Contact
Write to us by email. Pick the address that matches your request – that way your message goes straight to the right place. Our normal turnaround time is usually 3 business days.
Support
Having trouble installing or running the ticket system? Send us an email describing the problem as precisely as you can, with screenshots.
This is what we can work with right away:
- What did you do, what happened, and what did you expect?
- Screenshots of the screen – and the exact wording of the error message, if there is one
- The version of the ticket system and the server’s operating system
- Does it run on your own server or in a VM at a hosting provider?
License support
For problems with your license order or your license file, please use this address – and include the activation email address and the instance ID of your installation.
Always include:
- The email address you bought or activated the license with
- The instance ID of the installation (in the ticket system under Settings → License)
- What it is about: order, activation, upgrade or invoice
Feature requests
Missing a feature? Send us your suggestion, explained in as much detail as possible. If several people ask for the same thing, it goes on the roadmap.
The most convincing suggestions tell us:
- What the feature should do – in a sentence or two
- The situation you need it in, and how often that comes up
- How you work around it today, and where that falls short
Good to know
- Whatever you send us – text and file attachments – we process solely to handle your request. We do not pass this data on to third parties.
- Please never send us passwords, license keys or any other credentials – we will never ask for them.
- For data protection matters, write to privacy-protection@smitey.eu. Provider, address and phone number are listed in the Legal notice (Impressum).