Pricing
One-time payment per major version. No subscriptions, no per-agent fees, no surprises.
Basic
For small teams and getting started
- Full ticket management: rich text, attachments up to 50 MB, history, full-text search
- 1 team · 2 staff users (1 admin + 1 agent, or 2 admins) · unlimited customers
- Knowledge base with suggested solutions while a ticket is being created
- Reply & ticket templates with placeholders and field actions
- Bulk actions on the ticket list – with a preview before running
- Merge several reports from the same person into one ticket
- Follow-ups on a ticket (date + note, filters Today/This week/Overdue)
- Agent status: Available / Busy / Away
- Reporting & dashboards, export as CSV, Excel and PDF
- Two-factor sign-in (TOTP) & brute-force protection
- 30 languages, custom branding, archiving of closed tickets
- Backup & restore – the installation sets up the daily backup by itself
- All 1.x updates included
Not in Basic – this is what Professional adds:
- Email integration: tickets from email, replies, auto-reply
- SLA, business-hours calendar & escalations
- Automation rules (WHEN/IF/THEN), including time-based ones
- Requests with tasks & approval
- Automatic ticket assignment
- Time tracking per ticket
- Satisfaction surveys (CSAT)
- Incidents: bundle many reports about one outage
- SSO and custom fields
- More than 1 team and more than 2 staff users
No email integration: requesters and agents work in the web interface, and new users get their initial password from an administrator. Sending and receiving email is part of Professional.
Online checkout is being set up and will be available shortly. Until then you can try the 30-day demo with the full feature set.
Professional
For companies and cross-team processes
Everything in Basic, plus:
- Unlimited teams, admins & agents
- Email integration: tickets from email, replies and follow-ups in the same ticket, a mailbox per team, auto-reply, blocklist
- SLA, business-hours calendar & escalations – time left shown in the ticket list
- Automation: WHEN/IF/THEN rule builder with a preview before you switch a rule on
- Requests with tasks & approval – approvers need no account
- Automatic assignment: round robin or least busy
- Time tracking per ticket, billable/non-billable, export as CSV, Excel and PDF
- Satisfaction surveys (CSAT) after closing – per-agent breakdown can be switched off
- Incidents: bundle many reports about one outage, one answer reaches everyone
- Custom fields per team – filter and group by them in the report as well
- Escalate tickets to another team (child ticket) – the agent keeps the full picture
- Observers: get an email whenever a ticket is updated
- SSO via OIDC/OAuth2, SAML 2.0, LDAP / Active Directory
- All 1.x updates included
Online checkout is being set up and will be available shortly. Until then you can try the 30-day demo with the full feature set.
Final prices incl. 19% German VAT – at checkout the tax is applied according to your country, so the amount shown there may differ. Checkout, invoicing and taxes handled by our partner Paddle.com (merchant of record).
Already running Basic? Move up to Professional any time.
You only pay the difference – the Basic price you already paid is credited in full. No data migration, no reinstall: the new license unlocks Professional in your running installation.
How it adds up:
€349 + €650 = €999
Online checkout is being set up and will be available shortly.
Test first, decide later
Download the 30-day demo with the full Professional feature set – no restrictions, no credit card.
Download demoOur version policy
A license is valid permanently for the purchased major version (1.x) including all minor updates. If a major version 2.x with substantial new features ships later, upgrading is optional and paid – your 1.x version keeps running indefinitely.