Refund Policy

Note: This English text is a translation of the German refund policy, provided for convenience. In case of doubt, the German version applies.

This policy describes how cancellations and refunds work when purchasing the software, and who handles them.

1) Purchase via Paddle

The software is sold through our distribution partner Paddle as a reseller (“merchant of record”). The purchase contract is concluded with the Paddle entity named during checkout, usually Paddle.com Market Limited, London. Paddle handles the payment processing, issues the invoice and remits the value-added tax. Paddle also handles cancellations and refunds.

2) Right to cancel for consumers

Consumers in the European Union and the United Kingdom may cancel the purchase within 14 days without giving reasons. The cancellation must be declared to Paddle. Paddle provides the full cancellation instructions, including deadlines and conditions, during checkout and in its buyer terms (“Paddle Checkout Buyer Terms”). They also state the conditions under which the right to cancel expires early for digital content.

For consumers in other countries, the statutory withdrawal and return rights of their country apply, with the deadlines applicable there. These are also handled by Paddle. Independently of this, Paddle reviews refund requests received within 14 days of the purchase on a case-by-case basis. There is no entitlement to such a refund.

3) Requesting a refund

Refunds are requested from Paddle. There are three ways:

• via the link in the order confirmation or invoice from Paddle (“View receipt”),
• via the buyer portal paddle.net,
• by e-mail to help@paddle.com.

To process the request, Paddle needs the order number or the e-mail address used for the purchase.

4) Payout

An approved refund is paid by Paddle to the payment method used for the purchase, usually within 14 days. With the refund, the licence for the software expires.

5) Support before refund

For problems with installation or use, our support can help: support@smitey.eu. Questions about orders, licence files or activation are answered at license-support@smitey.eu. Many issues can be resolved this way without cancelling the purchase.

6) Try before you buy

The software can be tested free of charge as a demo for up to 30 days before purchase. This makes it possible to check without risk whether it fits.

Version: 29.08.2026