that is what lets a notification carry its ticket reference.", "targetText": "Metta tutto quello che appartiene a un caso in un unico flusso. I flussi vengono eseguiti dall'alto verso il basso e «Interrompere dopo la corrispondenza» termina l'esecuzione, quindi un flusso che sta sotto a uno che ha già corrisposto non arriva mai al suo turno. Solo le azioni dello stesso flusso conoscono il ticket appena creato: è questo che permette a una notifica di portare il riferimento del suo ticket." }, { "entityType": "uiText", "entityKey": "settings.email.workflows.operator", "field": "text", "sourceText": "Operator", "targetText": "Operatore" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.operator.contains", "field": "text", "sourceText": "Contains", "targetText": "Contiene" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.operator.equals", "field": "text", "sourceText": "Equals", "targetText": "È uguale a" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.operator.regex", "field": "text", "sourceText": "Regex", "targetText": "Espressione regolare" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.removeAction", "field": "text", "sourceText": "Remove", "targetText": "Rimuovi" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.removeCondition", "field": "text", "sourceText": "Remove", "targetText": "Rimuovi" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.selectTeam", "field": "text", "sourceText": "Team", "targetText": "Team" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.stopProcessing", "field": "text", "sourceText": "Stop after match", "targetText": "Interrompere dopo la corrispondenza" }, { "entityType": "uiText", "entityKey": "settings.email.workflows.stopProcessingHelp", "field": "text", "sourceText": "If enabled, no further workflows are evaluated once this one matches.", "targetText": "Se è attivo, quando questo flusso corrisponde non ne viene valutato nessun altro." }, { "entityType": "uiText", "entityKey": "settings.general.accessDenied", "field": "text", "sourceText": "Access denied", "targetText": "Accesso negato" }, { "entityType": "uiText", "entityKey": "settings.general.accessDeniedDesc", "field": "text", "sourceText": "This page is only available for administrators.", "targetText": "Questa pagina è disponibile solo per gli amministratori." }, { "entityType": "uiText", "entityKey": "settings.general.addDepartment", "field": "text", "sourceText": "+ Add department", "targetText": "+ Aggiungere un reparto" }, { "entityType": "uiText", "entityKey": "settings.general.addPosition", "field": "text", "sourceText": "+ Add position", "targetText": "+ Aggiungere una posizione" }, { "entityType": "uiText", "entityKey": "settings.general.addPriority", "field": "text", "sourceText": "+ Add priority", "targetText": "+ Aggiungere una priorità" }, { "entityType": "uiText", "entityKey": "settings.general.addSite", "field": "text", "sourceText": "+ Add site", "targetText": "+ Aggiungere una sede" }, { "entityType": "uiText", "entityKey": "settings.general.addStatus", "field": "text", "sourceText": "+ Add status", "targetText": "+ Aggiungere uno stato" }, { "entityType": "uiText", "entityKey": "settings.general.allowedTransitions", "field": "text", "sourceText": "Allowed transitions to new status", "targetText": "Transizioni consentite verso il nuovo stato" }, { "entityType": "uiText", "entityKey": "settings.general.backgroundColor", "field": "text", "sourceText": "Background color", "targetText": "Colore di sfondo" }, { "entityType": "uiText", "entityKey": "settings.general.cancel", "field": "text", "sourceText": "Cancel", "targetText": "Annulla" }, { "entityType": "uiText", "entityKey": "settings.general.countsAsClosed", "field": "text", "sourceText": "Counts as closed", "targetText": "Conta come chiuso" }, { "entityType": "uiText", "entityKey": "settings.general.countsAsClosedHint", "field": "text", "sourceText": "Final state. Automatic closing moves tickets to this status.", "targetText": "Stato finale. La chiusura automatica porta i ticket in questo stato." }, { "entityType": "uiText", "entityKey": "settings.general.countsAsResolved", "field": "text", "sourceText": "Counts as resolved", "targetText": "Conta come risolto" }, { "entityType": "uiText", "entityKey": "settings.general.countsAsResolvedHint", "field": "text", "sourceText": "Work is done. Tickets in this status are closed automatically after 24 hours.", "targetText": "Il lavoro è finito. I ticket in questo stato vengono chiusi automaticamente dopo 24 ore." }, { "entityType": "uiText", "entityKey": "settings.general.countsAsWaitingForCustomer", "field": "text", "sourceText": "Waiting for the requester", "targetText": "In attesa del richiedente" }, { "entityType": "uiText", "entityKey": "settings.general.countsAsWaitingForCustomerHint", "field": "text", "sourceText": "We are waiting for the requester, not for another team or a service provider.", "targetText": "Stiamo aspettando il richiedente, non un altro team o un fornitore." }, { "entityType": "uiText", "entityKey": "settings.general.created", "field": "text", "sourceText": "Entry created.", "targetText": "Voce creata." }, { "entityType": "uiText", "entityKey": "settings.general.csat.baseUrl", "field": "text", "sourceText": "Survey links are built from this address:", "targetText": "I link dei sondaggi vengono costruiti da questo indirizzo:" }, { "entityType": "uiText", "entityKey": "settings.general.csat.baseUrlLink", "field": "text", "sourceText": "Change it under Security", "targetText": "Lo cambi in Sicurezza" }, { "entityType": "uiText", "entityKey": "settings.general.csat.baseUrlUnknown", "field": "text", "sourceText": "The public address of this installation is not known yet, so no survey can be sent.", "targetText": "L'indirizzo pubblico di questa installazione non è ancora noto, quindi non si può inviare nessun sondaggio." }, { "entityType": "uiText", "entityKey": "settings.general.csat.byAgent", "field": "text", "sourceText": "Per-agent evaluation", "targetText": "Valutazione per agente" }, { "entityType": "uiText", "entityKey": "settings.general.csat.byAgentDesc", "field": "text", "sourceText": "Adds a per-agent breakdown to the satisfaction report and export. Ratings on individual tickets are always visible to the team.", "targetText": "Aggiunge al report di soddisfazione e all'esportazione una suddivisione per agente. Le valutazioni dei singoli ticket sono sempre visibili al team." }, { "entityType": "uiText", "entityKey": "settings.general.csat.byAgentRequiresEnabled", "field": "text", "sourceText": "Enable satisfaction surveys first.", "targetText": "Attivi prima i sondaggi di soddisfazione." }, { "entityType": "uiText", "entityKey": "settings.general.csat.desc", "field": "text", "sourceText": "After a ticket is closed, the requester receives an e-mail with a five-star rating link. The survey is sent once per ticket and the link expires after 30 days.", "targetText": "Dopo la chiusura di un ticket, il richiedente riceve un'e-mail con un link per una valutazione a cinque stelle. Il sondaggio viene inviato una volta per ticket e il link scade dopo 30 giorni." }, { "entityType": "uiText", "entityKey": "settings.general.csat.enabled", "field": "text", "sourceText": "Send satisfaction surveys", "targetText": "Inviare i sondaggi di soddisfazione" }, { "entityType": "uiText", "entityKey": "settings.general.csat.enabledDesc", "field": "text", "sourceText": "Only tickets closed after enabling are surveyed. Existing ratings stay visible when disabled.", "targetText": "Vengono sondati solo i ticket chiusi dopo l'attivazione. Le valutazioni esistenti restano visibili anche a funzione disattivata." }, { "entityType": "uiText", "entityKey": "settings.general.csat.requiresSmtp", "field": "text", "sourceText": "Sending requires the e-mail (SMTP) settings to be configured and enabled.", "targetText": "L'invio richiede che le impostazioni e-mail (SMTP) siano configurate e attive." }, { "entityType": "uiText", "entityKey": "settings.general.csat.throttleDays", "field": "text", "sourceText": "At most one survey per requester within", "targetText": "Al massimo un sondaggio per richiedente entro" }, { "entityType": "uiText", "entityKey": "settings.general.csat.throttleDaysDesc", "field": "text", "sourceText": "Someone who reports several tickets within this window is asked only once. Set 0 to ask on every closed ticket. A customer desk with many different senders rarely hits this limit; an internal helpdesk, where the same people report again and again, does.", "targetText": "Chi segnala più ticket in questo intervallo viene interpellato una volta sola. Imposti 0 per chiedere a ogni ticket chiuso. Un servizio clienti con molti mittenti diversi raggiunge raramente questo limite; un helpdesk interno, dove sono sempre le stesse persone a segnalare, sì." }, { "entityType": "uiText", "entityKey": "settings.general.csat.throttleDaysUnit", "field": "text", "sourceText": "days", "targetText": "giorni" }, { "entityType": "uiText", "entityKey": "settings.general.csat.title", "field": "text", "sourceText": "Customer Satisfaction Score (CSAT)", "targetText": "Punteggio di soddisfazione dei clienti (CSAT)" }, { "entityType": "uiText", "entityKey": "settings.general.customFields.cardDesc", "field": "text", "sourceText": "Maximum number of active custom fields allowed per team.", "targetText": "Numero massimo di campi personalizzati attivi consentiti per team." }, { "entityType": "uiText", "entityKey": "settings.general.customFields.cardTitle", "field": "text", "sourceText": "Custom Fields Limit", "targetText": "Limite dei campi personalizzati" }, { "entityType": "uiText", "entityKey": "settings.general.customFields.label", "field": "text", "sourceText": "Maximum custom fields per team", "targetText": "Massimo di campi personalizzati per team" }, { "entityType": "uiText", "entityKey": "settings.general.customFields.rangeError", "field": "text", "sourceText": "Value must be between 1 and 50.", "targetText": "Il valore deve essere compreso tra 1 e 50." }, { "entityType": "uiText", "entityKey": "settings.general.customFields.saveButton", "field": "text", "sourceText": "Save", "targetText": "Salva" }, { "entityType": "uiText", "entityKey": "settings.general.customFields.saveError", "field": "text", "sourceText": "Error saving custom fields limit.", "targetText": "Errore durante il salvataggio del limite dei campi personalizzati." }, { "entityType": "uiText", "entityKey": "settings.general.customFields.saveSuccess", "field": "text", "sourceText": "Custom fields limit saved.", "targetText": "Limite dei campi personalizzati salvato." }, { "entityType": "uiText", "entityKey": "settings.general.dateFormat.cardDesc", "field": "text", "sourceText": "How dates and times are written throughout the system. This is a setting of your installation, not of the chosen language - a company writes dates one way, whoever is looking.", "targetText": "Come vengono scritte le date e le ore in tutto il sistema. Questa è un'impostazione della sua installazione, non della lingua scelta: un'azienda scrive le date in un solo modo, chiunque le guardi." }, { "entityType": "uiText", "entityKey": "settings.general.dateFormat.cardTitle", "field": "text", "sourceText": "Date and time format", "targetText": "Formato di data e ora" }, { "entityType": "uiText", "entityKey": "settings.general.dateFormat.dateSeparator", "field": "text", "sourceText": "Date separator", "targetText": "Separatore della data" }, { "entityType": "uiText", "entityKey": "settings.general.dateFormat.order", "field": "text", "sourceText": "Date order", "targetText": "Ordine della data" }, { "entityType": "uiText", "entityKey": "settings.general.dateFormat.orderDmy", "field": "text", "sourceText": "Day, month, year", "targetText": "Giorno, mese, anno" }, { "entityType": "uiText", "entityKey": "settings.general.dateFormat.orderMdy", "field": "text", "sourceText": "Month, day, year", "targetText": "Mese, giorno, anno" }, { "entityType": "uiText", "entityKey": "settings.general.dateFormat.orderYmd", "field": "text", "sourceText": "Year, month, day", "targetText": "Anno, mese, giorno" }, { "entityType": "uiText", "entityKey": "settings.general.dateFormat.preview", "field": "text", "sourceText": "This is how it looks", "targetText": "Ecco come appare" }, { "entityType": "uiText", "entityKey": "settings.general.dateFormat.saveButton", "field": "text", "sourceText": "Save", "targetText": "Salva" }, { "entityType": "uiText", "entityKey": "settings.general.dateFormat.saveError", "field": "text", "sourceText": "Error saving the format.", "targetText": "Errore durante il salvataggio del formato." }, { "entityType": "uiText", "entityKey": "settings.general.dateFormat.saveSuccess", "field": "text", "sourceText": "Date and time format saved.", "targetText": "Formato di data e ora salvato." }, { "entityType": "uiText", "entityKey": "settings.general.dateFormat.time12", "field": "text", "sourceText": "12 hours (AM/PM)", "targetText": "12 ore (AM/PM)" }, { "entityType": "uiText", "entityKey": "settings.general.dateFormat.time24", "field": "text", "sourceText": "24 hours", "targetText": "24 ore" }, { "entityType": "uiText", "entityKey": "settings.general.dateFormat.timeFormat", "field": "text", "sourceText": "Clock", "targetText": "Orologio" }, { "entityType": "uiText", "entityKey": "settings.general.dateFormat.timeSeparator", "field": "text", "sourceText": "Time separator", "targetText": "Separatore dell'ora" }, { "entityType": "uiText", "entityKey": "settings.general.deleteConfirmDesc", "field": "text", "sourceText": "This entry will be permanently removed.", "targetText": "Questa voce verrà rimossa definitivamente." }, { "entityType": "uiText", "entityKey": "settings.general.deleteConfirmTitle", "field": "text", "sourceText": "Are you sure you want to delete?", "targetText": "Vuole davvero eliminare?" }, { "entityType": "uiText", "entityKey": "settings.general.deleted", "field": "text", "sourceText": "Entry deleted.", "targetText": "Voce eliminata." }, { "entityType": "uiText", "entityKey": "settings.general.department", "field": "text", "sourceText": "Department", "targetText": "Reparto" }, { "entityType": "uiText", "entityKey": "settings.general.dropdownSectionDesc", "field": "text", "sourceText": "Manage most of the Drop-Down Lists here", "targetText": "Gestisca qui la maggior parte degli elenchi a discesa" }, { "entityType": "uiText", "entityKey": "settings.general.dropdownSectionTitle", "field": "text", "sourceText": "Drop-Down Lists", "targetText": "Elenchi a discesa" }, { "entityType": "uiText", "entityKey": "settings.general.editStatus", "field": "text", "sourceText": "Edit status", "targetText": "Modificare lo stato" }, { "entityType": "uiText", "entityKey": "settings.general.emptyName", "field": "text", "sourceText": "Name must not be empty.", "targetText": "Il nome non può essere vuoto." }, { "entityType": "uiText", "entityKey": "settings.general.enRequired", "field": "text", "sourceText": "EN (required)", "targetText": "EN (obbligatorio)" }, { "entityType": "uiText", "entityKey": "settings.general.exportJson", "field": "text", "sourceText": "Export JSON", "targetText": "Esportare JSON" }, { "entityType": "uiText", "entityKey": "settings.general.importExportHint", "field": "text", "sourceText": "You can enter new entries one by one in English, or add them in bulk by using the export and import buttons. On a newly installed system, download the empty export file to get the structure, add everything you need, and import it.", "targetText": "Può inserire le nuove voci una alla volta in inglese oppure aggiungerle in blocco con i pulsanti di esportazione e importazione. Su un sistema appena installato, scarichi il file di esportazione vuoto per avere la struttura, aggiunga tutto quello che le serve e lo importi." }, { "entityType": "uiText", "entityKey": "settings.general.importJson", "field": "text", "sourceText": "Import JSON", "targetText": "Importare JSON" }, { "entityType": "uiText", "entityKey": "settings.general.importUpdated", "field": "text", "sourceText": "Entries imported", "targetText": "Voci importate" }, { "entityType": "uiText", "entityKey": "settings.general.invalidJson", "field": "text", "sourceText": "Invalid JSON file.", "targetText": "File JSON non valido." }, { "entityType": "uiText", "entityKey": "settings.general.isSystemOnly", "field": "text", "sourceText": "System only", "targetText": "Solo di sistema" }, { "entityType": "uiText", "entityKey": "settings.general.lastFlagCannotBeRemoved", "field": "text", "sourceText": "This is the last status with this flag. Assign it to another status first.", "targetText": "Questo è l'ultimo stato con questo contrassegno. Lo assegni prima a un altro stato." }, { "entityType": "uiText", "entityKey": "settings.general.mandatoryHint", "field": "text", "sourceText": "Mandatory", "targetText": "Obbligatorio" }, { "entityType": "uiText", "entityKey": "settings.general.noItems", "field": "text", "sourceText": "No entries found.", "targetText": "Nessuna voce trovata." }, { "entityType": "uiText", "entityKey": "settings.general.noTransitions", "field": "text", "sourceText": "No transitions available.", "targetText": "Nessuna transizione disponibile." }, { "entityType": "uiText", "entityKey": "settings.general.ok", "field": "text", "sourceText": "Ok", "targetText": "Ok" }, { "entityType": "uiText", "entityKey": "settings.general.onboarding.body", "field": "text", "sourceText": "Walk through the initial setup steps again. Nothing is reset — the assistant only shows you what is set up and what is still open.", "targetText": "Ripercorra i passaggi della configurazione iniziale. Non viene reimpostato nulla — l'assistente le mostra soltanto che cosa è già configurato e che cosa è ancora da fare." }, { "entityType": "uiText", "entityKey": "settings.general.onboarding.restart", "field": "text", "sourceText": "Show setup assistant", "targetText": "Mostrare l'assistente di configurazione" }, { "entityType": "uiText", "entityKey": "settings.general.onboarding.running", "field": "text", "sourceText": "The setup assistant is currently active. You'll find it in the sidebar.", "targetText": "L'assistente di configurazione è attualmente attivo. Lo trova nella barra laterale." }, { "entityType": "uiText", "entityKey": "settings.general.onboarding.title", "field": "text", "sourceText": "Setup assistant", "targetText": "Assistente di configurazione" }, { "entityType": "uiText", "entityKey": "settings.general.pageDesc", "field": "text", "sourceText": "Drop-Down Lists and other Options", "targetText": "Elenchi a discesa e altre opzioni" }, { "entityType": "uiText", "entityKey": "settings.general.pageTitle", "field": "text", "sourceText": "General Settings", "targetText": "Impostazioni generali" }, { "entityType": "uiText", "entityKey": "settings.general.position", "field": "text", "sourceText": "Position", "targetText": "Posizione" }, { "entityType": "uiText", "entityKey": "settings.general.priority", "field": "text", "sourceText": "Priority", "targetText": "Priorità" }, { "entityType": "uiText", "entityKey": "settings.general.quickActionHint", "field": "text", "sourceText": "Only first 4 are shown as quick actions; others appear under More statuses.", "targetText": "Solo i primi 4 vengono mostrati come azioni rapide; gli altri compaiono sotto Altri stati." }, { "entityType": "uiText", "entityKey": "settings.general.renameHint", "field": "text", "sourceText": "Renaming via JSON is not supported. Please use the fields on this page instead.", "targetText": "La ridenominazione tramite JSON non è supportata. Usi invece i campi di questa pagina." }, { "entityType": "uiText", "entityKey": "settings.general.requiresComment", "field": "text", "sourceText": "Requires comment in dialog", "targetText": "Richiede un commento nella finestra" }, { "entityType": "uiText", "entityKey": "settings.general.role", "field": "text", "sourceText": "Role", "targetText": "Ruolo" }, { "entityType": "uiText", "entityKey": "settings.general.rolesFixedHint", "field": "text", "sourceText": "The three roles are fixed. You can rename and translate them here. What a role may do is set under Settings > Security in the permission concept.", "targetText": "I tre ruoli sono fissi. Qui può rinominarli e tradurli. Che cosa può fare un ruolo si imposta in Impostazioni > Sicurezza, nel piano dei permessi." }, { "entityType": "uiText", "entityKey": "settings.general.save", "field": "text", "sourceText": "Save", "targetText": "Salva" }, { "entityType": "uiText", "entityKey": "settings.general.saveStatus", "field": "text", "sourceText": "Save status", "targetText": "Salvare lo stato" }, { "entityType": "uiText", "entityKey": "settings.general.semanticFlagsHint", "field": "text", "sourceText": "These flags tell the system what a status means, independent of its name. Renaming a status no longer changes how it is treated.", "targetText": "Questi contrassegni dicono al sistema che cosa significa uno stato, indipendentemente dal suo nome. Rinominare uno stato non cambia più il modo in cui viene trattato." }, { "entityType": "uiText", "entityKey": "settings.general.semanticFlagsSection", "field": "text", "sourceText": "Meaning of this status", "targetText": "Significato di questo stato" }, { "entityType": "uiText", "entityKey": "settings.general.showAsQuickAction", "field": "text", "sourceText": "Set as primary status (max. 4)", "targetText": "Impostare come stato principale (max. 4)" }, { "entityType": "uiText", "entityKey": "settings.general.showModal", "field": "text", "sourceText": "Show dialog", "targetText": "Mostrare la finestra" }, { "entityType": "uiText", "entityKey": "settings.general.showOnCreateTicket", "field": "text", "sourceText": "Show status in new ticket form", "targetText": "Mostrare lo stato nel modulo del nuovo ticket" }, { "entityType": "uiText", "entityKey": "settings.general.site", "field": "text", "sourceText": "Site", "targetText": "Sede" }, { "entityType": "uiText", "entityKey": "settings.general.sortOrder", "field": "text", "sourceText": "Sort order", "targetText": "Ordinamento" }, { "entityType": "uiText", "entityKey": "settings.general.status", "field": "text", "sourceText": "Status", "targetText": "Stato" }, { "entityType": "uiText", "entityKey": "settings.general.statusSaved", "field": "text", "sourceText": "Status saved.", "targetText": "Stato salvato." }, { "entityType": "uiText", "entityKey": "settings.general.timeTracking.billableDefault", "field": "text", "sourceText": "New entries are billable by default", "targetText": "Le nuove voci sono fatturabili di serie" }, { "entityType": "uiText", "entityKey": "settings.general.timeTracking.byAgent", "field": "text", "sourceText": "Per-agent evaluation", "targetText": "Valutazione per agente" }, { "entityType": "uiText", "entityKey": "settings.general.timeTracking.byAgentDesc", "field": "text", "sourceText": "Adds a per-agent breakdown to the time report. Off by default: time per person is performance data.", "targetText": "Aggiunge al report dei tempi una suddivisione per agente. Disattivata di serie: il tempo per persona è un dato sulle prestazioni." }, { "entityType": "uiText", "entityKey": "settings.general.timeTracking.byAgentRequiresEnabled", "field": "text", "sourceText": "Enable time tracking first.", "targetText": "Attivi prima la registrazione dei tempi." }, { "entityType": "uiText", "entityKey": "settings.general.timeTracking.desc", "field": "text", "sourceText": "Agents log the effort spent on a ticket. This is effort per case, not attendance of a person — there is no clock-in tracking.", "targetText": "Gli agenti registrano l'impegno dedicato a un ticket. È l'impegno per caso, non la presenza di una persona: non c'è nessuna rilevazione delle timbrature." }, { "entityType": "uiText", "entityKey": "settings.general.timeTracking.enabled", "field": "text", "sourceText": "Enable time tracking", "targetText": "Attivare la registrazione dei tempi" }, { "entityType": "uiText", "entityKey": "settings.general.timeTracking.enabledDesc", "field": "text", "sourceText": "While switched off no entry can be made anywhere. Existing entries stay visible and exportable.", "targetText": "Mentre è disattivata non si può inserire nessuna voce da nessuna parte. Le voci esistenti restano visibili ed esportabili." }, { "entityType": "uiText", "entityKey": "settings.general.timeTracking.increment", "field": "text", "sourceText": "Rounding increment (minutes)", "targetText": "Scatto di arrotondamento (minuti)" }, { "entityType": "uiText", "entityKey": "settings.general.timeTracking.incrementDesc", "field": "text", "sourceText": "Rounds every entry up to the next multiple. 0 = off.", "targetText": "Arrotonda ogni voce per eccesso al multiplo successivo. 0 = disattivato." }, { "entityType": "uiText", "entityKey": "settings.general.timeTracking.minimum", "field": "text", "sourceText": "Minimum per entry (minutes)", "targetText": "Minimo per voce (minuti)" }, { "entityType": "uiText", "entityKey": "settings.general.timeTracking.minimumDesc", "field": "text", "sourceText": "Every entry is billed with at least this value. 0 = off.", "targetText": "Ogni voce viene fatturata con almeno questo valore. 0 = disattivato." }, { "entityType": "uiText", "entityKey": "settings.general.timeTracking.perTeam", "field": "text", "sourceText": "Every team takes part unless you exclude it under Teams.", "targetText": "Ogni team partecipa, a meno che non lo escluda nella pagina Team." }, { "entityType": "uiText", "entityKey": "settings.general.timeTracking.quick", "field": "text", "sourceText": "Quick buttons (minutes, comma separated)", "targetText": "Pulsanti rapidi (minuti, separati da virgole)" }, { "entityType": "uiText", "entityKey": "settings.general.timeTracking.quickDesc", "field": "text", "sourceText": "Shown next to the input field on a ticket. Leave empty for the free input only.", "targetText": "Mostrati accanto al campo di inserimento su un ticket. Lasci vuoto per avere solo l'inserimento libero." }, { "entityType": "uiText", "entityKey": "settings.general.timeTracking.require", "field": "text", "sourceText": "Require a time entry before resolving or closing", "targetText": "Richiedere una voce di tempo prima di risolvere o chiudere" }, { "entityType": "uiText", "entityKey": "settings.general.timeTracking.requireDesc", "field": "text", "sourceText": "Applies only when a person changes the status. Auto-close, merging and bulk actions are never blocked — otherwise tickets would exist that nobody can close.", "targetText": "Vale solo quando una persona cambia lo stato. La chiusura automatica, l'unione e le azioni di gruppo non vengono mai bloccate: altrimenti esisterebbero ticket che nessuno può chiudere." }, { "entityType": "uiText", "entityKey": "settings.general.timeTracking.requiresEnabled", "field": "text", "sourceText": "Enable time tracking first.", "targetText": "Attivi prima la registrazione dei tempi." }, { "entityType": "uiText", "entityKey": "settings.general.timeTracking.roundingNote", "field": "text", "sourceText": "Rounding only changes the BILLED value and is applied per entry, never to the total. What was logged stays untouched, so changing these values never falsifies past data.", "targetText": "L'arrotondamento cambia solo il valore FATTURATO e viene applicato per voce, mai al totale. Quello che è stato registrato resta intatto, quindi cambiare questi valori non falsifica mai i dati passati." }, { "entityType": "uiText", "entityKey": "settings.general.timeTracking.sample", "field": "text", "sourceText": "With these settings {input} minutes are billed as {billable} minutes.", "targetText": "Con queste impostazioni {input} minuti vengono fatturati come {billable} minuti." }, { "entityType": "uiText", "entityKey": "settings.general.timeTracking.save", "field": "text", "sourceText": "Save", "targetText": "Salva" }, { "entityType": "uiText", "entityKey": "settings.general.timeTracking.saved", "field": "text", "sourceText": "Time tracking settings saved.", "targetText": "Impostazioni della registrazione dei tempi salvate." }, { "entityType": "uiText", "entityKey": "settings.general.timeTracking.timer", "field": "text", "sourceText": "Stopwatch on the ticket", "targetText": "Cronometro sul ticket" }, { "entityType": "uiText", "entityKey": "settings.general.timeTracking.timerAutoStart", "field": "text", "sourceText": "Start the timer when a ticket is opened", "targetText": "Avviare il cronometro all'apertura di un ticket" }, { "entityType": "uiText", "entityKey": "settings.general.timeTracking.timerAutoStartDesc", "field": "text", "sourceText": "Opening another ticket pauses the running one. Nothing else pauses it — a hidden window is not a break.", "targetText": "Aprire un altro ticket mette in pausa quello in corso. Nient'altro lo mette in pausa: una finestra nascosta non è una pausa." }, { "entityType": "uiText", "entityKey": "settings.general.timeTracking.timerDesc", "field": "text", "sourceText": "Adds start/pause to a ticket. It proposes the elapsed time since the agent pressed start — the entry is only created once a human confirms it. Quick entry works without it.", "targetText": "Aggiunge avvio e pausa a un ticket. Propone il tempo trascorso da quando l'agente ha premuto avvio: la voce viene creata solo quando una persona la conferma. L'inserimento rapido funziona anche senza." }, { "entityType": "uiText", "entityKey": "settings.general.timeTracking.timerMax", "field": "text", "sourceText": "Maximum runtime (minutes)", "targetText": "Durata massima (minuti)" }, { "entityType": "uiText", "entityKey": "settings.general.timeTracking.timerMaxDesc", "field": "text", "sourceText": "Guard against the timer left running overnight. It is capped, never discarded, and the agent is told. 0 = no limit.", "targetText": "Protezione contro il cronometro lasciato in corso tutta la notte. Il valore viene limitato, mai scartato, e l'agente ne viene informato. 0 = nessun limite." }, { "entityType": "uiText", "entityKey": "settings.general.timeTracking.title", "field": "text", "sourceText": "Time tracking per ticket", "targetText": "Registrazione dei tempi per ticket" }, { "entityType": "uiText", "entityKey": "settings.general.timezone.cardDesc", "field": "text", "sourceText": "System time zone used to display history timestamps and to run scheduled tasks. The server clock itself stays in UTC and is kept accurate by the operating system.", "targetText": "Fuso orario del sistema, usato per mostrare le date e le ore della cronologia e per eseguire le attività pianificate. L'orologio del server resta su UTC e viene tenuto preciso dal sistema operativo." }, { "entityType": "uiText", "entityKey": "settings.general.timezone.cardTitle", "field": "text", "sourceText": "Time Zone", "targetText": "Fuso orario" }, { "entityType": "uiText", "entityKey": "settings.general.timezone.label", "field": "text", "sourceText": "Time zone", "targetText": "Fuso orario" }, { "entityType": "uiText", "entityKey": "settings.general.timezone.saveButton", "field": "text", "sourceText": "Save", "targetText": "Salva" }, { "entityType": "uiText", "entityKey": "settings.general.timezone.saveError", "field": "text", "sourceText": "Error saving time zone.", "targetText": "Errore durante il salvataggio del fuso orario." }, { "entityType": "uiText", "entityKey": "settings.general.timezone.saveSuccess", "field": "text", "sourceText": "Time zone saved.", "targetText": "Fuso orario salvato." }, { "entityType": "uiText", "entityKey": "settings.general.translationLanguage", "field": "text", "sourceText": "Language", "targetText": "Lingua" }, { "entityType": "uiText", "entityKey": "settings.general.translationModalSubtitle", "field": "text", "sourceText": "Dialog subtitle", "targetText": "Sottotitolo della finestra" }, { "entityType": "uiText", "entityKey": "settings.general.translationModalTitle", "field": "text", "sourceText": "Dialog title", "targetText": "Titolo della finestra" }, { "entityType": "uiText", "entityKey": "settings.general.translationName", "field": "text", "sourceText": "Name", "targetText": "Nome" }, { "entityType": "uiText", "entityKey": "settings.general.translationsSection", "field": "text", "sourceText": "Translations", "targetText": "Traduzioni" }, { "entityType": "uiText", "entityKey": "settings.general.unknownError", "field": "text", "sourceText": "An error occurred.", "targetText": "Si è verificato un errore." }, { "entityType": "uiText", "entityKey": "settings.general.updated", "field": "text", "sourceText": "Entry saved.", "targetText": "Voce salvata." }, { "entityType": "uiText", "entityKey": "settings.language.accessDenied", "field": "text", "sourceText": "Access denied", "targetText": "Accesso negato" }, { "entityType": "uiText", "entityKey": "settings.language.accessDeniedDesc", "field": "text", "sourceText": "This page is only available for administrators.", "targetText": "Questa pagina è disponibile solo per gli amministratori." }, { "entityType": "uiText", "entityKey": "settings.language.alwaysActive", "field": "text", "sourceText": "Always active", "targetText": "Sempre attivo" }, { "entityType": "uiText", "entityKey": "settings.language.exportBtn", "field": "text", "sourceText": "Export JSON", "targetText": "Esportare JSON" }, { "entityType": "uiText", "entityKey": "settings.language.exportDesc", "field": "text", "sourceText": "Download a JSON file with all English source texts and existing translations for the target language.", "targetText": "Scarichi un file JSON con tutti i testi originali inglesi e le traduzioni esistenti della lingua di destinazione." }, { "entityType": "uiText", "entityKey": "settings.language.exportSection", "field": "text", "sourceText": "Export translations", "targetText": "Esportare le traduzioni" }, { "entityType": "uiText", "entityKey": "settings.language.exportSuccess", "field": "text", "sourceText": "Export successful", "targetText": "Esportazione riuscita" }, { "entityType": "uiText", "entityKey": "settings.language.importBtn", "field": "text", "sourceText": "Import JSON", "targetText": "Importare JSON" }, { "entityType": "uiText", "entityKey": "settings.language.importDesc", "field": "text", "sourceText": "Upload a previously exported JSON file. Empty fields are skipped; existing translations are overwritten.", "targetText": "Carichi un file JSON esportato in precedenza. I campi vuoti vengono saltati; le traduzioni esistenti vengono sovrascritte." }, { "entityType": "uiText", "entityKey": "settings.language.importHint", "field": "text", "sourceText": "Only JSON files in the export format are accepted.", "targetText": "Sono accettati solo i file JSON nel formato di esportazione." }, { "entityType": "uiText", "entityKey": "settings.language.importPlaceholderExample", "field": "text", "sourceText": "e.g.", "targetText": "per esempio" }, { "entityType": "uiText", "entityKey": "settings.language.importPlaceholderRejected", "field": "text", "sourceText": "entries rejected because their {placeholders} do not match the English original (English stays active for those)", "targetText": "voci rifiutate perché i loro {placeholders} non corrispondono all'originale inglese (per quelle resta attivo l'inglese)" }, { "entityType": "uiText", "entityKey": "settings.language.importSection", "field": "text", "sourceText": "Import translations", "targetText": "Importare le traduzioni" }, { "entityType": "uiText", "entityKey": "settings.language.importSkipped", "field": "text", "sourceText": "skipped", "targetText": "saltate" }, { "entityType": "uiText", "entityKey": "settings.language.importSuccess", "field": "text", "sourceText": "Import successful", "targetText": "Importazione riuscita" }, { "entityType": "uiText", "entityKey": "settings.language.importUpdated", "field": "text", "sourceText": "entries updated", "targetText": "voci aggiornate" }, { "entityType": "uiText", "entityKey": "settings.language.invalidJson", "field": "text", "sourceText": "Invalid JSON file.", "targetText": "File JSON non valido." }, { "entityType": "uiText", "entityKey": "settings.language.invalidJsonWithFileAndPosition", "field": "text", "sourceText": "Invalid JSON file {file} at line {line}, column {column}.", "targetText": "File JSON {file} non valido alla riga {line}, colonna {column}." }, { "entityType": "uiText", "entityKey": "settings.language.invalidJsonWithPosition", "field": "text", "sourceText": "Invalid JSON file at line {line}, column {column}.", "targetText": "File JSON non valido alla riga {line}, colonna {column}." }, { "entityType": "uiText", "entityKey": "settings.language.langDesc", "field": "text", "sourceText": "Select the languages available in the system. English is always active.", "targetText": "Selezioni le lingue disponibili nel sistema. L'inglese è sempre attivo." }, { "entityType": "uiText", "entityKey": "settings.language.langSection", "field": "text", "sourceText": "Languages", "targetText": "Lingue" }, { "entityType": "uiText", "entityKey": "settings.language.languagesSaved", "field": "text", "sourceText": "Language settings saved", "targetText": "Impostazioni della lingua salvate" }, { "entityType": "uiText", "entityKey": "settings.language.noFileSelected", "field": "text", "sourceText": "No file selected", "targetText": "Nessun file selezionato" }, { "entityType": "uiText", "entityKey": "settings.language.pageDesc", "field": "text", "sourceText": "Drop-Down Lists and other Options", "targetText": "Elenchi a discesa e altre opzioni" }, { "entityType": "uiText", "entityKey": "settings.language.pageTitle", "field": "text", "sourceText": "Language Settings", "targetText": "Impostazioni della lingua" }, { "entityType": "uiText", "entityKey": "settings.language.saveLanguages", "field": "text", "sourceText": "Save languages", "targetText": "Salvare le lingue" }, { "entityType": "uiText", "entityKey": "settings.language.selectFile", "field": "text", "sourceText": "Select file", "targetText": "Selezionare il file" }, { "entityType": "uiText", "entityKey": "settings.language.statusComplete", "field": "text", "sourceText": "Complete and up to date.", "targetText": "Completo e aggiornato." }, { "entityType": "uiText", "entityKey": "settings.language.statusDesc", "field": "text", "sourceText": "An update brings new and reworded English texts. The translations come from a language pack you import yourself, so they do not travel with it.", "targetText": "Un aggiornamento porta testi inglesi nuovi e riformulati. Le traduzioni vengono da un pacchetto lingua che importa lei, quindi non viaggiano con l'aggiornamento." }, { "entityType": "uiText", "entityKey": "settings.language.statusMissing", "field": "text", "sourceText": "{missing} texts are not translated and appear in English.", "targetText": "{missing} testi non sono tradotti e compaiono in inglese." }, { "entityType": "uiText", "entityKey": "settings.language.statusSection", "field": "text", "sourceText": "State of your language packs", "targetText": "Stato dei suoi pacchetti lingua" }, { "entityType": "uiText", "entityKey": "settings.language.statusStale", "field": "text", "sourceText": "{stale} texts belong to an older English wording and now say something different from the original. Export this language, translate the changed lines and import the file again.", "targetText": "{stale} testi appartengono a una formulazione inglese più vecchia e ora dicono qualcosa di diverso dall'originale. Esporti questa lingua, traduca le righe cambiate e importi di nuovo il file." }, { "entityType": "uiText", "entityKey": "settings.language.statusTranslated", "field": "text", "sourceText": "{translated} of {total} texts translated", "targetText": "{translated} di {total} testi tradotti" }, { "entityType": "uiText", "entityKey": "settings.language.statusUnknown", "field": "text", "sourceText": "{unknown} texts were imported before this check existed, so their state is unknown. The next import settles it.", "targetText": "{unknown} testi sono stati importati prima che questo controllo esistesse, quindi il loro stato è sconosciuto. La prossima importazione lo chiarisce." }, { "entityType": "uiText", "entityKey": "settings.language.targetLanguage", "field": "text", "sourceText": "Target language", "targetText": "Lingua di destinazione" }, { "entityType": "uiText", "entityKey": "settings.language.unknownError", "field": "text", "sourceText": "An error occurred.", "targetText": "Si è verificato un errore." }, { "entityType": "uiText", "entityKey": "settings.reports.accessDenied", "field": "text", "sourceText": "Access denied", "targetText": "Accesso negato" }, { "entityType": "uiText", "entityKey": "settings.reports.accessDeniedDesc", "field": "text", "sourceText": "You are not allowed to manage report settings.", "targetText": "Non le è consentito gestire le impostazioni dei report." }, { "entityType": "uiText", "entityKey": "settings.reports.adminSection", "field": "text", "sourceText": "Admin", "targetText": "Amministratore" }, { "entityType": "uiText", "entityKey": "settings.reports.agentSection", "field": "text", "sourceText": "Agent", "targetText": "Agente" }, { "entityType": "uiText", "entityKey": "settings.reports.cardTitle", "field": "text", "sourceText": "Add / Remove fields from Report Page", "targetText": "Aggiungere o rimuovere campi dalla pagina dei report" }, { "entityType": "uiText", "entityKey": "settings.reports.customFieldsSection", "field": "text", "sourceText": "Custom fields", "targetText": "Campi personalizzati" }, { "entityType": "uiText", "entityKey": "settings.reports.customerSection", "field": "text", "sourceText": "Customer", "targetText": "Cliente" }, { "entityType": "uiText", "entityKey": "settings.reports.field.assignedTo", "field": "text", "sourceText": "Assigned to", "targetText": "Assegnato a" }, { "entityType": "uiText", "entityKey": "settings.reports.field.channel", "field": "text", "sourceText": "Channel", "targetText": "Canale" }, { "entityType": "uiText", "entityKey": "settings.reports.field.fromDate", "field": "text", "sourceText": "From date", "targetText": "Data di inizio" }, { "entityType": "uiText", "entityKey": "settings.reports.field.location", "field": "text", "sourceText": "Location", "targetText": "Sede" }, { "entityType": "uiText", "entityKey": "settings.reports.field.mainCategory", "field": "text", "sourceText": "Main category", "targetText": "Categoria principale" }, { "entityType": "uiText", "entityKey": "settings.reports.field.priority", "field": "text", "sourceText": "Priority", "targetText": "Priorità" }, { "entityType": "uiText", "entityKey": "settings.reports.field.processingTeam", "field": "text", "sourceText": "Processing team", "targetText": "Team che lavora il ticket" }, { "entityType": "uiText", "entityKey": "settings.reports.field.satisfaction", "field": "text", "sourceText": "Satisfaction (CSAT)", "targetText": "Soddisfazione (CSAT)" }, { "entityType": "uiText", "entityKey": "settings.reports.field.status", "field": "text", "sourceText": "Status", "targetText": "Stato" }, { "entityType": "uiText", "entityKey": "settings.reports.field.subCategory", "field": "text", "sourceText": "Subcategory", "targetText": "Sottocategoria" }, { "entityType": "uiText", "entityKey": "settings.reports.field.toDate", "field": "text", "sourceText": "To date", "targetText": "Data di fine" }, { "entityType": "uiText", "entityKey": "settings.reports.field.user", "field": "text", "sourceText": "User", "targetText": "Utente" }, { "entityType": "uiText", "entityKey": "settings.reports.loadError", "field": "text", "sourceText": "Error loading report field settings.", "targetText": "Errore durante il caricamento delle impostazioni dei campi dei report." }, { "entityType": "uiText", "entityKey": "settings.reports.pageDesc", "field": "text", "sourceText": "Allows adding and removing fields from the Reports Page.", "targetText": "Consente di aggiungere e rimuovere campi dalla pagina dei report." }, { "entityType": "uiText", "entityKey": "settings.reports.pageTitle", "field": "text", "sourceText": "Report Settings", "targetText": "Impostazioni dei report" }, { "entityType": "uiText", "entityKey": "settings.reports.save", "field": "text", "sourceText": "Save", "targetText": "Salva" }, { "entityType": "uiText", "entityKey": "settings.reports.saveError", "field": "text", "sourceText": "Error saving report field settings.", "targetText": "Errore durante il salvataggio delle impostazioni dei campi dei report." }, { "entityType": "uiText", "entityKey": "settings.reports.saved", "field": "text", "sourceText": "Report field settings saved.", "targetText": "Impostazioni dei campi dei report salvate." }, { "entityType": "uiText", "entityKey": "settings.reports.visible", "field": "text", "sourceText": "Visible on reports", "targetText": "Visibile nei report" }, { "entityType": "uiText", "entityKey": "settings.security.accessDenied", "field": "text", "sourceText": "Access denied", "targetText": "Accesso negato" }, { "entityType": "uiText", "entityKey": "settings.security.accessDeniedDesc", "field": "text", "sourceText": "This page is only available for administrators.", "targetText": "Questa pagina è disponibile solo per gli amministratori." }, { "entityType": "uiText", "entityKey": "settings.security.adminMandatory", "field": "text", "sourceText": "Permission is mandatory for Admin and cannot be removed!", "targetText": "Il permesso è obbligatorio per l'amministratore e non può essere rimosso!" }, { "entityType": "uiText", "entityKey": "settings.security.agentTeamNone", "field": "text", "sourceText": "None (all teams)", "targetText": "Nessuno (tutti i team)" }, { "entityType": "uiText", "entityKey": "settings.security.baseUrl.description", "field": "text", "sourceText": "The address your users type in the browser. Every link this system sends by e-mail is built from it - invitations, password resets and satisfaction surveys. It is remembered automatically the first time an administrator signs in; fill it in only if that address is not the one your users see, for example when administrators use the IP and everyone else a DNS name.", "targetText": "L'indirizzo che i suoi utenti digitano nel browser. Ogni link che questo sistema invia per e-mail viene costruito da lì: inviti, reimpostazioni della password e sondaggi di soddisfazione. Viene memorizzato automaticamente al primo accesso di un amministratore; lo compili solo se quell'indirizzo non è quello che vedono i suoi utenti, per esempio quando gli amministratori usano l'IP e tutti gli altri un nome DNS." }, { "entityType": "uiText", "entityKey": "settings.security.baseUrl.effective", "field": "text", "sourceText": "Currently in use", "targetText": "In uso attualmente" }, { "entityType": "uiText", "entityKey": "settings.security.baseUrl.label", "field": "text", "sourceText": "Address (leave empty to determine it automatically)", "targetText": "Indirizzo (lasci vuoto per determinarlo automaticamente)" }, { "entityType": "uiText", "entityKey": "settings.security.baseUrl.placeholder", "field": "text", "sourceText": "https://support.example.com", "targetText": "https://support.esempio.com" }, { "entityType": "uiText", "entityKey": "settings.security.baseUrl.saveError", "field": "text", "sourceText": "Error saving the address. Enter a scheme and host, e.g. https://support.example.com (no path).", "targetText": "Errore durante il salvataggio dell'indirizzo. Inserisca uno schema e un host, per esempio https://support.esempio.com (senza percorso)." }, { "entityType": "uiText", "entityKey": "settings.security.baseUrl.saved", "field": "text", "sourceText": "Address saved", "targetText": "Indirizzo salvato" }, { "entityType": "uiText", "entityKey": "settings.security.baseUrl.section", "field": "text", "sourceText": "Public address of this installation", "targetText": "Indirizzo pubblico di questa installazione" }, { "entityType": "uiText", "entityKey": "settings.security.baseUrl.sourceConfigured", "field": "text", "sourceText": "entered here", "targetText": "inserito qui" }, { "entityType": "uiText", "entityKey": "settings.security.baseUrl.sourceEnvironment", "field": "text", "sourceText": "from the environment", "targetText": "dall'ambiente" }, { "entityType": "uiText", "entityKey": "settings.security.baseUrl.sourceObserved", "field": "text", "sourceText": "remembered automatically", "targetText": "memorizzato automaticamente" }, { "entityType": "uiText", "entityKey": "settings.security.baseUrl.unknown", "field": "text", "sourceText": "Not known yet - links cannot be built. It is remembered the next time an administrator signs in, or you can enter it above.", "targetText": "Non ancora noto: i link non si possono costruire. Viene memorizzato al prossimo accesso di un amministratore, oppure può inserirlo qui sopra." }, { "entityType": "uiText", "entityKey": "settings.security.cors.description", "field": "text", "sourceText": "By default only the frontend served from this server can call the API. If you host the frontend on a different domain, add its full origin here (one per line), e.g. https://app.example.com. Leave empty unless you know you need it.", "targetText": "Di serie solo il frontend servito da questo server può chiamare l'API. Se ospita il frontend su un altro dominio, aggiunga qui la sua origine completa (una per riga), per esempio https://app.esempio.com. Lasci vuoto se non le serve con certezza." }, { "entityType": "uiText", "entityKey": "settings.security.cors.placeholder", "field": "text", "sourceText": "https://app.example.com", "targetText": "https://app.esempio.com" }, { "entityType": "uiText", "entityKey": "settings.security.cors.saveError", "field": "text", "sourceText": "Error saving allowed domains. Make sure every line is a valid origin (scheme + host, no path).", "targetText": "Errore durante il salvataggio dei domini consentiti. Si assicuri che ogni riga sia un'origine valida (schema + host, senza percorso)." }, { "entityType": "uiText", "entityKey": "settings.security.cors.saved", "field": "text", "sourceText": "Allowed domains saved", "targetText": "Domini consentiti salvati" }, { "entityType": "uiText", "entityKey": "settings.security.cors.section", "field": "text", "sourceText": "Allowed frontend domains (CORS)", "targetText": "Domini frontend consentiti (CORS)" }, { "entityType": "uiText", "entityKey": "settings.security.hoursLabel", "field": "text", "sourceText": "Hours", "targetText": "Ore" }, { "entityType": "uiText", "entityKey": "settings.security.invalidRange", "field": "text", "sourceText": "Only values from 1 to 24 are allowed.", "targetText": "Sono consentiti solo valori da 1 a 24." }, { "entityType": "uiText", "entityKey": "settings.security.jwtDescription", "field": "text", "sourceText": "Enter the time until re-login (JWT token timer) in hours. Only values from 1 to 24 are allowed. We recommend 12 hours:", "targetText": "Inserisca in ore il tempo fino al nuovo accesso (timer del token JWT). Sono consentiti solo valori da 1 a 24. Consigliamo 12 ore:" }, { "entityType": "uiText", "entityKey": "settings.security.jwtSection", "field": "text", "sourceText": "JWT token timer", "targetText": "Timer del token JWT" }, { "entityType": "uiText", "entityKey": "settings.security.pageDesc", "field": "text", "sourceText": "Configure authentication security options.", "targetText": "Configuri le opzioni di sicurezza dell'autenticazione." }, { "entityType": "uiText", "entityKey": "settings.security.pageTitle", "field": "text", "sourceText": "Security", "targetText": "Sicurezza" }, { "entityType": "uiText", "entityKey": "settings.security.passwordPolicy.charactersLabel", "field": "text", "sourceText": "characters", "targetText": "caratteri" }, { "entityType": "uiText", "entityKey": "settings.security.passwordPolicy.complexity", "field": "text", "sourceText": "Password must contain", "targetText": "La password deve contenere" }, { "entityType": "uiText", "entityKey": "settings.security.passwordPolicy.daysLabel", "field": "text", "sourceText": "days", "targetText": "giorni" }, { "entityType": "uiText", "entityKey": "settings.security.passwordPolicy.description", "field": "text", "sourceText": "These rules apply to every account whenever a password is set - when an account is created, when a user changes their own password and when an administrator resets one.", "targetText": "Queste regole valgono per ogni account ogni volta che viene impostata una password: alla creazione di un account, quando un utente cambia la propria password e quando un amministratore la reimposta." }, { "entityType": "uiText", "entityKey": "settings.security.passwordPolicy.errors.historyRange", "field": "text", "sourceText": "Password history must be between 0 and {0} (0 = disabled).", "targetText": "Lo storico delle password deve essere compreso tra 0 e {0} (0 = disattivato)." }, { "entityType": "uiText", "entityKey": "settings.security.passwordPolicy.errors.maxAgeRange", "field": "text", "sourceText": "Password expiry must be between 0 and {0} days (0 = never expires).", "targetText": "La scadenza della password deve essere compresa tra 0 e {0} giorni (0 = non scade mai)." }, { "entityType": "uiText", "entityKey": "settings.security.passwordPolicy.errors.minLengthRange", "field": "text", "sourceText": "Minimum length must be between {0} and {1}.", "targetText": "La lunghezza minima deve essere compresa tra {0} e {1}." }, { "entityType": "uiText", "entityKey": "settings.security.passwordPolicy.history", "field": "text", "sourceText": "Block reuse of the last", "targetText": "Vietare il riutilizzo delle ultime" }, { "entityType": "uiText", "entityKey": "settings.security.passwordPolicy.historyHelp", "field": "text", "sourceText": "A new password may not match one of the user's most recent passwords (1 to 15, the current password counts as one). 0 = reuse allowed. Recommended: 3.", "targetText": "Una nuova password non può coincidere con una delle password più recenti dell'utente (da 1 a 15, la password attuale conta come una). 0 = riutilizzo consentito. Consigliato: 3." }, { "entityType": "uiText", "entityKey": "settings.security.passwordPolicy.installerNote", "field": "text", "sourceText": "The password chosen during installation is checked by the installer itself, before this policy exists. If it does not satisfy the policy, the administrator has to set a compliant password at first sign-in.", "targetText": "La password scelta durante l'installazione viene controllata dall'installer stesso, prima che questa policy esista. Se non la soddisfa, l'amministratore deve impostare una password conforme al primo accesso." }, { "entityType": "uiText", "entityKey": "settings.security.passwordPolicy.invalid", "field": "text", "sourceText": "Invalid password policy.", "targetText": "Policy delle password non valida." }, { "entityType": "uiText", "entityKey": "settings.security.passwordPolicy.maxAge", "field": "text", "sourceText": "Password expires after", "targetText": "La password scade dopo" }, { "entityType": "uiText", "entityKey": "settings.security.passwordPolicy.maxAgeHelp", "field": "text", "sourceText": "After this many days users must set a new password at sign-in. 0 = no forced password change. Recommended: 90 days.", "targetText": "Dopo questo numero di giorni gli utenti devono impostare una nuova password all'accesso. 0 = nessun cambio obbligato. Consigliato: 90 giorni." }, { "entityType": "uiText", "entityKey": "settings.security.passwordPolicy.minLength", "field": "text", "sourceText": "Minimum password length", "targetText": "Lunghezza minima della password" }, { "entityType": "uiText", "entityKey": "settings.security.passwordPolicy.minLengthHelp", "field": "text", "sourceText": "Number of characters every password must have (6 to 128). Recommended: 12.", "targetText": "Numero di caratteri che ogni password deve avere (da 6 a 128). Consigliato: 12." }, { "entityType": "uiText", "entityKey": "settings.security.passwordPolicy.passwordsLabel", "field": "text", "sourceText": "passwords", "targetText": "password" }, { "entityType": "uiText", "entityKey": "settings.security.passwordPolicy.requireDigit", "field": "text", "sourceText": "Numbers", "targetText": "Numeri" }, { "entityType": "uiText", "entityKey": "settings.security.passwordPolicy.requireLowercase", "field": "text", "sourceText": "Lowercase letters", "targetText": "Lettere minuscole" }, { "entityType": "uiText", "entityKey": "settings.security.passwordPolicy.requireSpecial", "field": "text", "sourceText": "Special characters", "targetText": "Caratteri speciali" }, { "entityType": "uiText", "entityKey": "settings.security.passwordPolicy.requireUppercase", "field": "text", "sourceText": "Uppercase letters", "targetText": "Lettere maiuscole" }, { "entityType": "uiText", "entityKey": "settings.security.passwordPolicy.saveError", "field": "text", "sourceText": "Error saving the password policy.", "targetText": "Errore durante il salvataggio della policy delle password." }, { "entityType": "uiText", "entityKey": "settings.security.passwordPolicy.saved", "field": "text", "sourceText": "Password policy saved", "targetText": "Policy delle password salvata" }, { "entityType": "uiText", "entityKey": "settings.security.passwordPolicy.scriptNote", "field": "text", "sourceText": "Works in every language: many writing systems (for example Chinese, Japanese, Korean, Arabic, Hebrew, Thai or Devanagari) have no uppercase and lowercase letters at all. A password that contains such a letter therefore satisfies the two letter-case rules automatically, so no language is locked out. The length, number and special-character rules apply to everyone - digits from any script count as numbers.", "targetText": "Funziona in ogni lingua: molti sistemi di scrittura (per esempio il cinese, il giapponese, il coreano, l'arabo, l'ebraico, il thailandese o il devanagari) non hanno affatto lettere maiuscole e minuscole. Una password che contiene una di queste lettere soddisfa quindi automaticamente le due regole sulle lettere, così nessuna lingua resta esclusa. Le regole sulla lunghezza, sui numeri e sui caratteri speciali valgono per tutti: le cifre di qualsiasi scrittura contano come numeri." }, { "entityType": "uiText", "entityKey": "settings.security.passwordPolicy.section", "field": "text", "sourceText": "Password policy", "targetText": "Policy delle password" }, { "entityType": "uiText", "entityKey": "settings.security.passwordPolicy.ssoNote", "field": "text", "sourceText": "Accounts that sign in through SSO or LDAP have no local password, so expiry does not apply to them - their password rules are set in the directory or identity provider.", "targetText": "Gli account che accedono tramite SSO o LDAP non hanno una password locale, quindi la scadenza non li riguarda: le loro regole sulle password si impostano nella directory o nel provider di identità." }, { "entityType": "uiText", "entityKey": "settings.security.permissionsDescription", "field": "text", "sourceText": "Configure which roles can use each application permission.", "targetText": "Configuri quali ruoli possono usare ciascun permesso dell'applicazione." }, { "entityType": "uiText", "entityKey": "settings.security.permissionsLoadError", "field": "text", "sourceText": "Error loading permission settings.", "targetText": "Errore durante il caricamento delle impostazioni dei permessi." }, { "entityType": "uiText", "entityKey": "settings.security.permissionsLoading", "field": "text", "sourceText": "Loading permissions...", "targetText": "Caricamento dei permessi..." }, { "entityType": "uiText", "entityKey": "settings.security.permissionsSaveError", "field": "text", "sourceText": "Error saving permission settings.", "targetText": "Errore durante il salvataggio delle impostazioni dei permessi." }, { "entityType": "uiText", "entityKey": "settings.security.permissionsSaved", "field": "text", "sourceText": "Permission settings saved", "targetText": "Impostazioni dei permessi salvate" }, { "entityType": "uiText", "entityKey": "settings.security.permissionsSection", "field": "text", "sourceText": "Permission concept", "targetText": "Piano dei permessi" }, { "entityType": "uiText", "entityKey": "settings.security.roleAdmin", "field": "text", "sourceText": "Admin", "targetText": "Amministratore" }, { "entityType": "uiText", "entityKey": "settings.security.roleAgent", "field": "text", "sourceText": "Agent", "targetText": "Agente" }, { "entityType": "uiText", "entityKey": "settings.security.roleAgentTeam", "field": "text", "sourceText": "Agent Team", "targetText": "Team dell'agente" }, { "entityType": "uiText", "entityKey": "settings.security.roleCustomer", "field": "text", "sourceText": "Customer", "targetText": "Cliente" }, { "entityType": "uiText", "entityKey": "settings.security.save", "field": "text", "sourceText": "Save", "targetText": "Salva" }, { "entityType": "uiText", "entityKey": "settings.security.saved", "field": "text", "sourceText": "Security settings saved", "targetText": "Impostazioni di sicurezza salvate" }, { "entityType": "uiText", "entityKey": "settings.security.selfRegistration.help", "field": "text", "sourceText": "Adds a \"Register\" link to the sign-in page. Self-registered accounts always get the Customer role and can only see their own tickets. Leave this off for an internal helpdesk.", "targetText": "Aggiunge un link «Registrati» alla pagina di accesso. Gli account registrati in autonomia ricevono sempre il ruolo Cliente e possono vedere solo i propri ticket. Per un helpdesk interno lasci disattivata questa opzione." }, { "entityType": "uiText", "entityKey": "settings.security.selfRegistration.label", "field": "text", "sourceText": "Allow visitors to register themselves", "targetText": "Consentire ai visitatori di registrarsi da sé" }, { "entityType": "uiText", "entityKey": "settings.security.selfRegistration.noSmtpNote", "field": "text", "sourceText": "Registration works without e-mail, but the address cannot be verified then: the sign-in name is only shown on screen and such accounts are marked as unconfirmed. With SMTP configured, a welcome message with the sign-in name is sent. Passwords are never sent by e-mail.", "targetText": "La registrazione funziona anche senza e-mail, ma in quel caso l'indirizzo non si può verificare: il nome di accesso viene mostrato solo sullo schermo e questi account vengono contrassegnati come non confermati. Con SMTP configurato viene inviato un messaggio di benvenuto con il nome di accesso. Le password non vengono mai inviate per e-mail." }, { "entityType": "uiText", "entityKey": "settings.security.selfRegistration.saveError", "field": "text", "sourceText": "Error saving the registration setting.", "targetText": "Errore durante il salvataggio dell'impostazione di registrazione." }, { "entityType": "uiText", "entityKey": "settings.security.selfRegistration.saved", "field": "text", "sourceText": "Registration setting saved", "targetText": "Impostazione di registrazione salvata" }, { "entityType": "uiText", "entityKey": "settings.security.selfRegistration.section", "field": "text", "sourceText": "Self-registration", "targetText": "Registrazione autonoma" }, { "entityType": "uiText", "entityKey": "settings.security.selfRegistration.sectionDesc", "field": "text", "sourceText": "Whether visitors can create an account themselves. Off by default.", "targetText": "Se i visitatori possono creare un account da sé. Disattivata di serie." }, { "entityType": "uiText", "entityKey": "settings.security.twoFactor.bruteForceNote", "field": "text", "sourceText": "Brute-force protection works in two stages. After 5 failed attempts for the same account, that one address is paused for 15 minutes, while the account stays usable from every other address. The account itself is locked for 15 minutes only after 20 failed attempts, which takes several addresses.", "targetText": "La protezione dagli attacchi a forza bruta funziona in due fasi. Dopo 5 tentativi falliti sullo stesso account, quel singolo indirizzo viene messo in pausa per 15 minuti, mentre l'account resta usabile da ogni altro indirizzo. L'account stesso viene bloccato per 15 minuti solo dopo 20 tentativi falliti, cosa che richiede più indirizzi." }, { "entityType": "uiText", "entityKey": "settings.security.twoFactor.description", "field": "text", "sourceText": "Enforce two-factor authentication (TOTP, e.g. Google Authenticator) at sign-in. If both switches are off, 2FA is disabled.", "targetText": "Imponga l'autenticazione a due fattori (TOTP, per esempio Google Authenticator) all'accesso. Se entrambi gli interruttori sono spenti, la 2FA è disattivata." }, { "entityType": "uiText", "entityKey": "settings.security.twoFactor.enableAll", "field": "text", "sourceText": "Enable for all (Admin / Agent / Customer)", "targetText": "Attivare per tutti (Amministratore / Agente / Cliente)" }, { "entityType": "uiText", "entityKey": "settings.security.twoFactor.enableAllHelp", "field": "text", "sourceText": "Every user, including Customers, must set up and use an authenticator app.", "targetText": "Ogni utente, compresi i clienti, deve configurare e usare un'app di autenticazione." }, { "entityType": "uiText", "entityKey": "settings.security.twoFactor.enableStaff", "field": "text", "sourceText": "Enable for Admin and Agent only", "targetText": "Attivare solo per Amministratore e Agente" }, { "entityType": "uiText", "entityKey": "settings.security.twoFactor.enableStaffHelp", "field": "text", "sourceText": "Admins and Agents must set up and use an authenticator app.", "targetText": "Gli amministratori e gli agenti devono configurare e usare un'app di autenticazione." }, { "entityType": "uiText", "entityKey": "settings.security.twoFactor.loadError", "field": "text", "sourceText": "Error loading 2FA settings.", "targetText": "Errore durante il caricamento delle impostazioni 2FA." }, { "entityType": "uiText", "entityKey": "settings.security.twoFactor.recoveryNote", "field": "text", "sourceText": "Users receive one-time recovery codes during setup to sign in if they lose their device. Admins can reset 2FA for a user in User Management.", "targetText": "Durante la configurazione gli utenti ricevono codici di recupero monouso per accedere se perdono il dispositivo. Gli amministratori possono reimpostare la 2FA di un utente nella gestione utenti." }, { "entityType": "uiText", "entityKey": "settings.security.twoFactor.saveError", "field": "text", "sourceText": "Error saving 2FA settings.", "targetText": "Errore durante il salvataggio delle impostazioni 2FA." }, { "entityType": "uiText", "entityKey": "settings.security.twoFactor.saved", "field": "text", "sourceText": "2FA settings saved", "targetText": "Impostazioni 2FA salvate" }, { "entityType": "uiText", "entityKey": "settings.security.twoFactor.section", "field": "text", "sourceText": "2FA Settings", "targetText": "Impostazioni 2FA" }, { "entityType": "uiText", "entityKey": "settings.security.twoFactor.ssoNote", "field": "text", "sourceText": "Interaction with single sign-on (SSO): External identity providers (OIDC, SAML 2.0 and social logins) handle multi-factor authentication on their own side, so users signing in through them are not asked for a local TOTP code. LDAP / Active Directory sign-in has no built-in MFA, so the local 2FA policy above still applies to those users.", "targetText": "Rapporto con il single sign-on (SSO): i provider di identità esterni (OIDC, SAML 2.0 e login social) gestiscono l'autenticazione a più fattori dalla loro parte, quindi agli utenti che accedono tramite loro non viene chiesto un codice TOTP locale. L'accesso LDAP / Active Directory non ha una MFA integrata, quindi per quegli utenti vale ancora la policy 2FA locale qui sopra." }, { "entityType": "uiText", "entityKey": "settings.security.twoFactor.statusError", "field": "text", "sourceText": "Clock drift too large - fix server time", "targetText": "Scarto dell'orologio troppo grande: corregga l'ora del server" }, { "entityType": "uiText", "entityKey": "settings.security.twoFactor.statusOk", "field": "text", "sourceText": "Clock is in sync", "targetText": "L'orologio è sincronizzato" }, { "entityType": "uiText", "entityKey": "settings.security.twoFactor.statusUnavailable", "field": "text", "sourceText": "NTP server unreachable", "targetText": "Server NTP non raggiungibile" }, { "entityType": "uiText", "entityKey": "settings.security.twoFactor.statusWarn", "field": "text", "sourceText": "Minor clock drift detected", "targetText": "Rilevato un piccolo scarto dell'orologio" }, { "entityType": "uiText", "entityKey": "settings.security.twoFactor.timeCheck", "field": "text", "sourceText": "Check now", "targetText": "Controlla ora" }, { "entityType": "uiText", "entityKey": "settings.security.twoFactor.timeChecking", "field": "text", "sourceText": "Checking...", "targetText": "Controllo in corso..." }, { "entityType": "uiText", "entityKey": "settings.security.twoFactor.timeNtpLabel", "field": "text", "sourceText": "NTP time (UTC)", "targetText": "Ora NTP (UTC)" }, { "entityType": "uiText", "entityKey": "settings.security.twoFactor.timeOffsetLabel", "field": "text", "sourceText": "Offset", "targetText": "Scarto" }, { "entityType": "uiText", "entityKey": "settings.security.twoFactor.timeSeconds", "field": "text", "sourceText": "seconds", "targetText": "secondi" }, { "entityType": "uiText", "entityKey": "settings.security.twoFactor.timeServerLabel", "field": "text", "sourceText": "Server time (UTC)", "targetText": "Ora del server (UTC)" }, { "entityType": "uiText", "entityKey": "settings.security.twoFactor.timeSync", "field": "text", "sourceText": "Server time synchronization", "targetText": "Sincronizzazione dell'ora del server" }, { "entityType": "uiText", "entityKey": "settings.security.twoFactor.timeSyncDesc", "field": "text", "sourceText": "TOTP codes depend on an accurate server clock. This compares the server time against a public NTP server.", "targetText": "I codici TOTP dipendono da un orologio del server preciso. Questo confronta l'ora del server con un server NTP pubblico." }, { "entityType": "uiText", "entityKey": "settings.security.unknownError", "field": "text", "sourceText": "An error occurred.", "targetText": "Si è verificato un errore." }, { "entityType": "uiText", "entityKey": "settings.sso.accessDenied", "field": "text", "sourceText": "Access denied", "targetText": "Accesso negato" }, { "entityType": "uiText", "entityKey": "settings.sso.accessDeniedDesc", "field": "text", "sourceText": "This page is only available for authorized users.", "targetText": "Questa pagina è disponibile solo per gli utenti autorizzati." }, { "entityType": "uiText", "entityKey": "settings.sso.active", "field": "text", "sourceText": "Active", "targetText": "Attivo" }, { "entityType": "uiText", "entityKey": "settings.sso.audit.desc", "field": "text", "sourceText": "The latest single sign-on attempts for anomaly review.", "targetText": "Gli ultimi tentativi di single sign-on, per esaminare le anomalie." }, { "entityType": "uiText", "entityKey": "settings.sso.audit.email", "field": "text", "sourceText": "User", "targetText": "Utente" }, { "entityType": "uiText", "entityKey": "settings.sso.audit.empty", "field": "text", "sourceText": "No sign-in attempts recorded yet.", "targetText": "Ancora nessun tentativo di accesso registrato." }, { "entityType": "uiText", "entityKey": "settings.sso.audit.failure", "field": "text", "sourceText": "Failed", "targetText": "Non riuscito" }, { "entityType": "uiText", "entityKey": "settings.sso.audit.ip", "field": "text", "sourceText": "IP address", "targetText": "Indirizzo IP" }, { "entityType": "uiText", "entityKey": "settings.sso.audit.provider", "field": "text", "sourceText": "Provider", "targetText": "Provider" }, { "entityType": "uiText", "entityKey": "settings.sso.audit.refresh", "field": "text", "sourceText": "Refresh", "targetText": "Aggiorna" }, { "entityType": "uiText", "entityKey": "settings.sso.audit.result", "field": "text", "sourceText": "Result", "targetText": "Risultato" }, { "entityType": "uiText", "entityKey": "settings.sso.audit.section", "field": "text", "sourceText": "Recent sign-in attempts", "targetText": "Tentativi di accesso recenti" }, { "entityType": "uiText", "entityKey": "settings.sso.audit.success", "field": "text", "sourceText": "Success", "targetText": "Riuscito" }, { "entityType": "uiText", "entityKey": "settings.sso.audit.time", "field": "text", "sourceText": "Time", "targetText": "Ora" }, { "entityType": "uiText", "entityKey": "settings.sso.dingtalk.desc", "field": "text", "sourceText": "Allow sign-in with DingTalk accounts (China). Uses the DingTalk OAuth 2.0 API.", "targetText": "Consente l'accesso con gli account DingTalk (Cina). Usa l'API OAuth 2.0 di DingTalk." }, { "entityType": "uiText", "entityKey": "settings.sso.dingtalk.section", "field": "text", "sourceText": "DingTalk", "targetText": "DingTalk" }, { "entityType": "uiText", "entityKey": "settings.sso.disabled", "field": "text", "sourceText": "Disabled", "targetText": "Disattivato" }, { "entityType": "uiText", "entityKey": "settings.sso.enabled", "field": "text", "sourceText": "Enabled", "targetText": "Attivato" }, { "entityType": "uiText", "entityKey": "settings.sso.endpoint.authorization", "field": "text", "sourceText": "Authorization endpoint", "targetText": "Endpoint di autorizzazione" }, { "entityType": "uiText", "entityKey": "settings.sso.endpoint.discovery", "field": "text", "sourceText": "Discovery URL", "targetText": "URL di discovery" }, { "entityType": "uiText", "entityKey": "settings.sso.endpoint.help", "field": "text", "sourceText": "These endpoints are pre-configured for this provider. Only change them if the provider has moved its URLs. Leave a field empty to use the built-in default shown as placeholder.", "targetText": "Questi endpoint sono preconfigurati per questo provider. Li cambi solo se il provider ha spostato i suoi URL. Lasci un campo vuoto per usare il valore predefinito integrato, mostrato come segnaposto." }, { "entityType": "uiText", "entityKey": "settings.sso.endpoint.section", "field": "text", "sourceText": "Endpoint URLs (advanced)", "targetText": "URL degli endpoint (avanzato)" }, { "entityType": "uiText", "entityKey": "settings.sso.endpoint.token", "field": "text", "sourceText": "Token endpoint", "targetText": "Endpoint del token" }, { "entityType": "uiText", "entityKey": "settings.sso.endpoint.userDetail", "field": "text", "sourceText": "User detail endpoint", "targetText": "Endpoint dei dettagli utente" }, { "entityType": "uiText", "entityKey": "settings.sso.endpoint.userInfo", "field": "text", "sourceText": "User info endpoint", "targetText": "Endpoint delle informazioni utente" }, { "entityType": "uiText", "entityKey": "settings.sso.errors.generic", "field": "text", "sourceText": "Sign-in failed.", "targetText": "Accesso non riuscito." }, { "entityType": "uiText", "entityKey": "settings.sso.errors.providerDisabled", "field": "text", "sourceText": "This sign-in method is not available.", "targetText": "Questo metodo di accesso non è disponibile." }, { "entityType": "uiText", "entityKey": "settings.sso.errors.providerUnavailable", "field": "text", "sourceText": "The sign-in provider is currently unavailable.", "targetText": "Il provider di accesso non è disponibile in questo momento." }, { "entityType": "uiText", "entityKey": "settings.sso.errors.provisioningDisabled", "field": "text", "sourceText": "No account exists for this user and automatic provisioning is disabled.", "targetText": "Non esiste nessun account per questo utente e la creazione automatica è disattivata." }, { "entityType": "uiText", "entityKey": "settings.sso.inactive", "field": "text", "sourceText": "Inactive", "targetText": "Non attivo" }, { "entityType": "uiText", "entityKey": "settings.sso.kakao.desc", "field": "text", "sourceText": "Allow sign-in with Kakao accounts (South Korea). Uses OAuth 2.0 + user-info endpoint.", "targetText": "Consente l'accesso con gli account Kakao (Corea del Sud). Usa OAuth 2.0 e l'endpoint delle informazioni utente." }, { "entityType": "uiText", "entityKey": "settings.sso.kakao.section", "field": "text", "sourceText": "Kakao", "targetText": "Kakao" }, { "entityType": "uiText", "entityKey": "settings.sso.ldap.baseDn", "field": "text", "sourceText": "Base DN", "targetText": "Base DN" }, { "entityType": "uiText", "entityKey": "settings.sso.ldap.baseDnHelp", "field": "text", "sourceText": "Search base for user lookups, e.g. DC=example,DC=com.", "targetText": "Base di ricerca per la consultazione degli utenti, per esempio DC=esempio,DC=com." }, { "entityType": "uiText", "entityKey": "settings.sso.ldap.bindDn", "field": "text", "sourceText": "Service account DN", "targetText": "DN dell'account di servizio" }, { "entityType": "uiText", "entityKey": "settings.sso.ldap.bindDnHelp", "field": "text", "sourceText": "Optional read-only account used to locate users, e.g. CN=svc-ldap,OU=Service,DC=example,DC=com. Leave empty for anonymous bind.", "targetText": "Account facoltativo di sola lettura, usato per individuare gli utenti, per esempio CN=svc-ldap,OU=Service,DC=esempio,DC=com. Lasci vuoto per il bind anonimo." }, { "entityType": "uiText", "entityKey": "settings.sso.ldap.bindPassword", "field": "text", "sourceText": "Service account password", "targetText": "Password dell'account di servizio" }, { "entityType": "uiText", "entityKey": "settings.sso.ldap.desc", "field": "text", "sourceText": "Authenticate users against your on-premise directory. Credentials are verified by a secure bind; passwords are never stored.", "targetText": "Autentichi gli utenti contro la sua directory locale. Le credenziali vengono verificate con un bind sicuro; le password non vengono mai memorizzate." }, { "entityType": "uiText", "entityKey": "settings.sso.ldap.emailAttribute", "field": "text", "sourceText": "E-mail attribute", "targetText": "Attributo dell'e-mail" }, { "entityType": "uiText", "entityKey": "settings.sso.ldap.enable", "field": "text", "sourceText": "Enable LDAP / Active Directory", "targetText": "Attivare LDAP / Active Directory" }, { "entityType": "uiText", "entityKey": "settings.sso.ldap.firstNameAttribute", "field": "text", "sourceText": "First name attribute", "targetText": "Attributo del nome" }, { "entityType": "uiText", "entityKey": "settings.sso.ldap.host", "field": "text", "sourceText": "Host", "targetText": "Host" }, { "entityType": "uiText", "entityKey": "settings.sso.ldap.hostHelp", "field": "text", "sourceText": "Hostname or IP address of the directory server, e.g. dc01.example.com.", "targetText": "Nome host o indirizzo IP del server di directory, per esempio dc01.esempio.com." }, { "entityType": "uiText", "entityKey": "settings.sso.ldap.lastNameAttribute", "field": "text", "sourceText": "Last name attribute", "targetText": "Attributo del cognome" }, { "entityType": "uiText", "entityKey": "settings.sso.ldap.mfaNote", "field": "text", "sourceText": "Note: LDAP / Active Directory has no built-in multi-factor authentication. If a 2FA policy is enabled under Security, these users are still asked for a local TOTP code.", "targetText": "Nota: LDAP / Active Directory non ha un'autenticazione a più fattori integrata. Se in Sicurezza è attiva una policy 2FA, a questi utenti viene comunque chiesto un codice TOTP locale." }, { "entityType": "uiText", "entityKey": "settings.sso.ldap.port", "field": "text", "sourceText": "Port", "targetText": "Porta" }, { "entityType": "uiText", "entityKey": "settings.sso.ldap.portHelp", "field": "text", "sourceText": "Leave 0 to use the default (389 for plain, 636 for LDAPS).", "targetText": "Lasci 0 per usare il valore predefinito (389 in chiaro, 636 per LDAPS)." }, { "entityType": "uiText", "entityKey": "settings.sso.ldap.section", "field": "text", "sourceText": "Active Directory / LDAP", "targetText": "Active Directory / LDAP" }, { "entityType": "uiText", "entityKey": "settings.sso.ldap.useSsl", "field": "text", "sourceText": "Use SSL/TLS (LDAPS)", "targetText": "Usare SSL/TLS (LDAPS)" }, { "entityType": "uiText", "entityKey": "settings.sso.ldap.useSslHelp", "field": "text", "sourceText": "Strongly recommended so credentials are encrypted in transit.", "targetText": "Vivamente consigliato, così le credenziali viaggiano cifrate." }, { "entityType": "uiText", "entityKey": "settings.sso.ldap.userFilter", "field": "text", "sourceText": "User search filter", "targetText": "Filtro di ricerca degli utenti" }, { "entityType": "uiText", "entityKey": "settings.sso.ldap.userFilterHelp", "field": "text", "sourceText": "LDAP filter to find the user. Use {username} as placeholder, e.g. (sAMAccountName={username}).", "targetText": "Filtro LDAP per trovare l'utente. Usi {username} come segnaposto, per esempio (sAMAccountName={username})." }, { "entityType": "uiText", "entityKey": "settings.sso.line.desc", "field": "text", "sourceText": "Allow sign-in with LINE accounts (popular in Japan, Taiwan and Thailand). Uses OpenID Connect.", "targetText": "Consente l'accesso con gli account LINE (diffuso in Giappone, Taiwan e Thailandia). Usa OpenID Connect." }, { "entityType": "uiText", "entityKey": "settings.sso.line.section", "field": "text", "sourceText": "LINE", "targetText": "LINE" }, { "entityType": "uiText", "entityKey": "settings.sso.loadError", "field": "text", "sourceText": "Error loading SSO settings.", "targetText": "Errore durante il caricamento delle impostazioni SSO." }, { "entityType": "uiText", "entityKey": "settings.sso.master.autoProvision", "field": "text", "sourceText": "Automatically create accounts on first sign-in", "targetText": "Creare automaticamente gli account al primo accesso" }, { "entityType": "uiText", "entityKey": "settings.sso.master.autoProvisionHelp", "field": "text", "sourceText": "When a user signs in via SSO for the first time and no matching account exists, a new account is created automatically (linked by verified e-mail) with the default role 'Customer'.", "targetText": "Quando un utente accede tramite SSO per la prima volta e non esiste nessun account corrispondente, viene creato automaticamente un nuovo account (collegato tramite l'e-mail verificata) con il ruolo predefinito «Cliente»." }, { "entityType": "uiText", "entityKey": "settings.sso.master.desc", "field": "text", "sourceText": "Master switch for all SSO providers. When off, only the standard username and password sign-in is available.", "targetText": "Interruttore principale di tutti i provider SSO. Se è spento, è disponibile solo l'accesso standard con nome utente e password." }, { "entityType": "uiText", "entityKey": "settings.sso.master.enable", "field": "text", "sourceText": "Enable single sign-on", "targetText": "Attivare il single sign-on" }, { "entityType": "uiText", "entityKey": "settings.sso.master.enableHelp", "field": "text", "sourceText": "Allows users to sign in through the providers configured below.", "targetText": "Consente agli utenti di accedere tramite i provider configurati qui sotto." }, { "entityType": "uiText", "entityKey": "settings.sso.master.section", "field": "text", "sourceText": "Single sign-on", "targetText": "Single sign-on" }, { "entityType": "uiText", "entityKey": "settings.sso.naver.desc", "field": "text", "sourceText": "Allow sign-in with Naver accounts (South Korea). Uses OAuth 2.0 + user-info endpoint.", "targetText": "Consente l'accesso con gli account Naver (Corea del Sud). Usa OAuth 2.0 e l'endpoint delle informazioni utente." }, { "entityType": "uiText", "entityKey": "settings.sso.naver.section", "field": "text", "sourceText": "Naver", "targetText": "Naver" }, { "entityType": "uiText", "entityKey": "settings.sso.oidc.desc", "field": "text", "sourceText": "Connect any OpenID Connect 1.0 identity provider using Authorization Code flow with PKCE. Common examples: Okta, Keycloak, Auth0, Ping Identity, Microsoft Entra ID.", "targetText": "Colleghi qualsiasi provider di identità OpenID Connect 1.0 con il flusso Authorization Code e PKCE. Esempi comuni: Okta, Keycloak, Auth0, Ping Identity, Microsoft Entra ID." }, { "entityType": "uiText", "entityKey": "settings.sso.oidc.issuerPresetLabel", "field": "text", "sourceText": "Quick fill for common providers:", "targetText": "Compilazione rapida per i provider più comuni:" }, { "entityType": "uiText", "entityKey": "settings.sso.oidc.issuerPresetNote", "field": "text", "sourceText": "Values with {placeholder} must be replaced with your actual tenant or domain before saving.", "targetText": "I valori con {placeholder} devono essere sostituiti con il suo tenant o dominio reale prima di salvare." }, { "entityType": "uiText", "entityKey": "settings.sso.oidc.scopes", "field": "text", "sourceText": "Scopes", "targetText": "Scope" }, { "entityType": "uiText", "entityKey": "settings.sso.oidc.scopesHelp", "field": "text", "sourceText": "Optional. Space-separated OAuth scopes. Leave empty to use the default (openid profile email).", "targetText": "Facoltativo. Scope OAuth separati da spazi. Lasci vuoto per usare il valore predefinito (openid profile email)." }, { "entityType": "uiText", "entityKey": "settings.sso.oidc.section", "field": "text", "sourceText": "Generic OIDC Provider", "targetText": "Provider OIDC generico" }, { "entityType": "uiText", "entityKey": "settings.sso.pageDesc", "field": "text", "sourceText": "Configure single sign-on so users can authenticate with your directory or an external identity provider.", "targetText": "Configuri il single sign-on, così gli utenti possono autenticarsi con la sua directory o con un provider di identità esterno." }, { "entityType": "uiText", "entityKey": "settings.sso.pageTitle", "field": "text", "sourceText": "SSO Settings", "targetText": "Impostazioni SSO" }, { "entityType": "uiText", "entityKey": "settings.sso.provider.add", "field": "text", "sourceText": "Add provider", "targetText": "Aggiungere un provider" }, { "entityType": "uiText", "entityKey": "settings.sso.provider.allowedDomains", "field": "text", "sourceText": "Allowed e-mail domains", "targetText": "Domini e-mail consentiti" }, { "entityType": "uiText", "entityKey": "settings.sso.provider.allowedDomainsHelp", "field": "text", "sourceText": "Optional. Comma-separated list of e-mail domains allowed to sign in through this provider, e.g. example.com. Leave empty to allow any domain.", "targetText": "Facoltativo. Elenco separato da virgole dei domini e-mail autorizzati ad accedere tramite questo provider, per esempio esempio.com. Lasci vuoto per consentire qualsiasi dominio." }, { "entityType": "uiText", "entityKey": "settings.sso.provider.cancel", "field": "text", "sourceText": "Cancel", "targetText": "Annulla" }, { "entityType": "uiText", "entityKey": "settings.sso.provider.clientId", "field": "text", "sourceText": "Client ID / App key", "targetText": "Client ID / App key" }, { "entityType": "uiText", "entityKey": "settings.sso.provider.clientSecret", "field": "text", "sourceText": "Client secret", "targetText": "Client secret" }, { "entityType": "uiText", "entityKey": "settings.sso.provider.confirmDelete", "field": "text", "sourceText": "Delete this provider?", "targetText": "Eliminare questo provider?" }, { "entityType": "uiText", "entityKey": "settings.sso.provider.confirmDeleteDesc", "field": "text", "sourceText": "This will permanently remove the provider and its credentials. Active users linked to it will not be able to sign in through it any more.", "targetText": "Questo rimuove definitivamente il provider e le sue credenziali. Gli utenti attivi collegati a esso non potranno più accedere tramite quel provider." }, { "entityType": "uiText", "entityKey": "settings.sso.provider.created", "field": "text", "sourceText": "Provider saved.", "targetText": "Provider salvato." }, { "entityType": "uiText", "entityKey": "settings.sso.provider.delete", "field": "text", "sourceText": "Delete", "targetText": "Elimina" }, { "entityType": "uiText", "entityKey": "settings.sso.provider.deleted", "field": "text", "sourceText": "Provider deleted.", "targetText": "Provider eliminato." }, { "entityType": "uiText", "entityKey": "settings.sso.provider.displayName", "field": "text", "sourceText": "Display name", "targetText": "Nome visualizzato" }, { "entityType": "uiText", "entityKey": "settings.sso.provider.displayNameHelp", "field": "text", "sourceText": "Label shown on the sign-in button, e.g. 'Okta', 'Company SAML'.", "targetText": "Etichetta mostrata sul pulsante di accesso, per esempio «Okta», «SAML aziendale»." }, { "entityType": "uiText", "entityKey": "settings.sso.provider.edit", "field": "text", "sourceText": "Edit", "targetText": "Modifica" }, { "entityType": "uiText", "entityKey": "settings.sso.provider.enable", "field": "text", "sourceText": "Enable this provider", "targetText": "Attivare questo provider" }, { "entityType": "uiText", "entityKey": "settings.sso.provider.incomplete", "field": "text", "sourceText": "Incomplete", "targetText": "Incompleto" }, { "entityType": "uiText", "entityKey": "settings.sso.provider.incompleteHint", "field": "text", "sourceText": "This provider is missing required settings and is hidden from the login page. Click 'Edit' and fill in the fields its provider type needs. A generic OIDC provider needs the Client ID, the Client secret and the Issuer URL. A SAML 2.0 provider only needs the metadata URL.", "targetText": "A questo provider mancano delle impostazioni obbligatorie e non compare sulla pagina di accesso. Faccia clic su «Modifica» e compili i campi che il suo tipo di provider richiede. Un provider OIDC generico ha bisogno del Client ID, del Client secret e dell'URL dell'issuer. Un provider SAML 2.0 ha bisogno solo dell'URL dei metadati." }, { "entityType": "uiText", "entityKey": "settings.sso.provider.issuerOrMetadata", "field": "text", "sourceText": "Issuer URL / Metadata URL", "targetText": "URL dell'issuer / URL dei metadati" }, { "entityType": "uiText", "entityKey": "settings.sso.provider.issuerOrMetadataHelp", "field": "text", "sourceText": "For generic OIDC: the issuer base URL (discovery appended automatically). For SAML 2.0: the full IdP metadata URL.", "targetText": "Per l'OIDC generico: l'URL di base dell'issuer (il discovery viene aggiunto automaticamente). Per SAML 2.0: l'URL completo dei metadati dell'IdP." }, { "entityType": "uiText", "entityKey": "settings.sso.provider.masterDisabledHint", "field": "text", "sourceText": "Single sign-on is turned off above, so no sign-in buttons appear on the login page. Enable it and save to activate configured providers.", "targetText": "Il single sign-on è spento qui sopra, quindi sulla pagina di accesso non compare nessun pulsante. Lo attivi e salvi per rendere attivi i provider configurati." }, { "entityType": "uiText", "entityKey": "settings.sso.provider.noProviders", "field": "text", "sourceText": "No SSO providers configured yet. Add one below.", "targetText": "Ancora nessun provider SSO configurato. Ne aggiunga uno qui sotto." }, { "entityType": "uiText", "entityKey": "settings.sso.provider.providerType", "field": "text", "sourceText": "Provider type", "targetText": "Tipo di provider" }, { "entityType": "uiText", "entityKey": "settings.sso.provider.redirectUriReady", "field": "text", "sourceText": "Provider saved. The exact redirect URI is now shown below - copy it and register it with the provider.", "targetText": "Provider salvato. L'URI di reindirizzamento esatto è ora mostrato qui sotto: lo copi e lo registri presso il provider." }, { "entityType": "uiText", "entityKey": "settings.sso.provider.saveError", "field": "text", "sourceText": "Error saving provider.", "targetText": "Errore durante il salvataggio del provider." }, { "entityType": "uiText", "entityKey": "settings.sso.provider.saveProvider", "field": "text", "sourceText": "Save provider", "targetText": "Salvare il provider" }, { "entityType": "uiText", "entityKey": "settings.sso.provider.section", "field": "text", "sourceText": "Identity providers", "targetText": "Provider di identità" }, { "entityType": "uiText", "entityKey": "settings.sso.provider.sectionDesc", "field": "text", "sourceText": "Add one card per external identity provider. Each provider gets its own sign-in button.", "targetText": "Aggiunga una scheda per ogni provider di identità esterno. Ogni provider ottiene il proprio pulsante di accesso." }, { "entityType": "uiText", "entityKey": "settings.sso.provider.sortOrder", "field": "text", "sourceText": "Sort order", "targetText": "Ordinamento" }, { "entityType": "uiText", "entityKey": "settings.sso.redirectOriginHelp", "field": "text", "sourceText": "Some providers (e.g. Google) also ask for the base origin. Register this value as the authorized JavaScript origin.", "targetText": "Alcuni provider (per esempio Google) chiedono anche l'origine di base. Registri questo valore come origine JavaScript autorizzata." }, { "entityType": "uiText", "entityKey": "settings.sso.redirectOriginLabel", "field": "text", "sourceText": "Authorized JavaScript origin", "targetText": "Origine JavaScript autorizzata" }, { "entityType": "uiText", "entityKey": "settings.sso.redirectUriHelp", "field": "text", "sourceText": "Register exactly this callback URL with the provider. It must match strictly.", "targetText": "Registri presso il provider esattamente questo URL di callback. Deve corrispondere in modo rigoroso." }, { "entityType": "uiText", "entityKey": "settings.sso.redirectUriLabel", "field": "text", "sourceText": "Redirect URI (configure this in the provider)", "targetText": "URI di reindirizzamento (da configurare presso il provider)" }, { "entityType": "uiText", "entityKey": "settings.sso.redirectUriNewIntro", "field": "text", "sourceText": "The redirect URI (callback URL) is generated by this ticket system, not by the provider. The {id} is an internal number that this system assigns when you save - never enter '{id}' at the provider. Follow these steps:", "targetText": "L'URI di reindirizzamento (URL di callback) viene generato da questo sistema di ticket, non dal provider. Il {id} è un numero interno che questo sistema assegna al salvataggio: non inserisca mai «{id}» presso il provider. Segua questi passaggi:" }, { "entityType": "uiText", "entityKey": "settings.sso.redirectUriStep1", "field": "text", "sourceText": "Enter a display name here and click 'Save provider'. Client ID and secret can stay empty for now.", "targetText": "Inserisca qui un nome visualizzato e faccia clic su «Salvare il provider». Client ID e secret possono restare vuoti per ora." }, { "entityType": "uiText", "entityKey": "settings.sso.redirectUriStep2", "field": "text", "sourceText": "After saving, the finished callback URL is shown here (with a real number instead of {id}). Copy it.", "targetText": "Dopo il salvataggio, qui viene mostrato l'URL di callback completo (con un numero reale invece di {id}). Lo copi." }, { "entityType": "uiText", "entityKey": "settings.sso.redirectUriStep3", "field": "text", "sourceText": "At the provider (e.g. Google), paste that URL into the redirect URI field ('Authorized redirect URIs') and finish creating the app. The provider then gives you a Client ID and Client secret.", "targetText": "Presso il provider (per esempio Google), incolli quell'URL nel campo dell'URI di reindirizzamento («Authorized redirect URIs») e completi la creazione dell'app. Il provider le fornisce poi un Client ID e un Client secret." }, { "entityType": "uiText", "entityKey": "settings.sso.redirectUriStep4", "field": "text", "sourceText": "Come back here, click 'Edit' on this provider, and enter the Client ID, Client secret and issuer URL.", "targetText": "Torni qui, faccia clic su «Modifica» su questo provider e inserisca il Client ID, il Client secret e l'URL dell'issuer." }, { "entityType": "uiText", "entityKey": "settings.sso.saml.desc", "field": "text", "sourceText": "Connect any SAML 2.0 identity provider using SP-initiated login via redirect binding. Common examples: Okta, Microsoft Entra ID (Azure AD), Keycloak, OneLogin, Ping Identity.", "targetText": "Colleghi qualsiasi provider di identità SAML 2.0 con l'accesso avviato dal service provider tramite redirect binding. Esempi comuni: Okta, Microsoft Entra ID (Azure AD), Keycloak, OneLogin, Ping Identity." }, { "entityType": "uiText", "entityKey": "settings.sso.saml.section", "field": "text", "sourceText": "SAML 2.0 Provider", "targetText": "Provider SAML 2.0" }, { "entityType": "uiText", "entityKey": "settings.sso.saml.spEntityId", "field": "text", "sourceText": "SP Entity ID (optional)", "targetText": "SP Entity ID (facoltativo)" }, { "entityType": "uiText", "entityKey": "settings.sso.saml.spEntityIdHelp", "field": "text", "sourceText": "Override the Service Provider entity ID sent in the AuthnRequest. Defaults to the application base URL when left empty.", "targetText": "Sostituisce l'entity ID del service provider inviato nell'AuthnRequest. Se lasciato vuoto, viene usato l'URL di base dell'applicazione." }, { "entityType": "uiText", "entityKey": "settings.sso.save", "field": "text", "sourceText": "Save", "targetText": "Salva" }, { "entityType": "uiText", "entityKey": "settings.sso.saveError", "field": "text", "sourceText": "Error saving SSO settings.", "targetText": "Errore durante il salvataggio delle impostazioni SSO." }, { "entityType": "uiText", "entityKey": "settings.sso.saved", "field": "text", "sourceText": "SSO settings saved", "targetText": "Impostazioni SSO salvate" }, { "entityType": "uiText", "entityKey": "settings.sso.saving", "field": "text", "sourceText": "Saving...", "targetText": "Salvataggio..." }, { "entityType": "uiText", "entityKey": "settings.sso.secretClearHint", "field": "text", "sourceText": "Type a new value to replace it, or clear the field and save to remove it.", "targetText": "Digiti un nuovo valore per sostituirlo, oppure svuoti il campo e salvi per rimuoverlo." }, { "entityType": "uiText", "entityKey": "settings.sso.secretStored", "field": "text", "sourceText": "A secret is stored. Leave empty to keep it unchanged.", "targetText": "È memorizzato un secret. Lasci vuoto per mantenerlo invariato." }, { "entityType": "uiText", "entityKey": "settings.sso.wechat.desc", "field": "text", "sourceText": "Allow sign-in with WeChat Open Platform accounts (China). Uses OAuth 2.0 + user-info endpoint. Requires an open-platform app, not a public-account app.", "targetText": "Consente l'accesso con gli account WeChat Open Platform (Cina). Usa OAuth 2.0 e l'endpoint delle informazioni utente. Richiede un'app della open platform, non un'app di account pubblico." }, { "entityType": "uiText", "entityKey": "settings.sso.wechat.section", "field": "text", "sourceText": "WeChat", "targetText": "WeChat" }, { "entityType": "uiText", "entityKey": "settings.sso.wecom.agentId", "field": "text", "sourceText": "Agent ID", "targetText": "Agent ID (ID dell'applicazione)" }, { "entityType": "uiText", "entityKey": "settings.sso.wecom.agentIdHelp", "field": "text", "sourceText": "The agent (application) ID from the WeCom admin panel.", "targetText": "L'ID dell'agent (applicazione) preso dal pannello di amministrazione di WeCom." }, { "entityType": "uiText", "entityKey": "settings.sso.wecom.desc", "field": "text", "sourceText": "Allow sign-in with WeCom / Enterprise WeChat accounts (China). Uses the Work OAuth 2.0 API.", "targetText": "Consente l'accesso con gli account WeCom / Enterprise WeChat (Cina). Usa l'API Work OAuth 2.0." }, { "entityType": "uiText", "entityKey": "settings.sso.wecom.section", "field": "text", "sourceText": "WeCom (WeChat Work)", "targetText": "WeCom (WeChat Work)" }, { "entityType": "uiText", "entityKey": "settings.teams.accessDenied", "field": "text", "sourceText": "Access denied", "targetText": "Accesso negato" }, { "entityType": "uiText", "entityKey": "settings.teams.accessDeniedDesc", "field": "text", "sourceText": "This page is only available for authorized users.", "targetText": "Questa pagina è disponibile solo per gli utenti autorizzati." }, { "entityType": "uiText", "entityKey": "settings.teams.active", "field": "text", "sourceText": "Active", "targetText": "Attivo" }, { "entityType": "uiText", "entityKey": "settings.teams.addAgent", "field": "text", "sourceText": "Add Agent", "targetText": "Aggiungere un agente" }, { "entityType": "uiText", "entityKey": "settings.teams.addMember", "field": "text", "sourceText": "Add member", "targetText": "Aggiungere un membro" }, { "entityType": "uiText", "entityKey": "settings.teams.agentCanManageCategories", "field": "text", "sourceText": "The agent has permission to manage categories (create, edit, and delete).", "targetText": "L'agente ha il permesso di gestire le categorie (creare, modificare ed eliminare)." }, { "entityType": "uiText", "entityKey": "settings.teams.agentCanManageTickets", "field": "text", "sourceText": "The agent has permission to manage tickets (create, edit, and delete).", "targetText": "L'agente ha il permesso di gestire i ticket (creare, modificare ed eliminare)." }, { "entityType": "uiText", "entityKey": "settings.teams.agentCanViewReports", "field": "text", "sourceText": "The agent has permission to see Reports for this Team.", "targetText": "L'agente ha il permesso di vedere i report di questo team." }, { "entityType": "uiText", "entityKey": "settings.teams.agentPermissions", "field": "text", "sourceText": "Agent Permissions", "targetText": "Permessi dell'agente" }, { "entityType": "uiText", "entityKey": "settings.teams.agentPermissionsUpdated", "field": "text", "sourceText": "Agent permissions updated.", "targetText": "Permessi dell'agente aggiornati." }, { "entityType": "uiText", "entityKey": "settings.teams.agents", "field": "text", "sourceText": "Agents", "targetText": "Agenti" }, { "entityType": "uiText", "entityKey": "settings.teams.agentsSessionNotice", "field": "text", "sourceText": "Agents who are added or removed need to log out and log back in for the changes to take effect.", "targetText": "Gli agenti aggiunti o rimossi devono uscire e rientrare perché le modifiche abbiano effetto." }, { "entityType": "uiText", "entityKey": "settings.teams.auditLog", "field": "text", "sourceText": "Audit log", "targetText": "Registro di controllo" }, { "entityType": "uiText", "entityKey": "settings.teams.autoAssign", "field": "text", "sourceText": "Automatic assignment", "targetText": "Assegnazione automatica" }, { "entityType": "uiText", "entityKey": "settings.teams.autoAssignAvailabilityNote", "field": "text", "sourceText": "Agents who are busy or away are skipped. If nobody is available, the ticket stays unassigned.", "targetText": "Gli agenti occupati o assenti vengono saltati. Se non è disponibile nessuno, il ticket resta senza assegnazione." }, { "entityType": "uiText", "entityKey": "settings.teams.autoAssignLeastLoad", "field": "text", "sourceText": "Least load", "targetText": "Carico minore" }, { "entityType": "uiText", "entityKey": "settings.teams.autoAssignLeastLoadHelp", "field": "text", "sourceText": "A new ticket goes to the available agent with the fewest open tickets. Tickets waiting for the requester count half.", "targetText": "Un nuovo ticket va all'agente disponibile con meno ticket aperti. I ticket in attesa del richiedente contano la metà." }, { "entityType": "uiText", "entityKey": "settings.teams.autoAssignOff", "field": "text", "sourceText": "Off", "targetText": "Spenta" }, { "entityType": "uiText", "entityKey": "settings.teams.autoAssignOffHelp", "field": "text", "sourceText": "New tickets stay unassigned. Someone picks them up from the pool.", "targetText": "I nuovi ticket restano senza assegnazione. Qualcuno li prende dal gruppo comune." }, { "entityType": "uiText", "entityKey": "settings.teams.autoAssignProfessional", "field": "text", "sourceText": "Automatic assignment requires the Professional license. You can save the setting, but tickets stay unassigned.", "targetText": "L'assegnazione automatica richiede la licenza Professional. Può salvare l'impostazione, ma i ticket restano senza assegnazione." }, { "entityType": "uiText", "entityKey": "settings.teams.autoAssignRoundRobin", "field": "text", "sourceText": "Round robin", "targetText": "A rotazione" }, { "entityType": "uiText", "entityKey": "settings.teams.autoAssignRoundRobinHelp", "field": "text", "sourceText": "A new ticket goes to the available agent whose last automatic assignment is longest ago.", "targetText": "Un nuovo ticket va all'agente disponibile la cui ultima assegnazione automatica è più lontana nel tempo." }, { "entityType": "uiText", "entityKey": "settings.teams.copyFrom", "field": "text", "sourceText": "Copy categories from", "targetText": "Copiare le categorie da" }, { "entityType": "uiText", "entityKey": "settings.teams.create", "field": "text", "sourceText": "Create", "targetText": "Crea" }, { "entityType": "uiText", "entityKey": "settings.teams.createTeam", "field": "text", "sourceText": "Create team", "targetText": "Creare un team" }, { "entityType": "uiText", "entityKey": "settings.teams.created", "field": "text", "sourceText": "Team created.", "targetText": "Team creato." }, { "entityType": "uiText", "entityKey": "settings.teams.customerCanCreateTickets", "field": "text", "sourceText": "Has permission to create new Tickets and can view his own Tickets", "targetText": "Ha il permesso di creare nuovi ticket e può vedere i propri ticket" }, { "entityType": "uiText", "entityKey": "settings.teams.customerCanViewDashboard", "field": "text", "sourceText": "Has permission to view their own Tickets in the Dashboard and in Reports for this Team", "targetText": "Ha il permesso di vedere i propri ticket nella dashboard e nei report di questo team" }, { "entityType": "uiText", "entityKey": "settings.teams.customerPermissions", "field": "text", "sourceText": "Customer Permissions", "targetText": "Permessi del cliente" }, { "entityType": "uiText", "entityKey": "settings.teams.customerPermissionsUpdated", "field": "text", "sourceText": "Customer permissions updated.", "targetText": "Permessi del cliente aggiornati." }, { "entityType": "uiText", "entityKey": "settings.teams.defaultLanguage", "field": "text", "sourceText": "Default e-mail language", "targetText": "Lingua e-mail predefinita" }, { "entityType": "uiText", "entityKey": "settings.teams.defaultLanguageHelp", "field": "text", "sourceText": "Used as the fallback language for workflow e-mails when 'Team default language' is selected.", "targetText": "Usata come lingua di ricaduta per le e-mail dei flussi quando è selezionata «Lingua predefinita del team»." }, { "entityType": "uiText", "entityKey": "settings.teams.delete", "field": "text", "sourceText": "Delete", "targetText": "Elimina" }, { "entityType": "uiText", "entityKey": "settings.teams.deleted", "field": "text", "sourceText": "Team deleted.", "targetText": "Team eliminato." }, { "entityType": "uiText", "entityKey": "settings.teams.details", "field": "text", "sourceText": "Team details", "targetText": "Dettagli del team" }, { "entityType": "uiText", "entityKey": "settings.teams.memberAdded", "field": "text", "sourceText": "Member added.", "targetText": "Membro aggiunto." }, { "entityType": "uiText", "entityKey": "settings.teams.memberRemoved", "field": "text", "sourceText": "Member removed.", "targetText": "Membro rimosso." }, { "entityType": "uiText", "entityKey": "settings.teams.members", "field": "text", "sourceText": "Members", "targetText": "Membri" }, { "entityType": "uiText", "entityKey": "settings.teams.noAudit", "field": "text", "sourceText": "No audit entries yet.", "targetText": "Ancora nessuna voce di controllo." }, { "entityType": "uiText", "entityKey": "settings.teams.noMembers", "field": "text", "sourceText": "No members in this team.", "targetText": "Nessun membro in questo team." }, { "entityType": "uiText", "entityKey": "settings.teams.noTeams", "field": "text", "sourceText": "No teams available.", "targetText": "Nessun team disponibile." }, { "entityType": "uiText", "entityKey": "settings.teams.none", "field": "text", "sourceText": "None", "targetText": "Nessuno" }, { "entityType": "uiText", "entityKey": "settings.teams.pageDesc", "field": "text", "sourceText": "Manage teams, members and audit history", "targetText": "Gestisca i team, i membri e la cronologia di controllo" }, { "entityType": "uiText", "entityKey": "settings.teams.pageTitle", "field": "text", "sourceText": "Teams", "targetText": "Team" }, { "entityType": "uiText", "entityKey": "settings.teams.remove", "field": "text", "sourceText": "Remove", "targetText": "Rimuovi" }, { "entityType": "uiText", "entityKey": "settings.teams.requiredName", "field": "text", "sourceText": "Please enter a team name.", "targetText": "Inserisca un nome per il team." }, { "entityType": "uiText", "entityKey": "settings.teams.save", "field": "text", "sourceText": "Save", "targetText": "Salva" }, { "entityType": "uiText", "entityKey": "settings.teams.teamName", "field": "text", "sourceText": "Team name", "targetText": "Nome del team" }, { "entityType": "uiText", "entityKey": "settings.teams.teams", "field": "text", "sourceText": "Teams", "targetText": "Team" }, { "entityType": "uiText", "entityKey": "settings.teams.timeTracking", "field": "text", "sourceText": "Time tracking", "targetText": "Registrazione dei tempi" }, { "entityType": "uiText", "entityKey": "settings.teams.timeTrackingGlobalOff", "field": "text", "sourceText": "Time tracking is switched off for the whole system. Turn it on under Settings, General before this setting takes effect.", "targetText": "La registrazione dei tempi è spenta per tutto il sistema. La accenda in Impostazioni, Generali prima che questa impostazione abbia effetto." }, { "entityType": "uiText", "entityKey": "settings.teams.timeTrackingHelp", "field": "text", "sourceText": "Agents of this team log the effort spent on their tickets. Switch it off to leave this team out; entries that already exist stay visible and exportable.", "targetText": "Gli agenti di questo team registrano l'impegno dedicato ai loro ticket. La disattivi per escludere questo team; le voci già esistenti restano visibili ed esportabili." }, { "entityType": "uiText", "entityKey": "settings.teams.timeTrackingProfessional", "field": "text", "sourceText": "Time tracking requires the Professional license. You can save the setting, but no time can be logged.", "targetText": "La registrazione dei tempi richiede la licenza Professional. Può salvare l'impostazione, ma non si può registrare nessun tempo." }, { "entityType": "uiText", "entityKey": "settings.teams.unknownError", "field": "text", "sourceText": "An error occurred.", "targetText": "Si è verificato un errore." }, { "entityType": "uiText", "entityKey": "settings.teams.updated", "field": "text", "sourceText": "Team saved.", "targetText": "Team salvato." }, { "entityType": "uiText", "entityKey": "settings.ticketFields.accessDenied", "field": "text", "sourceText": "Access denied", "targetText": "Accesso negato" }, { "entityType": "uiText", "entityKey": "settings.ticketFields.accessDeniedDesc", "field": "text", "sourceText": "You are not allowed to manage ticket field settings.", "targetText": "Non le è consentito gestire le impostazioni dei campi dei ticket." }, { "entityType": "uiText", "entityKey": "settings.ticketFields.agentCardTitle", "field": "text", "sourceText": "Admin / Agent Field Settings", "targetText": "Impostazioni dei campi per amministratori e agenti" }, { "entityType": "uiText", "entityKey": "settings.ticketFields.customFields.addButton", "field": "text", "sourceText": "Add custom field", "targetText": "Aggiungere un campo personalizzato" }, { "entityType": "uiText", "entityKey": "settings.ticketFields.customFields.cancelButton", "field": "text", "sourceText": "Cancel", "targetText": "Annulla" }, { "entityType": "uiText", "entityKey": "settings.ticketFields.customFields.cardDesc", "field": "text", "sourceText": "Define additional fields that can be filled when creating or editing tickets.", "targetText": "Definisca dei campi aggiuntivi da compilare quando si crea o si modifica un ticket." }, { "entityType": "uiText", "entityKey": "settings.ticketFields.customFields.cardTitle", "field": "text", "sourceText": "Custom Fields", "targetText": "Campi personalizzati" }, { "entityType": "uiText", "entityKey": "settings.ticketFields.customFields.deactivateButton", "field": "text", "sourceText": "Deactivate", "targetText": "Disattiva" }, { "entityType": "uiText", "entityKey": "settings.ticketFields.customFields.deactivateConfirm", "field": "text", "sourceText": "Deactivate this custom field? Existing ticket values are preserved.", "targetText": "Disattivare questo campo personalizzato? I valori già presenti sui ticket vengono conservati." }, { "entityType": "uiText", "entityKey": "settings.ticketFields.customFields.deactivateSuccess", "field": "text", "sourceText": "Custom field deactivated.", "targetText": "Campo personalizzato disattivato." }, { "entityType": "uiText", "entityKey": "settings.ticketFields.customFields.defaultHidden", "field": "text", "sourceText": "Hidden for customer by default", "targetText": "Nascosto al cliente di serie" }, { "entityType": "uiText", "entityKey": "settings.ticketFields.customFields.defaultMandatory", "field": "text", "sourceText": "Mandatory by default", "targetText": "Obbligatorio di serie" }, { "entityType": "uiText", "entityKey": "settings.ticketFields.customFields.defaultReadOnly", "field": "text", "sourceText": "Not editable by customer by default", "targetText": "Non modificabile dal cliente di serie" }, { "entityType": "uiText", "entityKey": "settings.ticketFields.customFields.defaultsLabel", "field": "text", "sourceText": "Defaults", "targetText": "Valori predefiniti" }, { "entityType": "uiText", "entityKey": "settings.ticketFields.customFields.dragHint", "field": "text", "sourceText": "Drag to reorder", "targetText": "Trascini per riordinare" }, { "entityType": "uiText", "entityKey": "settings.ticketFields.customFields.editButton", "field": "text", "sourceText": "Edit", "targetText": "Modifica" }, { "entityType": "uiText", "entityKey": "settings.ticketFields.customFields.empty", "field": "text", "sourceText": "No custom fields defined yet.", "targetText": "Ancora nessun campo personalizzato definito." }, { "entityType": "uiText", "entityKey": "settings.ticketFields.customFields.loadError", "field": "text", "sourceText": "Error loading custom fields.", "targetText": "Errore durante il caricamento dei campi personalizzati." }, { "entityType": "uiText", "entityKey": "settings.ticketFields.customFields.maxExceeded", "field": "text", "sourceText": "Maximum number of custom fields per team would be exceeded.", "targetText": "Il numero massimo di campi personalizzati per team verrebbe superato." }, { "entityType": "uiText", "entityKey": "settings.ticketFields.customFields.modalTitleEdit", "field": "text", "sourceText": "Edit custom field", "targetText": "Modificare il campo personalizzato" }, { "entityType": "uiText", "entityKey": "settings.ticketFields.customFields.modalTitleNew", "field": "text", "sourceText": "New custom field", "targetText": "Nuovo campo personalizzato" }, { "entityType": "uiText", "entityKey": "settings.ticketFields.customFields.nameLabel", "field": "text", "sourceText": "Name", "targetText": "Nome" }, { "entityType": "uiText", "entityKey": "settings.ticketFields.customFields.namePlaceholder", "field": "text", "sourceText": "e.g. SAP client", "targetText": "per esempio client SAP" }, { "entityType": "uiText", "entityKey": "settings.ticketFields.customFields.restoreButton", "field": "text", "sourceText": "Restore", "targetText": "Ripristina" }, { "entityType": "uiText", "entityKey": "settings.ticketFields.customFields.restoreSuccess", "field": "text", "sourceText": "Custom field restored.", "targetText": "Campo personalizzato ripristinato." }, { "entityType": "uiText", "entityKey": "settings.ticketFields.customFields.saveButton", "field": "text", "sourceText": "Save", "targetText": "Salva" }, { "entityType": "uiText", "entityKey": "settings.ticketFields.customFields.saveError", "field": "text", "sourceText": "Error saving custom field.", "targetText": "Errore durante il salvataggio del campo personalizzato." }, { "entityType": "uiText", "entityKey": "settings.ticketFields.customFields.saveSuccess", "field": "text", "sourceText": "Custom field saved.", "targetText": "Campo personalizzato salvato." }, { "entityType": "uiText", "entityKey": "settings.ticketFields.customFields.scope.Global", "field": "text", "sourceText": "All teams (including new ones)", "targetText": "Tutti i team (compresi quelli nuovi)" }, { "entityType": "uiText", "entityKey": "settings.ticketFields.customFields.scope.TeamSpecific", "field": "text", "sourceText": "Selected teams only", "targetText": "Solo i team selezionati" }, { "entityType": "uiText", "entityKey": "settings.ticketFields.customFields.scopeLabel", "field": "text", "sourceText": "Scope", "targetText": "Ambito" }, { "entityType": "uiText", "entityKey": "settings.ticketFields.customFields.showDeleted", "field": "text", "sourceText": "Show deactivated", "targetText": "Mostrare i disattivati" }, { "entityType": "uiText", "entityKey": "settings.ticketFields.customFields.teamsLabel", "field": "text", "sourceText": "Teams", "targetText": "Team" }, { "entityType": "uiText", "entityKey": "settings.ticketFields.customFields.type.Boolean", "field": "text", "sourceText": "Yes / No", "targetText": "Sì / No" }, { "entityType": "uiText", "entityKey": "settings.ticketFields.customFields.type.Date", "field": "text", "sourceText": "Date", "targetText": "Data" }, { "entityType": "uiText", "entityKey": "settings.ticketFields.customFields.type.Decimal", "field": "text", "sourceText": "Decimal", "targetText": "Decimale" }, { "entityType": "uiText", "entityKey": "settings.ticketFields.customFields.type.Integer", "field": "text", "sourceText": "Integer", "targetText": "Numero intero" }, { "entityType": "uiText", "entityKey": "settings.ticketFields.customFields.type.MultilineText", "field": "text", "sourceText": "Multiline text", "targetText": "Testo su più righe" }, { "entityType": "uiText", "entityKey": "settings.ticketFields.customFields.type.Text", "field": "text", "sourceText": "Text", "targetText": "Testo" }, { "entityType": "uiText", "entityKey": "settings.ticketFields.customFields.typeLabel", "field": "text", "sourceText": "Field type", "targetText": "Tipo di campo" }, { "entityType": "uiText", "entityKey": "settings.ticketFields.customerCardTitle", "field": "text", "sourceText": "Customer Field Settings", "targetText": "Impostazioni dei campi per il cliente" }, { "entityType": "uiText", "entityKey": "settings.ticketFields.field.assignTo", "field": "text", "sourceText": "Assign to", "targetText": "Assegna a" }, { "entityType": "uiText", "entityKey": "settings.ticketFields.field.description", "field": "text", "sourceText": "Description", "targetText": "Descrizione" }, { "entityType": "uiText", "entityKey": "settings.ticketFields.field.location", "field": "text", "sourceText": "Location", "targetText": "Sede" }, { "entityType": "uiText", "entityKey": "settings.ticketFields.field.mainCategory", "field": "text", "sourceText": "Main category", "targetText": "Categoria principale" }, { "entityType": "uiText", "entityKey": "settings.ticketFields.field.owningTeam", "field": "text", "sourceText": "Owning team", "targetText": "Team responsabile" }, { "entityType": "uiText", "entityKey": "settings.ticketFields.field.priority", "field": "text", "sourceText": "Priority", "targetText": "Priorità" }, { "entityType": "uiText", "entityKey": "settings.ticketFields.field.referenceTicketNumber", "field": "text", "sourceText": "Reference ticket number", "targetText": "Numero del ticket di riferimento" }, { "entityType": "uiText", "entityKey": "settings.ticketFields.field.requesterEmail", "field": "text", "sourceText": "User email address", "targetText": "Indirizzo e-mail dell'utente" }, { "entityType": "uiText", "entityKey": "settings.ticketFields.field.requesterPhone", "field": "text", "sourceText": "User phone number", "targetText": "Numero di telefono dell'utente" }, { "entityType": "uiText", "entityKey": "settings.ticketFields.field.status", "field": "text", "sourceText": "Status", "targetText": "Stato" }, { "entityType": "uiText", "entityKey": "settings.ticketFields.field.subCategory", "field": "text", "sourceText": "Subcategory", "targetText": "Sottocategoria" }, { "entityType": "uiText", "entityKey": "settings.ticketFields.field.title", "field": "text", "sourceText": "Title", "targetText": "Titolo" }, { "entityType": "uiText", "entityKey": "settings.ticketFields.hiddenSwitch", "field": "text", "sourceText": "Is hidden for Customer", "targetText": "È nascosto al cliente" }, { "entityType": "uiText", "entityKey": "settings.ticketFields.loadError", "field": "text", "sourceText": "Error loading ticket field settings.", "targetText": "Errore durante il caricamento delle impostazioni dei campi dei ticket." }, { "entityType": "uiText", "entityKey": "settings.ticketFields.mandatorySwitch", "field": "text", "sourceText": "Field is mandatory", "targetText": "Il campo è obbligatorio" }, { "entityType": "uiText", "entityKey": "settings.ticketFields.pageDesc", "field": "text", "sourceText": "Manage if a field is mandatory to fill out and if it is shown to the Customer.", "targetText": "Gestisca se un campo è obbligatorio e se viene mostrato al cliente." }, { "entityType": "uiText", "entityKey": "settings.ticketFields.pageTitle", "field": "text", "sourceText": "Ticket Settings", "targetText": "Impostazioni dei ticket" }, { "entityType": "uiText", "entityKey": "settings.ticketFields.readOnlySwitch", "field": "text", "sourceText": "Is not editable", "targetText": "Non è modificabile" }, { "entityType": "uiText", "entityKey": "settings.ticketFields.save", "field": "text", "sourceText": "Save", "targetText": "Salva" }, { "entityType": "uiText", "entityKey": "settings.ticketFields.saveError", "field": "text", "sourceText": "Error saving ticket field settings.", "targetText": "Errore durante il salvataggio delle impostazioni dei campi dei ticket." }, { "entityType": "uiText", "entityKey": "settings.ticketFields.saved", "field": "text", "sourceText": "Ticket field settings saved", "targetText": "Impostazioni dei campi dei ticket salvate" }, { "entityType": "uiText", "entityKey": "sidebar.appearance", "field": "text", "sourceText": "Appearance", "targetText": "Aspetto" }, { "entityType": "uiText", "entityKey": "sidebar.categories", "field": "text", "sourceText": "Categories", "targetText": "Categorie" }, { "entityType": "uiText", "entityKey": "sidebar.changePassword", "field": "text", "sourceText": "Change password", "targetText": "Cambiare la password" }, { "entityType": "uiText", "entityKey": "sidebar.dashboard", "field": "text", "sourceText": "Dashboard", "targetText": "Dashboard" }, { "entityType": "uiText", "entityKey": "sidebar.help", "field": "text", "sourceText": "Help", "targetText": "Guida" }, { "entityType": "uiText", "entityKey": "sidebar.knowledgeBase", "field": "text", "sourceText": "Knowledge Base", "targetText": "Base di conoscenza" }, { "entityType": "uiText", "entityKey": "sidebar.language", "field": "text", "sourceText": "Language", "targetText": "Lingua" }, { "entityType": "uiText", "entityKey": "sidebar.logout", "field": "text", "sourceText": "Sign out", "targetText": "Esci" }, { "entityType": "uiText", "entityKey": "sidebar.maintenance", "field": "text", "sourceText": "Maintenance / Incident-Notification", "targetText": "Avviso di manutenzione o di guasto" }, { "entityType": "uiText", "entityKey": "sidebar.newTicket", "field": "text", "sourceText": "New Ticket", "targetText": "Nuovo ticket" }, { "entityType": "uiText", "entityKey": "sidebar.profile", "field": "text", "sourceText": "Profile picture", "targetText": "Foto del profilo" }, { "entityType": "uiText", "entityKey": "sidebar.reports", "field": "text", "sourceText": "Reports", "targetText": "Report" }, { "entityType": "uiText", "entityKey": "sidebar.settingsArchive", "field": "text", "sourceText": "Archive", "targetText": "Archivio" }, { "entityType": "uiText", "entityKey": "sidebar.settingsAutomation", "field": "text", "sourceText": "Automation", "targetText": "Automazione" }, { "entityType": "uiText", "entityKey": "sidebar.settingsCi", "field": "text", "sourceText": "CI Settings", "targetText": "Impostazioni CI" }, { "entityType": "uiText", "entityKey": "sidebar.settingsEmail", "field": "text", "sourceText": "E-Mail Settings", "targetText": "Impostazioni e-mail" }, { "entityType": "uiText", "entityKey": "sidebar.settingsGeneral", "field": "text", "sourceText": "General Settings", "targetText": "Impostazioni generali" }, { "entityType": "uiText", "entityKey": "sidebar.settingsKnowledgeBase", "field": "text", "sourceText": "Knowledge Base", "targetText": "Base di conoscenza" }, { "entityType": "uiText", "entityKey": "sidebar.settingsLanguage", "field": "text", "sourceText": "Language Settings", "targetText": "Impostazioni della lingua" }, { "entityType": "uiText", "entityKey": "sidebar.settingsLicense", "field": "text", "sourceText": "License", "targetText": "Licenza" }, { "entityType": "uiText", "entityKey": "sidebar.settingsMenu", "field": "text", "sourceText": "Settings", "targetText": "Impostazioni" }, { "entityType": "uiText", "entityKey": "sidebar.settingsReports", "field": "text", "sourceText": "Report Settings", "targetText": "Impostazioni dei report" }, { "entityType": "uiText", "entityKey": "sidebar.settingsRequestWorkflows", "field": "text", "sourceText": "Request workflows", "targetText": "Workflow di richiesta" }, { "entityType": "uiText", "entityKey": "sidebar.settingsSecurity", "field": "text", "sourceText": "Security", "targetText": "Sicurezza" }, { "entityType": "uiText", "entityKey": "sidebar.settingsSla", "field": "text", "sourceText": "SLA / Business Hours", "targetText": "SLA / Orario lavorativo" }, { "entityType": "uiText", "entityKey": "sidebar.settingsSso", "field": "text", "sourceText": "SSO Settings", "targetText": "Impostazioni SSO" }, { "entityType": "uiText", "entityKey": "sidebar.settingsTeams", "field": "text", "sourceText": "Teams", "targetText": "Team" }, { "entityType": "uiText", "entityKey": "sidebar.settingsTemplates", "field": "text", "sourceText": "Templates", "targetText": "Modelli" }, { "entityType": "uiText", "entityKey": "sidebar.settingsTicketFieldSettings", "field": "text", "sourceText": "Ticket Settings", "targetText": "Impostazioni dei ticket" }, { "entityType": "uiText", "entityKey": "sidebar.settingsUpdates", "field": "text", "sourceText": "Updates", "targetText": "Aggiornamenti" }, { "entityType": "uiText", "entityKey": "sidebar.themeDark", "field": "text", "sourceText": "Dark mode", "targetText": "Modalità scura" }, { "entityType": "uiText", "entityKey": "sidebar.themeLight", "field": "text", "sourceText": "Light mode", "targetText": "Modalità chiara" }, { "entityType": "uiText", "entityKey": "sidebar.tickets", "field": "text", "sourceText": "Tickets", "targetText": "Ticket" }, { "entityType": "uiText", "entityKey": "sidebar.users", "field": "text", "sourceText": "User Management", "targetText": "Gestione utenti" }, { "entityType": "uiText", "entityKey": "sidebar.version", "field": "text", "sourceText": "Version", "targetText": "Versione" }, { "entityType": "uiText", "entityKey": "sites.errors.alreadyExists", "field": "text", "sourceText": "Site already exists.", "targetText": "La sede esiste già." }, { "entityType": "uiText", "entityKey": "sla.badge.breached", "field": "text", "sourceText": "Breached", "targetText": "Superata" }, { "entityType": "uiText", "entityKey": "sla.badge.cancelledHint", "field": "text", "sourceText": "Ended without a verdict — counted neither as met nor as breached.", "targetText": "Terminata senza un verdetto: non conta né come rispettata né come superata." }, { "entityType": "uiText", "entityKey": "sla.badge.earlierBreachHint", "field": "text", "sourceText": "An earlier deadline on this ticket was breached. The column shows the next open one.", "targetText": "Una scadenza precedente di questo ticket è stata superata. La colonna mostra la prossima ancora aperta." }, { "entityType": "uiText", "entityKey": "sla.badge.met", "field": "text", "sourceText": "In time", "targetText": "Nei tempi" }, { "entityType": "uiText", "entityKey": "sla.badge.noDueDate", "field": "text", "sourceText": "Not calculable", "targetText": "Non calcolabile" }, { "entityType": "uiText", "entityKey": "sla.badge.noDueDateHint", "field": "text", "sourceText": "The assigned calendar has no open hours, so no due date could be calculated.", "targetText": "Il calendario assegnato non ha orari di apertura, quindi non è stato possibile calcolare una scadenza." }, { "entityType": "uiText", "entityKey": "sla.badge.noneHint", "field": "text", "sourceText": "No deadline applies to this ticket.", "targetText": "A questo ticket non si applica nessuna scadenza." }, { "entityType": "uiText", "entityKey": "sla.badge.paused", "field": "text", "sourceText": "Paused", "targetText": "In pausa" }, { "entityType": "uiText", "entityKey": "sla.badge.pausedHint", "field": "text", "sourceText": "Waiting for the requester — the deadline is not running.", "targetText": "In attesa del richiedente: la scadenza non sta correndo." }, { "entityType": "uiText", "entityKey": "sla.breachAction.escalate", "field": "text", "sourceText": "Hand over to another team", "targetText": "Passare a un altro team" }, { "entityType": "uiText", "entityKey": "sla.breachAction.none", "field": "text", "sourceText": "Record only", "targetText": "Solo registrare" }, { "entityType": "uiText", "entityKey": "sla.breachAction.notify", "field": "text", "sourceText": "Notify assignee and observers", "targetText": "Avvisare il responsabile e gli osservatori" }, { "entityType": "uiText", "entityKey": "sla.calendars.addWindow", "field": "text", "sourceText": "Add opening hours", "targetText": "Aggiungere un orario di apertura" }, { "entityType": "uiText", "entityKey": "sla.calendars.default", "field": "text", "sourceText": "Default", "targetText": "Predefinito" }, { "entityType": "uiText", "entityKey": "sla.calendars.deleteAria", "field": "text", "sourceText": "Delete calendar", "targetText": "Eliminare il calendario" }, { "entityType": "uiText", "entityKey": "sla.calendars.description", "field": "text", "sourceText": "Opening hours per weekday and closed days. Times are in the calendar's own time zone.", "targetText": "Orari di apertura per giorno della settimana e giorni di chiusura. Gli orari sono nel fuso orario del calendario stesso." }, { "entityType": "uiText", "entityKey": "sla.calendars.newName", "field": "text", "sourceText": "New calendar", "targetText": "Nuovo calendario" }, { "entityType": "uiText", "entityKey": "sla.calendars.nextDay", "field": "text", "sourceText": "ends next day", "targetText": "termina il giorno dopo" }, { "entityType": "uiText", "entityKey": "sla.calendars.noHolidays", "field": "text", "sourceText": "This calendar has no closed days for the next twelve months. Deadlines will run through public holidays.", "targetText": "Questo calendario non ha giorni di chiusura per i prossimi dodici mesi. Le scadenze correranno anche nei giorni festivi." }, { "entityType": "uiText", "entityKey": "sla.calendars.timeZone", "field": "text", "sourceText": "Time zone", "targetText": "Fuso orario" }, { "entityType": "uiText", "entityKey": "sla.calendars.title", "field": "text", "sourceText": "Business hours", "targetText": "Orario lavorativo" }, { "entityType": "uiText", "entityKey": "sla.calendars.window.dayAria", "field": "text", "sourceText": "Weekday", "targetText": "Giorno della settimana" }, { "entityType": "uiText", "entityKey": "sla.calendars.window.deleteAria", "field": "text", "sourceText": "Remove these opening hours", "targetText": "Rimuovere questo orario di apertura" }, { "entityType": "uiText", "entityKey": "sla.calendars.window.endAria", "field": "text", "sourceText": "End of opening hours", "targetText": "Fine dell'orario di apertura" }, { "entityType": "uiText", "entityKey": "sla.calendars.window.startAria", "field": "text", "sourceText": "Start of opening hours", "targetText": "Inizio dell'orario di apertura" }, { "entityType": "uiText", "entityKey": "sla.cycle", "field": "text", "sourceText": "(cycle {0})", "targetText": "(ciclo {0})" }, { "entityType": "uiText", "entityKey": "sla.day.friday", "field": "text", "sourceText": "Friday", "targetText": "Venerdì" }, { "entityType": "uiText", "entityKey": "sla.day.monday", "field": "text", "sourceText": "Monday", "targetText": "Lunedì" }, { "entityType": "uiText", "entityKey": "sla.day.saturday", "field": "text", "sourceText": "Saturday", "targetText": "Sabato" }, { "entityType": "uiText", "entityKey": "sla.day.sunday", "field": "text", "sourceText": "Sunday", "targetText": "Domenica" }, { "entityType": "uiText", "entityKey": "sla.day.thursday", "field": "text", "sourceText": "Thursday", "targetText": "Giovedì" }, { "entityType": "uiText", "entityKey": "sla.day.tuesday", "field": "text", "sourceText": "Tuesday", "targetText": "Martedì" }, { "entityType": "uiText", "entityKey": "sla.day.wednesday", "field": "text", "sourceText": "Wednesday", "targetText": "Mercoledì" }, { "entityType": "uiText", "entityKey": "sla.errors.forbidden", "field": "text", "sourceText": "Forbidden.", "targetText": "Non consentito." }, { "entityType": "uiText", "entityKey": "sla.events.consumed", "field": "text", "sourceText": "{0} of working time used", "targetText": "{0} di tempo di lavoro usato" }, { "entityType": "uiText", "entityKey": "sla.events.dueAfter", "field": "text", "sourceText": "new deadline {0}", "targetText": "nuova scadenza {0}" }, { "entityType": "uiText", "entityKey": "sla.events.empty", "field": "text", "sourceText": "No entries yet.", "targetText": "Ancora nessuna voce." }, { "entityType": "uiText", "entityKey": "sla.events.hide", "field": "text", "sourceText": "Hide deadline history", "targetText": "Nascondere la cronologia delle scadenze" }, { "entityType": "uiText", "entityKey": "sla.events.loadFailed", "field": "text", "sourceText": "The deadline history could not be loaded.", "targetText": "Non è stato possibile caricare la cronologia delle scadenze." }, { "entityType": "uiText", "entityKey": "sla.events.show", "field": "text", "sourceText": "Show deadline history", "targetText": "Mostrare la cronologia delle scadenze" }, { "entityType": "uiText", "entityKey": "sla.events.type.breached", "field": "text", "sourceText": "Breached", "targetText": "Superata" }, { "entityType": "uiText", "entityKey": "sla.events.type.cancelled", "field": "text", "sourceText": "Cancelled", "targetText": "Annullata" }, { "entityType": "uiText", "entityKey": "sla.events.type.mergedIntoOriginal", "field": "text", "sourceText": "Merged", "targetText": "Unita" }, { "entityType": "uiText", "entityKey": "sla.events.type.met", "field": "text", "sourceText": "Met", "targetText": "Rispettata" }, { "entityType": "uiText", "entityKey": "sla.events.type.paused", "field": "text", "sourceText": "Paused", "targetText": "In pausa" }, { "entityType": "uiText", "entityKey": "sla.events.type.recalculated", "field": "text", "sourceText": "Recalculated", "targetText": "Ricalcolata" }, { "entityType": "uiText", "entityKey": "sla.events.type.resumed", "field": "text", "sourceText": "Resumed", "targetText": "Ripresa" }, { "entityType": "uiText", "entityKey": "sla.events.type.started", "field": "text", "sourceText": "Started", "targetText": "Avviata" }, { "entityType": "uiText", "entityKey": "sla.holidays.import", "field": "text", "sourceText": "Import holidays (.ics)", "targetText": "Importare i giorni festivi (.ics)" }, { "entityType": "uiText", "entityKey": "sla.holidays.imported", "field": "text", "sourceText": "Imported {0} day(s), replaced {1}, skipped {2} unreadable and {3} already present.", "targetText": "Importati {0} giorno/i, sostituiti {1}, saltati {2} illeggibili e {3} già presenti." }, { "entityType": "uiText", "entityKey": "sla.holidays.more", "field": "text", "sourceText": "and {0} more", "targetText": "e altri {0}" }, { "entityType": "uiText", "entityKey": "sla.holidays.title", "field": "text", "sourceText": "Closed days", "targetText": "Giorni di chiusura" }, { "entityType": "uiText", "entityKey": "sla.inactiveHint", "field": "text", "sourceText": "No policy is active. No deadlines are being tracked and tickets behave exactly as before.", "targetText": "Nessuna regola è attiva. Non viene tracciata nessuna scadenza e i ticket si comportano esattamente come prima." }, { "entityType": "uiText", "entityKey": "sla.metric.firstResponse", "field": "text", "sourceText": "Time to first response", "targetText": "Tempo alla prima risposta" }, { "entityType": "uiText", "entityKey": "sla.metric.firstResponseHint", "field": "text", "sourceText": "Stops at the first public reply by an agent. Auto-replies and internal notes do not count.", "targetText": "Si ferma alla prima risposta pubblica di un agente. Le risposte automatiche e le note interne non contano." }, { "entityType": "uiText", "entityKey": "sla.metric.firstResponseShort", "field": "text", "sourceText": "Response", "targetText": "Risposta" }, { "entityType": "uiText", "entityKey": "sla.metric.resolution", "field": "text", "sourceText": "Time to resolution", "targetText": "Tempo alla risoluzione" }, { "entityType": "uiText", "entityKey": "sla.metric.resolutionHint", "field": "text", "sourceText": "Stops when the ticket reaches a status that counts as resolved.", "targetText": "Si ferma quando il ticket raggiunge uno stato che conta come risolto." }, { "entityType": "uiText", "entityKey": "sla.metric.resolutionShort", "field": "text", "sourceText": "Resolution", "targetText": "Risoluzione" }, { "entityType": "uiText", "entityKey": "sla.policies.add", "field": "text", "sourceText": "Add policy", "targetText": "Aggiungere una regola" }, { "entityType": "uiText", "entityKey": "sla.policies.description", "field": "text", "sourceText": "The first matching policy applies. An empty condition means \"any\", not \"none\". Only new tickets get deadlines.", "targetText": "Si applica la prima regola che corrisponde. Una condizione vuota significa «qualsiasi», non «nessuna». Solo i ticket nuovi ricevono delle scadenze." }, { "entityType": "uiText", "entityKey": "sla.policies.title", "field": "text", "sourceText": "Policies", "targetText": "Regole" }, { "entityType": "uiText", "entityKey": "sla.policy.anyCondition", "field": "text", "sourceText": "Any", "targetText": "Qualsiasi" }, { "entityType": "uiText", "entityKey": "sla.policy.categoryNoTeam", "field": "text", "sourceText": "Without a team", "targetText": "Senza team" }, { "entityType": "uiText", "entityKey": "sla.policy.isActive", "field": "text", "sourceText": "Active", "targetText": "Attiva" }, { "entityType": "uiText", "entityKey": "sla.policy.mainCategory", "field": "text", "sourceText": "Main category", "targetText": "Categoria principale" }, { "entityType": "uiText", "entityKey": "sla.policy.name", "field": "text", "sourceText": "Name", "targetText": "Nome" }, { "entityType": "uiText", "entityKey": "sla.policy.newName", "field": "text", "sourceText": "New policy", "targetText": "Nuova regola" }, { "entityType": "uiText", "entityKey": "sla.policy.priority", "field": "text", "sourceText": "Priority", "targetText": "Priorità" }, { "entityType": "uiText", "entityKey": "sla.policy.sortOrder", "field": "text", "sourceText": "Order", "targetText": "Ordine" }, { "entityType": "uiText", "entityKey": "sla.policy.subCategory", "field": "text", "sourceText": "Subcategory", "targetText": "Sottocategoria" }, { "entityType": "uiText", "entityKey": "sla.policy.team", "field": "text", "sourceText": "Team", "targetText": "Team" }, { "entityType": "uiText", "entityKey": "sla.subtitle", "field": "text", "sourceText": "Business hours and response deadlines. Without an active policy nothing is measured and nothing changes.", "targetText": "Orario lavorativo e scadenze di risposta. Senza una regola attiva non viene misurato niente e non cambia niente." }, { "entityType": "uiText", "entityKey": "sla.target.breachAction", "field": "text", "sourceText": "When breached", "targetText": "Quando viene superata" }, { "entityType": "uiText", "entityKey": "sla.target.calendar", "field": "text", "sourceText": "Calendar", "targetText": "Calendario" }, { "entityType": "uiText", "entityKey": "sla.target.calendarFromTeam", "field": "text", "sourceText": "From the team", "targetText": "Dal team" }, { "entityType": "uiText", "entityKey": "sla.target.escalateHint", "field": "text", "sourceText": "The ticket moves to that team and the current assignee is cleared.", "targetText": "Il ticket passa a quel team e il responsabile attuale viene rimosso." }, { "entityType": "uiText", "entityKey": "sla.target.escalateTo", "field": "text", "sourceText": "Hand over to", "targetText": "Passare a" }, { "entityType": "uiText", "entityKey": "sla.target.escalateToPlaceholder", "field": "text", "sourceText": "Please select a team", "targetText": "Selezioni un team" }, { "entityType": "uiText", "entityKey": "sla.target.minutes", "field": "text", "sourceText": "Working minutes", "targetText": "Minuti lavorativi" }, { "entityType": "uiText", "entityKey": "sla.target.pauses", "field": "text", "sourceText": "Pause while waiting for the requester", "targetText": "Mettere in pausa mentre si attende il richiedente" }, { "entityType": "uiText", "entityKey": "sla.title", "field": "text", "sourceText": "Service level agreements", "targetText": "Accordi sui livelli di servizio" }, { "entityType": "uiText", "entityKey": "slaPolicies.errors.duplicateMetric", "field": "text", "sourceText": "Each metric may appear only once per policy.", "targetText": "Ogni metrica può comparire una sola volta per regola." }, { "entityType": "uiText", "entityKey": "slaPolicies.errors.durationRequired", "field": "text", "sourceText": "A target duration must be greater than zero.", "targetText": "La durata di un obiettivo deve essere maggiore di zero." }, { "entityType": "uiText", "entityKey": "slaPolicies.errors.escalationTeamRequired", "field": "text", "sourceText": "Escalating on breach requires a target team.", "targetText": "Il passaggio a un altro team al superamento richiede un team di destinazione." }, { "entityType": "uiText", "entityKey": "slaPolicies.errors.targetRequired", "field": "text", "sourceText": "A policy needs at least one target.", "targetText": "Una regola ha bisogno di almeno un obiettivo." }, { "entityType": "uiText", "entityKey": "slaPolicies.errors.unknownCalendar", "field": "text", "sourceText": "Unknown business calendar.", "targetText": "Calendario dell'orario lavorativo sconosciuto." }, { "entityType": "uiText", "entityKey": "slaPolicies.errors.unknownCategory", "field": "text", "sourceText": "Unknown category.", "targetText": "Categoria sconosciuta." }, { "entityType": "uiText", "entityKey": "slaPolicies.errors.unknownMetric", "field": "text", "sourceText": "Unknown target metric '{0}'.", "targetText": "Metrica dell'obiettivo sconosciuta «{0}»." }, { "entityType": "uiText", "entityKey": "slaPolicies.errors.unknownTeam", "field": "text", "sourceText": "Unknown team.", "targetText": "Team sconosciuto." }, { "entityType": "uiText", "entityKey": "status.Assigned", "field": "text", "sourceText": "Assigned", "targetText": "Assegnato" }, { "entityType": "uiText", "entityKey": "status.BackFromOtherTeam", "field": "text", "sourceText": "Back from other team", "targetText": "Rientrato da un altro team" }, { "entityType": "uiText", "entityKey": "status.Cancelled", "field": "text", "sourceText": "Cancelled", "targetText": "Annullato" }, { "entityType": "uiText", "entityKey": "status.Closed", "field": "text", "sourceText": "Closed", "targetText": "Chiuso" }, { "entityType": "uiText", "entityKey": "status.InProgress", "field": "text", "sourceText": "In Progress", "targetText": "In corso" }, { "entityType": "uiText", "entityKey": "status.New", "field": "text", "sourceText": "New", "targetText": "Nuovo" }, { "entityType": "uiText", "entityKey": "status.Open", "field": "text", "sourceText": "Open", "targetText": "Aperto" }, { "entityType": "uiText", "entityKey": "status.Pending", "field": "text", "sourceText": "Pending", "targetText": "In sospeso" }, { "entityType": "uiText", "entityKey": "status.Rejected", "field": "text", "sourceText": "Rejected", "targetText": "Rifiutato" }, { "entityType": "uiText", "entityKey": "status.Reopened", "field": "text", "sourceText": "Reopened", "targetText": "Riaperto" }, { "entityType": "uiText", "entityKey": "status.Resolved", "field": "text", "sourceText": "Resolved", "targetText": "Risolto" }, { "entityType": "uiText", "entityKey": "status.WaitingForApproval", "field": "text", "sourceText": "Waiting for approval", "targetText": "In attesa di approvazione" }, { "entityType": "uiText", "entityKey": "status.WaitingForOtherTeam", "field": "text", "sourceText": "Waiting for other team", "targetText": "In attesa di un altro team" }, { "entityType": "uiText", "entityKey": "status.WaitingForServiceProvider", "field": "text", "sourceText": "Waiting for Service Provider Response", "targetText": "In attesa di risposta del fornitore" }, { "entityType": "uiText", "entityKey": "status.WaitingForUser", "field": "text", "sourceText": "Waiting for User Response", "targetText": "In attesa di risposta dell'utente" }, { "entityType": "uiText", "entityKey": "survey.changeHint", "field": "text", "sourceText": "You can change your rating until the link expires.", "targetText": "Può cambiare la sua valutazione finché il link non scade." }, { "entityType": "uiText", "entityKey": "survey.commentLabel", "field": "text", "sourceText": "Would you like to add a comment? (optional)", "targetText": "Vuole aggiungere un commento? (facoltativo)" }, { "entityType": "uiText", "entityKey": "survey.errors.invalidScore", "field": "text", "sourceText": "Please choose a rating between 1 and 5 stars.", "targetText": "Scelga una valutazione da 1 a 5 stelle." }, { "entityType": "uiText", "entityKey": "survey.errors.saveFailed", "field": "text", "sourceText": "Your rating could not be saved. Please try again.", "targetText": "Non è stato possibile salvare la sua valutazione. Riprovi." }, { "entityType": "uiText", "entityKey": "survey.invalidOrExpired", "field": "text", "sourceText": "This link is invalid or has expired. If you still want to share feedback, simply reply to the e-mail you received from us.", "targetText": "Questo link non è valido oppure è scaduto. Se vuole comunque dirci la sua, risponda semplicemente all'e-mail che ha ricevuto da noi." }, { "entityType": "uiText", "entityKey": "survey.score1", "field": "text", "sourceText": "Very dissatisfied", "targetText": "Molto insoddisfatto" }, { "entityType": "uiText", "entityKey": "survey.score2", "field": "text", "sourceText": "Dissatisfied", "targetText": "Insoddisfatto" }, { "entityType": "uiText", "entityKey": "survey.score3", "field": "text", "sourceText": "Neutral", "targetText": "Neutrale" }, { "entityType": "uiText", "entityKey": "survey.score4", "field": "text", "sourceText": "Satisfied", "targetText": "Soddisfatto" }, { "entityType": "uiText", "entityKey": "survey.score5", "field": "text", "sourceText": "Very satisfied", "targetText": "Molto soddisfatto" }, { "entityType": "uiText", "entityKey": "survey.submit", "field": "text", "sourceText": "Submit rating", "targetText": "Inviare la valutazione" }, { "entityType": "uiText", "entityKey": "survey.subtitle", "field": "text", "sourceText": "Ticket #{ticketId} \"{ticketTitle}\"", "targetText": "Ticket #{ticketId} «{ticketTitle}»" }, { "entityType": "uiText", "entityKey": "survey.thanks", "field": "text", "sourceText": "Thank you for your feedback!", "targetText": "Grazie per il suo riscontro!" }, { "entityType": "uiText", "entityKey": "survey.title", "field": "text", "sourceText": "How satisfied were you?", "targetText": "Quanto è soddisfatto?" }, { "entityType": "uiText", "entityKey": "survey.update", "field": "text", "sourceText": "Update rating", "targetText": "Aggiornare la valutazione" }, { "entityType": "uiText", "entityKey": "teams.errors.autoAssignModeInvalid", "field": "text", "sourceText": "'{0}' is not a valid assignment mode. Valid values: Off, RoundRobin, LeastLoad.", "targetText": "«{0}» non è una modalità di assegnazione valida. Valori validi: Off, RoundRobin, LeastLoad." }, { "entityType": "uiText", "entityKey": "templates.action.assignSelf", "field": "text", "sourceText": "The agent who applies it", "targetText": "L'agente che lo applica" }, { "entityType": "uiText", "entityKey": "templates.action.enabled", "field": "text", "sourceText": "Suggested", "targetText": "Suggerita" }, { "entityType": "uiText", "entityKey": "templates.action.field", "field": "text", "sourceText": "Action", "targetText": "Azione" }, { "entityType": "uiText", "entityKey": "templates.action.notePlaceholder", "field": "text", "sourceText": "Follow-up note", "targetText": "Nota del promemoria" }, { "entityType": "uiText", "entityKey": "templates.action.remove", "field": "text", "sourceText": "Remove action", "targetText": "Rimuovere l'azione" }, { "entityType": "uiText", "entityKey": "templates.actions.add", "field": "text", "sourceText": "Add action", "targetText": "Aggiungere un'azione" }, { "entityType": "uiText", "entityKey": "templates.actions.hint", "field": "text", "sourceText": "Suggested when the template is applied; the agent can deselect each one.", "targetText": "Suggerite quando il modello viene applicato; l'agente può deselezionarle una per una." }, { "entityType": "uiText", "entityKey": "templates.actions.title", "field": "text", "sourceText": "Actions", "targetText": "Azioni" }, { "entityType": "uiText", "entityKey": "templates.add", "field": "text", "sourceText": "Add reply template", "targetText": "Aggiungere un modello di risposta" }, { "entityType": "uiText", "entityKey": "templates.addTicket", "field": "text", "sourceText": "Add ticket template", "targetText": "Aggiungere un modello di ticket" }, { "entityType": "uiText", "entityKey": "templates.allTeams", "field": "text", "sourceText": "All teams", "targetText": "Tutti i team" }, { "entityType": "uiText", "entityKey": "templates.attachments.empty", "field": "text", "sourceText": "No attachments.", "targetText": "Nessun allegato." }, { "entityType": "uiText", "entityKey": "templates.attachments.hint", "field": "text", "sourceText": "Own copies; they are added to the ticket when the template is applied.", "targetText": "Copie proprie; vengono aggiunte al ticket quando il modello viene applicato." }, { "entityType": "uiText", "entityKey": "templates.attachments.remove", "field": "text", "sourceText": "Remove attachment", "targetText": "Rimuovere l'allegato" }, { "entityType": "uiText", "entityKey": "templates.attachments.removed", "field": "text", "sourceText": "Attachment removed.", "targetText": "Allegato rimosso." }, { "entityType": "uiText", "entityKey": "templates.attachments.title", "field": "text", "sourceText": "Attachments", "targetText": "Allegati" }, { "entityType": "uiText", "entityKey": "templates.attachments.upload", "field": "text", "sourceText": "Upload file", "targetText": "Caricare un file" }, { "entityType": "uiText", "entityKey": "templates.attachments.uploaded", "field": "text", "sourceText": "File uploaded.", "targetText": "File caricato." }, { "entityType": "uiText", "entityKey": "templates.deleteConfirm", "field": "text", "sourceText": "Delete this template? Its attachments are removed as well.", "targetText": "Eliminare questo modello? Vengono rimossi anche i suoi allegati." }, { "entityType": "uiText", "entityKey": "templates.duplicate", "field": "text", "sourceText": "Duplicate", "targetText": "Duplica" }, { "entityType": "uiText", "entityKey": "templates.duplicated", "field": "text", "sourceText": "Duplicated. The copy is a draft only you can see.", "targetText": "Duplicato. La copia è una bozza che vede solo lei." }, { "entityType": "uiText", "entityKey": "templates.errors.attachmentNotFound", "field": "text", "sourceText": "Attachment not found.", "targetText": "Allegato non trovato." }, { "entityType": "uiText", "entityKey": "templates.errors.attachmentsReplyOnly", "field": "text", "sourceText": "Only reply templates carry attachments.", "targetText": "Solo i modelli di risposta portano allegati." }, { "entityType": "uiText", "entityKey": "templates.errors.categoryNotInTeam", "field": "text", "sourceText": "The selected category belongs to another team and would not be offered on the new-ticket form.", "targetText": "La categoria selezionata appartiene a un altro team e non verrebbe offerta nel modulo del nuovo ticket." }, { "entityType": "uiText", "entityKey": "templates.errors.downloadFailed", "field": "text", "sourceText": "The file could not be downloaded.", "targetText": "Non è stato possibile scaricare il file." }, { "entityType": "uiText", "entityKey": "templates.errors.duplicateField", "field": "text", "sourceText": "The same field is selected more than once.", "targetText": "Lo stesso campo è selezionato più di una volta." }, { "entityType": "uiText", "entityKey": "templates.errors.fieldNotApplicable", "field": "text", "sourceText": "These fields do not apply to the team of this template and would never be answerable: {0}.", "targetText": "Questi campi non riguardano il team di questo modello e non sarebbero mai compilabili: {0}." }, { "entityType": "uiText", "entityKey": "templates.errors.fileEmpty", "field": "text", "sourceText": "No file was provided.", "targetText": "Non è stato fornito nessun file." }, { "entityType": "uiText", "entityKey": "templates.errors.fileMissing", "field": "text", "sourceText": "The file no longer exists on the server.", "targetText": "Il file non esiste più sul server." }, { "entityType": "uiText", "entityKey": "templates.errors.fileTooLarge", "field": "text", "sourceText": "File is too large. Maximum allowed: {0:F0} MB.", "targetText": "Il file è troppo grande. Massimo consentito: {0:F0} MB." }, { "entityType": "uiText", "entityKey": "templates.errors.fileTypeNotAllowed", "field": "text", "sourceText": "File type '{0}' is not allowed. Allowed types: {1}", "targetText": "Il tipo di file «{0}» non è consentito. Tipi consentiti: {1}" }, { "entityType": "uiText", "entityKey": "templates.errors.forbidden", "field": "text", "sourceText": "Forbidden.", "targetText": "Non consentito." }, { "entityType": "uiText", "entityKey": "templates.errors.invalidAction", "field": "text", "sourceText": "Action '{0}' is not valid: {1}", "targetText": "L'azione «{0}» non è valida: {1}" }, { "entityType": "uiText", "entityKey": "templates.errors.invalidKindShape", "field": "text", "sourceText": "This does not fit the template kind: {0}", "targetText": "Questo non si adatta al tipo di modello: {0}" }, { "entityType": "uiText", "entityKey": "templates.errors.invalidMailTo", "field": "text", "sourceText": "Mail recipient is not valid: {0}", "targetText": "Il destinatario dell'e-mail non è valido: {0}" }, { "entityType": "uiText", "entityKey": "templates.errors.kindImmutable", "field": "text", "sourceText": "The kind of a template cannot be changed. Create a new template instead.", "targetText": "Il tipo di un modello non si può cambiare. Crei invece un nuovo modello." }, { "entityType": "uiText", "entityKey": "templates.errors.loadFailed", "field": "text", "sourceText": "The templates could not be loaded.", "targetText": "Non è stato possibile caricare i modelli." }, { "entityType": "uiText", "entityKey": "templates.errors.nameRequired", "field": "text", "sourceText": "A template needs a name.", "targetText": "Un modello ha bisogno di un nome." }, { "entityType": "uiText", "entityKey": "templates.errors.nameTaken", "field": "text", "sourceText": "A template named '{0}' already exists in this scope.", "targetText": "In questo ambito esiste già un modello di nome «{0}»." }, { "entityType": "uiText", "entityKey": "templates.errors.notFound", "field": "text", "sourceText": "Template not found.", "targetText": "Modello non trovato." }, { "entityType": "uiText", "entityKey": "templates.errors.subNotInMain", "field": "text", "sourceText": "The subcategory does not belong to the selected main category.", "targetText": "La sottocategoria non appartiene alla categoria principale selezionata." }, { "entityType": "uiText", "entityKey": "templates.errors.subWithoutMain", "field": "text", "sourceText": "A subcategory needs its main category.", "targetText": "Una sottocategoria ha bisogno della sua categoria principale." }, { "entityType": "uiText", "entityKey": "templates.errors.ticketNoPlaceholders", "field": "text", "sourceText": "Ticket templates do not support placeholders - {0} would end up literally in the new ticket.", "targetText": "I modelli di ticket non supportano i segnaposto: {0} finirebbe alla lettera nel nuovo ticket." }, { "entityType": "uiText", "entityKey": "templates.errors.ticketNotFound", "field": "text", "sourceText": "Ticket not found.", "targetText": "Ticket non trovato." }, { "entityType": "uiText", "entityKey": "templates.errors.unknownBodyPlaceholder", "field": "text", "sourceText": "Reply text: unknown placeholders {0}. Available here: {1}.", "targetText": "Testo della risposta: segnaposto sconosciuti {0}. Disponibili qui: {1}." }, { "entityType": "uiText", "entityKey": "templates.errors.unknownCategory", "field": "text", "sourceText": "Unknown category.", "targetText": "Categoria sconosciuta." }, { "entityType": "uiText", "entityKey": "templates.errors.unknownField", "field": "text", "sourceText": "Unknown or deleted field: {0}.", "targetText": "Campo sconosciuto o eliminato: {0}." }, { "entityType": "uiText", "entityKey": "templates.errors.unknownPlaceholder", "field": "text", "sourceText": "Mail subject: unknown placeholders {0}. Available here: {1}.", "targetText": "Oggetto dell'e-mail: segnaposto sconosciuti {0}. Disponibili qui: {1}." }, { "entityType": "uiText", "entityKey": "templates.errors.unknownPriority", "field": "text", "sourceText": "Unknown priority.", "targetText": "Priorità sconosciuta." }, { "entityType": "uiText", "entityKey": "templates.errors.unknownTeam", "field": "text", "sourceText": "Unknown team.", "targetText": "Team sconosciuto." }, { "entityType": "uiText", "entityKey": "templates.errors.uploadFailed", "field": "text", "sourceText": "The file could not be uploaded.", "targetText": "Non è stato possibile caricare il file." }, { "entityType": "uiText", "entityKey": "templates.fromTicket.attachmentsCopied", "field": "text", "sourceText": "{0} attachment(s) copied from the ticket.", "targetText": "{0} allegato/i copiati dal ticket." }, { "entityType": "uiText", "entityKey": "templates.fromTicket.attachmentsHint", "field": "text", "sourceText": "Tick only the attachments the template should carry — one of them may be a customer’s screenshot. Nothing is ticked by default.", "targetText": "Selezioni solo gli allegati che il modello deve portare: uno di essi potrebbe essere la schermata di un cliente. Di serie non è selezionato niente." }, { "entityType": "uiText", "entityKey": "templates.fromTicket.button", "field": "text", "sourceText": "Make template", "targetText": "Creare un modello" }, { "entityType": "uiText", "entityKey": "templates.fromTicket.continue", "field": "text", "sourceText": "Open the template form", "targetText": "Aprire il modulo del modello" }, { "entityType": "uiText", "entityKey": "templates.fromTicket.dialogTitle", "field": "text", "sourceText": "Make a template from this comment", "targetText": "Creare un modello da questo commento" }, { "entityType": "uiText", "entityKey": "templates.fromTicket.draftBanner", "field": "text", "sourceText": "Draft from ticket #{0} — name it and review the text (it may contain customer details), then save.", "targetText": "Bozza dal ticket #{0} — le dia un nome e riveda il testo (può contenere dati del cliente), poi salvi." }, { "entityType": "uiText", "entityKey": "templates.kind.reply", "field": "text", "sourceText": "Reply template", "targetText": "Modello di risposta" }, { "entityType": "uiText", "entityKey": "templates.kind.ticket", "field": "text", "sourceText": "Ticket template", "targetText": "Modello di ticket" }, { "entityType": "uiText", "entityKey": "templates.mail.address", "field": "text", "sourceText": "E-mail address", "targetText": "Indirizzo e-mail" }, { "entityType": "uiText", "entityKey": "templates.mail.enabled", "field": "text", "sourceText": "Send the comment as e-mail", "targetText": "Inviare il commento per e-mail" }, { "entityType": "uiText", "entityKey": "templates.mail.subject", "field": "text", "sourceText": "Subject", "targetText": "Oggetto" }, { "entityType": "uiText", "entityKey": "templates.mail.subjectHint", "field": "text", "sourceText": "Placeholders: {originalSubject}, {ticketTag}, {ticketId}", "targetText": "Segnaposto: {originalSubject}, {ticketTag}, {ticketId}" }, { "entityType": "uiText", "entityKey": "templates.mail.to", "field": "text", "sourceText": "Recipient", "targetText": "Destinatario" }, { "entityType": "uiText", "entityKey": "templates.mail.toAddress", "field": "text", "sourceText": "Fixed address", "targetText": "Indirizzo fisso" }, { "entityType": "uiText", "entityKey": "templates.mail.toAssignee", "field": "text", "sourceText": "Assignee", "targetText": "Responsabile" }, { "entityType": "uiText", "entityKey": "templates.mail.toObservers", "field": "text", "sourceText": "Observers", "targetText": "Osservatori" }, { "entityType": "uiText", "entityKey": "templates.mail.toRequester", "field": "text", "sourceText": "Requester", "targetText": "Richiedente" }, { "entityType": "uiText", "entityKey": "templates.needTeam", "field": "text", "sourceText": "Create a team first: new templates start in a team.", "targetText": "Crei prima un team: i nuovi modelli nascono in un team." }, { "entityType": "uiText", "entityKey": "templates.newName", "field": "text", "sourceText": "New template", "targetText": "Nuovo modello" }, { "entityType": "uiText", "entityKey": "templates.newTicket.hint", "field": "text", "sourceText": "Prefills the form - nothing is created until you submit.", "targetText": "Precompila il modulo: non viene creato niente finché non lo invia." }, { "entityType": "uiText", "entityKey": "templates.newTicketName", "field": "text", "sourceText": "New ticket template", "targetText": "Nuovo modello di ticket" }, { "entityType": "uiText", "entityKey": "templates.phrase.assign", "field": "text", "sourceText": "assigns to {0}", "targetText": "assegna a {0}" }, { "entityType": "uiText", "entityKey": "templates.phrase.assignSelf", "field": "text", "sourceText": "assigns to the applying agent", "targetText": "assegna all'agente che lo applica" }, { "entityType": "uiText", "entityKey": "templates.phrase.escalate", "field": "text", "sourceText": "escalates to {0}", "targetText": "passa per escalation a {0}" }, { "entityType": "uiText", "entityKey": "templates.phrase.followUp", "field": "text", "sourceText": "sets a follow-up in {0} {1}", "targetText": "imposta un promemoria tra {0} {1}" }, { "entityType": "uiText", "entityKey": "templates.phrase.missing", "field": "text", "sourceText": "(not set)", "targetText": "(non impostato)" }, { "entityType": "uiText", "entityKey": "templates.phrase.setPriority", "field": "text", "sourceText": "sets priority to {0}", "targetText": "imposta la priorità su {0}" }, { "entityType": "uiText", "entityKey": "templates.phrase.setStatus", "field": "text", "sourceText": "sets status to {0}", "targetText": "imposta lo stato su {0}" }, { "entityType": "uiText", "entityKey": "templates.phrase.unassign", "field": "text", "sourceText": "removes the assignment", "targetText": "rimuove l'assegnazione" }, { "entityType": "uiText", "entityKey": "templates.picker.applied", "field": "text", "sourceText": "Template applied.", "targetText": "Modello applicato." }, { "entityType": "uiText", "entityKey": "templates.picker.attachmentsChip", "field": "text", "sourceText": "{0} attachment(s) will be added", "targetText": "verranno aggiunti {0} allegato/i" }, { "entityType": "uiText", "entityKey": "templates.picker.button", "field": "text", "sourceText": "Template", "targetText": "Modello" }, { "entityType": "uiText", "entityKey": "templates.picker.clear", "field": "text", "sourceText": "Remove template", "targetText": "Rimuovere il modello" }, { "entityType": "uiText", "entityKey": "templates.picker.empty", "field": "text", "sourceText": "No templates found.", "targetText": "Nessun modello trovato." }, { "entityType": "uiText", "entityKey": "templates.picker.hint", "field": "text", "sourceText": "Nothing happens until you add the comment.", "targetText": "Non succede niente finché non aggiunge il commento." }, { "entityType": "uiText", "entityKey": "templates.picker.mailChip", "field": "text", "sourceText": "E-mail to {0}", "targetText": "E-mail a {0}" }, { "entityType": "uiText", "entityKey": "templates.picker.partialFailure", "field": "text", "sourceText": "Some template actions did not run: {0}", "targetText": "Alcune azioni del modello non sono state eseguite: {0}" }, { "entityType": "uiText", "entityKey": "templates.picker.searchPlaceholder", "field": "text", "sourceText": "Search templates…", "targetText": "Cerca modelli…" }, { "entityType": "uiText", "entityKey": "templates.picker.toggleAction", "field": "text", "sourceText": "Click to include or exclude this action", "targetText": "Faccia clic per includere o escludere questa azione" }, { "entityType": "uiText", "entityKey": "templates.pleaseSelect", "field": "text", "sourceText": "Please select", "targetText": "Selezionare" }, { "entityType": "uiText", "entityKey": "templates.sentence.insertInternal", "field": "text", "sourceText": "Inserts the text as an internal note", "targetText": "Inserisce il testo come nota interna" }, { "entityType": "uiText", "entityKey": "templates.sentence.insertPublic", "field": "text", "sourceText": "Inserts the text as a public comment", "targetText": "Inserisce il testo come commento pubblico" }, { "entityType": "uiText", "entityKey": "templates.sentence.mail", "field": "text", "sourceText": "sends the comment by e-mail to {0}", "targetText": "invia il commento per e-mail a {0}" }, { "entityType": "uiText", "entityKey": "templates.sentence.noText", "field": "text", "sourceText": "Suggests actions without a reply text", "targetText": "Suggerisce delle azioni senza un testo di risposta" }, { "entityType": "uiText", "entityKey": "templates.subtitle", "field": "text", "sourceText": "Reply templates fill the comment editor and suggest field actions. Nothing is sent automatically.", "targetText": "I modelli di risposta riempiono l'editor dei commenti e suggeriscono azioni sui campi. Non viene inviato niente automaticamente." }, { "entityType": "uiText", "entityKey": "templates.teamFilter", "field": "text", "sourceText": "Filter by team", "targetText": "Filtrare per team" }, { "entityType": "uiText", "entityKey": "templates.template.body", "field": "text", "sourceText": "Reply text", "targetText": "Testo della risposta" }, { "entityType": "uiText", "entityKey": "templates.template.bodyHint", "field": "text", "sourceText": "Placeholders: {requesterName}, {ticketId}, {ticketTitle}, {ticketRef}, {agentName} — filled in when the template is applied, so you see the finished text before you send it.", "targetText": "Segnaposto: {requesterName}, {ticketId}, {ticketTitle}, {ticketRef}, {agentName} — vengono riempiti quando il modello viene applicato, così vede il testo finito prima di inviarlo." }, { "entityType": "uiText", "entityKey": "templates.template.bodyPlaceholder", "field": "text", "sourceText": "The text inserted into the comment editor. May stay empty.", "targetText": "Il testo inserito nell'editor dei commenti. Può restare vuoto." }, { "entityType": "uiText", "entityKey": "templates.template.draft", "field": "text", "sourceText": "Draft", "targetText": "Bozza" }, { "entityType": "uiText", "entityKey": "templates.template.draftHint", "field": "text", "sourceText": "Only you can see this template until you publish it.", "targetText": "Questo modello lo vede solo lei finché non lo pubblica." }, { "entityType": "uiText", "entityKey": "templates.template.internal", "field": "text", "sourceText": "Internal note", "targetText": "Nota interna" }, { "entityType": "uiText", "entityKey": "templates.template.internalHint", "field": "text", "sourceText": "The customer will not see this comment.", "targetText": "Il cliente non vedrà questo commento." }, { "entityType": "uiText", "entityKey": "templates.template.name", "field": "text", "sourceText": "Name", "targetText": "Nome" }, { "entityType": "uiText", "entityKey": "templates.template.scope", "field": "text", "sourceText": "Applies to", "targetText": "Si applica a" }, { "entityType": "uiText", "entityKey": "templates.ticket.categoryOtherTeam", "field": "text", "sourceText": "This category belongs to another team and would not be offered on the new-ticket form.", "targetText": "Questa categoria appartiene a un altro team e non verrebbe offerta nel modulo del nuovo ticket." }, { "entityType": "uiText", "entityKey": "templates.ticket.customerVisible", "field": "text", "sourceText": "Offer this template to customers", "targetText": "Offrire questo modello ai clienti" }, { "entityType": "uiText", "entityKey": "templates.ticket.customerVisibleHint", "field": "text", "sourceText": "Customers can pick this template when they create a ticket. A draft stays hidden either way.", "targetText": "I clienti possono scegliere questo modello quando creano un ticket. Una bozza resta comunque nascosta." }, { "entityType": "uiText", "entityKey": "templates.ticket.description", "field": "text", "sourceText": "Ticket description", "targetText": "Descrizione del ticket" }, { "entityType": "uiText", "entityKey": "templates.ticket.descriptionPlaceholder", "field": "text", "sourceText": "The prefilled description of the new ticket. May stay empty.", "targetText": "La descrizione precompilata del nuovo ticket. Può restare vuota." }, { "entityType": "uiText", "entityKey": "templates.ticket.fieldAdd", "field": "text", "sourceText": "Add a field…", "targetText": "Aggiungere un campo…" }, { "entityType": "uiText", "entityKey": "templates.ticket.fieldMoveDown", "field": "text", "sourceText": "Move down", "targetText": "Spostare in basso" }, { "entityType": "uiText", "entityKey": "templates.ticket.fieldMoveUp", "field": "text", "sourceText": "Move up", "targetText": "Spostare in alto" }, { "entityType": "uiText", "entityKey": "templates.ticket.fieldRemove", "field": "text", "sourceText": "Remove field", "targetText": "Rimuovere il campo" }, { "entityType": "uiText", "entityKey": "templates.ticket.fieldRequired", "field": "text", "sourceText": "Required", "targetText": "Obbligatorio" }, { "entityType": "uiText", "entityKey": "templates.ticket.fields", "field": "text", "sourceText": "Fields to ask for", "targetText": "Campi da chiedere" }, { "entityType": "uiText", "entityKey": "templates.ticket.fieldsEmpty", "field": "text", "sourceText": "No fields selected. The form shows the usual fields of the team.", "targetText": "Nessun campo selezionato. Il modulo mostra i campi consueti del team." }, { "entityType": "uiText", "entityKey": "templates.ticket.fieldsHint", "field": "text", "sourceText": "Selected fields replace the team default: the form asks exactly these, in this order. Without a selection the usual fields of the team are shown.", "targetText": "I campi selezionati sostituiscono l'impostazione predefinita del team: il modulo chiede esattamente questi, in questo ordine. Senza una selezione vengono mostrati i campi consueti del team." }, { "entityType": "uiText", "entityKey": "templates.ticket.fieldsNoneAvailable", "field": "text", "sourceText": "No further fields apply to this team.", "targetText": "Nessun altro campo riguarda questo team." }, { "entityType": "uiText", "entityKey": "templates.ticket.fieldsStranded", "field": "text", "sourceText": "These fields do not apply to the selected team and must be removed before saving:", "targetText": "Questi campi non riguardano il team selezionato e devono essere rimossi prima di salvare:" }, { "entityType": "uiText", "entityKey": "templates.ticket.mainCategory", "field": "text", "sourceText": "Main category", "targetText": "Categoria principale" }, { "entityType": "uiText", "entityKey": "templates.ticket.noPlaceholdersHint", "field": "text", "sourceText": "No placeholders here: the template only prefills the form, nothing is resolved or sent.", "targetText": "Qui non ci sono segnaposto: il modello precompila solo il modulo, niente viene risolto o inviato." }, { "entityType": "uiText", "entityKey": "templates.ticket.noPrefill", "field": "text", "sourceText": "Not prefilled", "targetText": "Non precompilato" }, { "entityType": "uiText", "entityKey": "templates.ticket.phrase.category", "field": "text", "sourceText": "category {0}", "targetText": "la categoria {0}" }, { "entityType": "uiText", "entityKey": "templates.ticket.phrase.description", "field": "text", "sourceText": "the description", "targetText": "la descrizione" }, { "entityType": "uiText", "entityKey": "templates.ticket.phrase.empty", "field": "text", "sourceText": "Prefills nothing yet - pick at least one field.", "targetText": "Non precompila ancora niente: scelga almeno un campo." }, { "entityType": "uiText", "entityKey": "templates.ticket.phrase.prefix", "field": "text", "sourceText": "Prefills the new ticket with {0}.", "targetText": "Precompila il nuovo ticket con {0}." }, { "entityType": "uiText", "entityKey": "templates.ticket.phrase.priority", "field": "text", "sourceText": "priority {0}", "targetText": "la priorità {0}" }, { "entityType": "uiText", "entityKey": "templates.ticket.phrase.team", "field": "text", "sourceText": "team {0}", "targetText": "il team {0}" }, { "entityType": "uiText", "entityKey": "templates.ticket.phrase.title", "field": "text", "sourceText": "title \"{0}\"", "targetText": "il titolo «{0}»" }, { "entityType": "uiText", "entityKey": "templates.ticket.priority", "field": "text", "sourceText": "Priority", "targetText": "Priorità" }, { "entityType": "uiText", "entityKey": "templates.ticket.subCategory", "field": "text", "sourceText": "Subcategory", "targetText": "Sottocategoria" }, { "entityType": "uiText", "entityKey": "templates.ticket.team", "field": "text", "sourceText": "Owning team of the new ticket", "targetText": "Team responsabile del nuovo ticket" }, { "entityType": "uiText", "entityKey": "templates.ticket.title", "field": "text", "sourceText": "Ticket title", "targetText": "Titolo del ticket" }, { "entityType": "uiText", "entityKey": "templates.ticket.titlePlaceholder", "field": "text", "sourceText": "Prefilled title. May stay empty.", "targetText": "Titolo precompilato. Può restare vuoto." }, { "entityType": "uiText", "entityKey": "templates.title", "field": "text", "sourceText": "Templates", "targetText": "Modelli" }, { "entityType": "uiText", "entityKey": "ticketPriorities.errors.inUseCannotDelete", "field": "text", "sourceText": "This priority is used in tickets and cannot be deleted.", "targetText": "Questa priorità è usata nei ticket e non può essere eliminata." }, { "entityType": "uiText", "entityKey": "ticketStatuses.errors.deadEndStatusFlow", "field": "text", "sourceText": "Saving this transition rule would create dead-end status flows. Affected statuses: {0}.", "targetText": "Salvare questa regola di transizione creerebbe dei flussi di stato senza uscita. Stati interessati: {0}." }, { "entityType": "uiText", "entityKey": "ticketStatuses.errors.englishTranslationRequired", "field": "text", "sourceText": "English name translation is required.", "targetText": "La traduzione inglese del nome è obbligatoria." }, { "entityType": "uiText", "entityKey": "ticketStatuses.errors.inUseCannotDelete", "field": "text", "sourceText": "This status is used in tickets and cannot be deleted.", "targetText": "Questo stato è usato nei ticket e non può essere eliminato." }, { "entityType": "uiText", "entityKey": "ticketStatuses.errors.invalidBackgroundColor", "field": "text", "sourceText": "That background color is not valid.", "targetText": "Quel colore di sfondo non è valido." }, { "entityType": "uiText", "entityKey": "ticketStatuses.errors.lastClosedStatus", "field": "text", "sourceText": "At least one status must count as closed. Assign the flag to another status first.", "targetText": "Almeno uno stato deve contare come chiuso. Assegni prima il contrassegno a un altro stato." }, { "entityType": "uiText", "entityKey": "ticketStatuses.errors.lastResolvedStatus", "field": "text", "sourceText": "At least one status must count as resolved. Assign the flag to another status first.", "targetText": "Almeno uno stato deve contare come risolto. Assegni prima il contrassegno a un altro stato." }, { "entityType": "uiText", "entityKey": "ticketStatuses.errors.machineOwnedCannotDelete", "field": "text", "sourceText": "This status belongs to an automated process and cannot be deleted. You can rename it instead.", "targetText": "Questo stato appartiene a un processo automatico e non può essere eliminato. Può invece rinominarlo." }, { "entityType": "uiText", "entityKey": "ticketStatuses.errors.machineOwnedNotOnCreate", "field": "text", "sourceText": "This status belongs to an automated process and cannot be offered when creating a ticket.", "targetText": "Questo stato appartiene a un processo automatico e non può essere offerto alla creazione di un ticket." }, { "entityType": "uiText", "entityKey": "ticketStatuses.errors.machineOwnedStaysSystemOnly", "field": "text", "sourceText": "This status belongs to an automated process and can only be set by the system.", "targetText": "Questo stato appartiene a un processo automatico e può essere impostato solo dal sistema." }, { "entityType": "uiText", "entityKey": "ticketStatuses.errors.systemOnlyCannotBeQuickAction", "field": "text", "sourceText": "A status marked \"System only\" cannot be set as a primary status.", "targetText": "Uno stato contrassegnato come «Solo di sistema» non può essere impostato come stato principale." }, { "entityType": "uiText", "entityKey": "ticketStatuses.errors.transitionsContainSelf", "field": "text", "sourceText": "\"Allowed transitions to new status\" must not contain the status itself.", "targetText": "«Transizioni consentite verso il nuovo stato» non deve contenere lo stato stesso." }, { "entityType": "uiText", "entityKey": "ticketStatuses.errors.transitionsContainUnknown", "field": "text", "sourceText": "\"Allowed transitions to new status\" contains a status that does not exist.", "targetText": "«Transizioni consentite verso il nuovo stato» contiene uno stato che non esiste." }, { "entityType": "uiText", "entityKey": "ticketStatuses.errors.translationRequired", "field": "text", "sourceText": "At least one translation is required.", "targetText": "È obbligatoria almeno una traduzione." }, { "entityType": "uiText", "entityKey": "ticketStatuses.errors.validTranslationRequired", "field": "text", "sourceText": "At least one valid translation is required.", "targetText": "È obbligatoria almeno una traduzione valida." }, { "entityType": "uiText", "entityKey": "tickets.actions.applyTemplate", "field": "text", "sourceText": "Apply template", "targetText": "Applicare un modello" }, { "entityType": "uiText", "entityKey": "tickets.actions.assign", "field": "text", "sourceText": "Assign", "targetText": "Assegna" }, { "entityType": "uiText", "entityKey": "tickets.actions.assignToMe", "field": "text", "sourceText": "Assign to me", "targetText": "Assegna a me" }, { "entityType": "uiText", "entityKey": "tickets.actions.groupIncident", "field": "text", "sourceText": "Group into incident", "targetText": "Raggruppare in un incidente" }, { "entityType": "uiText", "entityKey": "tickets.actions.merge", "field": "text", "sourceText": "Multiple report", "targetText": "Segnalazione multipla" }, { "entityType": "uiText", "entityKey": "tickets.actions.setStatus", "field": "text", "sourceText": "Change status", "targetText": "Cambiare lo stato" }, { "entityType": "uiText", "entityKey": "tickets.active", "field": "text", "sourceText": "active", "targetText": "attivi" }, { "entityType": "uiText", "entityKey": "tickets.addToKb", "field": "text", "sourceText": "Add to knowledge base", "targetText": "Aggiungere alla base di conoscenza" }, { "entityType": "uiText", "entityKey": "tickets.additionalInfo.sectionTitle", "field": "text", "sourceText": "Additional Information", "targetText": "Informazioni aggiuntive" }, { "entityType": "uiText", "entityKey": "tickets.allAgents", "field": "text", "sourceText": "All agents", "targetText": "Tutti gli agenti" }, { "entityType": "uiText", "entityKey": "tickets.allCategories", "field": "text", "sourceText": "All categories", "targetText": "Tutte le categorie" }, { "entityType": "uiText", "entityKey": "tickets.allPriorities", "field": "text", "sourceText": "All priorities", "targetText": "Tutte le priorità" }, { "entityType": "uiText", "entityKey": "tickets.allStatus", "field": "text", "sourceText": "All statuses", "targetText": "Tutti gli stati" }, { "entityType": "uiText", "entityKey": "tickets.assignedTo", "field": "text", "sourceText": "Assigned to", "targetText": "Assegnato a" }, { "entityType": "uiText", "entityKey": "tickets.bulk.alreadyAssigned", "field": "text", "sourceText": "This ticket is already assigned to that user.", "targetText": "Questo ticket è già assegnato a quell'utente." }, { "entityType": "uiText", "entityKey": "tickets.bulk.alreadyInStatus", "field": "text", "sourceText": "This ticket is already in the selected status.", "targetText": "Questo ticket è già nello stato selezionato." }, { "entityType": "uiText", "entityKey": "tickets.bulk.appliesTo", "field": "text", "sourceText": "Applies to {0} of {1} selected ticket(s)", "targetText": "Si applica a {0} di {1} ticket selezionati" }, { "entityType": "uiText", "entityKey": "tickets.bulk.apply", "field": "text", "sourceText": "Apply", "targetText": "Applica" }, { "entityType": "uiText", "entityKey": "tickets.bulk.assignNotInTeams", "field": "text", "sourceText": "{0} is not a member of the teams that own the selected tickets, so none of them can be assigned.", "targetText": "{0} non è membro dei team responsabili dei ticket selezionati, quindi non se ne può assegnare nessuno." }, { "entityType": "uiText", "entityKey": "tickets.bulk.assignSelfNoTeam", "field": "text", "sourceText": "You are not a member of any team, so tickets cannot be assigned to you. Ask an administrator to add you to the team that owns these tickets.", "targetText": "Non è membro di nessun team, quindi non le si possono assegnare ticket. Chieda a un amministratore di aggiungerla al team responsabile di questi ticket." }, { "entityType": "uiText", "entityKey": "tickets.bulk.assignTitle", "field": "text", "sourceText": "Assign {0} ticket(s)", "targetText": "Assegnare {0} ticket" }, { "entityType": "uiText", "entityKey": "tickets.bulk.assignee", "field": "text", "sourceText": "Assign to", "targetText": "Assegna a" }, { "entityType": "uiText", "entityKey": "tickets.bulk.commentForAll", "field": "text", "sourceText": "This comment will be added to all {0} ticket(s).", "targetText": "Questo commento verrà aggiunto a tutti i {0} ticket." }, { "entityType": "uiText", "entityKey": "tickets.bulk.failed", "field": "text", "sourceText": "The change could not be saved.", "targetText": "Non è stato possibile salvare la modifica." }, { "entityType": "uiText", "entityKey": "tickets.bulk.keptSelection", "field": "text", "sourceText": "The tickets that were not changed stay selected.", "targetText": "I ticket che non sono stati cambiati restano selezionati." }, { "entityType": "uiText", "entityKey": "tickets.bulk.mailNotice", "field": "text", "sourceText": "This sends {0} e-mail(s) to the selected agent.", "targetText": "Questo invia {0} e-mail all'agente selezionato." }, { "entityType": "uiText", "entityKey": "tickets.bulk.mailOffMailbox", "field": "text", "sourceText": "The mailboxes of the selected teams do not send ticket action e-mails. The template's e-mail will not go out.", "targetText": "Le caselle di posta dei team selezionati non inviano e-mail per le azioni sui ticket. L'e-mail del modello non partirà." }, { "entityType": "uiText", "entityKey": "tickets.bulk.mailOffSmtp", "field": "text", "sourceText": "E-mail sending is switched off. The template's e-mail will not go out.", "targetText": "L'invio di e-mail è disattivato. L'e-mail del modello non partirà." }, { "entityType": "uiText", "entityKey": "tickets.bulk.noAssignee", "field": "text", "sourceText": "No assignee selected.", "targetText": "Nessun responsabile selezionato." }, { "entityType": "uiText", "entityKey": "tickets.bulk.noSelection", "field": "text", "sourceText": "No tickets selected.", "targetText": "Nessun ticket selezionato." }, { "entityType": "uiText", "entityKey": "tickets.bulk.noTemplates", "field": "text", "sourceText": "No reply template is available for the teams of the selected tickets.", "targetText": "Non è disponibile nessun modello di risposta per i team dei ticket selezionati." }, { "entityType": "uiText", "entityKey": "tickets.bulk.result", "field": "text", "sourceText": "{0} changed, {1} skipped", "targetText": "{0} cambiati, {1} saltati" }, { "entityType": "uiText", "entityKey": "tickets.bulk.skippedTitle", "field": "text", "sourceText": "Not changed", "targetText": "Non cambiati" }, { "entityType": "uiText", "entityKey": "tickets.bulk.statusNotBulkable", "field": "text", "sourceText": "This status cannot be set for several tickets at once because it needs a target team per ticket.", "targetText": "Questo stato non si può impostare per più ticket in una volta, perché ha bisogno di un team di destinazione per ogni ticket." }, { "entityType": "uiText", "entityKey": "tickets.bulk.statusTitle", "field": "text", "sourceText": "Change status of {0} ticket(s)", "targetText": "Cambiare lo stato di {0} ticket" }, { "entityType": "uiText", "entityKey": "tickets.bulk.template", "field": "text", "sourceText": "Template", "targetText": "Modello" }, { "entityType": "uiText", "entityKey": "tickets.bulk.templateChoose", "field": "text", "sourceText": "Select a template", "targetText": "Selezionare un modello" }, { "entityType": "uiText", "entityKey": "tickets.bulk.templateMailWarning", "field": "text", "sourceText": "This sends {0} e-mail(s) to customers.", "targetText": "Questo invia {0} e-mail ai clienti." }, { "entityType": "uiText", "entityKey": "tickets.bulk.templateNotForTeam", "field": "text", "sourceText": "This template is not offered for the team that owns this ticket.", "targetText": "Questo modello non è offerto per il team responsabile di questo ticket." }, { "entityType": "uiText", "entityKey": "tickets.bulk.templatePlaceholderNote", "field": "text", "sourceText": "Placeholders are resolved per ticket, so each customer gets their own name and ticket number.", "targetText": "I segnaposto vengono risolti per ogni ticket, così ogni cliente riceve il proprio nome e il proprio numero di ticket." }, { "entityType": "uiText", "entityKey": "tickets.bulk.templateSendMail", "field": "text", "sourceText": "Send the template's e-mail to the requester", "targetText": "Inviare l'e-mail del modello al richiedente" }, { "entityType": "uiText", "entityKey": "tickets.bulk.templateTitle", "field": "text", "sourceText": "Apply template to {0} ticket(s)", "targetText": "Applicare il modello a {0} ticket" }, { "entityType": "uiText", "entityKey": "tickets.bulk.tooMany", "field": "text", "sourceText": "Select at most {0} tickets at once.", "targetText": "Selezioni al massimo {0} ticket in una volta." }, { "entityType": "uiText", "entityKey": "tickets.bulk.willSkipTitle", "field": "text", "sourceText": "Will be skipped", "targetText": "Verranno saltati" }, { "entityType": "uiText", "entityKey": "tickets.category", "field": "text", "sourceText": "Category", "targetText": "Categoria" }, { "entityType": "uiText", "entityKey": "tickets.channel.agent", "field": "text", "sourceText": "Entered by an agent", "targetText": "Inserito da un agente" }, { "entityType": "uiText", "entityKey": "tickets.channel.email", "field": "text", "sourceText": "E-mail", "targetText": "E-mail" }, { "entityType": "uiText", "entityKey": "tickets.channel.phone", "field": "text", "sourceText": "Phone", "targetText": "Telefono" }, { "entityType": "uiText", "entityKey": "tickets.channel.selfService", "field": "text", "sourceText": "Self-service", "targetText": "Portale clienti" }, { "entityType": "uiText", "entityKey": "tickets.channel.unknown", "field": "text", "sourceText": "Unknown", "targetText": "Sconosciuto" }, { "entityType": "uiText", "entityKey": "tickets.colAssigned", "field": "text", "sourceText": "Assigned", "targetText": "Assegnato" }, { "entityType": "uiText", "entityKey": "tickets.colCategory", "field": "text", "sourceText": "Category", "targetText": "Categoria" }, { "entityType": "uiText", "entityKey": "tickets.colCreated", "field": "text", "sourceText": "Created", "targetText": "Creato" }, { "entityType": "uiText", "entityKey": "tickets.colFollowUp", "field": "text", "sourceText": "Follow-up", "targetText": "Promemoria" }, { "entityType": "uiText", "entityKey": "tickets.colPriority", "field": "text", "sourceText": "Priority", "targetText": "Priorità" }, { "entityType": "uiText", "entityKey": "tickets.colSelect", "field": "text", "sourceText": "Select", "targetText": "Selezione" }, { "entityType": "uiText", "entityKey": "tickets.colSla", "field": "text", "sourceText": "Deadline", "targetText": "Scadenza" }, { "entityType": "uiText", "entityKey": "tickets.colStatus", "field": "text", "sourceText": "Status", "targetText": "Stato" }, { "entityType": "uiText", "entityKey": "tickets.colTitle", "field": "text", "sourceText": "Title", "targetText": "Titolo" }, { "entityType": "uiText", "entityKey": "tickets.colUser", "field": "text", "sourceText": "User", "targetText": "Utente" }, { "entityType": "uiText", "entityKey": "tickets.colWorkLog", "field": "text", "sourceText": "Time", "targetText": "Tempo" }, { "entityType": "uiText", "entityKey": "tickets.customFields.invalidDate", "field": "text", "sourceText": "Please enter a valid date.", "targetText": "Inserisca una data valida." }, { "entityType": "uiText", "entityKey": "tickets.customFields.invalidNumber", "field": "text", "sourceText": "Please enter a valid number.", "targetText": "Inserisca un numero valido." }, { "entityType": "uiText", "entityKey": "tickets.customFields.required", "field": "text", "sourceText": "This field is required.", "targetText": "Questo campo è obbligatorio." }, { "entityType": "uiText", "entityKey": "tickets.customFields.saveError", "field": "text", "sourceText": "Error saving custom field values.", "targetText": "Errore durante il salvataggio dei valori dei campi personalizzati." }, { "entityType": "uiText", "entityKey": "tickets.customFields.tooLong", "field": "text", "sourceText": "Value is too long.", "targetText": "Il valore è troppo lungo." }, { "entityType": "uiText", "entityKey": "tickets.detail.actions", "field": "text", "sourceText": "Actions", "targetText": "Azioni" }, { "entityType": "uiText", "entityKey": "tickets.detail.addComment", "field": "text", "sourceText": "Add comment", "targetText": "Aggiungere un commento" }, { "entityType": "uiText", "entityKey": "tickets.detail.additionalFields", "field": "text", "sourceText": "Additional fields", "targetText": "Campi aggiuntivi" }, { "entityType": "uiText", "entityKey": "tickets.detail.age", "field": "text", "sourceText": "Age", "targetText": "Età" }, { "entityType": "uiText", "entityKey": "tickets.detail.assignCannotClearOnceSet", "field": "text", "sourceText": "Assigned agent cannot be cleared once set.", "targetText": "Una volta impostato, l'agente assegnato non si può rimuovere." }, { "entityType": "uiText", "entityKey": "tickets.detail.assignError", "field": "text", "sourceText": "Error assigning ticket.", "targetText": "Errore durante l'assegnazione del ticket." }, { "entityType": "uiText", "entityKey": "tickets.detail.assignTo", "field": "text", "sourceText": "Assign to", "targetText": "Assegna a" }, { "entityType": "uiText", "entityKey": "tickets.detail.assignUpdated", "field": "text", "sourceText": "Assignment updated.", "targetText": "Assegnazione aggiornata." }, { "entityType": "uiText", "entityKey": "tickets.detail.assignedTo", "field": "text", "sourceText": "Assigned to", "targetText": "Assegnato a" }, { "entityType": "uiText", "entityKey": "tickets.detail.attachmentDeleted", "field": "text", "sourceText": "Attachment '{0}' was deleted.", "targetText": "L'allegato «{0}» è stato eliminato." }, { "entityType": "uiText", "entityKey": "tickets.detail.attachments", "field": "text", "sourceText": "Attachments", "targetText": "Allegati" }, { "entityType": "uiText", "entityKey": "tickets.detail.backToList", "field": "text", "sourceText": "Back to list", "targetText": "Torna all'elenco" }, { "entityType": "uiText", "entityKey": "tickets.detail.belongsToIncident", "field": "text", "sourceText": "Belongs to incident", "targetText": "Appartiene all'incidente" }, { "entityType": "uiText", "entityKey": "tickets.detail.cancel", "field": "text", "sourceText": "Cancel", "targetText": "Annulla" }, { "entityType": "uiText", "entityKey": "tickets.detail.cancelCommentEdit", "field": "text", "sourceText": "Cancel", "targetText": "Annulla" }, { "entityType": "uiText", "entityKey": "tickets.detail.cancelTitleEdit", "field": "text", "sourceText": "Cancel", "targetText": "Annulla" }, { "entityType": "uiText", "entityKey": "tickets.detail.category", "field": "text", "sourceText": "Category", "targetText": "Categoria" }, { "entityType": "uiText", "entityKey": "tickets.detail.categoryFromOtherTeam", "field": "text", "sourceText": "from {team}", "targetText": "da {team}" }, { "entityType": "uiText", "entityKey": "tickets.detail.categoryFromOtherTeamHint", "field": "text", "sourceText": "This ticket was handed over. It keeps the classification of the team it came from — pick one of your own entries to re-classify it.", "targetText": "Questo ticket è stato passato. Mantiene la classificazione del team da cui viene: scelga una delle sue voci per riclassificarlo." }, { "entityType": "uiText", "entityKey": "tickets.detail.categoryPairRequired", "field": "text", "sourceText": "Category and subcategory must be set together or both empty.", "targetText": "Categoria e sottocategoria devono essere impostate insieme oppure entrambe vuote." }, { "entityType": "uiText", "entityKey": "tickets.detail.changeStatus", "field": "text", "sourceText": "Current status", "targetText": "Stato attuale" }, { "entityType": "uiText", "entityKey": "tickets.detail.channel", "field": "text", "sourceText": "How the request came in", "targetText": "Come è arrivata la richiesta" }, { "entityType": "uiText", "entityKey": "tickets.detail.childTicket", "field": "text", "sourceText": "Child ticket", "targetText": "Sotto-ticket" }, { "entityType": "uiText", "entityKey": "tickets.detail.chooseAgent", "field": "text", "sourceText": "Choose agent", "targetText": "Scegliere un agente" }, { "entityType": "uiText", "entityKey": "tickets.detail.closeCommentLabel", "field": "text", "sourceText": "Closing comment", "targetText": "Commento di chiusura" }, { "entityType": "uiText", "entityKey": "tickets.detail.closeDialogSubmit", "field": "text", "sourceText": "Submit", "targetText": "Invia" }, { "entityType": "uiText", "entityKey": "tickets.detail.closeDialogTitle", "field": "text", "sourceText": "Close ticket", "targetText": "Chiudere il ticket" }, { "entityType": "uiText", "entityKey": "tickets.detail.closeTicket", "field": "text", "sourceText": "Close ticket", "targetText": "Chiudere il ticket" }, { "entityType": "uiText", "entityKey": "tickets.detail.collapseDescription", "field": "text", "sourceText": "Collapse description", "targetText": "Comprimere la descrizione" }, { "entityType": "uiText", "entityKey": "tickets.detail.commentAdded", "field": "text", "sourceText": "Comment added.", "targetText": "Commento aggiunto." }, { "entityType": "uiText", "entityKey": "tickets.detail.commentDeleteError", "field": "text", "sourceText": "Error deleting comment.", "targetText": "Errore durante l'eliminazione del commento." }, { "entityType": "uiText", "entityKey": "tickets.detail.commentDeleted", "field": "text", "sourceText": "Comment deleted.", "targetText": "Commento eliminato." }, { "entityType": "uiText", "entityKey": "tickets.detail.commentError", "field": "text", "sourceText": "Error adding comment.", "targetText": "Errore durante l'aggiunta del commento." }, { "entityType": "uiText", "entityKey": "tickets.detail.commentPlaceholder", "field": "text", "sourceText": "Write a comment...", "targetText": "Scriva un commento..." }, { "entityType": "uiText", "entityKey": "tickets.detail.commentUpdateError", "field": "text", "sourceText": "Error updating comment.", "targetText": "Errore durante l'aggiornamento del commento." }, { "entityType": "uiText", "entityKey": "tickets.detail.commentUpdated", "field": "text", "sourceText": "Comment updated.", "targetText": "Commento aggiornato." }, { "entityType": "uiText", "entityKey": "tickets.detail.comments", "field": "text", "sourceText": "Comments", "targetText": "Commenti" }, { "entityType": "uiText", "entityKey": "tickets.detail.createChildTicket", "field": "text", "sourceText": "Involve another team", "targetText": "Coinvolgere un altro team" }, { "entityType": "uiText", "entityKey": "tickets.detail.createChildTicketHint", "field": "text", "sourceText": "You stay responsible, they work in a linked ticket", "targetText": "Lei resta responsabile, loro lavorano in un ticket collegato" }, { "entityType": "uiText", "entityKey": "tickets.detail.createdAt", "field": "text", "sourceText": "Created at", "targetText": "Creato il" }, { "entityType": "uiText", "entityKey": "tickets.detail.createdBy", "field": "text", "sourceText": "Created by", "targetText": "Creato da" }, { "entityType": "uiText", "entityKey": "tickets.detail.csat.answeredOn", "field": "text", "sourceText": "Rated on {date}", "targetText": "Valutato il {date}" }, { "entityType": "uiText", "entityKey": "tickets.detail.csat.notAnswered", "field": "text", "sourceText": "Survey sent, not answered yet.", "targetText": "Sondaggio inviato, ancora senza risposta." }, { "entityType": "uiText", "entityKey": "tickets.detail.csat.title", "field": "text", "sourceText": "Customer satisfaction", "targetText": "Soddisfazione del cliente" }, { "entityType": "uiText", "entityKey": "tickets.detail.deleteAttachment", "field": "text", "sourceText": "Delete attachment", "targetText": "Eliminare l'allegato" }, { "entityType": "uiText", "entityKey": "tickets.detail.deleteComment", "field": "text", "sourceText": "Delete comment", "targetText": "Eliminare il commento" }, { "entityType": "uiText", "entityKey": "tickets.detail.description", "field": "text", "sourceText": "Description", "targetText": "Descrizione" }, { "entityType": "uiText", "entityKey": "tickets.detail.descriptionUpdateError", "field": "text", "sourceText": "Error updating description.", "targetText": "Errore durante l'aggiornamento della descrizione." }, { "entityType": "uiText", "entityKey": "tickets.detail.descriptionUpdated", "field": "text", "sourceText": "Description updated.", "targetText": "Descrizione aggiornata." }, { "entityType": "uiText", "entityKey": "tickets.detail.details", "field": "text", "sourceText": "Details", "targetText": "Dettagli" }, { "entityType": "uiText", "entityKey": "tickets.detail.detailsUpdateError", "field": "text", "sourceText": "Error updating details.", "targetText": "Errore durante l'aggiornamento dei dettagli." }, { "entityType": "uiText", "entityKey": "tickets.detail.detailsUpdated", "field": "text", "sourceText": "Details updated.", "targetText": "Dettagli aggiornati." }, { "entityType": "uiText", "entityKey": "tickets.detail.downloadError", "field": "text", "sourceText": "Could not download file.", "targetText": "Non è stato possibile scaricare il file." }, { "entityType": "uiText", "entityKey": "tickets.detail.editComment", "field": "text", "sourceText": "Edit comment", "targetText": "Modificare il commento" }, { "entityType": "uiText", "entityKey": "tickets.detail.editTitle", "field": "text", "sourceText": "Edit", "targetText": "Modifica" }, { "entityType": "uiText", "entityKey": "tickets.detail.escalate", "field": "text", "sourceText": "Escalate to another team", "targetText": "Passare a un altro team per escalation" }, { "entityType": "uiText", "entityKey": "tickets.detail.escalateCommentLabel", "field": "text", "sourceText": "Reason (optional)", "targetText": "Motivo (facoltativo)" }, { "entityType": "uiText", "entityKey": "tickets.detail.escalateDialogDescription", "field": "text", "sourceText": "Responsibility moves to the selected team. No second ticket is created: this team keeps read access and can still comment, but can no longer change the ticket.", "targetText": "La responsabilità passa al team selezionato. Non viene creato un secondo ticket: questo team mantiene l'accesso in lettura e può ancora commentare, ma non può più modificare il ticket." }, { "entityType": "uiText", "entityKey": "tickets.detail.escalateDialogTitle", "field": "text", "sourceText": "Escalate to another team?", "targetText": "Passare a un altro team per escalation?" }, { "entityType": "uiText", "entityKey": "tickets.detail.escalateError", "field": "text", "sourceText": "Error escalating ticket.", "targetText": "Errore durante l'escalation del ticket." }, { "entityType": "uiText", "entityKey": "tickets.detail.escalateHint", "field": "text", "sourceText": "The other team takes over", "targetText": "L'altro team se ne fa carico" }, { "entityType": "uiText", "entityKey": "tickets.detail.escalateSubmit", "field": "text", "sourceText": "Escalate", "targetText": "Passa" }, { "entityType": "uiText", "entityKey": "tickets.detail.escalateSuccess", "field": "text", "sourceText": "Ticket escalated.", "targetText": "Ticket passato per escalation." }, { "entityType": "uiText", "entityKey": "tickets.detail.escalateTeamLabel", "field": "text", "sourceText": "Escalate to", "targetText": "Passare a" }, { "entityType": "uiText", "entityKey": "tickets.detail.escalateTeamPlaceholder", "field": "text", "sourceText": "Select a team", "targetText": "Selezionare un team" }, { "entityType": "uiText", "entityKey": "tickets.detail.escalateTeamRequired", "field": "text", "sourceText": "Please select a team.", "targetText": "Selezioni un team." }, { "entityType": "uiText", "entityKey": "tickets.detail.fileDeleteError", "field": "text", "sourceText": "Error deleting file.", "targetText": "Errore durante l'eliminazione del file." }, { "entityType": "uiText", "entityKey": "tickets.detail.fileDeleteSuccess", "field": "text", "sourceText": "File deleted.", "targetText": "File eliminato." }, { "entityType": "uiText", "entityKey": "tickets.detail.fileFallback", "field": "text", "sourceText": "File", "targetText": "File" }, { "entityType": "uiText", "entityKey": "tickets.detail.fileTooLarge", "field": "text", "sourceText": "File exceeds 50MB limit.", "targetText": "Il file supera il limite di 50 MB." }, { "entityType": "uiText", "entityKey": "tickets.detail.fileUploadError", "field": "text", "sourceText": "Error uploading file.", "targetText": "Errore durante il caricamento del file." }, { "entityType": "uiText", "entityKey": "tickets.detail.fileUploaded", "field": "text", "sourceText": "File uploaded.", "targetText": "File caricato." }, { "entityType": "uiText", "entityKey": "tickets.detail.history", "field": "text", "sourceText": "History", "targetText": "Cronologia" }, { "entityType": "uiText", "entityKey": "tickets.detail.historyCustomField", "field": "text", "sourceText": "Custom field", "targetText": "Campo personalizzato" }, { "entityType": "uiText", "entityKey": "tickets.detail.imagePasteUnsupported", "field": "text", "sourceText": "Only PNG, JPEG and GIF images can be pasted.", "targetText": "Si possono incollare solo immagini PNG, JPEG e GIF." }, { "entityType": "uiText", "entityKey": "tickets.detail.incidentLinkedCount", "field": "text", "sourceText": "Linked tickets", "targetText": "Ticket collegati" }, { "entityType": "uiText", "entityKey": "tickets.detail.internalCommentBadge", "field": "text", "sourceText": "Internal", "targetText": "Interno" }, { "entityType": "uiText", "entityKey": "tickets.detail.internalCommentBadgeTitle", "field": "text", "sourceText": "Internal note - not visible to the customer", "targetText": "Nota interna - non visibile al cliente" }, { "entityType": "uiText", "entityKey": "tickets.detail.internalCommentHint", "field": "text", "sourceText": "The customer will not see this comment.", "targetText": "Il cliente non vedrà questo commento." }, { "entityType": "uiText", "entityKey": "tickets.detail.internalCommentLabel", "field": "text", "sourceText": "Only for Admin/Agents", "targetText": "Solo per amministratori e agenti" }, { "entityType": "uiText", "entityKey": "tickets.detail.isIncident", "field": "text", "sourceText": "Incident ticket", "targetText": "Ticket di incidente" }, { "entityType": "uiText", "entityKey": "tickets.detail.isIncidentYes", "field": "text", "sourceText": "Yes", "targetText": "Sì" }, { "entityType": "uiText", "entityKey": "tickets.detail.loadError", "field": "text", "sourceText": "Error loading ticket.", "targetText": "Errore durante il caricamento del ticket." }, { "entityType": "uiText", "entityKey": "tickets.detail.loadingPreview", "field": "text", "sourceText": "Loading preview...", "targetText": "Caricamento dell'anteprima..." }, { "entityType": "uiText", "entityKey": "tickets.detail.location", "field": "text", "sourceText": "Location", "targetText": "Sede" }, { "entityType": "uiText", "entityKey": "tickets.detail.mailAgentPlaceholder", "field": "text", "sourceText": "Choose agent", "targetText": "Scegliere un agente" }, { "entityType": "uiText", "entityKey": "tickets.detail.mailCustomPlaceholder", "field": "text", "sourceText": "name@example.com", "targetText": "nome@esempio.com" }, { "entityType": "uiText", "entityKey": "tickets.detail.mailSectionTitle", "field": "text", "sourceText": "Send e-mail", "targetText": "Inviare un'e-mail" }, { "entityType": "uiText", "entityKey": "tickets.detail.mailSubjectLabel", "field": "text", "sourceText": "Subject:", "targetText": "Oggetto:" }, { "entityType": "uiText", "entityKey": "tickets.detail.mailToAgent", "field": "text", "sourceText": "Send mail to agent", "targetText": "Inviare l'e-mail a un agente" }, { "entityType": "uiText", "entityKey": "tickets.detail.mailToCustom", "field": "text", "sourceText": "Send mail to custom e-mail", "targetText": "Inviare l'e-mail a un indirizzo libero" }, { "entityType": "uiText", "entityKey": "tickets.detail.mailToLabel", "field": "text", "sourceText": "To:", "targetText": "A:" }, { "entityType": "uiText", "entityKey": "tickets.detail.mailToUser", "field": "text", "sourceText": "Send mail to user", "targetText": "Inviare l'e-mail all'utente" }, { "entityType": "uiText", "entityKey": "tickets.detail.mergedInto", "field": "text", "sourceText": "Multiple report of", "targetText": "Segnalazione multipla di" }, { "entityType": "uiText", "entityKey": "tickets.detail.mergedReports", "field": "text", "sourceText": "Multiple reports", "targetText": "Segnalazioni multiple" }, { "entityType": "uiText", "entityKey": "tickets.detail.moreStatuses", "field": "text", "sourceText": "More statuses", "targetText": "Altri stati" }, { "entityType": "uiText", "entityKey": "tickets.detail.noAttachments", "field": "text", "sourceText": "No attachments available", "targetText": "Nessun allegato disponibile" }, { "entityType": "uiText", "entityKey": "tickets.detail.noComments", "field": "text", "sourceText": "No comments available", "targetText": "Nessun commento disponibile" }, { "entityType": "uiText", "entityKey": "tickets.detail.noDescription", "field": "text", "sourceText": "No description available.", "targetText": "Nessuna descrizione disponibile." }, { "entityType": "uiText", "entityKey": "tickets.detail.noHistory", "field": "text", "sourceText": "No history available", "targetText": "Nessuna cronologia disponibile" }, { "entityType": "uiText", "entityKey": "tickets.detail.notFound", "field": "text", "sourceText": "Ticket not found", "targetText": "Ticket non trovato" }, { "entityType": "uiText", "entityKey": "tickets.detail.observers", "field": "text", "sourceText": "Observers", "targetText": "Osservatori" }, { "entityType": "uiText", "entityKey": "tickets.detail.observersAdd", "field": "text", "sourceText": "Add observer", "targetText": "Aggiungere un osservatore" }, { "entityType": "uiText", "entityKey": "tickets.detail.observersCount", "field": "text", "sourceText": "{0} observers", "targetText": "{0} osservatori" }, { "entityType": "uiText", "entityKey": "tickets.detail.observersEmpty", "field": "text", "sourceText": "No agents available", "targetText": "Nessun agente disponibile" }, { "entityType": "uiText", "entityKey": "tickets.detail.observersNone", "field": "text", "sourceText": "No observers", "targetText": "Nessun osservatore" }, { "entityType": "uiText", "entityKey": "tickets.detail.observersSearch", "field": "text", "sourceText": "Search agents...", "targetText": "Cerca agenti..." }, { "entityType": "uiText", "entityKey": "tickets.detail.observersUpdateError", "field": "text", "sourceText": "Error updating observers.", "targetText": "Errore durante l'aggiornamento degli osservatori." }, { "entityType": "uiText", "entityKey": "tickets.detail.observersUpdated", "field": "text", "sourceText": "Observers updated.", "targetText": "Osservatori aggiornati." }, { "entityType": "uiText", "entityKey": "tickets.detail.openDownload", "field": "text", "sourceText": "Download file", "targetText": "Scaricare il file" }, { "entityType": "uiText", "entityKey": "tickets.detail.openInNewTab", "field": "text", "sourceText": "Open in new tab", "targetText": "Aprire in una nuova scheda" }, { "entityType": "uiText", "entityKey": "tickets.detail.openInNewTabError", "field": "text", "sourceText": "Could not open file in a new tab.", "targetText": "Non è stato possibile aprire il file in una nuova scheda." }, { "entityType": "uiText", "entityKey": "tickets.detail.owningTeam", "field": "text", "sourceText": "Owning team", "targetText": "Team responsabile" }, { "entityType": "uiText", "entityKey": "tickets.detail.parentTicket", "field": "text", "sourceText": "Parent ticket", "targetText": "Ticket principale" }, { "entityType": "uiText", "entityKey": "tickets.detail.participatingTeams", "field": "text", "sourceText": "Involved teams", "targetText": "Team coinvolti" }, { "entityType": "uiText", "entityKey": "tickets.detail.participatingTeamsCurrent", "field": "text", "sourceText": "responsible", "targetText": "responsabile" }, { "entityType": "uiText", "entityKey": "tickets.detail.preview", "field": "text", "sourceText": "Preview", "targetText": "Anteprima" }, { "entityType": "uiText", "entityKey": "tickets.detail.previewNotAvailable", "field": "text", "sourceText": "Inline preview is not available for this file type.", "targetText": "Per questo tipo di file l'anteprima nella pagina non è disponibile." }, { "entityType": "uiText", "entityKey": "tickets.detail.priority", "field": "text", "sourceText": "Priority", "targetText": "Priorità" }, { "entityType": "uiText", "entityKey": "tickets.detail.quickStatuses", "field": "text", "sourceText": "Change Status to:", "targetText": "Cambiare lo stato in:" }, { "entityType": "uiText", "entityKey": "tickets.detail.readOnlyBannerBody", "field": "text", "sourceText": "Your team was involved in this ticket earlier. {0} is responsible now — you can still read everything and add comments, but no longer change the ticket.", "targetText": "Il suo team è stato coinvolto in questo ticket in precedenza. Ora il responsabile è {0}: può ancora leggere tutto e aggiungere commenti, ma non modificare il ticket." }, { "entityType": "uiText", "entityKey": "tickets.detail.readOnlyBannerTitle", "field": "text", "sourceText": "Read-only", "targetText": "Sola lettura" }, { "entityType": "uiText", "entityKey": "tickets.detail.referenceTicketNumber", "field": "text", "sourceText": "Reference ticket number", "targetText": "Numero del ticket di riferimento" }, { "entityType": "uiText", "entityKey": "tickets.detail.refresh", "field": "text", "sourceText": "Refresh", "targetText": "Aggiorna" }, { "entityType": "uiText", "entityKey": "tickets.detail.save", "field": "text", "sourceText": "Save", "targetText": "Salva" }, { "entityType": "uiText", "entityKey": "tickets.detail.saveComment", "field": "text", "sourceText": "Save", "targetText": "Salva" }, { "entityType": "uiText", "entityKey": "tickets.detail.saveTitle", "field": "text", "sourceText": "Save", "targetText": "Salva" }, { "entityType": "uiText", "entityKey": "tickets.detail.showFullDescription", "field": "text", "sourceText": "Expand fully", "targetText": "Espandere del tutto" }, { "entityType": "uiText", "entityKey": "tickets.detail.status", "field": "text", "sourceText": "Status", "targetText": "Stato" }, { "entityType": "uiText", "entityKey": "tickets.detail.statusChangeError", "field": "text", "sourceText": "Error changing status.", "targetText": "Errore durante il cambio di stato." }, { "entityType": "uiText", "entityKey": "tickets.detail.statusChanged", "field": "text", "sourceText": "Status changed to", "targetText": "Stato cambiato in" }, { "entityType": "uiText", "entityKey": "tickets.detail.statusCommentLabel", "field": "text", "sourceText": "Comment", "targetText": "Commento" }, { "entityType": "uiText", "entityKey": "tickets.detail.statusCommentRequired", "field": "text", "sourceText": "Please enter comment.", "targetText": "Inserisca un commento." }, { "entityType": "uiText", "entityKey": "tickets.detail.statusModalSubmit", "field": "text", "sourceText": "Apply", "targetText": "Applica" }, { "entityType": "uiText", "entityKey": "tickets.detail.statusModalTitle", "field": "text", "sourceText": "Status", "targetText": "Stato" }, { "entityType": "uiText", "entityKey": "tickets.detail.subcategory", "field": "text", "sourceText": "Subcategory", "targetText": "Sottocategoria" }, { "entityType": "uiText", "entityKey": "tickets.detail.system", "field": "text", "sourceText": "System", "targetText": "Sistema" }, { "entityType": "uiText", "entityKey": "tickets.detail.time.add", "field": "text", "sourceText": "Log time", "targetText": "Registrare il tempo" }, { "entityType": "uiText", "entityKey": "tickets.detail.time.billable", "field": "text", "sourceText": "Billable", "targetText": "Fatturabile" }, { "entityType": "uiText", "entityKey": "tickets.detail.time.billed", "field": "text", "sourceText": "billed", "targetText": "fatturati" }, { "entityType": "uiText", "entityKey": "tickets.detail.time.blocked", "field": "text", "sourceText": "Logging time is not possible here.", "targetText": "Qui non è possibile registrare il tempo." }, { "entityType": "uiText", "entityKey": "tickets.detail.time.cancel", "field": "text", "sourceText": "Cancel", "targetText": "Annulla" }, { "entityType": "uiText", "entityKey": "tickets.detail.time.confirmRemove", "field": "text", "sourceText": "Delete this time entry?", "targetText": "Eliminare questa voce di tempo?" }, { "entityType": "uiText", "entityKey": "tickets.detail.time.edit", "field": "text", "sourceText": "Edit entry", "targetText": "Modificare la voce" }, { "entityType": "uiText", "entityKey": "tickets.detail.time.edited", "field": "text", "sourceText": "edited", "targetText": "modificata" }, { "entityType": "uiText", "entityKey": "tickets.detail.time.empty", "field": "text", "sourceText": "No time logged yet.", "targetText": "Ancora nessun tempo registrato." }, { "entityType": "uiText", "entityKey": "tickets.detail.time.input", "field": "text", "sourceText": "Duration", "targetText": "Durata" }, { "entityType": "uiText", "entityKey": "tickets.detail.time.inputHint", "field": "text", "sourceText": "90, 1.5h or 1h 30m", "targetText": "90, 1.5h oppure 1h 30m" }, { "entityType": "uiText", "entityKey": "tickets.detail.time.logged", "field": "text", "sourceText": "logged", "targetText": "registrati" }, { "entityType": "uiText", "entityKey": "tickets.detail.time.notBillable", "field": "text", "sourceText": "not billable", "targetText": "non fatturabile" }, { "entityType": "uiText", "entityKey": "tickets.detail.time.note", "field": "text", "sourceText": "What for (optional)", "targetText": "Per che cosa (facoltativo)" }, { "entityType": "uiText", "entityKey": "tickets.detail.time.remove", "field": "text", "sourceText": "Delete entry", "targetText": "Eliminare la voce" }, { "entityType": "uiText", "entityKey": "tickets.detail.time.save", "field": "text", "sourceText": "Save", "targetText": "Salva" }, { "entityType": "uiText", "entityKey": "tickets.detail.time.timerCapped", "field": "text", "sourceText": "The timer hit its maximum runtime. Check the value before logging it.", "targetText": "Il cronometro ha raggiunto la sua durata massima. Controlli il valore prima di registrarlo." }, { "entityType": "uiText", "entityKey": "tickets.detail.time.timerConfirm", "field": "text", "sourceText": "Log {duration}", "targetText": "Registrare {duration}" }, { "entityType": "uiText", "entityKey": "tickets.detail.time.timerDiscard", "field": "text", "sourceText": "Discard", "targetText": "Scarta" }, { "entityType": "uiText", "entityKey": "tickets.detail.time.timerOther", "field": "text", "sourceText": "Your timer is paused on ticket #{id}: {title}", "targetText": "Il suo cronometro è in pausa sul ticket #{id}: {title}" }, { "entityType": "uiText", "entityKey": "tickets.detail.time.timerPause", "field": "text", "sourceText": "Pause", "targetText": "Pausa" }, { "entityType": "uiText", "entityKey": "tickets.detail.time.timerPaused", "field": "text", "sourceText": "Timer paused", "targetText": "Cronometro in pausa" }, { "entityType": "uiText", "entityKey": "tickets.detail.time.timerResume", "field": "text", "sourceText": "Resume", "targetText": "Riprendi" }, { "entityType": "uiText", "entityKey": "tickets.detail.time.timerRunning", "field": "text", "sourceText": "Timer running", "targetText": "Cronometro in corso" }, { "entityType": "uiText", "entityKey": "tickets.detail.time.timerStart", "field": "text", "sourceText": "Start timer", "targetText": "Avviare il cronometro" }, { "entityType": "uiText", "entityKey": "tickets.detail.time.title", "field": "text", "sourceText": "Time spent", "targetText": "Tempo impiegato" }, { "entityType": "uiText", "entityKey": "tickets.detail.titleLabel", "field": "text", "sourceText": "Title", "targetText": "Titolo" }, { "entityType": "uiText", "entityKey": "tickets.detail.titleUpdateError", "field": "text", "sourceText": "Error updating title.", "targetText": "Errore durante l'aggiornamento del titolo." }, { "entityType": "uiText", "entityKey": "tickets.detail.titleUpdated", "field": "text", "sourceText": "Title updated.", "targetText": "Titolo aggiornato." }, { "entityType": "uiText", "entityKey": "tickets.detail.transferConfirmCommentLabel", "field": "text", "sourceText": "Additional comment (optional)", "targetText": "Commento aggiuntivo (facoltativo)" }, { "entityType": "uiText", "entityKey": "tickets.detail.transferConfirmDescription", "field": "text", "sourceText": "You stay responsible for this ticket. A linked ticket is created for the selected team, and this ticket waits until they are done.", "targetText": "Lei resta responsabile di questo ticket. Per il team selezionato viene creato un ticket collegato e questo ticket attende che abbiano finito." }, { "entityType": "uiText", "entityKey": "tickets.detail.transferConfirmHint", "field": "text", "sourceText": "This does not hand the ticket over. To move responsibility to another team, use \"Escalate to another team\" instead.", "targetText": "Questo non passa il ticket a un altro. Per spostare la responsabilità su un altro team usi invece «Passare a un altro team per escalation»." }, { "entityType": "uiText", "entityKey": "tickets.detail.transferConfirmOk", "field": "text", "sourceText": "Involve team", "targetText": "Coinvolgere il team" }, { "entityType": "uiText", "entityKey": "tickets.detail.transferConfirmTeamLabel", "field": "text", "sourceText": "Target team", "targetText": "Team di destinazione" }, { "entityType": "uiText", "entityKey": "tickets.detail.transferConfirmTeamPlaceholder", "field": "text", "sourceText": "Select a team", "targetText": "Selezionare un team" }, { "entityType": "uiText", "entityKey": "tickets.detail.transferConfirmTeamRequired", "field": "text", "sourceText": "Please select a target team.", "targetText": "Selezioni un team di destinazione." }, { "entityType": "uiText", "entityKey": "tickets.detail.transferConfirmTitle", "field": "text", "sourceText": "Involve another team?", "targetText": "Coinvolgere un altro team?" }, { "entityType": "uiText", "entityKey": "tickets.detail.unassigned", "field": "text", "sourceText": "Unassigned", "targetText": "Non assegnato" }, { "entityType": "uiText", "entityKey": "tickets.detail.updatedAt", "field": "text", "sourceText": "Updated at", "targetText": "Aggiornato il" }, { "entityType": "uiText", "entityKey": "tickets.detail.uploadFile", "field": "text", "sourceText": "Upload file", "targetText": "Caricare un file" }, { "entityType": "uiText", "entityKey": "tickets.detail.uploadHint", "field": "text", "sourceText": "Allowed types: PDF, DOC, DOCX, XLS, XLSX, TXT, PNG, JPG, JPEG, GIF • Max. 50 MB per file", "targetText": "Tipi consentiti: PDF, DOC, DOCX, XLS, XLSX, TXT, PNG, JPG, JPEG, GIF • Max. 50 MB per file" }, { "entityType": "uiText", "entityKey": "tickets.detail.user", "field": "text", "sourceText": "User", "targetText": "Utente" }, { "entityType": "uiText", "entityKey": "tickets.detail.userEmail", "field": "text", "sourceText": "User email address", "targetText": "Indirizzo e-mail dell'utente" }, { "entityType": "uiText", "entityKey": "tickets.detail.userPhone", "field": "text", "sourceText": "User phone number", "targetText": "Numero di telefono dell'utente" }, { "entityType": "uiText", "entityKey": "tickets.errors.assignOnlyAgentOrAdmin", "field": "text", "sourceText": "Tickets can only be assigned to agents or admins.", "targetText": "I ticket si possono assegnare solo ad agenti o amministratori." }, { "entityType": "uiText", "entityKey": "tickets.errors.assigneeMustBelongToTeam", "field": "text", "sourceText": "Tickets can only be assigned to agents or admins assigned to the ticket team.", "targetText": "I ticket si possono assegnare solo ad agenti o amministratori che appartengono al team del ticket." }, { "entityType": "uiText", "entityKey": "tickets.errors.assigneeUserNotFound", "field": "text", "sourceText": "User with id '{0}' does not exist.", "targetText": "L'utente con id «{0}» non esiste." }, { "entityType": "uiText", "entityKey": "tickets.errors.attachmentNotFound", "field": "text", "sourceText": "Attachment with id {0} does not exist.", "targetText": "L'allegato con id {0} non esiste." }, { "entityType": "uiText", "entityKey": "tickets.errors.categoryClearConflict", "field": "text", "sourceText": "Either set a category or clear it, not both at once.", "targetText": "Imposti una categoria oppure la rimuova, non entrambe le cose insieme." }, { "entityType": "uiText", "entityKey": "tickets.errors.categoryPairRequired", "field": "text", "sourceText": "Main category and subcategory must both be set or both be empty.", "targetText": "La categoria principale e la sottocategoria devono essere entrambe impostate o entrambe vuote." }, { "entityType": "uiText", "entityKey": "tickets.errors.commentCannotBeEmpty", "field": "text", "sourceText": "Comment must not be empty.", "targetText": "Il commento non può essere vuoto." }, { "entityType": "uiText", "entityKey": "tickets.errors.commentNotFound", "field": "text", "sourceText": "Comment with id {0} does not exist.", "targetText": "Il commento con id {0} non esiste." }, { "entityType": "uiText", "entityKey": "tickets.errors.departmentNotFound", "field": "text", "sourceText": "Department with id {0} does not exist.", "targetText": "Il reparto con id {0} non esiste." }, { "entityType": "uiText", "entityKey": "tickets.errors.descriptionCannotBeEmpty", "field": "text", "sourceText": "Description must not be empty.", "targetText": "La descrizione non può essere vuota." }, { "entityType": "uiText", "entityKey": "tickets.errors.escalationBlockedByOpenChild", "field": "text", "sourceText": "This ticket cannot be escalated while a child ticket is still open. Wait for the other team to finish first.", "targetText": "Questo ticket non si può passare per escalation mentre un sotto-ticket è ancora aperto. Aspetti prima che l'altro team abbia finito." }, { "entityType": "uiText", "entityKey": "tickets.errors.escalationTargetTeamInvalid", "field": "text", "sourceText": "The selected target team does not exist or is inactive.", "targetText": "Il team di destinazione selezionato non esiste oppure non è attivo." }, { "entityType": "uiText", "entityKey": "tickets.errors.escalationTargetTeamSame", "field": "text", "sourceText": "The ticket is already owned by this team.", "targetText": "Il ticket è già di questo team." }, { "entityType": "uiText", "entityKey": "tickets.errors.fileMissingOnServer", "field": "text", "sourceText": "File was not found on the server.", "targetText": "Il file non è stato trovato sul server." }, { "entityType": "uiText", "entityKey": "tickets.errors.fileTooLarge", "field": "text", "sourceText": "File is too large. Maximum allowed: {0:F0} MB.", "targetText": "Il file è troppo grande. Massimo consentito: {0:F0} MB." }, { "entityType": "uiText", "entityKey": "tickets.errors.fileTypeNotAllowed", "field": "text", "sourceText": "File type '{0}' is not allowed. Allowed types: {1}", "targetText": "Il tipo di file «{0}» non è consentito. Tipi consentiti: {1}" }, { "entityType": "uiText", "entityKey": "tickets.errors.forbidden", "field": "text", "sourceText": "Forbidden.", "targetText": "Non consentito." }, { "entityType": "uiText", "entityKey": "tickets.errors.handoverTargetTeamRequired", "field": "text", "sourceText": "A valid target team is required to hand over this ticket.", "targetText": "Per passare questo ticket è necessario un team di destinazione valido." }, { "entityType": "uiText", "entityKey": "tickets.errors.incidentDifferentTeam", "field": "text", "sourceText": "Ticket #{0} belongs to a different team than incident #{1}. Create one incident per team.", "targetText": "Il ticket #{0} appartiene a un team diverso da quello dell'incidente #{1}. Crei un incidente per ogni team." }, { "entityType": "uiText", "entityKey": "tickets.errors.incidentLinkNotAllowed", "field": "text", "sourceText": "This ticket cannot be linked to that incident.", "targetText": "Questo ticket non si può collegare a quell'incidente." }, { "entityType": "uiText", "entityKey": "tickets.errors.incidentMixedTeams", "field": "text", "sourceText": "All selected tickets must belong to the same team. Create one incident per team.", "targetText": "Tutti i ticket selezionati devono appartenere allo stesso team. Crei un incidente per ogni team." }, { "entityType": "uiText", "entityKey": "tickets.errors.incidentNeedsResolution", "field": "text", "sourceText": "This incident still has open tickets linked to it. Resolve it with a resolution text so every affected requester is informed.", "targetText": "A questo incidente sono ancora collegati dei ticket aperti. Lo risolva con un testo di risoluzione, così ogni richiedente interessato viene informato." }, { "entityType": "uiText", "entityKey": "tickets.errors.incidentNested", "field": "text", "sourceText": "A ticket that belongs to an incident cannot become an incident itself.", "targetText": "Un ticket che appartiene a un incidente non può diventare esso stesso un incidente." }, { "entityType": "uiText", "entityKey": "tickets.errors.incidentNotOpen", "field": "text", "sourceText": "Incident #{0} is already resolved. A ticket linked now would never receive an answer.", "targetText": "L'incidente #{0} è già risolto. Un ticket collegato ora non riceverebbe mai una risposta." }, { "entityType": "uiText", "entityKey": "tickets.errors.incidentResolutionRequired", "field": "text", "sourceText": "A resolution text is required. It is sent to every affected requester.", "targetText": "È necessario un testo di risoluzione. Viene inviato a ogni richiedente interessato." }, { "entityType": "uiText", "entityKey": "tickets.errors.incidentSameTicket", "field": "text", "sourceText": "An incident cannot be linked to itself.", "targetText": "Un incidente non si può collegare a se stesso." }, { "entityType": "uiText", "entityKey": "tickets.errors.incidentStatusNotFinal", "field": "text", "sourceText": "Resolving an incident requires a status that counts as resolved or closed.", "targetText": "Per risolvere un incidente serve uno stato che conti come risolto o chiuso." }, { "entityType": "uiText", "entityKey": "tickets.errors.incidentTicketMerged", "field": "text", "sourceText": "Ticket #{0} was merged into another one and cannot be linked to an incident.", "targetText": "Il ticket #{0} è stato unito a un altro e non si può collegare a un incidente." }, { "entityType": "uiText", "entityKey": "tickets.errors.incidentTitleRequired", "field": "text", "sourceText": "A title is required to create a new incident.", "targetText": "Per creare un nuovo incidente è necessario un titolo." }, { "entityType": "uiText", "entityKey": "tickets.errors.invalidChannel", "field": "text", "sourceText": "Invalid channel. Use one of: {0}.", "targetText": "Canale non valido. Usi uno di questi: {0}." }, { "entityType": "uiText", "entityKey": "tickets.errors.invalidFollowUpFilter", "field": "text", "sourceText": "Invalid followUp filter. Allowed: today, week, overdue, any.", "targetText": "Filtro followUp non valido. Consentiti: today, week, overdue, any." }, { "entityType": "uiText", "entityKey": "tickets.errors.invalidPriority", "field": "text", "sourceText": "Invalid priority. Please use an existing priority from the list.", "targetText": "Priorità non valida. Usi una priorità esistente dell'elenco." }, { "entityType": "uiText", "entityKey": "tickets.errors.invalidSortBy", "field": "text", "sourceText": "Invalid sortBy. Allowed: createdAt, updatedAt.", "targetText": "Valore sortBy non valido. Consentiti: createdAt, updatedAt." }, { "entityType": "uiText", "entityKey": "tickets.errors.invalidSortOrder", "field": "text", "sourceText": "That sort order is not valid. Choose newest first or oldest first.", "targetText": "Quell'ordinamento non è valido. Scelga prima i più recenti o prima i più vecchi." }, { "entityType": "uiText", "entityKey": "tickets.errors.loggedInUserNotFound", "field": "text", "sourceText": "Logged-in user not found.", "targetText": "Utente collegato non trovato." }, { "entityType": "uiText", "entityKey": "tickets.errors.mainCategoryNotFound", "field": "text", "sourceText": "Main category with id {0} does not exist.", "targetText": "La categoria principale con id {0} non esiste." }, { "entityType": "uiText", "entityKey": "tickets.errors.mergeDifferentRequester", "field": "text", "sourceText": "Tickets #{0} and #{1} were reported by different people. Several people reporting the same problem is an incident, not a multiple report — use \"Group into incident\" instead.", "targetText": "I ticket #{0} e #{1} sono stati segnalati da persone diverse. Più persone che segnalano lo stesso problema sono un incidente, non una segnalazione multipla: usi invece «Raggruppare in un incidente»." }, { "entityType": "uiText", "entityKey": "tickets.errors.mergeIncidentInvolved", "field": "text", "sourceText": "An incident cannot be part of a multiple report.", "targetText": "Un incidente non può far parte di una segnalazione multipla." }, { "entityType": "uiText", "entityKey": "tickets.errors.mergeNoReports", "field": "text", "sourceText": "Select at least one other ticket to merge into the original.", "targetText": "Selezioni almeno un altro ticket da unire all'originale." }, { "entityType": "uiText", "entityKey": "tickets.errors.mergeNotAllowed", "field": "text", "sourceText": "These tickets cannot be merged.", "targetText": "Questi ticket non si possono unire." }, { "entityType": "uiText", "entityKey": "tickets.errors.mergeOriginalAlreadyMerged", "field": "text", "sourceText": "Ticket #{0} was itself merged into another ticket. Merge into that one instead.", "targetText": "Il ticket #{0} è stato a sua volta unito a un altro ticket. Unisca a quello." }, { "entityType": "uiText", "entityKey": "tickets.errors.mergeOriginalNotOpen", "field": "text", "sourceText": "Ticket #{0} is already closed. Reopen it first — merging into a closed ticket would leave the report unanswered.", "targetText": "Il ticket #{0} è già chiuso. Lo riapra prima: unire a un ticket chiuso lascerebbe la segnalazione senza risposta." }, { "entityType": "uiText", "entityKey": "tickets.errors.mergeReportAlreadyMerged", "field": "text", "sourceText": "Ticket #{0} has already been merged.", "targetText": "Il ticket #{0} è già stato unito." }, { "entityType": "uiText", "entityKey": "tickets.errors.mergeReportHasReports", "field": "text", "sourceText": "Ticket #{0} already has multiple reports of its own. Merging it would create a chain.", "targetText": "Il ticket #{0} ha già delle segnalazioni multiple proprie. Unirlo creerebbe una catena." }, { "entityType": "uiText", "entityKey": "tickets.errors.mergeRequesterUnknown", "field": "text", "sourceText": "The requester of ticket #{0} or #{1} cannot be determined, so it is not possible to tell whether it is the same person.", "targetText": "Non è possibile determinare il richiedente del ticket #{0} o #{1}, quindi non si può dire se sia la stessa persona." }, { "entityType": "uiText", "entityKey": "tickets.errors.mergeSameTicket", "field": "text", "sourceText": "A ticket cannot be merged into itself.", "targetText": "Un ticket non si può unire a se stesso." }, { "entityType": "uiText", "entityKey": "tickets.errors.noClosedStatus", "field": "text", "sourceText": "No status is marked as closed. Configure one before merging tickets.", "targetText": "Nessuno stato è contrassegnato come chiuso. Ne configuri uno prima di unire dei ticket." }, { "entityType": "uiText", "entityKey": "tickets.errors.noFileUploaded", "field": "text", "sourceText": "No file uploaded.", "targetText": "Nessun file caricato." }, { "entityType": "uiText", "entityKey": "tickets.errors.notAnIncident", "field": "text", "sourceText": "This ticket is not an incident.", "targetText": "Questo ticket non è un incidente." }, { "entityType": "uiText", "entityKey": "tickets.errors.parentCannotCloseWithOpenChild", "field": "text", "sourceText": "Parent ticket cannot be closed while an active child ticket is still open.", "targetText": "Il ticket principale non si può chiudere mentre un sotto-ticket attivo è ancora aperto." }, { "entityType": "uiText", "entityKey": "tickets.errors.positionNotFound", "field": "text", "sourceText": "Position with id {0} does not exist.", "targetText": "La posizione con id {0} non esiste." }, { "entityType": "uiText", "entityKey": "tickets.errors.statusIsSystemOnly", "field": "text", "sourceText": "This status is system-only and cannot be selected manually.", "targetText": "Questo stato è solo di sistema e non si può selezionare a mano." }, { "entityType": "uiText", "entityKey": "tickets.errors.statusNotFound", "field": "text", "sourceText": "Status with id {0} does not exist.", "targetText": "Lo stato con id {0} non esiste." }, { "entityType": "uiText", "entityKey": "tickets.errors.statusTransitionNotAllowed", "field": "text", "sourceText": "Transition from current status to requested status is not allowed.", "targetText": "La transizione dallo stato attuale a quello richiesto non è consentita." }, { "entityType": "uiText", "entityKey": "tickets.errors.subCategoryNotLinkedToMain", "field": "text", "sourceText": "Subcategory with id {0} is not assigned to main category '{1}'.", "targetText": "La sottocategoria con id {0} non è assegnata alla categoria principale «{1}»." }, { "entityType": "uiText", "entityKey": "tickets.errors.ticketNotFound", "field": "text", "sourceText": "Ticket with id {0} does not exist.", "targetText": "Il ticket con id {0} non esiste." }, { "entityType": "uiText", "entityKey": "tickets.errors.titleCannotBeEmpty", "field": "text", "sourceText": "Title must not be empty.", "targetText": "Il titolo non può essere vuoto." }, { "entityType": "uiText", "entityKey": "tickets.errors.transitionCommentRequired", "field": "text", "sourceText": "A transition comment is required for this status.", "targetText": "Per questo stato è necessario un commento di transizione." }, { "entityType": "uiText", "entityKey": "tickets.errors.unauthorized", "field": "text", "sourceText": "Unauthorized.", "targetText": "Non autorizzato." }, { "entityType": "uiText", "entityKey": "tickets.filter", "field": "text", "sourceText": "Filter", "targetText": "Filtro" }, { "entityType": "uiText", "entityKey": "tickets.filterSlaBreached", "field": "text", "sourceText": "Breached only", "targetText": "Solo superate" }, { "entityType": "uiText", "entityKey": "tickets.followUp", "field": "text", "sourceText": "Follow-up", "targetText": "Promemoria" }, { "entityType": "uiText", "entityKey": "tickets.followUpNone", "field": "text", "sourceText": "No filter", "targetText": "Nessun filtro" }, { "entityType": "uiText", "entityKey": "tickets.followUpOverdue", "field": "text", "sourceText": "Overdue", "targetText": "Scaduti" }, { "entityType": "uiText", "entityKey": "tickets.followUpToday", "field": "text", "sourceText": "Today", "targetText": "Oggi" }, { "entityType": "uiText", "entityKey": "tickets.followUpWeek", "field": "text", "sourceText": "This week", "targetText": "Questa settimana" }, { "entityType": "uiText", "entityKey": "tickets.found", "field": "text", "sourceText": "found", "targetText": "trovati" }, { "entityType": "uiText", "entityKey": "tickets.from", "field": "text", "sourceText": "of", "targetText": "di" }, { "entityType": "uiText", "entityKey": "tickets.grouping.cancel", "field": "text", "sourceText": "Cancel", "targetText": "Annulla" }, { "entityType": "uiText", "entityKey": "tickets.incident.announce", "field": "text", "sourceText": "Also show as a banner on the sign-in page", "targetText": "Mostrare anche come banda di avviso sulla pagina di accesso" }, { "entityType": "uiText", "entityKey": "tickets.incident.announceHint", "field": "text", "sourceText": "The banner disappears by itself once the incident is resolved.", "targetText": "La banda di avviso scompare da sé quando l'incidente è risolto." }, { "entityType": "uiText", "entityKey": "tickets.incident.confirm", "field": "text", "sourceText": "Group", "targetText": "Raggruppa" }, { "entityType": "uiText", "entityKey": "tickets.incident.dialogTitle", "field": "text", "sourceText": "Group into incident", "targetText": "Raggruppare in un incidente" }, { "entityType": "uiText", "entityKey": "tickets.incident.keepsEverything", "field": "text", "sourceText": "Every linked ticket keeps its requester, its status and its own deadline. Nothing disappears.", "targetText": "Ogni ticket collegato mantiene il proprio richiedente, il proprio stato e la propria scadenza. Niente scompare." }, { "entityType": "uiText", "entityKey": "tickets.incident.linkAction", "field": "text", "sourceText": "Assign to an incident", "targetText": "Assegnare a un incidente" }, { "entityType": "uiText", "entityKey": "tickets.incident.linkedCount", "field": "text", "sourceText": "{0} linked", "targetText": "{0} collegati" }, { "entityType": "uiText", "entityKey": "tickets.incident.modeDeclare", "field": "text", "sourceText": "Declare one of the selected tickets as the incident", "targetText": "Dichiarare uno dei ticket selezionati come incidente" }, { "entityType": "uiText", "entityKey": "tickets.incident.modeExisting", "field": "text", "sourceText": "Add to an open incident", "targetText": "Aggiungere a un incidente aperto" }, { "entityType": "uiText", "entityKey": "tickets.incident.modeNew", "field": "text", "sourceText": "Create a new incident", "targetText": "Creare un nuovo incidente" }, { "entityType": "uiText", "entityKey": "tickets.incident.noneOpen", "field": "text", "sourceText": "There is no open incident for this team yet.", "targetText": "Per questo team non c'è ancora nessun incidente aperto." }, { "entityType": "uiText", "entityKey": "tickets.incident.openHint", "field": "text", "sourceText": "An incident is open for this team: {0}", "targetText": "Per questo team c'è un incidente aperto: {0}" }, { "entityType": "uiText", "entityKey": "tickets.incident.openHintAssign", "field": "text", "sourceText": "Assign", "targetText": "Assegna" }, { "entityType": "uiText", "entityKey": "tickets.incident.openHintDismiss", "field": "text", "sourceText": "Not related", "targetText": "Non collegato" }, { "entityType": "uiText", "entityKey": "tickets.incident.resolveAction", "field": "text", "sourceText": "Resolve incident", "targetText": "Risolvere l'incidente" }, { "entityType": "uiText", "entityKey": "tickets.incident.resolveResult", "field": "text", "sourceText": "{0} of {1} ticket(s) closed, {2} requester(s) notified.", "targetText": "{0} di {1} ticket chiusi, {2} richiedenti avvisati." }, { "entityType": "uiText", "entityKey": "tickets.incident.resolveStatus", "field": "text", "sourceText": "Close with status", "targetText": "Chiudere con lo stato" }, { "entityType": "uiText", "entityKey": "tickets.incident.resolveTextHint", "field": "text", "sourceText": "This text is added to every linked ticket as a public comment, and every affected requester receives their own e-mail.", "targetText": "Questo testo viene aggiunto a ogni ticket collegato come commento pubblico e ogni richiedente interessato riceve la propria e-mail." }, { "entityType": "uiText", "entityKey": "tickets.incident.resolveTextLabel", "field": "text", "sourceText": "Resolution text", "targetText": "Testo di risoluzione" }, { "entityType": "uiText", "entityKey": "tickets.incident.selectIncident", "field": "text", "sourceText": "Select an incident", "targetText": "Selezionare un incidente" }, { "entityType": "uiText", "entityKey": "tickets.incident.titleLabel", "field": "text", "sourceText": "Incident title", "targetText": "Titolo dell'incidente" }, { "entityType": "uiText", "entityKey": "tickets.incident.titlePlaceholder", "field": "text", "sourceText": "Network outage, Essen site", "targetText": "Guasto di rete, sede di Milano" }, { "entityType": "uiText", "entityKey": "tickets.incident.unlinkAction", "field": "text", "sourceText": "Remove from incident", "targetText": "Togliere dall'incidente" }, { "entityType": "uiText", "entityKey": "tickets.includeParticipating", "field": "text", "sourceText": "Also show tickets this team handed over", "targetText": "Mostrare anche i ticket che questo team ha passato" }, { "entityType": "uiText", "entityKey": "tickets.includeParticipatingHint", "field": "text", "sourceText": "Off: only what this team is responsible for right now.", "targetText": "Disattivato: solo quello di cui questo team è responsabile in questo momento." }, { "entityType": "uiText", "entityKey": "tickets.list.belongsToIncident", "field": "text", "sourceText": "Belongs to incident #{0}", "targetText": "Appartiene all'incidente #{0}" }, { "entityType": "uiText", "entityKey": "tickets.list.incident", "field": "text", "sourceText": "Incident", "targetText": "Incidente" }, { "entityType": "uiText", "entityKey": "tickets.list.mergedInto", "field": "text", "sourceText": "Merged into #{0}", "targetText": "Unito a #{0}" }, { "entityType": "uiText", "entityKey": "tickets.merge.blocked", "field": "text", "sourceText": "Cannot be merged", "targetText": "Non si può unire" }, { "entityType": "uiText", "entityKey": "tickets.merge.chooseOriginal", "field": "text", "sourceText": "Which ticket stays?", "targetText": "Quale ticket resta?" }, { "entityType": "uiText", "entityKey": "tickets.merge.closingComment", "field": "text", "sourceText": "Multiple report for the same issue. Original ticket: #{0}", "targetText": "Segnalazione multipla dello stesso problema. Ticket originale: #{0}" }, { "entityType": "uiText", "entityKey": "tickets.merge.confirm", "field": "text", "sourceText": "Merge", "targetText": "Unisci" }, { "entityType": "uiText", "entityKey": "tickets.merge.contentMove", "field": "text", "sourceText": "{0} comment(s) and {1} attachment(s) move to the original.", "targetText": "{0} commenti e {1} allegati passano all'originale." }, { "entityType": "uiText", "entityKey": "tickets.merge.dialogTitle", "field": "text", "sourceText": "Multiple report for the same issue", "targetText": "Segnalazione multipla dello stesso problema" }, { "entityType": "uiText", "entityKey": "tickets.merge.loadFailed", "field": "text", "sourceText": "The preview could not be loaded.", "targetText": "Non è stato possibile caricare l'anteprima." }, { "entityType": "uiText", "entityKey": "tickets.merge.noMail", "field": "text", "sourceText": "The requester does not get a separate e-mail. They stay on the original ticket and see everything there.", "targetText": "Il richiedente non riceve un'e-mail a parte. Resta sul ticket originale e lì vede tutto." }, { "entityType": "uiText", "entityKey": "tickets.merge.nothingAllowed", "field": "text", "sourceText": "None of the selected tickets can be merged into this one.", "targetText": "Nessuno dei ticket selezionati si può unire a questo." }, { "entityType": "uiText", "entityKey": "tickets.merge.originalHint", "field": "text", "sourceText": "The oldest one is preselected. The deadline then runs from the requester's first contact instead of their second attempt.", "targetText": "Il più vecchio è preselezionato. Così la scadenza decorre dal primo contatto del richiedente invece che dal suo secondo tentativo." }, { "entityType": "uiText", "entityKey": "tickets.merge.reason.alreadyMerged", "field": "text", "sourceText": "Already merged", "targetText": "Già unito" }, { "entityType": "uiText", "entityKey": "tickets.merge.reason.differentRequester", "field": "text", "sourceText": "Different requester — this is an incident, not a multiple report", "targetText": "Richiedente diverso: questo è un incidente, non una segnalazione multipla" }, { "entityType": "uiText", "entityKey": "tickets.merge.reason.hasReports", "field": "text", "sourceText": "Has multiple reports of its own", "targetText": "Ha segnalazioni multiple proprie" }, { "entityType": "uiText", "entityKey": "tickets.merge.reason.incident", "field": "text", "sourceText": "Incidents cannot be merged", "targetText": "Gli incidenti non si possono unire" }, { "entityType": "uiText", "entityKey": "tickets.merge.reason.notFound", "field": "text", "sourceText": "Ticket not found", "targetText": "Ticket non trovato" }, { "entityType": "uiText", "entityKey": "tickets.merge.reason.originalAlreadyMerged", "field": "text", "sourceText": "The original was itself merged into another ticket", "targetText": "L'originale è stato a sua volta unito a un altro ticket" }, { "entityType": "uiText", "entityKey": "tickets.merge.reason.originalNotOpen", "field": "text", "sourceText": "The original is already closed", "targetText": "L'originale è già chiuso" }, { "entityType": "uiText", "entityKey": "tickets.merge.reason.other", "field": "text", "sourceText": "Not possible", "targetText": "Non possibile" }, { "entityType": "uiText", "entityKey": "tickets.merge.reason.requesterUnknown", "field": "text", "sourceText": "The requester cannot be determined", "targetText": "Non è possibile determinare il richiedente" }, { "entityType": "uiText", "entityKey": "tickets.merge.summary", "field": "text", "sourceText": "{0} will be closed and moved into #{1}.", "targetText": "{0} verrà chiuso e spostato in #{1}." }, { "entityType": "uiText", "entityKey": "tickets.new.addFile", "field": "text", "sourceText": "Add file", "targetText": "Aggiungere un file" }, { "entityType": "uiText", "entityKey": "tickets.new.assignToLabel", "field": "text", "sourceText": "Assign to", "targetText": "Assegna a" }, { "entityType": "uiText", "entityKey": "tickets.new.assignToPlaceholder", "field": "text", "sourceText": "Choose agent", "targetText": "Scegliere un agente" }, { "entityType": "uiText", "entityKey": "tickets.new.attachmentsLabel", "field": "text", "sourceText": "Attachments (max. 50MB per file)", "targetText": "Allegati (max. 50 MB per file)" }, { "entityType": "uiText", "entityKey": "tickets.new.cancel", "field": "text", "sourceText": "Cancel", "targetText": "Annulla" }, { "entityType": "uiText", "entityKey": "tickets.new.categoryPlaceholder", "field": "text", "sourceText": "Select category", "targetText": "Selezionare la categoria" }, { "entityType": "uiText", "entityKey": "tickets.new.channelLabel", "field": "text", "sourceText": "How the request came in", "targetText": "Come è arrivata la richiesta" }, { "entityType": "uiText", "entityKey": "tickets.new.channelPlaceholder", "field": "text", "sourceText": "Select channel", "targetText": "Selezionare il canale" }, { "entityType": "uiText", "entityKey": "tickets.new.createTicket", "field": "text", "sourceText": "Create ticket", "targetText": "Creare il ticket" }, { "entityType": "uiText", "entityKey": "tickets.new.createWithAttachmentErrorPrefix", "field": "text", "sourceText": "Ticket created, but", "targetText": "Ticket creato, ma" }, { "entityType": "uiText", "entityKey": "tickets.new.createWithAttachmentErrorSuffix", "field": "text", "sourceText": "attachment(s) could not be uploaded.", "targetText": "allegato/i non è stato possibile caricarli." }, { "entityType": "uiText", "entityKey": "tickets.new.creating", "field": "text", "sourceText": "Creating...", "targetText": "Creazione in corso..." }, { "entityType": "uiText", "entityKey": "tickets.new.descriptionLabel", "field": "text", "sourceText": "Description", "targetText": "Descrizione" }, { "entityType": "uiText", "entityKey": "tickets.new.descriptionPlaceholder", "field": "text", "sourceText": "Detailed description of the issue or request", "targetText": "Descrizione dettagliata del problema o della richiesta" }, { "entityType": "uiText", "entityKey": "tickets.new.descriptionRequired", "field": "text", "sourceText": "Please enter a description with at least 3 characters.", "targetText": "Inserisca una descrizione di almeno 3 caratteri." }, { "entityType": "uiText", "entityKey": "tickets.new.fileFallback", "field": "text", "sourceText": "File", "targetText": "File" }, { "entityType": "uiText", "entityKey": "tickets.new.fileLimitErrorSuffix", "field": "text", "sourceText": "file(s) exceed the 50MB limit.", "targetText": "file superano il limite di 50 MB." }, { "entityType": "uiText", "entityKey": "tickets.new.loading", "field": "text", "sourceText": "Loading...", "targetText": "Caricamento..." }, { "entityType": "uiText", "entityKey": "tickets.new.locationLabel", "field": "text", "sourceText": "Location", "targetText": "Sede" }, { "entityType": "uiText", "entityKey": "tickets.new.locationPlaceholder", "field": "text", "sourceText": "Select location", "targetText": "Selezionare la sede" }, { "entityType": "uiText", "entityKey": "tickets.new.mainCategoryLabel", "field": "text", "sourceText": "Main category *", "targetText": "Categoria principale *" }, { "entityType": "uiText", "entityKey": "tickets.new.mainCategoryRequired", "field": "text", "sourceText": "Please select a main category.", "targetText": "Selezioni una categoria principale." }, { "entityType": "uiText", "entityKey": "tickets.new.none", "field": "text", "sourceText": "None", "targetText": "Nessuno" }, { "entityType": "uiText", "entityKey": "tickets.new.observersAdd", "field": "text", "sourceText": "Add observer", "targetText": "Aggiungere un osservatore" }, { "entityType": "uiText", "entityKey": "tickets.new.observersEmpty", "field": "text", "sourceText": "No agents available", "targetText": "Nessun agente disponibile" }, { "entityType": "uiText", "entityKey": "tickets.new.observersLabel", "field": "text", "sourceText": "Observers", "targetText": "Osservatori" }, { "entityType": "uiText", "entityKey": "tickets.new.observersNone", "field": "text", "sourceText": "No observers", "targetText": "Nessun osservatore" }, { "entityType": "uiText", "entityKey": "tickets.new.observersSearch", "field": "text", "sourceText": "Search agents...", "targetText": "Cerca agenti..." }, { "entityType": "uiText", "entityKey": "tickets.new.owningTeamLabel", "field": "text", "sourceText": "Owning team", "targetText": "Team responsabile" }, { "entityType": "uiText", "entityKey": "tickets.new.pageDescription", "field": "text", "sourceText": "Fill out the form to create a new ticket", "targetText": "Compili il modulo per creare un nuovo ticket" }, { "entityType": "uiText", "entityKey": "tickets.new.pageTitle", "field": "text", "sourceText": "Create new ticket", "targetText": "Creare un nuovo ticket" }, { "entityType": "uiText", "entityKey": "tickets.new.priorityLabel", "field": "text", "sourceText": "Priority", "targetText": "Priorità" }, { "entityType": "uiText", "entityKey": "tickets.new.priorityPlaceholder", "field": "text", "sourceText": "Select priority", "targetText": "Selezionare la priorità" }, { "entityType": "uiText", "entityKey": "tickets.new.referenceTicketNumberLabel", "field": "text", "sourceText": "Reference ticket number", "targetText": "Numero del ticket di riferimento" }, { "entityType": "uiText", "entityKey": "tickets.new.referenceTicketNumberPlaceholder", "field": "text", "sourceText": "Enter free text", "targetText": "Inserire testo libero" }, { "entityType": "uiText", "entityKey": "tickets.new.requesterEmailLabel", "field": "text", "sourceText": "User email address", "targetText": "Indirizzo e-mail dell'utente" }, { "entityType": "uiText", "entityKey": "tickets.new.requesterEmailPlaceholder", "field": "text", "sourceText": "Enter email address", "targetText": "Inserire l'indirizzo e-mail" }, { "entityType": "uiText", "entityKey": "tickets.new.requesterLabel", "field": "text", "sourceText": "User", "targetText": "Utente" }, { "entityType": "uiText", "entityKey": "tickets.new.requesterPhoneLabel", "field": "text", "sourceText": "User phone number", "targetText": "Numero di telefono dell'utente" }, { "entityType": "uiText", "entityKey": "tickets.new.requesterPhonePlaceholder", "field": "text", "sourceText": "Enter phone number", "targetText": "Inserire il numero di telefono" }, { "entityType": "uiText", "entityKey": "tickets.new.requesterPlaceholder", "field": "text", "sourceText": "Enter user", "targetText": "Inserire l'utente" }, { "entityType": "uiText", "entityKey": "tickets.new.requiredFieldPrefix", "field": "text", "sourceText": "Required field:", "targetText": "Campo obbligatorio:" }, { "entityType": "uiText", "entityKey": "tickets.new.statusLabel", "field": "text", "sourceText": "Status", "targetText": "Stato" }, { "entityType": "uiText", "entityKey": "tickets.new.statusPlaceholder", "field": "text", "sourceText": "Select status", "targetText": "Selezionare lo stato" }, { "entityType": "uiText", "entityKey": "tickets.new.subCategoryLabel", "field": "text", "sourceText": "Subcategory", "targetText": "Sottocategoria" }, { "entityType": "uiText", "entityKey": "tickets.new.subCategoryPlaceholder", "field": "text", "sourceText": "Select subcategory", "targetText": "Selezionare la sottocategoria" }, { "entityType": "uiText", "entityKey": "tickets.new.subCategoryRequired", "field": "text", "sourceText": "Please select a subcategory.", "targetText": "Selezioni una sottocategoria." }, { "entityType": "uiText", "entityKey": "tickets.new.ticketCreateError", "field": "text", "sourceText": "Error creating ticket.", "targetText": "Errore durante la creazione del ticket." }, { "entityType": "uiText", "entityKey": "tickets.new.ticketCreated", "field": "text", "sourceText": "Ticket created successfully!", "targetText": "Ticket creato correttamente!" }, { "entityType": "uiText", "entityKey": "tickets.new.titleLabel", "field": "text", "sourceText": "Title", "targetText": "Titolo" }, { "entityType": "uiText", "entityKey": "tickets.new.titlePlaceholder", "field": "text", "sourceText": "Short description of the issue", "targetText": "Breve descrizione del problema" }, { "entityType": "uiText", "entityKey": "tickets.new.titleRequired", "field": "text", "sourceText": "Please enter a title.", "targetText": "Inserisca un titolo." }, { "entityType": "uiText", "entityKey": "tickets.new.unassigned", "field": "text", "sourceText": "Unassigned", "targetText": "Non assegnato" }, { "entityType": "uiText", "entityKey": "tickets.new.uploadHint", "field": "text", "sourceText": "Allowed types: PDF, DOC, DOCX, XLS, XLSX, TXT, PNG, JPG, JPEG, GIF • Max. 50 MB per file", "targetText": "Tipi consentiti: PDF, DOC, DOCX, XLS, XLSX, TXT, PNG, JPG, JPEG, GIF • Max. 50 MB per file" }, { "entityType": "uiText", "entityKey": "tickets.newTicket", "field": "text", "sourceText": "New Ticket", "targetText": "Nuovo ticket" }, { "entityType": "uiText", "entityKey": "tickets.noneFound", "field": "text", "sourceText": "No tickets found", "targetText": "Nessun ticket trovato" }, { "entityType": "uiText", "entityKey": "tickets.notClosed", "field": "text", "sourceText": "Not closed", "targetText": "Non chiusi" }, { "entityType": "uiText", "entityKey": "tickets.page", "field": "text", "sourceText": "Page", "targetText": "Pagina" }, { "entityType": "uiText", "entityKey": "tickets.priority", "field": "text", "sourceText": "Priority", "targetText": "Priorità" }, { "entityType": "uiText", "entityKey": "tickets.refresh", "field": "text", "sourceText": "Refresh", "targetText": "Aggiorna" }, { "entityType": "uiText", "entityKey": "tickets.reset", "field": "text", "sourceText": "Reset", "targetText": "Reimposta" }, { "entityType": "uiText", "entityKey": "tickets.search", "field": "text", "sourceText": "Search tickets...", "targetText": "Cerca ticket..." }, { "entityType": "uiText", "entityKey": "tickets.select.all", "field": "text", "sourceText": "Select all on this page", "targetText": "Selezionare tutti in questa pagina" }, { "entityType": "uiText", "entityKey": "tickets.select.clear", "field": "text", "sourceText": "Clear selection", "targetText": "Annullare la selezione" }, { "entityType": "uiText", "entityKey": "tickets.select.selected", "field": "text", "sourceText": "{0} selected", "targetText": "{0} selezionati" }, { "entityType": "uiText", "entityKey": "tickets.slaSortLatest", "field": "text", "sourceText": "Due latest first", "targetText": "Prima quelli che scadono più tardi" }, { "entityType": "uiText", "entityKey": "tickets.slaSortNone", "field": "text", "sourceText": "No sorting", "targetText": "Nessun ordinamento" }, { "entityType": "uiText", "entityKey": "tickets.slaSortSoonest", "field": "text", "sourceText": "Due soonest first", "targetText": "Prima quelli che scadono prima" }, { "entityType": "uiText", "entityKey": "tickets.status", "field": "text", "sourceText": "Status", "targetText": "Stato" }, { "entityType": "uiText", "entityKey": "tickets.title", "field": "text", "sourceText": "Tickets", "targetText": "Ticket" }, { "entityType": "uiText", "entityKey": "tickets.untitled", "field": "text", "sourceText": "Untitled", "targetText": "Senza titolo" }, { "entityType": "uiText", "entityKey": "tickets.updatedAt", "field": "text", "sourceText": "Updated at", "targetText": "Aggiornato il" }, { "entityType": "uiText", "entityKey": "tickets.updatedAtDefault", "field": "text", "sourceText": "Default (created)", "targetText": "Predefinito (creazione)" }, { "entityType": "uiText", "entityKey": "tickets.updatedAtNewest", "field": "text", "sourceText": "Newest first", "targetText": "Prima i più recenti" }, { "entityType": "uiText", "entityKey": "tickets.updatedAtOldest", "field": "text", "sourceText": "Oldest first", "targetText": "Prima i più vecchi" }, { "entityType": "uiText", "entityKey": "timeTracking.blocked.closed", "field": "text", "sourceText": "This ticket is already resolved or closed. Changing time now would move an accounting period that may already have been invoiced.", "targetText": "Questo ticket è già risolto o chiuso. Cambiare il tempo adesso sposterebbe un periodo contabile che potrebbe essere già stato fatturato." }, { "entityType": "uiText", "entityKey": "timeTracking.blocked.disabled", "field": "text", "sourceText": "Time tracking is switched off for this installation.", "targetText": "La registrazione dei tempi è spenta per questa installazione." }, { "entityType": "uiText", "entityKey": "timeTracking.blocked.license", "field": "text", "sourceText": "Time tracking is part of the Professional edition.", "targetText": "La registrazione dei tempi fa parte dell'edizione Professional." }, { "entityType": "uiText", "entityKey": "timeTracking.blocked.others", "field": "text", "sourceText": "You may only change your own time entries.", "targetText": "Può modificare solo le proprie voci di tempo." }, { "entityType": "uiText", "entityKey": "timeTracking.blocked.permission", "field": "text", "sourceText": "You are not allowed to log time.", "targetText": "Non le è consentito registrare il tempo." }, { "entityType": "uiText", "entityKey": "timeTracking.blocked.team", "field": "text", "sourceText": "Time tracking is switched off for this team.", "targetText": "La registrazione dei tempi è spenta per questo team." }, { "entityType": "uiText", "entityKey": "timeTracking.blocked.timerOff", "field": "text", "sourceText": "The timer is switched off.", "targetText": "Il cronometro è spento." }, { "entityType": "uiText", "entityKey": "timeTracking.errors.entryNotFound", "field": "text", "sourceText": "This time entry does not exist.", "targetText": "Questa voce di tempo non esiste." }, { "entityType": "uiText", "entityKey": "timeTracking.errors.entryRequired", "field": "text", "sourceText": "This ticket cannot be resolved or closed without a time entry.", "targetText": "Questo ticket non si può risolvere o chiudere senza una voce di tempo." }, { "entityType": "uiText", "entityKey": "timeTracking.errors.invalidDate", "field": "text", "sourceText": "'{0}' is not a valid date. Expected format: YYYY-MM-DD.", "targetText": "«{0}» non è una data valida. Formato previsto: YYYY-MM-DD." }, { "entityType": "uiText", "entityKey": "timeTracking.errors.invalidInput", "field": "text", "sourceText": "'{0}' is not a valid duration. Enter minutes (90), hours (1.5h) or both (1h 30m).", "targetText": "«{0}» non è una durata valida. Inserisca i minuti (90), le ore (1.5h) o entrambi (1h 30m)." }, { "entityType": "uiText", "entityKey": "timeTracking.errors.outOfRange", "field": "text", "sourceText": "A single entry has to be between 1 minute and {0} hours. Longer work belongs on several days.", "targetText": "Una singola voce deve stare tra 1 minuto e {0} ore. Un lavoro più lungo va distribuito su più giorni." }, { "entityType": "uiText", "entityKey": "translations.errors.metaMissing", "field": "text", "sourceText": "The file has no heading. Export the language pack again and import that file.", "targetText": "Il file non ha un'intestazione. Esporti di nuovo il pacchetto lingua e importi quel file." }, { "entityType": "uiText", "entityKey": "translations.errors.metaTargetLanguageInvalid", "field": "text", "sourceText": "The file names a target language that does not exist.", "targetText": "Il file indica una lingua di destinazione che non esiste." }, { "entityType": "uiText", "entityKey": "translations.errors.metaTargetLanguageNotEn", "field": "text", "sourceText": "The file names English as its target language. English is the source text.", "targetText": "Il file indica l'inglese come lingua di destinazione. L'inglese è il testo originale." }, { "entityType": "uiText", "entityKey": "translations.errors.targetLanguageNotEn", "field": "text", "sourceText": "The target language cannot be English. English is the source text.", "targetText": "La lingua di destinazione non può essere l'inglese. L'inglese è il testo originale." }, { "entityType": "uiText", "entityKey": "translations.errors.targetLanguageRequired", "field": "text", "sourceText": "Choose a target language.", "targetText": "Scelga una lingua di destinazione." }, { "entityType": "uiText", "entityKey": "translations.errors.uiTextMigrationMissing", "field": "text", "sourceText": "The database migration for UiTextTranslations has not been applied yet. Please restart the backend or run the migration.", "targetText": "La migrazione del database per UiTextTranslations non è ancora stata applicata. Riavvii il backend o esegua la migrazione." }, { "entityType": "uiText", "entityKey": "updates.accessDenied", "field": "text", "sourceText": "Access denied", "targetText": "Accesso negato" }, { "entityType": "uiText", "entityKey": "updates.apply.alreadyRunning", "field": "text", "sourceText": "An update is already in progress.", "targetText": "Un aggiornamento è già in corso." }, { "entityType": "uiText", "entityKey": "updates.apply.confirmBody", "field": "text", "sourceText": "The system will restart and be briefly unavailable (usually a few minutes) while version {version} is installed. A full backup is taken automatically beforehand. Pick a quiet moment to continue.", "targetText": "Il sistema verrà riavviato e sarà brevemente non disponibile (di solito pochi minuti) mentre viene installata la versione {version}. Prima viene eseguito automaticamente un backup completo. Scelga un momento tranquillo per continuare." }, { "entityType": "uiText", "entityKey": "updates.apply.confirmCancel", "field": "text", "sourceText": "Cancel", "targetText": "Annulla" }, { "entityType": "uiText", "entityKey": "updates.apply.confirmConfirm", "field": "text", "sourceText": "Start update", "targetText": "Avviare l'aggiornamento" }, { "entityType": "uiText", "entityKey": "updates.apply.confirmTitle", "field": "text", "sourceText": "Install update?", "targetText": "Installare l'aggiornamento?" }, { "entityType": "uiText", "entityKey": "updates.apply.detailLabel", "field": "text", "sourceText": "Progress log", "targetText": "Registro dell'avanzamento" }, { "entityType": "uiText", "entityKey": "updates.apply.notAvailable", "field": "text", "sourceText": "No update is available to install.", "targetText": "Non c'è nessun aggiornamento da installare." }, { "entityType": "uiText", "entityKey": "updates.apply.reloading", "field": "text", "sourceText": "Reloading the page to activate the new version...", "targetText": "Ricaricamento della pagina per attivare la nuova versione..." }, { "entityType": "uiText", "entityKey": "updates.apply.stage.backup", "field": "text", "sourceText": "Creating a full backup (database and files)…", "targetText": "Creazione di un backup completo (database e file)…" }, { "entityType": "uiText", "entityKey": "updates.apply.stage.done", "field": "text", "sourceText": "Finishing up…", "targetText": "Ultimi passaggi…" }, { "entityType": "uiText", "entityKey": "updates.apply.stage.download", "field": "text", "sourceText": "Downloading the new version…", "targetText": "Download della nuova versione…" }, { "entityType": "uiText", "entityKey": "updates.apply.stage.health", "field": "text", "sourceText": "Starting up and running health checks…", "targetText": "Avvio e controlli di integrità…" }, { "entityType": "uiText", "entityKey": "updates.apply.stage.load", "field": "text", "sourceText": "Unpacking and loading the new program files…", "targetText": "Estrazione e caricamento dei nuovi file di programma…" }, { "entityType": "uiText", "entityKey": "updates.apply.stage.preparing", "field": "text", "sourceText": "Preparing the update…", "targetText": "Preparazione dell'aggiornamento…" }, { "entityType": "uiText", "entityKey": "updates.apply.stage.swap", "field": "text", "sourceText": "Switching over to the new version…", "targetText": "Passaggio alla nuova versione…" }, { "entityType": "uiText", "entityKey": "updates.apply.startError", "field": "text", "sourceText": "Could not start the update. Please try again.", "targetText": "Non è stato possibile avviare l'aggiornamento. Riprovi." }, { "entityType": "uiText", "entityKey": "updates.apply.state.failed", "field": "text", "sourceText": "The update did not complete. The system was rolled back to the previous version and is running normally.", "targetText": "L'aggiornamento non è stato completato. Il sistema è stato riportato alla versione precedente e funziona normalmente." }, { "entityType": "uiText", "entityKey": "updates.apply.state.queued", "field": "text", "sourceText": "Update requested - waiting for the server to start it…", "targetText": "Aggiornamento richiesto: in attesa che il server lo avvii…" }, { "entityType": "uiText", "entityKey": "updates.apply.state.reconnecting", "field": "text", "sourceText": "The system is updating and briefly unavailable. Reconnecting…", "targetText": "Il sistema si sta aggiornando ed è brevemente non disponibile. Riconnessione…" }, { "entityType": "uiText", "entityKey": "updates.apply.state.running", "field": "text", "sourceText": "Update in progress…", "targetText": "Aggiornamento in corso…" }, { "entityType": "uiText", "entityKey": "updates.apply.state.success", "field": "text", "sourceText": "Update to {version} completed successfully.", "targetText": "Aggiornamento alla versione {version} completato correttamente." }, { "entityType": "uiText", "entityKey": "updates.apply.stepLabel", "field": "text", "sourceText": "Current step", "targetText": "Passaggio attuale" }, { "entityType": "uiText", "entityKey": "updates.banner.action", "field": "text", "sourceText": "View update", "targetText": "Vedere l'aggiornamento" }, { "entityType": "uiText", "entityKey": "updates.banner.message", "field": "text", "sourceText": "Version {0} is available to upgrade your installation.", "targetText": "La versione {0} è disponibile per aggiornare la sua installazione." }, { "entityType": "uiText", "entityKey": "updates.banner.title", "field": "text", "sourceText": "Update available", "targetText": "Aggiornamento disponibile" }, { "entityType": "uiText", "entityKey": "updates.button.apply", "field": "text", "sourceText": "Install update", "targetText": "Installare l'aggiornamento" }, { "entityType": "uiText", "entityKey": "updates.button.downloadBackup", "field": "text", "sourceText": "Download release", "targetText": "Scaricare la release" }, { "entityType": "uiText", "entityKey": "updates.button.refresh", "field": "text", "sourceText": "Check now", "targetText": "Controlla ora" }, { "entityType": "uiText", "entityKey": "updates.card.statusTitle", "field": "text", "sourceText": "Version status", "targetText": "Stato della versione" }, { "entityType": "uiText", "entityKey": "updates.error.generic", "field": "text", "sourceText": "Could not load the update status.", "targetText": "Non è stato possibile caricare lo stato dell'aggiornamento." }, { "entityType": "uiText", "entityKey": "updates.error.manifestInvalid", "field": "text", "sourceText": "The update source returned an invalid response.", "targetText": "La fonte degli aggiornamenti ha restituito una risposta non valida." }, { "entityType": "uiText", "entityKey": "updates.error.manifestUnreachable", "field": "text", "sourceText": "The update source could not be reached.", "targetText": "Non è stato possibile raggiungere la fonte degli aggiornamenti." }, { "entityType": "uiText", "entityKey": "updates.hint.howToUpdate", "field": "text", "sourceText": "Updates are applied on the server with the bundled update script. A full backup is taken automatically before the update.", "targetText": "Gli aggiornamenti si applicano sul server con lo script di aggiornamento incluso. Prima dell'aggiornamento viene eseguito automaticamente un backup completo." }, { "entityType": "uiText", "entityKey": "updates.label.channel", "field": "text", "sourceText": "Release channel", "targetText": "Canale di release" }, { "entityType": "uiText", "entityKey": "updates.label.currentVersion", "field": "text", "sourceText": "Installed version", "targetText": "Versione installata" }, { "entityType": "uiText", "entityKey": "updates.label.latestVersion", "field": "text", "sourceText": "Latest version", "targetText": "Ultima versione" }, { "entityType": "uiText", "entityKey": "updates.label.notes", "field": "text", "sourceText": "Release notes", "targetText": "Note di rilascio" }, { "entityType": "uiText", "entityKey": "updates.label.released", "field": "text", "sourceText": "Released", "targetText": "Rilasciata" }, { "entityType": "uiText", "entityKey": "updates.label.version", "field": "text", "sourceText": "Version", "targetText": "Versione" }, { "entityType": "uiText", "entityKey": "updates.pageDesc", "field": "text", "sourceText": "Check the installed version and see whether a new release is available.", "targetText": "Controlli la versione installata e veda se è disponibile una nuova release." }, { "entityType": "uiText", "entityKey": "updates.pageTitle", "field": "text", "sourceText": "Updates", "targetText": "Aggiornamenti" }, { "entityType": "uiText", "entityKey": "updates.status.available", "field": "text", "sourceText": "A new version is available.", "targetText": "È disponibile una nuova versione." }, { "entityType": "uiText", "entityKey": "updates.status.checkFailed", "field": "text", "sourceText": "The system could not check for updates, so it is unknown whether a newer version exists.", "targetText": "Il sistema non ha potuto controllare gli aggiornamenti, quindi non si sa se esista una versione più recente." }, { "entityType": "uiText", "entityKey": "updates.status.notConfigured", "field": "text", "sourceText": "No update source is configured. Set the manifest URL to enable update checks.", "targetText": "Non è configurata nessuna fonte di aggiornamenti. Imposti l'URL del manifest per attivare i controlli." }, { "entityType": "uiText", "entityKey": "updates.status.upToDate", "field": "text", "sourceText": "Your system is up to date.", "targetText": "Il suo sistema è aggiornato." }, { "entityType": "uiText", "entityKey": "updates.updaterOutdatedBody", "field": "text", "sourceText": "Container updates still work, but programs installed next to them (backup app, background service) can no longer be renewed automatically. Please reinstall using the current setup package - the update button cannot fix this on its own.", "targetText": "Gli aggiornamenti dei container funzionano ancora, ma i programmi installati accanto a essi (app di backup, servizio in background) non si possono più rinnovare automaticamente. Reinstalli con il pacchetto di installazione attuale: il pulsante di aggiornamento non può risolverlo da sé." }, { "entityType": "uiText", "entityKey": "updates.updaterOutdatedTitle", "field": "text", "sourceText": "The update program on this server is out of date", "targetText": "Il programma di aggiornamento su questo server non è aggiornato" }, { "entityType": "uiText", "entityKey": "updates.updaterOutdatedVersions", "field": "text", "sourceText": "Installed: {0} - required: {1}", "targetText": "Installata: {0} - richiesta: {1}" }, { "entityType": "uiText", "entityKey": "updates.warning.pgUpgrade", "field": "text", "sourceText": "This update changes the database version and must be installed manually. Follow the release notes.", "targetText": "Questo aggiornamento cambia la versione del database e deve essere installato manualmente. Segua le note di rilascio." }, { "entityType": "uiText", "entityKey": "users.changePassword.success", "field": "text", "sourceText": "Password was changed successfully.", "targetText": "La password è stata cambiata correttamente." }, { "entityType": "uiText", "entityKey": "users.errors.availabilityInvalid", "field": "text", "sourceText": "'{0}' is not a valid availability. Valid values: Available, Busy, Away.", "targetText": "«{0}» non è una disponibilità valida. Valori validi: Available, Busy, Away." }, { "entityType": "uiText", "entityKey": "users.errors.availabilityNotAssignable", "field": "text", "sourceText": "Only administrators and agents have an availability status.", "targetText": "Solo gli amministratori e gli agenti hanno uno stato di disponibilità." }, { "entityType": "uiText", "entityKey": "users.errors.availabilityUntilInPast", "field": "text", "sourceText": "The end of the absence must be in the future.", "targetText": "La fine dell'assenza deve essere nel futuro." }, { "entityType": "uiText", "entityKey": "users.errors.cannotDeactivateSelf", "field": "text", "sourceText": "You cannot deactivate your own account.", "targetText": "Non può disattivare il suo stesso account." }, { "entityType": "uiText", "entityKey": "users.errors.cannotDeleteSelf", "field": "text", "sourceText": "You cannot delete your own account.", "targetText": "Non può eliminare il suo stesso account." }, { "entityType": "uiText", "entityKey": "users.errors.cannotInviteDeletedUser", "field": "text", "sourceText": "Invitations cannot be sent to deleted users.", "targetText": "Non si possono inviare inviti a utenti eliminati." }, { "entityType": "uiText", "entityKey": "users.errors.cannotRemoveOwnAdmin", "field": "text", "sourceText": "You cannot remove the Admin role from your own account.", "targetText": "Non può togliere il ruolo di amministratore al suo stesso account." }, { "entityType": "uiText", "entityKey": "users.errors.cannotResetPasswordForDeletedUser", "field": "text", "sourceText": "Password cannot be reset for deleted users.", "targetText": "Non si può reimpostare la password degli utenti eliminati." }, { "entityType": "uiText", "entityKey": "users.errors.cannotResetTwoFactorForDeletedUser", "field": "text", "sourceText": "Two-factor authentication cannot be reset for deleted users.", "targetText": "Non si può reimpostare l'autenticazione a due fattori degli utenti eliminati." }, { "entityType": "uiText", "entityKey": "users.errors.cannotToggleDeletedUser", "field": "text", "sourceText": "Deleted users cannot be activated or deactivated. Please restore the user first.", "targetText": "Gli utenti eliminati non si possono attivare o disattivare. Ripristini prima l'utente." }, { "entityType": "uiText", "entityKey": "users.errors.cannotUnlockDeactivated", "field": "text", "sourceText": "This account is deactivated, not temporarily locked. Activate it instead.", "targetText": "Questo account è disattivato, non bloccato temporaneamente. Lo attivi invece." }, { "entityType": "uiText", "entityKey": "users.errors.inviteNeedsEmail", "field": "text", "sourceText": "This user has no e-mail address, so no invitation can be sent.", "targetText": "Questo utente non ha un indirizzo e-mail, quindi non si può inviare nessun invito." }, { "entityType": "uiText", "entityKey": "users.errors.inviteNotSent", "field": "text", "sourceText": "The invitation could not be sent. Please check the e-mail settings.", "targetText": "Non è stato possibile inviare l'invito. Controlli le impostazioni e-mail." }, { "entityType": "uiText", "entityKey": "users.errors.roleNotFound", "field": "text", "sourceText": "Role '{0}' does not exist. Valid roles: {1}", "targetText": "Il ruolo «{0}» non esiste. Ruoli validi: {1}" }, { "entityType": "uiText", "entityKey": "users.errors.siteNotFound", "field": "text", "sourceText": "Site with id {0} does not exist.", "targetText": "La sede con id {0} non esiste." }, { "entityType": "uiText", "entityKey": "users.errors.userAlreadyDeleted", "field": "text", "sourceText": "User '{0}' is already deleted.", "targetText": "L'utente «{0}» è già eliminato." }, { "entityType": "uiText", "entityKey": "users.errors.userIdRequired", "field": "text", "sourceText": "User ID must not be empty.", "targetText": "L'ID utente non può essere vuoto." }, { "entityType": "uiText", "entityKey": "users.errors.userNameTaken", "field": "text", "sourceText": "Username '{0}' is already taken.", "targetText": "Il nome utente «{0}» è già in uso." }, { "entityType": "uiText", "entityKey": "users.errors.userNotDeleted", "field": "text", "sourceText": "User '{0}' is not deleted.", "targetText": "L'utente «{0}» non è eliminato." }, { "entityType": "uiText", "entityKey": "users.errors.userNotFound", "field": "text", "sourceText": "User not found.", "targetText": "Utente non trovato." }, { "entityType": "uiText", "entityKey": "users.errors.userNotFoundById", "field": "text", "sourceText": "User with id '{0}' not found.", "targetText": "L'utente con id «{0}» non è stato trovato." }, { "entityType": "uiText", "entityKey": "users.inviteSent", "field": "text", "sourceText": "Invitation sent to {0}.", "targetText": "Invito inviato a {0}." }, { "entityType": "uiText", "entityKey": "users.softDelete.success", "field": "text", "sourceText": "User '{0}' was successfully deleted.", "targetText": "L'utente «{0}» è stato eliminato correttamente." }, { "entityType": "uiText", "entityKey": "validation.comment.empty", "field": "text", "sourceText": "Comment must not be empty.", "targetText": "Il commento non può essere vuoto." }, { "entityType": "uiText", "entityKey": "validation.comment.required", "field": "text", "sourceText": "Comment text is required.", "targetText": "Il testo del commento è obbligatorio." }, { "entityType": "uiText", "entityKey": "validation.escalation.teamInvalid", "field": "text", "sourceText": "Please select a valid team.", "targetText": "Selezioni un team valido." }, { "entityType": "uiText", "entityKey": "validation.password.currentRequired", "field": "text", "sourceText": "Current password is required.", "targetText": "La password attuale è obbligatoria." }, { "entityType": "uiText", "entityKey": "validation.password.newRequired", "field": "text", "sourceText": "New password is required.", "targetText": "La nuova password è obbligatoria." }, { "entityType": "uiText", "entityKey": "validation.password.tooLong", "field": "text", "sourceText": "Password must be at most 128 characters long.", "targetText": "La password deve essere lunga al massimo 128 caratteri." }, { "entityType": "uiText", "entityKey": "validation.profile.firstNameRequired", "field": "text", "sourceText": "First name must not be empty.", "targetText": "Il nome non può essere vuoto." }, { "entityType": "uiText", "entityKey": "validation.profile.lastNameRequired", "field": "text", "sourceText": "Last name must not be empty.", "targetText": "Il cognome non può essere vuoto." }, { "entityType": "uiText", "entityKey": "validation.ticket.descriptionRequired", "field": "text", "sourceText": "Description is required.", "targetText": "La descrizione è obbligatoria." }, { "entityType": "uiText", "entityKey": "validation.ticket.descriptionTooShort", "field": "text", "sourceText": "Description must be at least 3 characters long.", "targetText": "La descrizione deve essere lunga almeno 3 caratteri." }, { "entityType": "uiText", "entityKey": "validation.ticket.statusInvalid", "field": "text", "sourceText": "Please select a valid status.", "targetText": "Selezioni uno stato valido." }, { "entityType": "uiText", "entityKey": "validation.ticket.titleRequired", "field": "text", "sourceText": "Title is required.", "targetText": "Il titolo è obbligatorio." }, { "entityType": "uiText", "entityKey": "validation.ticket.titleTooLong", "field": "text", "sourceText": "Title must be at most 200 characters long.", "targetText": "Il titolo deve essere lungo al massimo 200 caratteri." }, { "entityType": "uiText", "entityKey": "validation.user.availabilityRequired", "field": "text", "sourceText": "Please select an availability.", "targetText": "Selezioni una disponibilità." }, { "entityType": "uiText", "entityKey": "validation.user.emailInvalid", "field": "text", "sourceText": "Invalid email address.", "targetText": "Indirizzo e-mail non valido." }, { "entityType": "uiText", "entityKey": "validation.user.emailRequired", "field": "text", "sourceText": "Email must not be empty.", "targetText": "L'e-mail non può essere vuota." }, { "entityType": "uiText", "entityKey": "validation.user.firstNameRequired", "field": "text", "sourceText": "First name must not be empty.", "targetText": "Il nome non può essere vuoto." }, { "entityType": "uiText", "entityKey": "validation.user.usernameRequired", "field": "text", "sourceText": "Username must not be empty.", "targetText": "Il nome utente non può essere vuoto." }, { "entityType": "uiText", "entityKey": "zz.settings.teams.internalSlug", "field": "text", "sourceText": "Internal Slug:", "targetText": "Slug interno:" }, { "entityType": "uiText", "entityKey": "zz.settings.teams.internalTeamId", "field": "text", "sourceText": "Internal Team ID:", "targetText": "ID interno del team:" } ] }